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What to know about the second round of Economic Impact Payment (EIP) checks and cards

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The US Department of the Treasury and the IRS are working hard to get a second round of Economic Impact Payments (EIP) to people. You might have already gotten your payment direct deposited into your bank account. That started on December 29th. You might have gotten a check in the mail. But, like last time, some people will get their payment in the mail on an EIP VISA debit card. Don’t be surprised if the way you get this second round of payments is different than the first time. Whichever way you get your payment, it’s all money the government wants you to have, and quickly. So: if you qualify for an Economic Impact Payment, look at your bank account for a direct deposit, keep an eye out for a check in the mail, or watch your mailbox carefully this month for an EIP Visa debit card.

With checks, you know the drill: get the check, deposit the check. Since you might not have gotten money on a VISA debit card before, here’s a bit more info. The EIP VISA debit card will come in an envelope that looks like this:

The debit cards are managed by Money Network Financial, LLC and issued by Treasury’s financial agent, MetaBank®, N.A., and will look like this:

If you got an EIP VISA debit card in the mail, here’s what to do.

  • Activate the EIP VISA debit card right away by calling 1-800-240-8100. To activate your card, you’ll have to give the last six digits of your Social Security number. Once the card is activated, you can use it anywhere that accepts VISA debit cards, including online or in a store, or at an ATM to get cash. You also can transfer the money from the card to your personal bank account without fees. Keep in mind that the EIP debit cards will expire after three years. If that happens, call customer service to request the funds be sent to you as a check.
  • Got questions about the EIP card? Call the 24-hour call center at 1-800-240-8100. You can also visit EIPCard.com for information on using your EIP card, like where to log in to see your card balance, or where to find an in-network ATM to get money out of the card at no charge.
  • Got more general EIP questions? The IRS also has an FAQs page in English, or in Spanish.

And one last thing. Like last time, scammers are at work trying to get your money and/or personal information. Remember that the government will never call, text, email, or ask you to click on a link to activate your EIP card or get your money. If anyone does, it’s a scam. Don’t give anyone your personal or financial information, like your Social Security or bank account numbers. And never pay anyone to get your EIP funds. Report any scam immediately to the FTC at ReportFraud.ftc.gov.

Blog Topics: 
Money & Credit

Comments

The FAQs say that when you activated your card by phone, you gave your name and answered some questions to prove your identity, and then you made up your own 4-digit PIN. You need that PIN to use the card at an ATM, and to get help by phone.

The FAQs also say that if you forgot your PIN, you can call 1.800.240.8100  and the voice response system has a choice to create a new PIN. The FAQ says the new PIN will be active immediately.

Staff, Please listen, we understand how it is supposed to work, unfortunately it is not working that way. We call the number, it gives you 3 choices 1 ,2 or 3. 1 says activate card, customer service and one other thing. So we choose 1 obviously. It asks for the card number, good, then asks for a PIN that we don’t have, so if you don’t have one it says call back when you have one. There is no way to access customer service, I tried probably 10 times all different ways. I went to their website, no customer service or email address.

Like others, I have no PIN number. I call the useless number on the card, enter my card number and in order to continue, I must input my PIN number. There are no other options, no way to speak to a human being, no other phone numbers to call, no contact by email. FAQ’s are of no help, they just say call (800) 240-8100 for Customer Service. Can anyone help me and so many others who are riding this endless merry-go-round?? Right now, I’m the proud owner of a piece of useless plastic. PLEASE HELP!

The FAQs say that when you activated your card by phone, you gave your name and answered some questions to prove your identity, and then you made up your own 4-digit PIN. You need that PIN to use the card at an ATM, and to get help by phone.

The FAQs also say that if you forgot your PIN, you can call 1.800.240.8100  and the voice response system has a choice to create a new PIN. The FAQ says the new PIN will be active immediately.

That is not how it is set up. FAQ is useless. Please listen to what people are telling you! It wants a PIN immediately, guess what? We don’t have one so it hangs up on you!

I’m having the same issues

I read the EIPcard.com fee schedule and saw $0 cost for bank transfer. I called the 800 number, activated the card and added a bank account number. Just before the transfer of my entire balance, a recorded voice asked if I would accept a $41.35 cost to complete it. I stopped.

Next I called my bank's customer service number and was told if the money was coming from a card like this one, the bank would charge $0.50 to receive it.

If MoneyNetwork charges no fee, who's asking me to pay?

Same problem. Repeated phone calls to set pin number and activate card. Prompt asks for card number then asks for the pin - there is none since I haven't set it yet. Then it hangs up since I don't have a pin number. No option to talk to someone. This is a major fail for those who need the money. We have no access to the funds that congress felt were greatly needed.

I have tried to activate my card through online and the phone it will not let me speak to a representative it hangs up on me or disconnects me and I want to know how I can access my money

I decline the terms of the card. What do I do? The card company refuses any phone contact unless I give my social security number. Please reply with a number I can call that is not a robot designed to prevent any discussion or complaint.
I just want my check.

I received my card and it was for $340.80. Weird amount and everyone is telling me they got $600. My first question is why such a weird number? I’m frustrated because I put a pin in and can’t remember it but can’t find anyway to find out what it is or change it! I get on the phone and will try combination pin I can think of till it eventually says call us back when you figure it out. I’m taking it to my bank see if I can just transfer it into my account without a pin. Unbelievably frustrating! I called that stupid 800 number probably 20 times! And no where on the EIPCard.com site Does it give an answer to my problem either!

what the heck! My deposit date was on 2/3 and I still haven't received this fabulous EIP card! Is it going to be like this on the 3rd Stimulus? I wish I was just getting a good old fashioned check!

I just want to know how to get the money for my child who was born august 2020. I know I can’t get the first stimulus but I can get the second one for him cause he was here. I don’t file taxes and am pretty sure I used the nonfilers tool or whatever but i don’t file taxes because I don’t have a job and haven’t had one therefore I can’t put it on anything that I hadn’t gotten his. Can someone just tell me how to get his $500 stimulus?

Since I can’t file taxes because I don’t work does that mean I just won’t get my six month old sons second stimulus? Even though he was born in august of 2020?

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