AT&T’s $105 million “cramming” settlement leads to refunds

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Ongoing efforts by the FTC and its federal and state partners to stop mobile cramming have resulted in a whopping $105 million dollar settlement with AT&T — the biggest to date with a prominent mobile phone carrier. Even better news for affected AT&T customers? They might be eligible for a refund. 

According to the FTC, AT&T Mobility, LLC allegedly charged consumers’ mobile phone bills for third-party subscriptions or services that they never ordered or authorized. Many consumers weren’t aware they had been paying — up to $9.99 per month — for seemingly random horoscope text messages, flirting tips, celebrity gossip, wallpaper or ringtones that showed up on their phones.

How were consumers supposed to know about the charges? According to the FTC, AT&T didn’t make it easy. The complaint alleges the phone bills sent to consumers were deceptive because the company lumped together all the charges to make it look like everything was related to AT&T’s mobile phone services. So when a consumer saw the overall balance due, the hidden charges were hard to detect. Even consumers who regularly checked their phone bill line by line every month missed them.

So what’s the bottom line for AT&T consumers affected by the settlement?

  • AT&T will make sure from now on that they have your consent before billing you for third-party charges. 
  • If you contact AT&T about unauthorized third-party charges on your bill, they will provide a refund unless the company has information you consented to the charge.
  • AT&T will continue offering consumers the option to block all third-party charges. Other phone carriers, not just AT&T, offer third-party blocking service for free. Ask your phone carrier about services to block these charges.

Consumers can find out more information about the refund process and submit claims by visiting Unsure if you are eligible for a refund? Contact the FTC’s refund contractor at 1-877-819-9692 for more information. And remember, the FTC never requires consumers to pay money or give financial information to get a refund check.

Blog Topics: 
Money & Credit


I have had third party billing in the past for several months.

Where on the bill did you find this, Donald A Smith?

I was with ATT, for about 14 years. I switched to T-Mobile, a couple of months ago, With ATT, I was getting very high data overages, when I had done nothing, differently. This went on, for a period of 3-4 months. I called 4 times, and they were very rude. The only thing they would tell me was, "It doesn't show us where the charges are coming from, but it shows they're valid." Really? How does that work? I was charged for 2 GB, of data, while I was sleeping, for instance. Had I'd gone over my data allowance, I would've paid. I knew I hadn't, however. My last 2 bills were over $400 dollars. I didn't pay, either,based on principle. I wonder, if there is anything I can do, since I am no longer a ATT customer. I know, I was overcharged, within the 14 years, I had their service.

I've had this same issue for over a year!!! I'm always connected to wi-fi so I wasn't understanding. I was told by AT&t to watch my use during every call and others blamed my modem. I had to bring my plan to the 10g plan because it was less expensive. I wonder f this is a separate issue. This angers me!

Yep, had the same thing happen here. I kept being charged for data I KNOW I didn't use, to the tune of 120 bucks in just one billing cycle! I caught the customer service rep off guard. They stopped their happy-go-lucky smiley BS, stammered, and told me that my phone should be taken to a service center. This company is rolling in the dough from their FRAUDULENT practices and laughing all the way to the bank. If this were a more just world, this suit should BURY them for good.

I've had $85 overage this month. When I called to speak with them, they acknowledged it was not reasonable. They "tried" to give me a $25 refund, but thecomputer wouldn't "Let" them. ???
We're paying abt $50-$75 in overage every month and they KNOW it's wrong, but can't explain anything. I HATE contracts. My acct has 7 lines, 5 of them Smartphones. Even when I turn ALL lines Data off, Gigs still sucking my bank acct dry. 7 Contracts/Ugh...

This has been happening to me as well. Their solution is to turn off your mobile data completely EXCEPT for when you need it. Why is this a problem all of a sudden? I should be able to leave my mobile data on and when I am in wifi spots (90% of the time) that should kick in. The past several months has led to a problem and I now have to constantly go to setting to turn mobile on and off. Its bullshite quite honestly and they have no answer as to why and the only solution is a major inconvenience.

that happened to my son and we finally figured out there was an issue with the Facebook app. He had to delete it and re download and the overage stopped. Try it

Excellent reply from Lump2899, as it's often apps unknowingly running in the background.

For iPhone, double click the home button and it will display all apps running in the background -- often and surprisingly it will be dozens. Scroll through and upwardly swipe the unused apps and they will fully close. I had one iPhone consuming 800MB per day due to garbage apps running in background. Just because you exit/close them after use/interaction does not mean they close entirely.

Routinely do the double click to display and close those you aren't currently using.

You can also go into settings and disable data access for specific apps. Most game apps and many others that run locally have no need for Internet connectivity. Block them.

You can also install Kill Task App. I use it every time I leave an app especially games. Many of them do not have a quit option or if they do they are hidden, candy crush, so when I finish I use the Kill Task app to close everything. Those apps that must continue for operating system stays but anything else close.

I went into apps and the kill app isn't coming up

This same thing is happening to my wife. She's been told by AT&T that she'll need to turn off her mobile data or else she'll use it all & be charged. She doesn't use her phone for internet that much if at all & when she's home she's connected to our home network so I don't see why, if she's not using apps or surfing the web from her phone, that she'd need to turn off the data. So she pays for data so you can use it when she wants to but has to keep turning it off when not on wifi because it's being used somehow just not by her. It makes no sense & she gets the same answer every time she calls.

They have done it to me also. And I had to call every time I get a bill.

They have billed me 20.00 almost every month forcing me last week to add Data . And since I'm always on my home WiFI , I don't get . It's nonsense when u call . So my son has turned something off in my settings to stop data cost .
Be glad when my contracts up !

I was having the same problem. When I asked why do I have to use my mobile data to receive picture texts and they said it was a different network. That is odd cause I don't have to do that when I am at home on my pc. Wifi is supposed to take over and save the data on the data plan. I have not heard anything more about this settlement. I too had several third party charges. This is ridiculous how they are screwing people out of money.

A DIFFERENT NETWORK?? Did you sign a CONTRACT or give permission for another network? SUCH A CROCK!
Same issues with overages, and I'd checked 3 years back before lowering amount to see if I went over what I was going down to.

Actually this is correct. You cannot receive text messages (SMS) or Multimedia Messages (MMS) with photos in them over WiFi. Those services come directly from your carrier. Only recently has the technology change to allow this called "Wifi Calling" that allows those services to come through Wifi.

I got a overage on data for 1965.00 how is that possible someone please help

You can contact your service provider.

I had an att rep straight up tell me they att uses YOUR data to do data sweeps on your phone every day. Pretty sure she wasn't supposed to tell me this but if you look at your bill you should notice a data usage everyday around the same time. It'll do this even with your phone off. The more "data" you used that day the more they steal from you and use your own data to run their "sweep".

I have been charged for Netflex and didn't even order it

Here's my comment for you guys and this is weird I had device blow up in my pocket and one guy tells me they would give me up to $2,500 for medical expenses and pay all three of my devices that I have and then AT&T takes the $2,500 credit that was on my account because they didn't give it to me in cash they gave me any credit and pay it off the three devices and now they're trying to say I owe $2,500 plus they're still charging me per device on the next program so what are you doing about that do you just find a lawyer to sue him for everything that he has and try to get try to make my own cell phone CEO or what

If you have a device that doesn't work, you can try returning it or exchanging it with the business that sold the device.
If you got hurt by a device, you can report it to your state Attorney General’s office. 
If you want to report a dangerous device to the government, you can report to the US Consumer Products Safety Commission.
If you have a complaint about your phone service provider you can report to the FTC at
If you have a complaint about a lawyer, contact the Bar Association in your state.

AT&T charged me for over a year. The kicker was, I was never with AT&T. I was a Sprint customer. And when i refused to pay the 600.00 some phone bill, they sent it to a collections. It took me 2 yrs to get them to take it off my credit record but i was never refunded. They did however find another person with the same name but never said that person had AT&T.

I've had this same problem AT&T proclaim I was going over my data. I need to raise my data and the representative told me just the other week that I need to raise it to 10g get my phone bill it was $656.31 and suppose to be $150.00 and I call them and told them I am not paying that AT&t is reaping the customer off terrible.

Been customer for years had a blackberry that had 2 gig a month watched videos on you tube, searched the web, etc continuously and only went over twice. Got S5's and a tablet got the 10g plan didn't use hardly any data first 3 weeks but the last week of billing period all of sudden they text us saying we used up rest of the 10g and added 1g for $15 and kept adding 1g 1 to 2 times a day till start of new billing period. But we didn't do anything different the last week than the first 3 weeks, this happened every month till we got wifi and made sure we set all apps to wifi when available. This worked for while now they back to telling us we going over 10g, and we've changed nothing. Know people who have go phones with 2 or 3 gig a month, do more than us and never use up there data. AT&T just found another way to rip off there customers. The FTC and FCC need to force phone companies to calculate data the same way for everyone no matter what kind of phone you have.

I have had all these same problems everyone is talking about with being over charged for Data that is unexplained because we use our WIFI all the time we turn our Data off when we leave the house! My phone bill has went from in april $160. then in May $278., June $657. ,July $457. and it keeps going up .I call & have to waist my time waiting on the phone to try to talk to a service agent for ever ! They go over all the same stuff over & over say they have it fixed & your bill will be right next month it just has to catch up with billing,It never happens!I'm tired of being ripped off being lied to when I have been a loyal customer for a long time 2003.No one has money to just throw away and I'm sick of this company's lies and them stealing my money! They better listen to us or no one will stay with them if they even care?they are to big & they don't care about us little people!

It's all the data used for advertising that pop's up when you open an app.

I'm unhappy about at I pay too much to be treat like this and second their rates are so way out there in still trying to fight out what company plan will work and plus they owe pay me cuz too much I pay night 110 to 109 month unlimite plus date waste my time

i pay my bill and my Father is on my data He only has a Flip phone and I have iPhone5S My bill has been 155.00 a month they used to Text me and tell me I went over my Data plan every month for a year. I'm sick of all the high bills they should have to Refund our money to all AT&T Customers For a year long this isn't good Business!

Ive had all kinds of charges on my bill ive since changed companies n they r saying i owe monies to them

that happened to my son and we finally figured out there was an issue with the Facebook app. He had to delete it and re download and the overage stopped. Try it

Yet another reason to stay with a flip phone which has no data access!

How do you fix this they do it tone all the time I have an iPhone 6 Plus and it dose it to me all the time and then they send me a bill that says they fixed it and I had my bill paid and it was $4 over then all of a sudden three days later my bill said it was $303 how do you get help to fix this I thought about calling a lawyer

i had no contract so i changed phone service i was paying month to month normal bill 75.00 after i changed they sent a bill for 365 dollars so im filing a lawsuit you can file yourself without a lawyer its 50 dollars here

I had the exact same issue every month I went over my data 1-3 times over which was impossible since I am always on wifi. I spoke to AT&T risk management department and told them I had installed 2 separate apps on my phone that monitored my data usage and both apps verified I was way under what they were claiming and I flat out told them that they were rigging the system somehow and I would report them and that I was sure the FTC could figure it out. I was then refunded all the overages and gave me a 4GB for the price of 3GB. Obviously if they did nothing wrong they would not have conceded.

I'm having major issues with AT&T myself, but I want to say that just because a company issues a refund or some other fix, that doesn't mean they are guilty of any wrongdoing. Many companies simply make good faith fixes in order to keep the customer happy. That said, I'm on the phone with AT&T now to dispute data overages. Even after 22 years with AT&T wireless, I'm not opposed to switching carriers, but are any of the others any better?

We had the same issue but we. Had to bring our plan up to 30g plan because one month we had to pay extra 80 dollars for extra usage never had any issues till the past couple months have been a customer since 2004

I had the same issue. Was connected to WiFi 90% of the time and CSR told me that even when connected to wifi I needed to turn data OFF on my phone or it would still be charged. A different person called me back after I left them terrible service reviews and offered me a "limited time" upgrade from 10gb of data to 30gb for only $10 more a month. My next bill showed it was $50 more a month. AT&T is SO shady!

I'm having the same issue concerning data and WIFI, I'm told by AT&T that I must turn off the data on my cellphone before using WIFI. How am I supposed to know this there's no instructions when I receive my cellphone at the time of purchase. Something must be done about this unfair charges. I have pay a great deal of money to AT&T for data overage.

My husband and I are going through the same exact same thing!!!!! The CSR was so nice and made me think that we were saving money by doing it this. Now every month, we are on the phone with ATT about out 350-400 monthly bill. It's more than my car note for 2 months. What is ATT doing?

I used to have at&t home phone years ago till one day i looked at the back on me bill at the long distance calls to another state over $300 worth to a state i never been in so it was not my bill and they told me i have to pay it thats when i told them to shove it n cut my phone off of course i didnt say it that nicely lol but i never had at&t since and never will they r so rude watch ur bills closely

You aren't and weren't liable for for those long distance calls if you did not make them. We have always had their service and billing errors on regular phone bill were corrected immediately. Cell phone is another issue. I've been with them since they were Cingular and had some major bills in past years due to a free service that sent text but you couldn't turn it off even tho the online app had that option and you were supposed to be able to turn it off from your phone too. Didn't work. No data plan involved here as it was just a standard flip phone. I had bills @ $500 for several months

I have been charged wrongly for adult entertainment and again monthly got dating sites which I do not belong to. I'm sure if these ones I found there are so many more that I am not aware of.

You have no idea how many times I've woken up to a text from AT&T telling me I'm being charged an extra $10 and $20. How? My phone was on the charger, all apps closed, and whenever I'm home, I'm always on wifi. Why is my data usage still going up?

Same problem here. Was 30.00/mth. For several months for overages and most of the time it would be the day before the plan restarted and sometimes claimed overage on the same day my plan was to renew. I knew it wasn't right but didn't save the bill. How do you go about proving this for the court to get a refund?

Current and former AT&T customers who paid for unauthorized third-party charges after January 1, 2009 may apply for refunds. If you think you were charged for services you didn't okay, then please visit and apply for a refund. File for a claim by May 1, 2015. You should not expect to receive your refund until at least July 2015. The amount of the refund will depend on how much you were charged, and how many people apply for refunds. You'll need your AT&T mobile phone number or your billing account number.

Bridget, are you with AT&T or the FTC?

I'm an FTC staff person. Find out more about the FTC's settlement with AT&T at

But will this pay for overages on data related charges. I started with 10 gigs and now up to 30 gigs and went over three times this month according to them. I wasn't going over that bad with 10 gig plan. They tell me one phone in particular is using 18 gigs alone with data turned off and wifi 90+ % of the time. They gonna pay me back for that?

The settlement relates to mobile cramming, or unauthorized third party charges. Current and former AT&T customers who paid for unauthorized third-party charges after January 1, 2009 may apply for refunds. Get more information about the refund process and submit claims by visiting

I do not want a credit on my at&t bill...I want the refund check

when do you think we will receive a refund and how much ?

Millions of consumers submitted claims. The claims are being screened and reviewed. The FTC will update the AT&T Refunds page when new information is available.

Oh yeah? I mailed my claim in 2/18/15 and have yet to see anything. Of course we dumped att last may for Ting and love it. Cut our bill in HALF! So maybe they'll only rebate your settlement on your ATT bill?

You can't they are governed by the FCC and FTC who in turn will sue at@t for a fraction of the money they are unjustly stealing from there customers which is then kept by these governing bodies so at@t makes a profit from this by only having to pay fines and the FCC and FTC makes money by keeping the money from the law suit on the money that at@t has unjustly collected from there customers so win win at our expense. Moral of the story is we're all screwed

I had the same issue... and this is why they are making everyone that had ununlimited data get rid of it.. I was been in charged for data while I slept, and was told by att that the system resets every three hours.. oh I also turned my cell data off and was still charged

I'm having that issue now with my husband's package. I have unlimited data but he doesn't and all of a sudden he's going over his 3B more than once or twice a month but is doing nothing differently. They cannot tel me why. Every at&t service I've ever had has always had billing issues. Its frustrating..300

I have the same issue. What can we do about it. Mike

We were grandfathered in with unlimited data on our phones and when we bought new phones we were really getting the hard sell trying to get us to "save money on the new data plans". We refused and kept our unlimited data even if we had to pay a bit more. Boy am i glad we did. My son and daughter in law work for AT&T. They taught us to stop all the apps running in the background daily and reset our phones weekly. We also turned off wifi on all uneccesary apps.

Don't ever get rid of it unless u move to a diff carrier or something! We were grandfathered in to the unlimited data too & I fought getting rid of it for a while but AT&T always showed that we never used that much, not more than 10 gb between us 3! Then we got sucked in to the Next program to get our iPhone 6's sooner than a reg upgrade & they took the unlimited data away. At first it was fine, but we go over constantly now & we're not doing anything differently! I really think they're gouging us! Moral of the story: NEVER let them talk u out of ur unlimited data! And they will try!

Same thing with me. I was getting texts I was going over data , and was charged $25 for each additional..

I've had this same Problem for months I'm disabled and at home connect ted to my uverse WiFi 98% of the time. I was informed by an art rep that for whatever reason when connected to WiFi you must go into your phone settinga, and turn off your "cellular data" otherwise even though your phone says your using WiFi if your cell data isn't disabled, your phone will continue to draw a connection from your mobile data instead of your WiFi. Also, you must ensure your closing apps that continue to run in the background even when your not using them.. Such as Facebook, Instagram ect. Hope this helps your bill.

I just spoke to AT&T they informed me that every time I'm in my home or at a place with wifi, I have to go under settings and turn off cellular data or I will be charged cellular usage even though it is only using wifi. She then went on to explain that it is like they are double billing me!!!! Can I get my money back for all the months they said I went over my usage, when really they were charging me for data I didn't use!!!!

Wow!!! Same thing happened to me. I was on the 2G plan and always on wi-fi but for some reason, always get billed for data overage. They changed my plan to 10G in order not to get overage charges. Mind you, my grandfathered plan was taken away after getting iPhone 5. AT&T claimed they don't know how it was changed and I must have changed it. They couldn't find any proof that I did so. I told them repeatedly all I did was get a new phone with my upgrade eligibility. They're unscrupulous with their billing practices.

Krystallia . . . I had the same issue, data usage at home while I was on wi fi. One of the AT&T reps told me that when you automatically switch to wi-fi (which it's supposed to do whenever you enter wi-fi area), if the screen ever goes black, when you open it again it does not automatically go to wi-fi. I keep my "cellular" turned off while I'm home.

I have had the same issue, a 1200.00 bill, a 814.00 bill and AT&T said they would credit my account, open a case and call me back. They then closed the case 2 days later and never called me or credited my account. I spent probably 3 hours total over weeks and weeks talking to them with nothing back but I have to pay for it. They even told me the data was being "falsely reported" AS I had the phone with me and it was not using data. I don't know what to do or how to get my money back.

It's most likely that you have an app running that uses data in the background, for example news clients, trackers or other apps. If you look in your phone's settings (you may need some help if you're unfamiliar with the information screens), you can see how much data your phone reports you used.

These people are right. Its bound to be a way to push people into buying larger data plans. I had an iphone 3s for 2 yrs. never used a whole gig of data once. Upgraded to the 4s two weeks later was told id already used up my 1 gig plan. Really?? No way. Nothing changed usage wise. I rarely had to close apps on my 3s to save data. This went on to the tune of 15$ charges one to two a month for months. I called Apple who said it was the hokie wat att calculates there data usage and a known problem. Ask to have my account reappropriated whatever that was. I did and had no overages for months. Then at beginning of new yr. bam! Theyre back. Att is the most dishonest people ive dealt with. Im sick of them.

These people are not necessarily right. There's a big difference in a 3s and a 4s. LOOK AT YOUR PHONE! Look at what is running in the background. Look at what you get notifications for. If you get e-mail, facebook, etc., notifications you've got data running in the background. It could also be a problem with YOUR phone! Did you have it troubleshooted? Or talk to tech support? It's always AT&T's fault, never the customer's, is it??

It is AT&T's fault. Note the story you are commenting on is about AT&T being sued by the FTC for, once again, for deceiving and ripping off consumers. This is not the first time AT&T has successfully been sued for deceptive practices. Read up on AT&T's sordid history such as Ma Bell, Southern Bell, Western Bell, and on and on and on.

Unless you are one of those employees of AT&T who just found out your "Super Sized" bonus will not be so "Super" this year.

This article is about txt message services being wrapped into the att bill. Not about data usage at all. In fact, these txt messages don't even use data. The companies charge a monthly fee to send you a txt message.

For the data thing, you have to turn off mobile data to stop it from chewing up data. period. Even if you're on wifi, it will use mobile data. That is another issue entirely. It shouldn't use mobile data when there's a wifi connection available. That said, MMS messages HAVE to use data. So if someone txts you a photo, you have to use mobile data to receive it.

I'm guessing your an att rep designated to commenting and protecting your companies rep. Understandable, but att is still a bunch of fakes. They have no problem lying for dough, but don't take my word for it; check out what the FTC has to say about them in this very article!! LOL!


Millions of consumers submitted claims. The claims are being screened and reviewed. The FTC will update the AT&T Refunds page when new information is available.

hello bridget I do understands it takes awhile but I did my claim since January or February an still nothing an I am also wondering even so im still with att I want the check I don't trust them crediting me

I have more than 30 years experience in communications engineering. If there is one thing i have learned over the years it is that when you are looking for the root cause of a problem you ALWAYS look at what has changed recently first. You say you had an iPhone 3s for 2 years and used less than 1g each month. You upgraded to a 4s and two weeks later your usage goes up. And yet, for some reason the first thing you point to is the carrier. Couldn't it just as easily be that you are now paying for the additional data consumed by the data stream going to Apple, reporting your purchasing, browsing, and shopping habits? Surely you are aware that this goes on. Why would you be so quick to be suspicious if the ulterior motives of one corporation but willing to give a pads to the other because their call center drone pointed a finger at the carrier, referring to the way they calculate your usage. The isonly one way to calculate the "bytes transferred" metric. It is known in the engineering world as "addition." There is, incontrast, an almost infinite supply of examples of corporate greed. I'm not saying the carrier is not the problem. I'm only saying that such a jaundiced view when coupled with an unwillingness to apply your cynicism equally to all the potential bad actors involved, especially when common sense points directly to the most recent change, borders on naivete.

now according to att texting doesnt use data and you can send a picture thrue text without useing data its when your around wi fifi and use the internet then leave the wifi area without closeing all programs on your phone that it will automatically go to internet on att services and the data is being used!

My daughters iPhone began doing data dumps (or sweeps as another referred to) when the phone data apps were turned OFF at 12/3/6/9 AM. BIG amounts of data being used at those times when she's asleep or in school. Caused it to use up data in plan and we were charged each month. ATT CSR can't explain, Apple shrugs & says its a carrier issue. And ATT continues to encourage that we bump up our plan, upgrade our phone, so yes, I DO blame the corporation because I believe this to be something they are doing. If they aren't culpuple, with the same issue coming up for SO MANY customers, they should fix it or investigate to explain why it's happening. We had U nlimited data and NEVER had usage like now. I get it that smart phones use more but it shouldn't happen at times of the day when the phone and owner are ASLEEP! Im a shareholder and former ATT employee but it's no longer the company I worked for. I hope someone from FTC is reading this and will begin an investigation into this as obviously from the similar stories being shared, it's something being done by ATT. I'd leave this carrier but with 6 phones on a plan, we're "contracted" until my future grandchildren are old & grey.

Same problems with overages too! I get text messages saying I'm almost at my limit before they up my data and add yet another charge. Sick of it. Like the previous user, I worked for another carrier (GTE) and I understand data usage as well as "word salad". What I don't understand it AT&T's effort to confuse & change the subject. Yesterday I chatted with AT&T for an hour and a half and that's all I heard. I still have my chat session of asking questions and getting nothing but gobbledygook.

I have had the same issues for the past 6 months and spent 100's in overages. Calling ATT is useless because no matter how many people I speak to I never get a straight answer other than them telling me it's something I'm doing when I know full well it's not. So once again I've had to increase my data plan and I'm not a huge internet user to begin with. It's very frustrating when you know your a loyal and truthful customer and your being completely wronged and they continue to get away with it. ATT is the absolute worst company ever.

I had exact same issue and bumped plan from 10GB to 20 and then to 40GB each subsequent month while going over the limit. Finally working with Apple I reset all settings on one iPhone and now my usage for 4 iPhones is less than 6GB in a month. Now I am stuck in this promotional plan and lowering back to 10GB is expensive compared to before. I was able to get a one time $25 credit but the ordeal cost me a lot more than that.

I'll tell you why I know for SURE it is AT&T's doing. My husband and I are grandfathered in to unlimited data, but my son is not so we pay $30.00 for 3 GB. Invariably, every month AT&T says he goes over. My son is very vigilant about always being on wi-fi, shutting his apps down from running and resetting his phone because he has that 3gb limit, whereas my husband and I never do this, we have 8 to 10 safari pages running, in addition to all our apps open, I use my phone more as a computer than I do my laptop or desktop. When I check our usage reports, mine and my husband's data combined never come close to what is reported on my son's phone. And this overage on my son's phone occurs at least two days before the close of our billing cycle, and sometimes twice, around the middle of the cycle and then again right before the billing cycle ends. The facts of how we each use our phones and the "usage reports" of AT&T leaves know other conclusion in my mind that AT&T is scamming customers with phony and unnecessary overage charges. And I'm not stupid, I know if I up the GBs, AT&T will claim his phone is going over the higher amount also. They do it and get away with it because they know the customer will pay, switching carriers just amounts to money going to another company because I am sure that they are all pulling some kind of BS to fleece the public. And I'm sure I'm not alone in this situation.

I had the same problem as well and got an app called DataMan Pro to figure out what was using my data when I was asleep. If you have an iPhone, the wifi takes a few seconds to wake up so it initially uses your cellular data. Also I found that background apps, like people sending me 1MB emails from work and other apps that do push notifications will send your data over. YOu need to turn these off.

How do you turn Apps off... How do u know which ones are on

On an iPhone, go to the settings and then to Privacy. This list will show all of the apps and what they have access to. The ones that pull the most data are the ones with location services. I tend to turn off any app that I don't need it to have a location service. At the bottom there is also an option "Diagnostics and Usage", go into "Diagnostics and Usage Data" and that is an advanced list of all of the most recent data usages on your phone.

I think this suit against at&t is ridiculous its really as simple as turning your data off when you dont need it and/or just sticking to wifi use. Also you can block yours and other lines if you have them from making in app purchaces If thats too hard to figure out, then try closing out all your recently used apps so they arent running while youre not using your phone. Airplane mode is also a nifty lil switch that turns off all radio, wifi, bluetooth, and data. Although i do agree that at&t could/should make an attempt to monitor or cap data usage for their customers if the data service has been idle for a length of time or is using up a large amount, I still gotta say that ultimately it is you, the customer's responsiblity to learn how your phone and services work. I mean, come on people! If this lawsuit goes through with at&t, whats next? Example: instead of att and their charges Ill use a credit/debit card and its charges: lets say i went christmas shopping using my credit or debit card with either an available balance of 5000$ Or thats all the $ i had in my bank acct. I ended up going over my limit because i failed to understand how my card service works. I dont know how to add up my spendings for myself so I shouldnt have to pay the overdraft fees, right? The credit card company or bank shouldnt have let me use my card over its limit. Its their fault.. Maybe not the best example but i hope you can see the point im trying to make. People its grow up time, know what your getting into, quit expecting others to do for you what you could and should do for yourselves. read the user guides and fine print when you sign a contract and be prepared to face the consequences if you dont. Blaming others for things you couldve easily taken care of yourself makes us as a society look extremely dumb and lazy and childish in my opinion. Not meaning to disregard or seem like i dont care about those who do have legit and important issues, i just think that collaborating a lawsuit against at&t on this scale is insane and it only hurts you in the end. Think about it, at&t gets sued whos the first to feel the chunk of $ thats gotta be reimbursed? their employees. Then the rates will prally go up somewhere in the mess of it all. Not to mention the effect on att stocks. The government wants successful coorporations to suffer and pay, thats how they gain more and more control by breaking down and dividing it to one common government regulated catastrophe. Think im nuts? Study history and economics. Or watch south park, theres an excellent episode about the dangers of lawsuits.

The lawsuit is not about data, it is about the special charges that they put on your bill from third party companies.

Go back and reread the article!. Who was the lazy one? Phone bills should very simple. They are not. Do you think Steve Jobs would runs company this way? It's being run like big gov't. with no accountability because of these ridiculous contracts. We are being way overcharged and shouldn't have to turn our data off. It's so archaic they way we are being billed. We can't switch companies which would bring change and improvements because of these contracts. Free market place is not being used here. We need a huge Class Action lawsuit? Please start one attorneys!!

Blah, blah, need to go back and read, and then understand the purpose of the lawsuit. If people have been charged for unauthorized subscriptions by companies other than your own phone carrier, then yes they should be entitled to a refund.

You're acting a righteous and telling us to quote, "grow up people"?! And then you end up telling us to get our education from South Park , really South Park?! Lol yea that's such an iteligent statement. If we all got our education from South Park, really then I wonder how our society would be viewed ?!
Comparing my bank account to cellular data and charges and how things work it's ridiculous. They are two totally and completely different entities and that's not rocket science . It's incredibly stupid to think that the average citizen should know exactly how data fees are charged that actually does require a rocket scientist . AT&T knows that and use it to their advantage to scam us. Another thing, I don't pay my bank $350 plus a month but I do pay AT&T this amount. So please tell me paying that kind of money for three phones every month why AT&T can't better monitor and educate themselves and their employees and then the public ! You can't even call this company anymore and be treated correctly. Remember the days where the customer it was always right and they were proud to do business with you ? AT&T lis horrible ... When you called to speak to a representative they are rude, snippy, they are an educated as far as their policies and how things are handled in their very own departments! Being a customer since 1999 and having to call in at least once a month to complain about something or straighten the situation out… I've gotten where I can educate the agent on how procedures are handled! Really what am I paying them for!? AT&T also ruined out Christmas!! The last upgrade that I had was 2 1/2 years ago in July and August , I had earned an upgrade on two of my three phone lines. I talked to agents periodically about it and even said I'm saving them for Christmas . I did the same thing last year on one phone line with no problems but now I'm being told that they no longer offer that kind of upgrade program and then I'll just have to pay more each month that's what I want ? How can They just take away something that I've already earned ?! I am a single mother and I do not want my monthly bills to go any higher. That's why I planned this out for the last six months and made sure that I would have enough money to pay the $200 in the activation fees and all the extra crap that went with the original upgrade plan. I'm going to fight fight fight this, but I will never forgive them for ruining this Christmas . Horrible untrained customer service, bills that are designed to be hard to read, bogus data charges, changing stuff and not telling us, taking away upgrade at which I've already earned, being told that a supervisor will call me back within 48 hours and they never ever call back ! I COULD GO ON AND ON! But don't worry Bc I will go on and on, everywhere I possibly can i& every governing entity will be made aware. From 1999 until 2013 I was super prouhd to be an AT&T customer and when I Talked to others about them, actually felt proud! For that to ever happen again, It's AT&T that must GROW UP....... Not us, the ones paying their wages!

I was told to plug my phone in while at home and make sure all my apps are closed. Doing this will stop data use when I'm not using my phone. Some apps will still use data even if your on your personal Wi-Fi so make sure you close each app.

I was told the same on a lot of the statements. Already posted and still going through.

That is right! Anything with apps take data. Unless people are data experts they need to just hold themselves accountable.

I work in IT and is pretty tech savvy. I have no apps running in the background. Nothing using data in the background. Only thing active on my phone is the home screen. Everyone is experiencing almost the same problem with AT&T. Something's definitely not right

I've also been w/att since 2001. We had to up our data to keep from going over, we were told it was the iPhone pulling data even when not in use. I'd call to complain they change my plan around & then i would get pro rated charges on top of my overage. I'm stuck w/this company, we live in the country & they're the only ones that work out here. I'm now up to 30gb between four lines so far no overages. Wonder if I was overcharged myself!!

We also have been with ATT for years, since they were Cingular, we actually had a plan on 1line with unlimited everything including internet that we had since they were cingular that ATT does not offer. We started paying $15 xtra for every gig we went over for almost 6 months we were paying $15-$30 more, when 3lines went from iPhone 3 to iPhone 4 we spoke to a rep and we were advised to drop that unlimited line and get a 10gig plan (5lines) which at that time we had 6gigs for 4lines as 1 line was unlimited, so due to all over fees we were paying we got 10gigs as recomended,.. We are upto 40gigs now!! And paying $395. Every month, on 3 iPhone 5 and 2 iPhone 4 and we originally started going over 6gigs in the fist place! Unbelievable!!

I want to know why they are charging for data usage when I am on my wifi 99% of the time. My mobile data is a joke. If I have received a picture text or a text that was sent to multiple phones, I have no choice. That is crazy. Why are we paying for a data plan when we use our wifi 99% of the time. You should not have to pay so much for data. I was paying $30 a month for 3 gig of data and not even using 1 gig. I was told by a sales rep that I was paying too much considering it was not being used. She was the only one who done anything. She lowered my bill by half. They need more reps like her. I hope you get things settled with yours.

Wow I was charged literally in 10 minutes 3 different times for 1 additional g. First text saying you are at 75%, second text 100%, and then repeat literally 10 minutes I owed $45 extra to my bill. Last bill was over 400 and upcoming bill is over 400. What can we do? Also I was on WiFi and been on WiFi with never experiencing this problem till last 3/4 months. My plan alone has 60gb per month due to teenager on one line.

I have also been with At&t for over 16 years I have 5 lines and kept going over my data so I kept up it to 10 the 20 and we always had wifi so I called last month like I do every month and they up it to 40 GB for the same amount of the 20 but that is still 150.00 for the GB they were always so sweet and would adjust my bill but now I now I was being over charged because how are they going to double my GB and keep the price the same. I think the FTC should investigate these over charges of data also. Sometimes I would pay close to $500.00 a month right now my monthly bill is 400.00

paula b December 7 ,2014 I 'am experiencing the same thing you are with my bill consistently going up every month more and more, I've been with them two years on my contract and paid high bills every month and i can even not be using my phone and in the middle of the night lately i get text messages tlling how many gb i have used and they will add another one for 15 dollars and then like 15 minutes later after that one i can get another text saying the same thing and i dont even be on the phone . I have question about it cause i'am tired of paying a high be\ill due to some company greedy and telling me some bull about maybe you got an app thats absorbing all your data but thats not true either because i recently got an transfer of the remaining of my time of my contract extended due to my other phone fell and broke so they offer me a deal to extend my contract to at least 18mth so i did to get the deal and the guy that made the deal didnt even tell me that i needed to purchase an sd card to get extra storage on my phone to even download anything on my phone now i have to delete apps cant even add any more because of this and so how is my apps using all my data they just be over billing people and i'am swithing and letting another company buy me out of my contract cause this is ridiculous ,my bill be every month 150 no matter if i go to another low plan are not before billing cycle starts, and they use to be good about giving me my credit whenever i go to a lower plan just to even keep my phone with them and now they want to do me wrong by over charging me it's not fair to me are a many customer that i'am reviewing the their complaints so now i know i'am not the only one they doing this to. I have right now a bill for the month of december 215.00 and i had to split it in half with arrangements on the other part, btu don't know if i'am going to make it may have to let go of my phone before my switch of company goes through . I been recently been cutting my dat button off in my setting and it't not even using any data once you do that they told me that,but for some reason now i know their cheating people because i still be recieving the text back to back saying that i've use so many of my gb are i've used them all and they will add another for 15 dollar all those 15 dollars adds up thats what they did to me last month to make my bill be 215.00 and i'am tired of them i have tried to do them right and pay my bill on time and keep them for two years and aying faithfully for them to do me like this ie as if they collecting money through an unknown source that i know nothing about owing another trying to get money out of me in a sneaky way but oh, no not anymore I'am done with AT&T phone services.

Go to your settings - cellular - then turn off your cellular data. That way it ONLY uses your wifi. It your wifi isn't working or you're not home near your wifi it will not use any of your cellular data or go over. But, if you have plenty of data left to use and need to get online while you're not home just turn it back on so you can get online.

I have turned off data, exited all apps correctly and have wifi everywhere I go and have been charged over and over for data overages! Now that I see I'm not the only one I wonder what can be done?


Same problem--4 phones--get overages every month even tho we have Wi-Fi at home and work. Try to get AT&T to help me---no help at all. agree--FTC should investigate these data charges also. this is a racket

wow., I am so glad that ATT has been exposed. I thought it was just me. Now I see that it probably affects 1000's of customers. I hope that justice prevails, and we get our money back. I was grandfathered into the Unlimited Data Plan and was still getting data overage charges., HOW IS THAT!??! Shame on you AT&T. I spent 20 years in the Marine Corps., and now I feel as though they took advantage of my fight for freedom. TERRIBLE!!!!

If you look at 99.5% of ATT customers, they don't have the data consumption issues that the other 0.5% do. I've had 7-8 different smartphones on my plan, at one time my elderly mother would go over her 2G routinely. What fixed it is when I did a factory restore, turned off her apps from running in the background, and deleted the apps that were data hogs. Google search your apps and check out if they are known data consumption offenders. Don't blame ATT when YOU don't know about your technology -- as a user it is ultimately YOUR responsibility to learn these things. I've worked in wireless and communications for YEARS and have helped hundreds of people discover the truth. I am not an ATT employee, nor a subcontractor.

That does not explain why these carriers use stealthy billing tactics, deceptive product offerings, back door billing, changing word definitions, not living up to their obligations when they want mergers and acquisitions permitted, and downright lying to not only their customers, but everyone, everywhere. Were you one of the iPhone Junkies that switched to AT&T when their exclusive iPhone offer shut down their infrastructure worldwide because they oversubscribed their wonderful cellular network they purchased from smaller rivals and simply bridged to avoid building out and delivering their promised offerings? ANYONE that blames consumers for their being conned is surely a shill. You never had a problem with AT&T. You lie.

iPhone Junkee, I completely agree and commend you for what you say/do.Ppl these days dont think they need to be accountable for knowing what they are doing. Just because you didn't take the time to READ or LEARN about your phone/service/apps doesn't mean that someone else should pay for your mistake. I'm so tired of ppl these days saying "it's not my fault, I didn't know" or "the service provider should've stopped it from going that high" RIDICULOUS! You say you shouldn't be held accountable for for ignorance but the company surly isn't.

I have had the same problem, never had this overage problem until I got 3 new phones in August, I along with the 2 other phones have had overages. I just increased my plan to 10G. I may never have signed a2 year contract again, was told I could stay in my old plan for approx. $194/mth bill has been averAging $250/mth???this is a Very large difference!!!!

I dont thank that rite how thay go up all the time

I am going to pursue my fight with At&t. I hope everyone that has been taken to the cleaners will jump aboard. I had service with Att since 1982. I had the first wireless phone on the market with At&t. They have billed me thousands of dollars they had no right to they have changed my plan numerous times without my knowledge, they have taken my insurance plan off of my phones, without my knowledge,they have changed my unlimited data to a limited data plan and charged me for data overages, they also have claimed they never promised me service. Well I'm not sure but someone correct me if i am wrong but if you sell a service dont you have to deliver that service? I have had an ongoing arguement with att for no service where I live, And for being charged for Internet service when I have none. Being a woman with stage five cancer and living alone I need a means of communication. ATT IS TOTALY AWARE I have cancer. They have cheated me for years. Recently I tried to make a claim on my phones insurance with assurion insurance and was told I was cancelled because I made too many claims... well I have never made one claim. This is an example, how Att is and I have 100 % proof. They sent me a letter in the mail stating because I had never filed a claim they were offering a 50 percent discount off the deductible for any future claims made on my phones. That is when I realized something was not right. I was notified via email I was eligible for an upgrade on one of my three phones. I call At&t and was on the phone with a rep and she and i ordered the phone on line. She helped me upgade phone and paid the taxes and required federal charges on my federal funded direct express card they sent me a conformation on the charge made on my disability card and then two days later cancelled the order. I called them to find out what and why this happened they said I owed money so it was cancelled. To this day I have not been refunded my money. Then I called them about a promise that I would be receiving a credit for one month because I had no service for 3 months. The credit would be 50 per phone for a month. So 150 credit. The man said he would call me back to confirm this and never did so I started trying to find someone who could look up the notes and get me in touch with him. Finally a very rude non English speaking woman called me and said she was with at&t intensive care unit. She went on to tell me my account would be under review for the next week and she would call me with a decision on the credits.I told her my bill was due and she assured me it would not be disconnected because of the litigation. The very next day my phone was without service. I had no way to travel to a phone to call the 800 number to stop the action. I am dying from cancer no means at all. I live on ssdi and had no money to reinstate the service. I had no means of communication at all for a week. I borrowed the money t I turn on my service. I received a message feom a man saying after review att didnt feel they were responsible for lack of services.a few days went by and I received a call from a non speaking woman she asked me to fax the paper work proving I had insurance on my my phibes so i did. She stated she would review them and would be in contact.after weeks went by the woman left me a message. Best I can figure she is saying is her name abd her reason for calling is because the insurance issue was not in my favor m and said if I had any questions to call 611. the following day I called and no body had any notes on ny account about any if this therefore couldn't help. saying the outcome from the intensive care unit was not in my favor she left no number except 611. Well try calling to talk to anyone familar or in reference to your account you'll be told sane as I was. There was no way to seek her out with atts thousands of employees. I kept calling and hoping to catch a listening employee and did. A very nice lady who was going t I get this all resolved. She returned the call several days later. My complaint denied she also left a message without a good number. I called two more times asking for a supervisor both people were rude and very anioux to cancel my contract. I was promised the account would not be cancelled untill the 3rd and last I called to stop the cancellation of my phones and the lady promised it would not be cancelled I had her word. It was turned off the next am. T h ey sent me a bill for 1300 and something in the mail. They were so ready for me to cancel my contract. They couldnt get rid if me any faster . There is a lot more to this . And to me what has been done to me is taking advantage of the disabaled.they owe me a lot of money I paid and should not have .

Moonlit, I'm wondering how far youve gone in the process? Your story sounds similar enough to mine to work. After 17 years of putting up with att's bull-oney all the while faithfully paying the bill every Im at the point where this year alone, and specifically since July thru the present ive spent close to 600 hours either on the phone with an agent trying to figure out"What the hell they are trying to get away with?", the hours spent driving over 80 miles to and from my corporate store, added to the wear and tear on my car, i think ive finally decided to try and make them pay me for the full time job i never asked for... like you, ive been around long enough (att'96/'97, sbc, Cingular,& back to att) and have enough erroneous and conflicting documentation FROM att themselves to bury them. I have not gone farther than tryingvto get ahold of corporste, one last time, through the settlement lawyers handling the cramming case but as i do not see much coming from that my next step is to draft my letter ofvrelief and arbitration petition. Beyond fighting successfully (up until now) for fair bills from att i have no experience per se to speak of. Im just a regular customer who camt afford this bs anymore, either financislly, physicslly or emotionally
I come from a family where 98% of all lawsuits are considered frivolous. And yet, here i am, pretty much 100% decided to take on Ma Bell for this year's salary... I dont really know if my petition would stay a single complaint but i tend to believe not. Id be interested to know if youd be interested in pursuing the matter if indeed i were to make any headway in the future?
Happy Thursday!

Yea I know, they have been doing that to my sister's iPhone 4s and now iPhone 5s for the longest. I've always thought and blamed it on her and thought she just didn't know how to use and conserve our family data plan. But thank goodness I have been reading everyone's problem because as of right now I have 30G and I have been using so much data, but mine comes to about 3G and hers went over 20G in less than 20days. It's like, wtf, is at&t really serious? Because when it was 10G, she went over 8G, and now its 30G and she went over 20G??? Seriously?

I have been on ATT GoPhone for about 6 years now. I got an Android Smart Phone in 2011 and turned data off and only used WiFi. Within a few months, I kept getting notifications on my screen with various charged amounts, with the largest being $17.56 which drained the remainder of my account. I figured out what it was. Even with data off, If I got a picture message, it would temporarily turn my data on w/o permission to accept the picture, but it also allowed apps to sync and even update! A la carte data is highway robbery. I ended up forking over $5 for 100MB/month so I wouldn't get drained again. Now it is $5 for 50MB. Such a scam...

I have had the same experience going on. After several futile attempts to get to the bottom of the mysterious data overages. I finally just changed my plan to the shared data plan and I am not going over. That was the only solution that they kept offering me. I changed the plan and then upgraded my phone the same day. They pulled a bait and switch on me. When I signed up for the new 30 GB plan, the price was to be $130/month plus $15/line (I had 5 at the time.) Once my plan was changed (mind you that I had two lines that were grandfathered for unlimited usage) I upgraded one of the lines and paid for the phone up front. Since I did not sign up for the "Next" installment plan on the device, they immediately increased the access on that line to $40. I was then told that each time I upgrade a line, unless I choose the "Next" installment plan which is CONSIDERABLY more expensive that my access fee would increase to $40 from the promised $15/mo per line. COMPLETE SCAM!!!!!!!

This also happened to me after a routine upgrade, as I've done in the past. Paid $99 for the phone & now they are telling me by doing so, Ive agreed to pay $40 per month for the "discount " I received. It's baloney - their own reps can't even explain it! I've never paid upfront AND residual monthly for upgrades whereas I could have bought the same phone on eBay for $200-now over the contract it will cost nearly $600! I cannot disrupt service bc of my work & they've milked me out of $500 in fees between Dec & Jan. The FTC is not digging nearly deep enough- I've had the data overage battle+the high BP that goes along with being on the phone with several reps for most of a day. On several occasions. I believe they do this to keep their stock price stabilized especially now with the big judgement. It used to be over charge in one quarter & give credit the next. Sounds like book-cooking to me. I'm no rocket scientist, but the excuses on this blog by the shills are of no consequence to me. When I go to the supermarket, the bill clearly states what I'm buying & for how much. Back in the 90's, I caught these robber barons charging me for long distance calls when I had proof I was out of town~the cellular & data era has given them new & improved ways to rip off loyal customers. Most of whom don't have a choice because of the almighty contract. Shameful.

If you were using an apple device the data overage is caused because apple uses cellular data only to submit information about your usage to apple headquarters. You will need to turn off that option on the apple device to remedy the problem or use an android device. Settings - General - About - Diagnostics and Usage - Diagnostics and Usage Data (set to off)

At&t user for fifteen year's

Add me to the list of people getting overage for data. Phone sat on the charger for a whole day and it went over 2gb all on its own! I switched to the new 3GB plan and I never go near using 2gb anymore! This all started about August 2014 to December 2014, about 6 months after upgrading to the iphone 5S.

I had been with AT&T for a year now and they overcharged me. I got everything unlimited and I have nation 450 minutes Rollover and 3GB of data plan. I need help here.

I like how people find ways to claim they never used something until they get the bill. Most people used the data and then deny it.. Do the world a favor and go to another company cause people like you are the reason why we pay more cause they charge and charge and don't pay the bill and leave.. That's call STEALING!

I have the same problem. I am now "upgraded to the 30GB and hope that I don't get another 300 to 400 bill for going over my data. I've called them several times, and all they do is throw you in a loop with their technical support and they can never determine why. I've called them while using the wifi, turned off/ unchecked mark the "mobile data" part while on Wifi and still uses my data.And yet, they still can't figure it out. Glad to know I'm not the crazy one. They're hustling us on this...

We're in a similar boat having been ATT customers for over 30 years, never made a late payment, never use all of our data on plan, etc. We started years ago with the extra random charges for unauthorized subscriptions, games, etc. As of recent our plan has gone up $100 per month and nothing has changed as far as data usage! And heaven forbid if you think you're going to get anything resolved in a timely manner! I guess they think I've nothing better to do than spend hours and often times DAYS of my time trying to get resolve. I'm sick of it and will be looking for a way out and a new carrier this week. Sorry "business" if you ask me. Oh and don't get me started about being on the phone with a rep and the call is dropped after an hour with no return follow up call. I'm one unhappy customer and from what I'm hearing I'm not alone!

I was having the same problem TristaK. I was with ATT for over 6 years. The first few 4 years, it seemed ok. Then after that.,I was getting charged way more than I had been. When I called them it was a complete run around of why my bill was the way it was. At last, I had had enough. I ended up with a bill, well over $400.00. It was then, that I switched to another carrier, and ATT had turned me into Collection agencies.

Had the same data fraud happen with Verizon at $1,200 overage in 3 days when we weren't doing anything differently than the prior six months without overages. They refused to back it out.
Have had ATT data do this twice now at lesser amounts and eventually it is blamed on a "malfunctioning tower pinging my cell signal." They first tried to blame it on "Internet movies and videos" which we don't watch. At least they made adjustments.
Between the two companies, we've heard some of the most ridiculous lame-brained excuses ever.
Makes you wonder how many thousands just pay the fraudulent data charges and never contest it. If it wasn't profitable, they wouldn't keep doing it.

I had the same issue! I am starting a class action lawsuit against ATT if I can. We had two phone lines. One line was constantly going way over our data plan--when it was 99% connected to an internet connection. The other phone was showing barely any usage when in fact it was using data. I believe that ATT was "routing" the data usage to one phone line so they could charge us overage. Since I cancelled ATT neither phone has gone over its usage (the same amount we had with ATT).

I am just now having this problem after 12 uneventful years. They are saying I have gone through my 15gb of data, plus the 7gb rollover from last month, plus an addition 12gb! 3 of which where "used" today while I was not even touching my phone! I have added no new apps, don't stream anything, and have also been charge for extra gb while I was asleep. I physically change my data to my home wi-fi when home and still have been charged for several extra gb while sitting at home not even using the phone for anything. ATT is being very evasive with me. Called once, but I couldn't talk. She said she'd call back in 2hours. 2 days later now and still no call. Instead, I returned to work to find she emailed my work (.mil) email only. How can I help with the class action suit you mentioned? There are, and have been for years, FAR too many people with the EXACT same problem for this to be coincidence or people just trying to get out of paying for what their actually using.

Same problems here..I turned my data off for the month on my tablet on purpose didn't even connect to wifi..and what do you know it showed I used 1.5g that month I called they had no explanation but it didn't happen again either

i just file my claim 2weeks to get some refund regarding on this issues but when i called the FTcCompny

i spoke one of the representetive guy.. name: 'RICk" -@1st everything is smooth taking,and when i open up my concern about my claim from he said WE HAVE NOTHING TO DO WHIT THIS ISSUE ETC BEC OF DELAY FILE ??!! and i said can you pls see if theres othere way to help me etc ... he said we try but for sure they not gonna honor my claim ...and i ask if he can transfer me to his/her big boss.. and he said ok but some thing what i said what his/her boss gonna say to me .. i said its ok gonna try to please his/her if there a way to fix my claim .. etc he put me on hold about 12min... and when he came bac hw said "there NO SUPERVISOR AVAIBLE " like are you for real ?? and he want me to leave a messga to VOICE MAIL w/ espanis pipol ? like serriouly how in the wolrd more i can explne my issues?? ..
WELL MY POINT ONLLY IS i though they willing to help us to as much they can but how come idnt feel that now ..the reason i complain this is i PAID what i paid before that i dnt know the iwa s over charge by AT&T and nowthis the chance i can refund some of my money ..and they dnt help me to re -claim it i was begging to thte guy to consider my issue but then he hesitant to listen ...i but i never lose hope to received 1day in my box a check FROM FTCCOMPY..


The Federal Trade Commission is a government agency, not a company. If anyone told you they were with the "FTC Company" that is not the same as the Federal Trade Commission.
If you have questions about the refunds to AT&T customers who were charged for third party services like ringtones and text tips, go to
The deadline to file a claim for a refund was May 1, 2015.
If you filed a claim before May 1 and you have a question about your claim, call 1-877-819-9692.

Same happened to me. I was billed for data I never used while I was sleeping. How did I know this? Because I would always put my phone on airplane mode. When I called to get the refund, the rep told me that the phone had probably connected to my wireless internet. Well, little did he know, at that time I had no internet connection from home.

TMobile is owned by ATT and they too have opened a filing period for this. Just read it.

I received a 11,00. refund 4-20-15

how much is the refund?

The amount of the refund will depend on how much you were charged, and how many people apply for refunds.

The amount each individual receives will be a pro-rata share of the total amount of the unauthorized charges. The total amount paid to all claimants shall not exceed 80 million dollars.

How much will the FTC collect and not dispurse to the consumers?

FT gets nothing; they are a federal agency.

Donald- Reply simply with "STOP" to the messages. That will cancel them. You should get a confirmation text shortly thereafter informing you they have been cancelled. BTW- was it your phone or one used by a child? Yup- one of your kids wanted ringtones?

I did that and the charge still keeps coming back.

These third parties bill through AT&T. You can Google the number to the third party that is billing and they can stop the billing.

I have never had a problem like this, ever from AT&T. I've had service with then for over 12 years. Never a dropped call, seriously never. I must be the only customer that has never had an issue with them. I'm sorry to hear about all of your issues with AT&T, you all deserve better than what you have been dealt. I'm shocked at the sheer volume of of this in ethical practice in the billing and especially the customer service department. Get it right AT&T, please.1

I've been an AT&T customer for over 40 years—they've been my mobile carrier for about 28 years—and I can't believe we are talking about the same company! I have been very pleased with my service from them and have found them to be a very well-trained team of professionals that can handle all aspects of customer service, especially when it comes to finding ways of saving me money on a regular basis! In one instance about a year ago, they actually removed (without my first asking) an $80+ charge from my month's bill because I had misunderstood the terms of a payment arrangement I had made with them the previous month! I have never felt that they have ripped me off in any way and whenever I have had any type of question, concern, or problem, they've gone out of their way to work with me to make sure it's resolved to my complete satisfaction. In my opinion, AT&T has the best customer service team of any business I have ever dealt with!

I also have been an AT&T customer for over 20 yrs. I've never had a problem with getting my needs met with customer service. Every rep has gone above and beyond to to resolve my issues. We've even had success with the reps at the AT&T store. I Hope this lawsuit doesn't feed down to customers abusing the CSR's who are doing a great job. It's their employer that needs to stand and take the punishment they deserve.

No, I too have had no problems with AT&T. I use very few apps, and make sure they are turned off before I log off my phone even if I'm on Wi-Fi. Guess we just got lucky !!

Think I have been charged

If you think you have been charged for services you didn't okay, then please visit and apply for a refund.

Wow, the I phone and or it's users are stupid. Buy a droid, turn off the data it's absolutely done. Wifi didn't need to wake up and whatever other apple Crap is in this post. Have had the Samsung g1, 2, 3, 4 and never have not been able to account for every bit coming or going. When I near my limit I turn data off and not a bit moves over the network. Not one. Enjoy your apple clones. I mean phones.

At&t has ben billing me for thirty party for years without me knowing the meaning of that.

I've been getting calls for. My x girlfriend and she won't stop!

I have had third for about 12' months

My mom's line is still getting charged internet usage & the internet is blocked, or supposed to be blocked. That's $20 a hit on her line. She's 90yo...she doesn't even know how to get on her internet on her FLIP PHONE.

I have a similar situation that you mention. I have 3 phones and 1 is a flip. The settlement for this case Vs. AT&T is quite a bit. Has anyone been reimbursed that you know of?

The amount of the refund will depend on how much you were charged, and how many people apply for refunds. You should not expect to receive your refund until at least July 2015. Please visit to file for a refund and for more information.

This happened to me a few years back. I caught it right away, and when I called ATT and raised hell they reversed the charges.

I have been charged for these simular bills (third party billing).

This is exactly why I switched to another service where I pay month to month, no contract, flat fee $32/mo. unlimited calls, text, SMS and internet. Best deal ever. AND it runs on the AT&T network. HA! They crammed my son's phone on my package deal under these [mysterious] ways. Never again, and I didn't care others in the store knew what was going on when I departed. Go to a smaller phone store that offers many different phone services and find an off brand service that runs on the AT&T network ... it's all about the network, not the SIM card.

Is this just for mobile devices I hada tt as a home service for a long time then some unknown long distance third party started charging me out of nowhere to the point I dropped the phone service and kept the Internet and was still getting long distance charges

The $105 million dollar settlement with AT&T — the biggest to date with a prominent mobile phone carrier, is related to mobile cramming.

i have had been overcharged for many years.but at&t doesn't care.It's time to stop.they have cheated me out of to much money.I'M DISABLED AND IT'S ALL I CAN DO IS TO HAVE ENOUGH TO EAT.AND 3RD PARTY BILLING SEEMS LIKE FOREVER & NO NEED TO SIGN UP FOR DO NOT CALL LIST THEY DO NOT CARE

How come AT&T won't show you or send you, upon request, an itemized billing that details each instance of data usage? They won't do it. In other words, they cannot prove what they are billing you for. Wow, what a scam. I know that companies find a way to avoid getting sued via class action (another scam) but there must be a way customers can seek recompense. Any ideas out there?

will we be able to know what's going on with the cases

Go to a different provider. I just fired att after 20 years of doing business with them. I saved over $500 with the same phone same plan at Verizon. ATT will never get my business again and I will continue to tell this to all I know.

This is going on more so now than ever,the reason Att is getting away with this is due to their statement "AT&T updates your recent data usage details in myAT&T online every 3 hours. We post the data usage received by myAT&T, which can sometimes take up to 72 hours or longer. The data usage amount shown may not accurately reflect your actual data usage since your last bill".

Now if anyone can figure out what this means, their my supper person. However ATT can hit your account anytime they want to increase your data use and get you to pay for the over charge. It's so simple a way to induce you to keep using data, then add up 3 days of data at months end, and us customers get blinked every time. It's so hard to beat power and money.

I have had both problems. Thankfully, I get zero reception at my house (even though I am 5 miles from a large city center) so the only time they can steal my data I am awake and aware. And calling customer service is a waste of your time, they give you a carrot while they rob you blind. Watch your backs, people and deal with AT&T as you would your neighborhood meth head-they may not be stealing from you right now, but they always keep one eye on them

I feel like i was a victim

I was with them when they were Cingular .there was always a problem with my bill tired of calling them.

Before they took over Cingular, Cingular was great. Then AT&T did the same thing with my Cingular service. Had to go line by line through every bill because they would move weekend minutes to weekdays. Now they put third party charges of 150 to 350 in addition to the monthly service and have the gall to say how much they appreciate us. Not even hiding the lies anymore. Just like the politicians no shame

I want a refund, I've been with AT&T for over 15 years. I'm sure I've been charged.

Please visit to apply for a refund. You'll need your AT&T mobile phone number or your billing account number.

Checking to see so I qualify

This has been my complaint all along with AT&T! Every month my bill was bigger and bigger and all we had was internet! Finally decided I had enough

I have been paying for charges on my bill for years and they would tell me they don't see them don't know what I am talking about.

I'm absolutely LIVID!!! AT&T shoved over $1200.00 a month for 3 mobile cell phones which 1 phone the battery was pulled and left in our attorney's office and had CHARGES there was NO WAY possible WE WERE CHARGED FOR DEVICES and 9 lines along with UNAUTHERIZED CHARGES THAT BROKE US I WANT MY NAME AN ACCOUNT TO BE CREDITED!!! I know I've CALLED AND ASKED the FTC with SOME KIND OF INVESTIGATION BACK FEB 2012!!!!

Kim- sounds like you were under contract- meaning you'd be billed monthly recurring whether you used the phone(s) or not.

I was with AT&T for about 3 years. My monthly bill was fine for the first year and a half and then it sky rocketed to almost $200 sometime $250. Every time I got my bill I would call customer service and asked why. They could never give me a direct answer. I was forced to just stop paying my bill and have my phone services shut off due to how expensive it was I couldn't afford it and I was locked in with a contract. A phone bill for one person with only one line in use should never be that high. I would like to know if I was scammed and that's why my bill was so high.

AT&T customer since it was initially BellSouth company with the same cell phone 14yrs including 3-separate cell lines......sure I gotta have a refund check coming soon Huh ???!!! Wow, AT&T I really trusted your what ???

how much the ck. is it more than you paid over the yrs

same here!

They told me that my bill would be low base on my income and when i got my first bill it was high

They told me that my bill would be low base on my income and when i got my first bill it was high

I have had to call off and on throught the years
To see why I have been over charged. I am sure I have
Been paying for hidden charges for years. Our
Bill is always flexuating.

So how do we know if we do have a refund. I have had so many issues and been with AT&T close to 15 years

How do you research billings over 14+years?

The settlement only covers charges made since January 2009. You don't need to know the exact amount that your were charged. If you didn't agree to third-party charges for things like ringtones, horoscopes, or flirting tips, and you think you might have been charged for them, please apply for a refund. Visit, click "apply for a refund," and then follow the prompts. You'll need either your AT&T phone number or your billing account number.

examine all cable bills ftc. for starters can you govt employees understand your charges on your cable bills? thought so. att mobile? why stop there-that's not where the action is, my asleep at the switch friends. didn't you start at the att bills for everything, anything, they do? as is said where there is smoke there's fire and they have been having a picnic at our expense. embarrassed yet? hope so.

I'm not suprised you have trouble reading bills. Your grammer is terrible and your sentences don't make any sense. Read a book.

If you're going to bash someone over their spelling, punctuation and grammar, at least spell grammar right. Besides, it's the Internet, it shouldn't be that big of a deal.

*spelling, punctuation, and grammer

At&t has been charging me for a data plan that didn't sign up for,no refund,they just deducted it off my bill,I ask them for a refund they said to couldn't I don't have a smartphone

Please pay attention in school. You don't need a cellphone. You need an education.


how do I get refund for the unauthorized charges Att put on my mobile phone bill CAPTCH

You can find out more information about the refund process and submit claims by going to If you aren't sure you are eligible for a refund, call the FTC’s refund contractor at 1-877-819-9692 for more information. And remember, the FTC will never require you to pay money or give financial information to get a refund check.

I have been with at@t for years never new this ken

I believe I've been taken a vantage by AT&T with my phone and cable bill.

This is the least of my problems with AT&T. I had TWO accounts with them. One of them had my son, husband & I and the other one was just for my college aged daughter. I called many months ago to see how I can save $'s & the Cust SVC agent said I should MERGE the 2 acct's. That it'd save me well over $100 per month. Of course I agreed. The acct that had the 3 of us on it had a balance at the time. The cust service agent TOLD ME he was going to "wipe that slate clean for me"... I was SO thankful. This merge took a long while - he was having trouble adding my daughter to my account so instead he finally decided to add the 3 of us to my daughters acct (again - still in MY name & I'd been paying the bill for this for years). Mind you I've been with At&t forEVER - since BEFORE they were At&t...they were Cingular...remember? LONG time, good standing customer. I tried a few months ago to add my niece - who's mom passed away from cancer to my account that we're all on now. I was told online that doing it in person was best - that it'd cost me ONLY $15 more per month to add her. Well... after being in the store for over TWO hours I was told - by a NOT very nice customer service agent that I had to call from the store that I couldn't do it because... GET THIS - I had a balance from my "OTHER" account!! At the time the cust service agent that merged by 2 acct's the bill was a little over $90 - I was being told in the store that my bill was NOW almost $300 AND that it was now IN COLLECTION!!! I was floored to say the least - the store clerk felt real bad. He actually muted the agent/supervisor on the phone & told me to just say "I'm taking my business after ALL these years to Verizon or At&t"... The agent/supervisor on the phone said... "That's your choice 'Mam". Mind you - at this point I was in tears because they had ruined my credit! I hadn't gotten ANY calls or bills about the other account that was supposed to be closed and "wiped clean" of any $'s owed. I emailed all of this to At&t - ANOTHER cust svc agent called me & in the end all she said was "SORRY M'am... you will have to straighten this out with the CREDIT collector" and basically wished me luck with another carrier!!! I'm of course stuck with At&t now because of their fees - if I cancel my contract for 4 phones I will owe more than I could ever afford to pay. NO one will help me on this and my credit is ruined AND they just don't give a damn. Now the news is saying we can get $'s back At&t cheated from us... HOW do I get them to help ME with this issue??????? The bill is now over $300. I do NOT know the old account # because it's closed & in collection I can't even log into it - and even if I wanted to the 1st sales agent that talked me into all of this made that account accessible to me when the merged happen. I think it ALL has to do with him not being able to add my daughter to my acct that had the 3 of us on it - the way it took so long that day just didn't seem right - ... I think I got screwed because of him but I can't prove it. Thanks At&t... your customer loyalty is bar none the worse I've ever worked with.

Replied on the wrong one but if you want to see what I posted it is under the one following you.

Call (855)370-0031, it's a direct line to Customer Relations; I have not actually called it yet, but plan on calling them tomorrow. My "little" matter with AT&T involves both Apple and Best Buy, which I made sure had documented information for my case and recorded phone calls with Apple and Best Buy Customer Relations before calling AT&T with the issue at hand. I guided the Rep. through process of upgraded phone via to show her what I had on them. Of course she promised me the world and when I called back, she made very little notes from our call: "Customer called in confused about why AT&T Corporate and their AT&T Retail stores Sales Reps were doing everything in their power to convince customers that upgrading via AT&T Next Program was far better deal vs. signing a 2-year Contract that all wireless customers are accustom to." Customer asked me to not to go through side-by-side comparison because limited time. Advised Customer to go with the AT&T Next Program whenever decide to upgrade." Customer informed me that he was very resourceful and knows that when people upgrade via 2-year Contract route to get discounted phone price (ex. $199 for avg. smartphone), AT&T & other mobile companies made $0.00 off the sale; which is why all carriers gradually increased their Upgrade Fee. Then customer stated he understands benefit for carriers to slowly get away from 2-year contract idea and doesn't blame one bit. Then stated was just upset for all the people who didn't do their research and crunched the numbers themselves & factor in taxes (because AT&T Reps omit taxes b/c easier to explain; b.s.), and even employees in AT&T stores, Verizon, etc....should have eased into it over 2-3 years. Asked Customer if anything else I could assist him with and he said no."

Before AT&T Rep. was able to hang-up, I informed her that I placed a call to Apple and Best Buy Customer Relations (both of which I'm a Preferred Customer) and made them aware of the trickery AT&T was using to get Customers to come into AT&T retail store to upgrade, particularly the one's that per-ordered with Apple or Best Buy. Ended by saying, "Just thought you might want to make note, but more importantly wanted our little chat to be recorded because now the ball is Apple, Best Buy and my court, goodbye!"

Wish I could tell everyone on the forum what it was that I caught AT&T red handed on, but promised Apple upper management I would keep quiet; assured me AT&T would have to answer to the issue at hand. Enough of all that, I could go on for days about it because I'm a very analytical person and when my gut tells me that someone or Corporate America in the wrong when it comes to servicing the consumer.

Before you call, try to come up with a general time frame when phone conversation conversation occurred with agent that advised to merge your account with your daughter; the narrower the timeframe, the better. Next, call the bill collection agency and ask the could they please provide you with the AT&T account # associated the $300 they were hired to collect from you, by law they have to be provided with an account #; only medical bill collections are exempt from providing account # of patient. If you don't have # for collection, call 611 from phone and chose prompts for billing inquires, then ask for name and # for collection agency they use; if use more than one, ask if they could look Agency your closed account was turned over to using SS#; billing address; and Cell # associated with acct, etc. Keep asking until you get it. Try to keep your composure and kill them with kindness; being persistent will also help.

Lastly call the number I first listed, let them know that you merged two accounts to save $ via family plan (back in Month of 20XX). Give them current family plan account # & account # for closed account; provide them with time frame when all this occurred. Lastly, ask them to look back through notes made on both accounts at that or daughters account. From there, give them your personal recount of the conversation b/t you and the Customer Service Rep.

**Stress how long you've been a loyal customer.
**If you get know where, file a claim with Better Business Bureau; could file claim with FTC as well, but BBB is deals with individual cases and are associated with the FTC.

Hope all the information above proves to be useful in your quest to make your quest to make AT&T clean up their mess. I was an Investigator Auditor for separate Government Agency that keeps cities, counties, states, federal multiple government branches in check before moving to public accounting not because it paid better, but because governmental accounting was same thing over and over each year; I like challenges.

Good Luck!

To find an account that's in collection, simply go online and get a free credit report. It will be on there. I know it's upsetting but you really need to be proactive. The longer you wait, the worse it gets. Find the name of the collection agency, call them, NEGOTIATE THE NUMBER DOWN. They probably only paid pennies on the dollar to your debt so don't be afraid to completely disregard that $300 nonsense. In the future, please please please always ask for proof! Customer service agents are liars and half the time don't know what they're doing. that's why I like to use the chat feature for ATT customer service so I have a copy of everything that was said!


I have learned that when I refuse to deal with a collection agency, and only pay the actual creditor, I pay much less. When you deal with a collection agency you will pay more because they want their fee.

At&t has been charging
ME 9.99 a month for
8-12 months for the my bill
Went from 90.00 to
61.00 dollars.

I have been with AT&T for four use. I am now sitting on a bill for over $700 because of a $15 charge for 1GB of extra data. I refuse to pay a car payment for a phone bill....just saying

I know you're pain, and I feel those charges should be refunded as well. How are you going to charge me for another gigabyte of data without even asking me? I called AT&T customer service and was told that they sent out a text message stating my set date limit was aboutto be reached. When I told her te text wasn't recieved until after they charged me, she told me, "I'm sorry" and told me i should put parental settings on my account to moniter the data usage. That's another $5 a month! So, like I said earlier, how can they charge me for extra data when I never gave the ok for it?

Read the 46 page "Wireless Customer Agreement" ("Agreement")you had to agree to, to get service. Just like everyone else must. Just never admit to having a first born!

AT&T is your best friend if you are NOT under contract. Once you have a contract. ... hang it up. They do not care.
They somehow took over my long distance several years ago on landline phone. I had sent 60 faxes to clients to let them know of a change of number out something. Paid someone to manually do this. Got a bill from them @$2 a call. Fought with them for months. My long distance was locked with another company.
The company seems to be better now but still. ...I hate contacts because they know they have you. Whatever you want from them you best get it before you lock in for two years. Have been with them since 1992. Yet, have to sign a contract before you can get a new phone.
if they only realized that when they have loyal customers. .. They need to keep them.
I could tell the Cingular customer service people from ATT after they merged. I used to ask them
and they asked how I knew. Customer service. It says it all.

Can u check to see if we payed to much

James M. Gager
It seems my bill is never the same twice. granted I am busy and monitoring the charges and continually speaking to customer service about fees has be exhausting. I see wireless charges $5.15 here and there but these have often been explained as ansalary fees. never thuroughly explained. You expect they will do the right thing as you are a "preferred customer" as they state at the conclusion of each phone consult with CS.

Are bills from that period available online?

I was a customer for ten years! I could never get answer why my bill so high!


I was on a tight budget and had been hit with all kinds of charges. Then could not pay for the line and lost it. Now in collections, this is rediculous.

We had been AT&T customers from the beginning of cell phones and my wife would just go ahead and pay the total without looking, just changed from at&t to T-mobile because of charges every month that we did not approve, I wonder if there is any way to get copy of bills from that far back or if there is a max amount to recoup.

I actually began a arbitration against these sobs for this very reason, which settled in my favor but now I see that I may be able to recover my arbitration cost. 105M not enough.

at$t did over charge us for years

please put them in their place'at$t wants take over.

I had a different number before will I get money back I hope I couid really use money alright thank you

This company is terrible I'm still a costumer but if my bill isn't fixed this month I will cancel

Have caught this on our bill several times on AT&T over the last several years. Always had to call and pitch a fit to get it taken off.

with atat for 16 yr , called 30 times about charges, they owe me a ton !!!!!

It always makes me wonder why all of these people that say they have been with the company for so long and are getting charged too much stayed. A contract is only 2 yrs. 16 yrs. Is 8 contracts. WHY WOULD YOU STAY IF YOU HAD THAT MUCH OF A PROBLEM WITH THEM?

how do i sign for an att refund

Will they send it automatically or do we have to file a claim?

Yes you have to file a claim, its

How would you know charges by AT&T is legal and related to phone use I always is being charged for group use which the phone is seldom use and could,see e mail to my yahoo from a third party to my yahoo account

there was always some kind of stupid charge I would call att and complain and a couple times they would make a adjustment tell you you can change your number for free then we you get the bill they charged you 30 dollars for it

This happened to me!

I have third party charges on my bill

we have been charged for extras on our bill too.

How do we know if we have been charged since we don't receive a bill from them and haven't for a while. They have me signed up for paperless even though I don't remember asking for that.

You can contact the FTC’s refund contractor at 1-877-819-9692 to find out if you're eligible for a refund.

It looks like my bills , I was paying tremendous amount every mount. They change the service starting yesterday to less amount, I hope is true.
this for one year the lady said, !!

Refund for illegal billing

would like to know if i am eligible for a refund

my bill wioth at&t was sop high I thought I was paying a house note

we got service with att over 3 months ago, and haven't been satisfied at all, was told a bunch of lies and also I bill constant went up and wasn't the price we was quoted.

Left att due to high billing that was never current. Always different. Made no sense

It about time someone stop yall

We also have gotten third Party billing for the last year

checking to see if I have been over charged

I had an AT&T cellphone from 02-2006 thru 02-2010. Am I eligible for a refund?

Yes, if you had any unapproved third-party charges after Jan. 1, 2009, you can apply for a refund. You'll need either your AT&T phone number or your billing account number. Please visit to apply.

I have been with AT&T for over 8 year's now,how do I go about getting the paperwork for a refund? ?

Please visit to apply for a refund. Or you can call 1-877-819-9692 to request a paper form. You'll need your AT&T mobile phone number or your billing account number to complete the refund request form.

Do you still have to be an Att customer?

No, former AT&T customers also are eligible for refunds. You just need your AT&T phone number or billing account number.


They were charging too much for three telephone lines.

That's why I left them. Thanks

I left them in July. I was with them for a year. My account is in collections now for $1000.00. I was told many lies when I signed up with AT&T. Even accrued a ($30.00) charge for changing my number. The rep told me activation was free, that cost me $195.00. I had two phones, i barely used the data. $15.00 extra for each phone each month. The reps have a habit of treating you like they are the only network on the planet. Within a matter of 6 months I paid $2700.00 to that greedy company. My bill was a car note every month. I need phone service but I could not keep up with the bill so I left. They act real nasty when you mention T-Mobile too. The reps act like that's their company. Smh Having phone service with that company put me in a bad situation trying to keep up with the bill. My smallest bill was $250.00. One month my bill was $495.00. The last bill was $395.00. If I went to use data I just use my tablet or pc. I'm a hairstylist, I only need the phone for my customers. AT&T is full of ish.

What about the cramming they've allowed with their business land line customers? 5 years ago or so the tech service company I worked for discovered we were being billed for network fax service and internet hosting we never ordered. We had to file complaints with the FTC and State AG's office after AT&T told us it was against FCC regulations to block 3rd party billing on our phones . (because they wouldn't stop billing us) They finally called us back and said they would start blocking all 3rd party billing. (After our complaints were filed) At least one company was being sued in florida over this since they were based in that state.

Where do you click to search if you have any money to claim? Do you fill out the claim form first?

I had high cell phone bills for years. Will I receive a refund?

Please visit to apply for a refund. You'll need your AT&T mobile phone number or your billing account number.

I too got crammed by AT&T. How do we request refunds?

Please visit to apply for a refund. You'll need your AT&T mobile phone number or your billing account number.

I want to see

don't you think they have/are doing worse to landline consumers? check it out.

Ok.... So how much do folks expect to receive in this 'big refund'?
Likely $10 bucks....

I think I was over charge by att

Please visit to apply for a refund. You'll need your AT&T mobile phone number or your billing account number.

How do I receive my refund?

Please visit to apply for a refund. You'll need your AT&T mobile phone number or your billing account number.

I kept getting stupid little texts that said nothing, just a combination of sense-less words. But there was always a charge. HUMM?

My daughter and I had phones from att, the bill was supposed to be $160.00 a month but was being billed $210.00. I qquestioned that amount every month, but they kept saying it was the right amount.

I also got tired OF AT&T.
I always had answers al that taxes was the name
ATT Payback, on ilegal biz? Shane on you!

I pay another sum

Checking to see if I have been over charged?

Hope these suckas get what they deserve. They knew what they were doing.

Comcast cable bills are the same way. Someone should look in to them as well.

I work for AT&T and honestly its very easy to find the chrage and navigate the website, also the bill is broken down very easy to read. People are just lazy and dont review it. I dont have AT&T but out of all the companies hands down the best!

Easy to read or not, AT&T should have prevented the addition of unauthorized services to customers' accounts. The ratio of unsolicited service charge to total bill amount is small enough to be missed. I would wager AT&T was quite aware of that while enjoying the extra profits. Filing for retribution is not enough for me. I'm calling customer service to leave them my thoughts for the record. AT&T and the rest of the industry are a den of thieves.

So that makes it okay for AT&T to try to put one past millions of people? You work for a company that has the absolute worst reputation in this country. Congrats dude.

I've had a few of those 9.99 issues. Always called and the charges were always reversed. I've never had an issue with att. You can always request that a block be put on your phone so you won't receive these charges. I hated the unlimited throttling, that was always BS.

I just about had a break=down trying to reason with ATT.....they just didn't care. Bill growing bigger and bigger every month. I finally had to just give up after 7 years .....couldn't pay the bill....broke the agreement and it went into collections.Terrible terrible terrible .

I had an existing wireless contract with AT&T for only two cellphones for me and for my wife up to Feb. 2015 for two 2 years. When I signed the contract that was intended for only two phones. However, on Feb. 2014, without my knowledge my wife got two I Pad and one IPhone , the rest for a friend. According to my wife, the AT&T Sales representative offered the units as no-contract but for 24 months installment. But without my permission AT&T incorporated to my Account by AT&T, my wife signed only the acknowledgement receipt stating terms and conditions . During the first billing ..Feb. 14 to March 13, 2014, it showed too huge amount of the bills, so, my wife , complained from the Customers service, subsequently, it was adjusted to at least lower, the adjustments was 68%. In the second billing was March 14 to April 13, 2014, it showed again a very big amount, this time the billing was reached to me because my wife was on vacation to Philippines. My wife'sriend who lused the other IPad and Iphone , I complaint with Customers Service which took many hours in the communication, until finally they adjusted it to a lower amount, it was adjusted by 43%. At that instant I ordered the AT&T to stop the internet service and they stopped it. Because it was stopped, AT&T, ordered me to pay the full amount of the IPad and IIphone by computing it as generated amount for the remaining months. The amount was too high, so, we bargained it to continue paying in installment as it was scheduled. It is because they can't afford for pay the whole amount and secondly, it is not proper to compute it as generated when they wanted us to pay the full outright. My wife and friend continued paying but AT&T sent me a notice of suspension and termination if not paid in full. We still continued paying the installment but my two original lines
in contract binding for two years were suspended and by June the disconnected my wireless contract. I filed a Breach of Contract case with Public Utilities and at the same time a case for overcharging og megabytes. Unfortunately, rendered judgment in favor of AT&T. When I audited the billings for particular two periods, I found out that there IPad no. ending 292 which was not known by my wife, and I scrutinized it and found out it was coming which is unbelievable to have incorporated to my Account. I found out further that in the billing Feb. 13-March 14, 2014, there 31,000+ megabytes consumed by two IPad in infact they only downloaded once. I sent letter to explained lthe discrepancy but until now she never responded. I forwarded the follow-up , to let her apprised what she did in her very biased decision of the case. So, far I am thinking Filing a Case with the Court for two main Charges. Falsification of the billings or Padding and Breach of Contract to my original wireless lines causing so much stress to my job and damages. My documents are now ready, such as, my audit report, Affidavit sworn statement from my wife and her Friend and the Billings Statements that Clearly indicated Cheating the figures of the Billing.

Nicole, I was billed for unathorized trivia in 2011 but called AT&T and got them to credit my bill. Am I still eligible for a refund with this class action lawsuit?

I know I have been over paying, every month I paying for this or paying for that. And did not ask for it and I've been with AT&T for almost 6-7years.

I believe I am subject to this lawsuit.

I haven't been with at&t since 2011. How do I know if I'm entitled to a refund? The bills have been shredded since I left them.

I've been a customer since AT&T has had cell service. Through all the name changes and company sales..sure I'm due one..


I used to work for AT&T and when I started working there I learned that I was being charged for these fees for over a year... I was credited back for 3 months and had the purchase blocker applied. That was about 2 1/2 years ago now, and I am only able to see bills for the last year. Would I still be credited from those charges from that long ago? Or how far back does this claim go?

You can apply for refunds for charges that occurred after January 1, 2009.

I've had the same issue several times and when I called them to fix something that's been on my bill for over a year without me knowing, they could only refund 3 months back... I think that's bull... I should of sued At&t when they sent me a refurbished phone that caught on fire on my ear...

This is why you are encouraged to read your bill every month. I worked for AT&T and it is true they only go back 3 months. I always encouraged all customers to read their bills because paying for something for a year and then claiming you had no idea doesn't cut it.

What about prepaid costomers.....I have paid thousands of dollars to att&t and since I was a prepaid costomer wasbtreated rudely and always had to sit on the phone for an hour at a time and hope I wasnt cut off or battery dieing ....most of the time just to let them tell me I was screwed....

To Nicole Fleming I have a question, you keep saying that the refund goes back to 2009 but when the case was first settled it said that the refund goes back to 2005. Can you clarify please?

The refunds cover charges made to AT&T accounts after January 1, 2009. If you have seen an page with a different date, please respond with a link to that page. Thanks!

Nicole, do you ever get tired of repeating yourself over and over again when people just need to read other people's repeated questions and your same answer everytime. You seem to be very patient. :)

Haha, PT! Thanks for reading the blog AND the comments!

Haha I see where you've answered the same question over and over too

So AT&T is being sued for mobile purchases... Puechased from smartphones...

Where do we add our names to the list of people that were taken advantage of by AT&T?

I been with att for 10 years and thay been over charging my account $600.00 $500.00 $400.00 and. It got so high and being on a fixed , income it was hard for me My husband disabled his check went to bills and all my check went the att bill know thay I called them and told them to shut it off and after that tjay said their will be a early termination fees and even line that's canceled thy charged. A shut off fee 1,200.00 I can't pay it please let me know some thing about the law suit with them I filed a clam but need more information on the suite thanks for any information

I caught this a few years ago spent numerous hours dealing with incompetent foreign customer service people who could barely speak English. I did not give up received my refund after weeks of fighting and threatening to and eventually contacting Federal Protection Agencies. How greedy are these companies, charging $500-$700 for cell phones on top of coverage and then cramming bills on top of it all. I should be reimbursed for pain and suffering at least. It was horrible going thru it.

Let me know if I deserve a refund

You can contact the FTC’s refund contractor at 1-877-819-9692 to find out if you're eligible for a refund.

The charges are supposed to go back to 2005 not 2009.


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