Ackk — My Email’s Been Hacked

Friends and family are getting emails or messages you didn’t send. Or your social media accounts have posts you didn’t make. What can you do when it looks like someone’s taken over your account? Here are the steps you can follow if you get hacked (for details, read Hacked Email):

  1. Update your system and delete any malware
  2. Change your passwords
  3. Check the advice your email provider or social networking site has about restoring your account
  4. Check your account settings
  5. Tell your friends

Haven’t been hacked yet? Steps you can take to lessen your chances of getting hacked include using unique passwords — and safeguarding them — only clicking on links or opening attachments in emails when you know who sent them and what they are, downloading free software only from sites you know and trust, and not treating public computers like your personal computer.

And last but not least — help your friends and family avoid getting hacked, or recover from a hack, by sending them the FTC’s Hacked Email article.

Blog Topics: 
Privacy & Identity


Thanks for the information that is needed

my password not working , my security question- was change.

Look for a "Contact Us" or "Trouble Signing In" link for your email service provider. Explain the problem and ask them to help you regain access to your account.

I HAVE ALREADY RECEIVED AN EMAIL FROM YAHOO LAST MAY 2012 UP UNTIL NOW MY EMAIL HAS BEEN GETTING HACKED. someone sent emails to a drug program as me and I notified the owner when he called that that was not me and reported numerous times to yahoo that my email was hacked. Unable to login now so my husband and I have a new email for business purposes. We also reported Fraud and ID theft.

I am a victim of identity theft and now everything is messed up. I would like to know is there a way to register who lives in my home

I use AOL. I started getting emails with my email address on it as coming from me. I went to Google to find out who I should call at AOL. I got this person who said he would check, & told me I had viruses & he would clean them up & for 300.00 they would keep my computer clean for 7 yrs. Now I'm wondering if this is a scam that I got taken. He said it was PC Expert & I charged it to my credit card. Now I'm wondering if I made a mistake. Could you please help me with this situation. Thank you, Carol

@stacker33 - yes they all are fake

i need help since i have been scamed. i have reported it to the fbi and they said report to ic3
and when i called them they referred me to ftc and i called them. at this point i have not heard from them. i do not know where to go from here.
my pssword has been changed and my security questions has been changed. a new account has been set up also. what else can be done.

Microsoft Corp. 1 425 882 8080 is a scam

my email was blocked cause of a hack can not retrieve it at all I try contacting at the Live dot com and they will not help me at all why? ty

This is my second time notifying the FTC about someone using my email address for devious undertakings. My address belongs to me and me alone and has been in use for a very long time. I will not consider changing it. I want to track down the culprit who is still using my email address for their own frivolity. I have already anonymously notified a suspected named individual to cease and desist and it had cleared until resorting to further abuse. The person under suspect has a name indicated on their fraudulent
online adventures and I want to have he practice stopped. Should I call the local police?. Can the
origin of the fraudulent emails sent by the perpetrator be processed for identity? And THEN call the police. Where can I get the help I seek and thought that the FTC would service this request?

If your email has been hacked here are a few things you can do:

  1. Update your system and delete any malware
  2. Change your passwords
  3. Check the advice your email provider or social networking site has about restoring your account
  4. Check your account settings
  5. Tell your friends
  6. Find more advice in this article.

If you think you've been a victim of identity theft here are some steps you can take to protect yourself. Find more information about identity theft at

As of 1/10/15 I received an email stating it was from a friend whom I know, using her email address & name, stating that she and her family had been mugged while on a short vacation in London, and that cash, cc & cells were stolen, except their passport, they had been to the police/embassy, no help, it goes on...I gave a brief reply, didn't say anything about sending money, they answered me with a thanks for answering, and could I please go to Western Union and wire them 950 pounds to London, United Kingdom, gave my friends name and that they could pick up the money with the passport, my friend would never talk to me and refer to money as pounds. I contacted another friend of ours and she also got the same email. My gut was right, it is a scam! I will get with my ISP and make some changes, I've had my email for a long time, but if it comes to changing that also, no problem! My sanity is more important, I'm glad this site is here for us!

This sounds like a family emergency scam. This article has more information and tips to help you spot and avoid falling for this scam.

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