Consumer complaints to the FTC increased in 2015

The FTC received more than 3 million complaints in 2015. That’s up from 2.5 million in 2014. Some of the increase can be attributed to the fact that more people know to complain to the FTC about bad business practices, frauds and scams. Technology helped, too — more complaints are reaching the FTC through the convenience of mobile apps. The top three complaint categories are still debt collection, identity theft, and imposter scams. The FTC took aggressive action in 2015 to help address each area and will continue to make each a high priority in 2016.  

  • Abusive debt collection: The FTC brought a record number of new cases, banned bad debt collectors, talked with industry, and found new ways to do outreach.
  • Identity Theft recovery: During 2015, the FTC launched a major advance to help identity theft victims: When you use IdentityTheft.gov, you'll get a personal recovery plan that walks you through each recovery step, tracks your progress and adapts to your changing situation, and pre-fills letters and forms for you.
  • Imposter scams: These are scams where con artists impersonate government officials or others. The FTC brought cases, shut down an operation that claimed to work for Medicare, issued dozens of blog posts, and partnered with consumer groups and other federal agencies to host webinars, town halls, and twitter chats.

Rounding out 2015’s top 10: Telephone and mobile services; prizes, sweepstakes and lotteries; banks and lenders; shop-at-home and catalog sales; auto-related complaints; and television and electronic media.

For a complete list of all complaint categories, check out page six of the FTC’s 2015 Consumer Sentinel Network Data Book.

Your complaints matter to the FTC. If a business doesn’t deliver on its promises, if someone cheats you out of your money, or if you've spotted a scam, tell it to the FTC. Your complaints help us stop scammers. The FTC’s aggressive law enforcement efforts put the bad guys out of business, and our consumer education campaigns empower people just like you to make well-informed buying decisions and recognize frauds and scams. And you can watch this space, about this time next year, to see where your reports came in the line-up of 2016’s top frauds.

Blog Topics: 
Money & Credit

Comments

who do I contact about a cable company

You may want to start with your state and local consumer protection agencies.

I'm needing to talk to someone about a warrany issue that I cannot resolve I'm going through BBB with and not in the medition level I'm disabled and in Pain so it't hard to keek responding in the process that I'm in.

An FTC article about resolving consumer problems includes these tips.

  • Some consumer organizations help people with complaints. Others are interested in hearing about problems that influence their education and advocacy efforts.
  • Companies selling similar products or services often belong to an industry association that may help resolve problems between its members and consumers.

i keep getting emails sent to my phone from people claiming to be from there FTC claiming i have warrants and that I'm being sued its quite annoying to get these emails every tax season

If you get an email that claims to be from the FTC, please forward it to the Federal Trade Commission at spam@uce.gov, and delete the message from your inbox.

If you can't forward it, please report it to the FTC at ftc.gov/complaint. Give details about the message and the number it came from. The information you give will go into a database that law enforcement uses for investigations.

Thank You for the help. This person has stolen everything from me. No money yet but he or she is just starting to do that. I hope y'all can get them.

2063302216 calling people acting as the FTC harassing people to pay a debt that does not belong to them. Threatening people with warrants for arrest on debts that does not belong to them

Please report these calls to the FTC at ftc.gov/complaint. The details you give will go into a database that the FTC and other law enforcement agencies use for investigations.

Blog comments don't go into the database.

for the past 2 months I've been getting calls saying I owe this payday loan since 2011,they leave a message saying "you've been served",when I get home from work it's too late to call. about two weeks ago a lady called,left her name,my complete ssn,i called the next day at work,she actually hung up the phone,i called back she hung up the phone,i asked to speak with her supervisor,i asked his name.i don't know where to turn.i asked for the name of the company she won't give it to me.which agency do I call?

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