Ackk — My Email’s Been Hacked

Friends and family are getting emails or messages you didn’t send. Or your social media accounts have posts you didn’t make. What can you do when it looks like someone’s taken over your account? Here are the steps you can follow if you get hacked (for details, read Hacked Email):

  1. Update your system and delete any malware
  2. Change your passwords
  3. Check the advice your email provider or social networking site has about restoring your account
  4. Check your account settings
  5. Tell your friends

Haven’t been hacked yet? Steps you can take to lessen your chances of getting hacked include using unique passwords — and safeguarding them — only clicking on links or opening attachments in emails when you know who sent them and what they are, downloading free software only from sites you know and trust, and not treating public computers like your personal computer.

And last but not least — help your friends and family avoid getting hacked, or recover from a hack, by sending them the FTC’s Hacked Email article.


Thanks for the information that is needed

my password not working , my security question- was change.

Look for a "Contact Us" or "Trouble Signing In" link for your email service provider. Explain the problem and ask them to help you regain access to your account.

I HAVE ALREADY RECEIVED AN EMAIL FROM YAHOO LAST MAY 2012 UP UNTIL NOW MY EMAIL HAS BEEN GETTING HACKED. someone sent emails to a drug program as me and I notified the owner when he called that that was not me and reported numerous times to yahoo that my email was hacked. Unable to login now so my husband and I have a new email for business purposes. We also reported Fraud and ID theft.

I am a victim of identity theft and now everything is messed up. I would like to know is there a way to register who lives in my home

I use AOL. I started getting emails with my email address on it as coming from me. I went to Google to find out who I should call at AOL. I got this person who said he would check, & told me I had viruses & he would clean them up & for 300.00 they would keep my computer clean for 7 yrs. Now I'm wondering if this is a scam that I got taken. He said it was PC Expert & I charged it to my credit card. Now I'm wondering if I made a mistake. Could you please help me with this situation. Thank you, Carol

@stacker33 - yes they all are fake

i need help since i have been scamed. i have reported it to the fbi and they said report to ic3
and when i called them they referred me to ftc and i called them. at this point i have not heard from them. i do not know where to go from here.
my pssword has been changed and my security questions has been changed. a new account has been set up also. what else can be done.

Microsoft Corp. 1 425 882 8080 is a scam

my email was blocked cause of a hack can not retrieve it at all I try contacting at the Live dot com and they will not help me at all why? ty


Leave a Comment

Comment Policy

Read Our Privacy Act Statement

It is your choice whether to submit a comment. If you do, you must create a user name, or we will not post your comment. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments. Comments and user names are part of the Federal Trade Commission’s (FTC) public records system, and user names also are part of the FTC’s computer user records system. We may routinely use these records as described in the FTC’s Privacy Act system notices. For more information on how the FTC handles information that we collect, please read our privacy policy.