Consumer Alert
MoneyGram fraud refunds get closer
If you used MoneyGram to send money to a scammer between January 1, 2013 and December 31, 2017, you may get a prefilled claim form in the mail soon. The claim forms, from claims administrator Gilardi & Co. LLC, are the first step in distributing money from the $125 million settlement with the FTC in 2018. In that case, the FTC and US Department of Justice (DOJ) charged that MoneyGram failed to meet agreements to crack down on consumer fraud involving money transfers.
You must return the claim form within 90 days
from the date on the form to be eligible for a refund.
These prefilled claim forms show eligible dollar loss amounts that are based on fraud reports people filed with MoneyGram and law enforcement. If you get a form and agree with the dollar loss amount shown:
- sign and date the form
- fill out the information the form asks for
- mail it back in the return envelope that came with the letter
If you get a form but don’t agree with the dollar loss amount shown:
- sign and date the form
- fill out the information the form asks for
- mail it back with copies of documents that back up the amount you claim. You can send copies of MoneyGram receipts, “send” forms, or transaction history reports with a listed eight-digit money transfer control number (MTCN). You can request a transaction history report on the MoneyGram website.
The claim form requires you to give your Social Security number (SSN). That’s because the federal Treasury Offset Program must find out whether you owe money to the US government before you can get a payment. It needs your SSN to do that.
You don’t have to pay to file your claim. You don’t need a lawyer to file a claim. Don’t pay anyone who contacts you and says they’ll help you file, or help you get your money back.
On June 1, 2021, people who didn’t get a prefilled form can start filing claims online at moneygramremission.com. When you file a claim online, you have to give a MoneyGram MTCN. Or, you will be able to print the claim form and mail it in with copies of MoneyGram receipts, “send” forms, and transaction history reports. If you plan to file in June, you can start to collect — and make copies of — your receipts and other paperwork now. Once that process opens, the deadline to file a claim is August 31, 2021.
For more information about eligibility, the claims process, and other topics, go to ftc.gov/moneygram and moneygramremission.com.
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In reply to My claim form states "must by jarruda
In reply to Waiting for my remission and by Mastergwe#1
In reply to Waiting for my remission and by Mastergwe#1
The FTC is not managing the refund process. Please use the link in this blog to get the most current information about the refund process at www.MoneyGramRemission.com. You can read the answers to frequently asked questions or call 844-269-2630 for more information.
In reply to I submitted my claim form by WY
Please go to www.MoneyGramRemission.com to contact Gilardi & Co., which is handling the refund process. The FTC is not handling the refund process.
In reply to Please go to www by FTC Staff
In reply to I have the same issue. Their by Ryan
You may want to try sending an email to info@moneygramremission.com.
In reply to I have a change of address by L.Wood
Please go to www.MoneyGramRemission.com for information about that.
In reply to I have a change of address by L.Wood
Please go to www.MoneyGramRemission.com for information about that.
In reply to I am on "crunch time" trying by ttbombshells
If you need a history report to include with the claim for a refund you file at moneygramremission.com, please say:
In reply to If you need a history report by FTC Staff
In reply to This response would have been by Elaine
If you didn’t get a prefilled form, you can file a claim online at moneygramremission.com. The deadline to file a claim is August 31, 2021.
In reply to The deadline to file a claim by FTC Staff
In reply to How do you get the fee waived by Irritated
If you need a history report to include with the claim for a refund you file at moneygramremission.com, please say:
If they will not waive the fee after you say that, send a copy of your message to BlogInfo@FTC.gov. Thank you.
In reply to I filled out and sent in a by Beth Sheber
You can get the most up-to-date about refunds on the MoneyGram Remission Website. The frequently asked questions on the website answer your question:
11. When will I get a payment?
It will take up to one year or more to review and verify petitions, and determine who is eligible to receive a payment. Check www.moneygramremission.com for updates on the status of the process.
In reply to You can get the most up-to by FTC Staff