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Hang up on business imposter scams

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Scammers love to use the same old tricks in new ways. One of their favorites is to pose as a business or government official to pressure you into sending them money or personal information. Now, some scammers are pretending to be popular online shopping websites, phishing for your personal information.

For example, you get a call from someone who claims to be with “” (Spoiler alert: they’re not really from Amazon.) The voice on the phone will say that your credit card has been charged a large amount of money for some order. Then, they’ll give you the “Amazon Support” phone number and tell you to immediately call if you didn’t make that purchase.

If this seems suspicious, that’s because it is. Scammers want you to call the number they give so they can ask for your passwords, credit card number, and other sensitive information to get your money. If you get a call like this, there are a few steps you should take: 

  • Hang up. Don’t call them back on the number they gave you. If you’re concerned about an order you didn’t place, contact the business through a customer service phone number or email you know is legitimate. You can usually find a company’s real information on their website.
  • Check your credit card account. If you see a charge you don’t recognize, file a dispute with your credit card company immediately.
  • Report the fake call to the business. Make sure to use the contact information from their website – not the information from the phone call. You can also report the call to the FTC.

If you gave information to a business imposter, head to for tips to protect yourself. To learn more about imposter scams, visit the FTC’s Imposter Scams page.

Blog Topics: 
Money & Credit
Scam Tags:  Phishing Scams


The FTC is seems to be the only government agency that has not gone to the dogs. Great job, y'all. All the time. Thanks.

This scam happened to me last year. A notice on my pc said a purchase had just been paid for by my PayPal account . It said call the provided number to contest the charge. Without thinking, I called the number. My screen went blue and a notice said to pay money to get my computer back. Fortunately, I called a computer savvy friend and he helped me back out of the problem.

This is a new one for me; thanks for this article. It would be SO easy to be scammed by someone pretending to be from a business such as Amazon that you shop with frequently where your account could have been hacked.

Thank you. I just got one of those calls today

I usually get emails from banks, PayPal, Amazon, and other businesses requesting info. I also get emails from non businesses requesting info. As for phone calls, I usually don't answer calls from unavailable , private or phone numbers I don't recognize. If it is important, they can leave message.

Thank you so much for this service. We've been getting robo-calls about my "Amazon Prime" membership expiring and that if I don't contact them my account will be charged. We've learned not to answer any call using an unknown number. If it's truly someone who needs to reach us they will leave a voice mail message. The con artists never seem to leave a message.

a resident came in to report this scam with a twist. She had received a very realistic email from Amazon regarding an order. It looked just like one you get when you order something. However, when she realized it wasn't her order, she called the number indicated for customer service. That was when she was instructed to go buy gift cards......Beware!

I got a call like this a few weeks ago, and just hung up. Another one today, and I said: "Ich kann es nicht verstehen." Well, he didn't understand me so I said, "Sprechen sie Deutsch?" He hung up. Ha!

I have received about 6 phone calls in a little over an hour from "Molly from Amazon" telling me a large charge was made to my Amazon account. The third time, I pressed 1 to talk to someone and informed the person that I had called Amazon. I was hoping the phone calls a would stop, but the calls keep coming.

Molly from Amazon keeps calling me for fraudulent activity on my account. I always press 1 to speak to them and it transfers me to an Indian sounding gentleman in what sounds like a call center. He acts like he has no idea why i have been transferred to him. But then when i put the pressure on him he always hangs up. I ask what do you want, do you want my social, do you want my credit card info, etc lol. I guess they want to be in control of the situation.

I just got a call saying they were Amazon and someone made a big charge on my account form another state. Thank you for having this information available. It was very helpful!

We just got one today saying there was a purchase of an iphone 11 and to call them. Thanks for keeping this posted.

I just got a call from the same scammer today, the number was from Kentucky and claimed someone from California was purchasing an Iphone 11 on my account. It is FAKE! please report instances like this.

This exact scam just happened to me. I am annoyed by the Scammer but I'm also annoyed at Amazon. I wasn't going to give the caller any information so I explained that I was going to hang up and call Amazon myself to take care of the suspicious activity. I tried to do that. There is no contact information listed on Amazon. I went in circles trying to find a way to call and check my account. It would be nice for Amazon to provide "Contact Us" information or even a Chat link.

I just got a call saying they were from Amazon and my VISA card would be charged $379.99., if I don't call back. Doesn't sound right. Scam?

I had the same exact call today. Had heard about it on the news. One more crook.

In the last 10 minutes I've gotten 4 calls from "Molly" at Amazon saying there is fraudulent activity on my account. I pressed 1 and was connected to an Indian sounding gentleman in what sounds like a call center. As soon as I said I keep getting a call from Molly about suspicious activity on my Amazon account he hung up.

I got a call today from someone claiming to be from Amazon. He said there was a charge for $399 to my Amazon account for an iPhone and it was located in Ohio. I asked what was the last 4 digits to the card number and he said he would email me the information about the charge. He did get off the phone quickly. No email and no activity on the card. I will be changing password on account, contact information and calling Amazon directly. I will also report the number the call came from to the FTC. Watch out! We have already had another credit card number compromised and luckily Citi cards caught it and alerted us. It happened again a month later and they text us. We have had the card replaced twice. A company in Nigeria charged us 5 different times same charge in the same day. That’s what alerted Citi I suppose. We even have 2 factor authentication on the cards. Never give out personal information over the phone.

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