Consumers told it to the FTC: Top 10 complaints for 2014

Today, the FTC announced its top 10 consumer complaints for 2014. Of the more than 2.5 million consumer complaints received…

  • Identity theft once again tops the list, with 13 percent of total complaints filed.
  • Debt collection held steady as the second-most-reported complaint, with 11 percent.
  • Imposter scams — where con artists impersonate government officials or others — moved into third place on the list of consumer complaints, entering the top three complaint categories for the first time. The increase in imposter scams was led by a sharp increase in complaints about IRS and other government imposter frauds.
  • Rounding out the field: Telephone and mobile services; banks and lenders; prizes, sweepstakes and lotteries; auto-related complaints; shop-at-home and catalog sales; television and electronic media; and finally, internet services.

Florida, Georgia and Nevada are the top three states for fraud per capita and other complaints, while Florida, Washington and Oregon are the top three for identity theft complaints. 

For a complete list of all complaint categories, check out page six of the FTC’s 2014 Consumer Sentinel Network Data Book.

Your complaints matter at the FTC. If a business doesn’t deliver on its promises, if someone cheats you out of your money, or if you've spotted a scam, tell it to the FTC. Your complaints help us stop rip-off artists, scammers and fraudsters. The FTC’s aggressive law enforcement efforts put the bad guys out of business, and our vigorous consumer education campaigns empower people just like you to make well-informed buying decisions and recognize frauds and scams.

Blog Topics: 
Money & Credit


Why aren't you doing anything about telemarketers? I report the numbers to the Do Not Call Registry, but these people still keep calling me. A lot of them are scams.

The same thing here...the one that calls the most is Credit Card Services...they even call from local area codes and phone numbers. I've had it with all of them and it seems nothing is done to stop them

Me too. And the darn robo calls! The DNC Registry is virtually useless.

YOU ARE SOOOOOO RIGHT...[It's just "gonna. gonna gonna" and nothing happens]!!!

I agree with beaner. I have a list of 100 calls. I have do not call. I spend $1.75 to *69 the number and there is supposed to be a $500 penalty per call. VISA MasterCard lower your debt. Funny thing is I have no debt. This must stop. They yell, they hang up!

hello beaner, they could be calling about something you actually put your name on like a prize drawing or they could be calling about something that excludes them from the Do Not Call List.

But.....what if they're not calling for those reasons, what if they're actually breaking the law? What is FTC's response to why those calls continue after so many reports.

The FTC is feckless, toothless, and corrupt - to the extent that they rely on private citizens and public companies to do their dirty work for them in civil court.

An example of this is the FTC's repeated refusal to take action against Local Lighthouse and its d-bag principal, Eric Oakley, to the point where Google was forced to bring civil action against them in Federal Court.

The Federal Trade Commission asserts that we should all report robocalls each and every time we get them. But they won't read the complaints, they'll just aggregate them and go after the worst offenders statistically. Hey, FTC, should I quit my job to make time to report robocallers just so you will ignore my reports?

I'm writing to my congressperson and demanding an investigation into the Federal Trade Commission in this matter. I'd like to know how they justify repeatedly failing to take enforcement action in the face of overwhelming evidence of fraudulent activity on the part of Local Lighthouse.

The FTC's refusal to investigate and prosecute one of the largest scam robocallers in the country is inexcusable and shameful. The FTC needs a complete house cleaning. Don't use the FTC complaint form unless you enjoy wasting your time. Write your congressperson and demand a house cleaning of the FTC.

Around here it is the sorry auto insurance company like(All snake) and (Snake Farm) just to name two of the most sorry

If your concerns are with insurance companies, contact your state insurance commissioner or department of insurance. The FTC does not have jurisdiction over insurance companies; the states have nearly exclusive jurisdiction over insurance companies under the McCarran-Ferguson Act of 1946.
The only major exception to state jurisdiction is for systemically significant non-bank providers under the Dodd_Frank Act. Some insurance companies have been named as such but the purpose of the designation has little to do with policy holders and claims and more to do with capital requirements and financial- crisis planning. So, contact your state.

Insurance salespeople cold call from lead lists. These lists are generated using mail-outs. Occasionally old lists are reused, which is a violation of the DNC. The FTC has clear jurisdiction over DNC violations, regardless of the industry.

How about finally putting an end to "business opportunity" fraud in the way of MLM companies like Herbalife that are poorly disguised pyramid schemes? Thousands of people are being ripped off daily!

Make sure you put Ocwen Loan services on top of your list

Please look at Ocwen Loan. They have their computer set up so that you can't pay your mortgage if the first of the month falls on a Saturday or Sunday of the month. The carge you a $5.00 fee if you don't pay by the 5th of the months. Please look into their procedures.

Ocwen is a servicer that should be put out of business for what they do to homeowners. They DON'T HELP any of the poor people that got switched to their company. Ocwen does't have the right paper work to take or sell these homes BUT THEY STILL DO IT EVERY DAY some were in the U.S.

It's up to you to be sure the payment arrives on "or before" the due date. If they don't accept payments on Sat/Sun, then when the 1st falls on either day, you need to send the payment to arrive/be posted by the last of the preceding business days. Simple solution and all up to you!

All of these scams, hackings, illegal debt collections, continual illicit phone and internet scams do not surprise me one bit; and all of this will not get any better any time soon; in fact, I see this getting worse. We have all of this hi-tech equipment which has allowed these criminally-minded people to get into our lives; and many of us doing whatever we can to protect ourselves from them -- but there is no where to escape all of this illegal activity going on within our country and in the world. In order to do so, we would have to remove all devices from our homes, even our telephones, and these criminals would still find a way to get us!!

I have been getting calls for a survey so they say but they are calling early as 7:20am to 10:20 pm I have kept it on my phone just for the time and ask to not call even on a sunday they call

IRS impostor. Wants me to sens the money I suposely owe to the IRS inspector at 571=2105561.No name given, If I fail to comply, I will be arrested by police. Date of incident02/23/15, at 08:02 AM.

The IRS will NEVER call demanding money. I mean never! you will recieve letters in the mail. Report it to the IRS and here on this website. I am an accounting major and trust me they will NEVER under any circumstances do that. The only time an IRS agent might call you is to verify an appointment you have with them and that is all. Point this out to the moron that keeps calling. Ask for his info and tell him your recording the call and handing it over to the FBI. That should stop it.

There are lots of scams out there but contacting the FTC doesn't always work. How do you know they've even received your complaint? I complained and never received any reply.

I got a response. They just gave me a link to a bunch of useless information that had no relation to my complaint. Useless!

NCL called us and told us if we would book a cruise through them and pricing went down the would give us the better price. Pricing went down and they admit to it but they said they will only give us 25% of the reduction of $380.

My mother is old and something very agited when the phone ringing,unfortunately somebody very early in the morning and sometime during the day kept on calling without talking.I put that number her number in do not call list,it is still happened.We are very tired and upseted about that.

At least the million $ Jamaica lottery has stopped calling. Thank you.

Every now and then I get a call from the million $ Jamaica lottery. At one time I was receiving calls back to back. This went on until I showed the other side, if you know what I mean.

How did you get them to stop? we have 5 to 7 a day . they start at 4am.He is relentless. Weve tried everything . not answering, hanging up, threatening with police/FBI. Yelling. Even pretending we would send $. He has not missed a day of harassment in 3 months. police wont even take report. Just now found out area code was Jamaica. This is at my clients house( im a senior care giver)Yesterday I said"OK what will it cost for you to stop?" he said $800. then gave me address in Arizona (an apartment) to send $. I'm desperate. Her son wont change # because he worries it the only # she still remembers.

I'm so sorry to hear this, sadly I've yet to hear of anyone who has found help as a victim of fraud and harassment .
Believe it or not, I have been the victim of fraud 3x. In less than a year stolen cell, account taken over)t- mobile refuses to help . Rented a room on CL 8 months in, stolen lease cell extorted for $ extorted my family , called the abuser I was hiding from has all my medical, SS, passwords checks past ID cards med. records &more. He filed a false eviction(won) trapped me in my room for 4 days to prevent my appearing stole everything I had. The PD ( knowing he was convicted of ID credit card theft) would not allow me back in the house( I escaped on day 4 had a legal right to enter) when I called for a standby. I had video of everything as well as his physical attack. Side note ; I did not know past court history was available online in this state.
I strongly urge everyone to check this before renting, befriending dating ETC.
Where I am at now,1town over, the neighbor brazenly jumped the cement fence broke in nd stole my wallet with me inside!He then called the cops claiming assault . I haven't reported it. Why bother? Sadly there are huge theft rings and officials with their hands in the cookie jar.
- I. Found where the person who stole my ID &sold it to &large fraud operation, the 'Landlord' is also connected to. So I buddied up to this scumbag & was able to go into this apt. twice.
This criminal made up lame reasons for ( the 10-12 wigs, green cloth backdrop covering a wall in L.R & prof. cam on a tripod facing it just like DMV , 'Im into Photography". Realtor lockbox , 'Im always losing my keys, thats an extra key box". LOL, no furniture' I just moved in & Im always traveling to NY to meet up with my boss (Boss inNY was true) only a murphy bed & expensive computer equipment.In bedroom , locked when we walked out, always left the place before 2pm never went back until night.
This is also a mexican immigrant community, this man is very tall very very thin, is black , gay & wears outrageous costumes everyday in a town of copy cat " keep up with the Joneses type.
My guess is NY-AZ org. Dealing in fake visas Check. ID & IRS fraud, God knows what else. I would not be surprised if they had overseas connections.
I know of one "hub" they use. It is in Scottsdale, it is an apartment.
The perp is buddy buddy with certain top sergeants . I confiscated some evidence, BTW this was before I knew anything or had my identity stolen. he befriended me. Was this a coincidence? 1/2 mile from the room from He** & just as things were getting scary there.
To FF, Instead of using this info to help People I am being harrased by the so called public servants sworn to serve and protect.
I'm sure there are sectors of this identity theft ring all over the state of AZ I'm very curious to know if this is related. I have names of victims, perps(most likely aliases) and the apartment address.
In the end , the only thing a person really owns is his or her integrity.
Readers, Please , how to handle this? My Id is out of state w/pic not on file stolen B.C every type of identifying card except SS card stolen all acceptable types of photo ID . How do I go about getting an ID card & ID document replacements? I've researched finding no answer.
Q. 2# If you knew who did this to you(&they rub it in your face everytime you walk out your door & laugh at you, literally snicker and mockingly say your name)
Intimidation. What the heck would you do? What could you do without reducing yourself to their level? Without losing your personal moral code and integrity.
Help ! PO'd, deflated Alone & quickly losing sense of self or reason to exist in fear in an inhumane world.

If you have that type of info, you should go to the closest FBI office. Take every shred of "evidence" you have with you.

I contactedthe FTC by letter in the first of February and still haven't heard from them.It was about the JACKSON HUNTER MORRIS the debt settlement company that has $5700.00 of my money.Has the case gone to a court settlement?

You can get information about FTC Cases and Proceedings at

I would like for the FTC investigate the "FREE BOOK" that JON and PETE NAJARIAN are advertising. I believe what these brothers are doing is a fraud. The FTC,by checking them(NAJARIAN'S) out. Thanks,AZul.

Unfortunately, we cannot address complaints if they are submitted through the blog comments. Please report your experience at Complaints help the FTC and other law enforcement agencies bring scam artists to justice.

You don't address those complaints either. Who do you think you're fooling?

The purpose of these comments is to shame you into doing the job you're being paid to do, and failing that, to publicly document that you're not doing the job you're being paid to do.

This is the Government Employee Shuffle - and why I will no longer work professionally with government agencies. It's a never-ending game of buck-passing.

It's always some other agency's responsibility until you're presented with inescapable evidence that in fact it is your responsibility, then the discussion shifts to "we don't have the budget". Bull. It's also your agency's job to ensure it has adequate budget to accomplish its mandate. There is nobody to blame for the FTC's incompetence except the FTC itself.

what I hate is when you get one of these spam calls and you hang up, they do not release you phone so your phone is tied up for another 5 to 10 minutes.

As a former Telemarketer boss, I can explain how they call, (NOT SAYING IT"S RIGHT!) you take your 3 digit prefix (not area code) and make a list starting from 0000 through 0999 on page 1 next page 1000 to 1999 and so on and have your employees call, these companies DO NOT use the do not call list. We were doing it for a certain circus and claiming to help the local DARE program when a Police cheifs wife was called and we were told they didn't have a Dare program, I re-wrote the script to be honest.

Someone is using my daughter's ss# since she was 12 years old, she's 21 now & I reported it to FTC,SSA,the 3 credit reporting agencies & local authorities and no one would do anything about it since we didn't know who it was. We found out the name & address of the person due to a background check for employment. We reported it again & still nothing. She can't even get a new SS# & she is just starting her life as an adult! What good is it to report things like this if the government does NOTHING to help? This is why people take matters into their own hands, when evil people mess with the innocent.

amomof4- that happened to me awhile ago and because they couldn't find the other person the SSA issued me a new number but I had lost any money I had earned into SS

Please, include in your list of scammed Owen Loan Company and HSBC. They have been my nightmare and have spoiled my retirement years forever. They are heartless mortgage companies that destroy your credit while taking every penny you have in fake home loan mortgage modification schemes. Please, stop them, STOP THEM!!!

The highest % of interest that credit card companies can charge needs to be lowered significantly. I thought that years ago what is going on now was illegal. People will Never get out of debt.

The interest rate on credit cards needs to be reduced significantly. I thought that years ago the very high rates were illegal. What has happened and is there any way to change. People will never get out of debt if this continues.

My thanks to the FTC for "advertising" the scams that are besetting consumers. You are contributing to the common welfare. In Navy speak: "BZ" - WELL DONE.

I just had my Farmers Insurance premium raised but not notified that they were going to increase the automatic payment. I didn't know about it and so could not stop it. I was told by a friend that they cannot raise your rates without notifying you first. Is there such a rule?

can you please provide me with a resource on how I can 1) get my money back from a non responsive company for an order I place 4 days ago?
2) report the website for their suspicious activity?

An online company should have return instructions on the site or on your receipt. When you shop online, it’s wise to consider the company’s reputation and return policy before you buy. You can try other ways to contact the company. Visit the company's website. Look for a "Contact Us" link and use the information there. Then, please report your experience at

don't have enough facts to actually give you a resource, but generally contacting BBB and Atty Gen Consumer Services in your state will make a difference. If it involves interstate commerce, then the Feds can help. If you used a credit card and have refused/returned the purchase or never received it, you can contest the charge on your card. They will credit your money back to you and investigate the situation. If they feel you should not be charged, they will reverse it on the company. That's assuming the co is legit.

Call from a person identified as Jamie J. Cormier called to say that I needed to respond to legal charges against me. Phone number 848-482-3807 is number called from.

I had the same call today

rcvd a text from 2027530576 i will type exactly as i rcvd.
ontact#347-960-6502 This is inform you that we are sending down a fax across to your corporate offices about the fraud you did and will take strictctions at 11;30am tomorrow at your employment, so without wasting time call back on the above given number otherwise we will not be responsibleashington D.C. Crime Bureau.

No company contact name given. This is crazy. I dialed the number 2027530576 and a gentleman answered the phone Hello.

These people must be stopped. If they are debt collectors than they are using inappropriate tactics.

If people would take the time to fill out the complaint form at maybe the FTC could expand their database and eventually hone in on the scammers. I wouldn't expect the FTC to respond to every complaint as I imagine they receive hundreds if not thousands a day.

Getting calls from 913-730-5775 Processing summons division fraud assigned to my social security number. I am to call someone in the legal department.I am reading online that this is a scam..

Call your mother's telephone company and explain the problem. They can recommend features such as "Call Blocking" or "Do not disturb "

They call me with a foreign accent and say they are from the "Windows Support Department" (and later claim from Microsoft itself). They say they have detected hackers attacking my computer. I say they are scammers and they get mad and sometimes curse and hang up. I use a Mac and don't have a Windows PC so this is clearly bogus. Caller ID says GADS1. I google this and see it is a known scammer but what is done??? Nothing apparently!

You can report your experience at Your complaints help the FTC and other law enforcement agencies bring scam artists to justice. We cannot address complaints if they are submitted through the blog comments.

I just reported this scam on line. Computer world addressed this scam back in 2010. Says 2 criminals were identified and fined back then. Computer world noted that it was on going. When I received the call, the Indian accent tipped me off. Ask caller his name and location. Called himself John Mathews and located in LA. Ask him his number so I could call him back. He paused and came back on the line with an 800 # that can't be identified with reverse look-up. After reporting this, was directed to a link for phsing. I assume the FTC will just use my complaint for statistic as the stated as much. This scam has been going on for 5 years and still goes on because it works. My advice is to make sure computer is safe by regular scanning and cleaning. Getting a robo type call from any one is a red flag. Ask them who they are calling? They don't have a name yet, just a number.

I just went thru this same type of thing. My 9 yr old grandson was on my laptop when suddenly it froze up with a blue screen saying my network server had been compromised and I should call Microsoft at 888-725-5246 immediately. Of course I was panicking and stupidly believing it was Microsoft, it must be legit, right? Wrong!! They answered Microsoft, wanted to know details, then wanted to take remote control of my computer which I did. Indian accent, couldn't hardly understand a word he said. I don't have anything whatsoever against the nationality, just hard to understand and when you're in a panic, its worse. Anyway, he ends up telling me he will have to send me to a level 3 technician to fix the problem since my network server had been hacked, he said. So he transfer me to some guy who calls himself Steve Wright, same accent though. While I'm on the phone with him, I'm getting calls from several numbers all wanting to help me, calls from 570-216-5508, 570-216-5597, 570-216-5511, 570-216-3117, 570-216-3118, and 855-676-9744 whici I just found out is a company that goes by Reading their refund policy, services, etc on their web site shows me immediately that they don't know English and can't write it either. I am so angry! Wish somebody could put them in jail. I have disputed the charge to my credit card and will let them work it out.

Please report this to the FTC at The information you give will go into a database that law enforcement uses for investigations.
Blog comments don't go in the database.

same happenred here. said Microsoft, calling, someone hacked my browser, Wanted $269 to fix. they go by support-live.

Constantly getting calls from 800-746-2936 Auckland Loan Service. This is a scam. Filed complaints with the FTC, FBI and Local police department. Been registered with the national do not call but still getting calls. As far as I am aware the FTC and FBI have not caught these scamers.

I would like to see a law made that all internet companies plainly say on the front page, in large bold letters, that they will charge your credit card again and again and again for their "free" or "trial" products. This is usually said under 'terms and conditions'. Yet, the product is always advertised somewhere as "FREE". My contention is people often don't read terms and conditions, and if they do, may not understand because the language is not plain. If it's not really FREE it should say so right on the front page. If they are going to keep sending the product (and charging your card for it) they should be, by law, made to say that as plainly as possible on the FRONT PAGE (no hyperlinks, the FRONT PAGE) of their website.

This should, in my humble opinion, be a LAW. Put it on the front page in large bold font and make the language plain.

If you see charges you didn't agree to, contact the company directly to sort out the situation. If that doesn't work, call your credit card company to dispute the charge. Ask the credit card company to reverse the charge because you didn't actively order the additional merchandise.
If you've been wrongly charged for a free trial offer, report it to the FTC. You also can contact your local consumer protection agency, and file a complaint with the Better Business Bureau. The FTC's "Free" Trial Offers? has tips for avoiding the costs that might be hiding in free trial offers.

I am getting calls to reduce my electric service bills. I get 2 of these call per day. I have placed my number on the "do not call" registry with the FTC and with My state and with the company that keeps calling. The calls keep coming in. Usually it disconnects before you can talk with someone. Today I got to speak with one of their operators and asked him "What is the purpose of these calls? I get 2 a day and have requested you not to call me 4 times" His answer was "I will personally put you on all our companies that are making these calls There are 30 companies making these calls for our call center and you shouldn't get any more now" How do they get away with it. If I tried that I would be put in jail. There has to be a way to stop telemarketers.

how abot doing something to put Great Expectations Management Inc out of business. They've been operating since 1995 even despite all the state and FTC lawsuits since that time. People are still getting scammed. Please do something to stop this.

I've been fighting with the credit bureaus for EIGHT years to remove erroneous and derogatory information from my credit files. All I get from my disputes is that "the debt has been investigated and is valid". NO, it's NOT valid. I've filed a police report, placed fraud alerts, made a personal statement on each file and still they refuse to remove anything I dispute, nor do they provide any supporting documentation to substantiate their decision of the debts being valid. In some instances, their decision has been almost instantaneous, giving away that they do not even actually investigate disputes and just make an arbitrary decision without any supporting information. I have filed numerous complaints against the credit bureaus with the FTC, to no avail.

Now, on to the FTC ... They say they take complaints seriously, but I have filed numerous complaints for identity theft against certain creditors/debts and received no response. I've now filed complaints against the credit bureaus but I do not hold out any hope for anything to happen at all. Their "enforcement" is a joke. I think they receive too many complaints to take anything seriously or do anything about any of them. Which is why, in turn, creditors and credit bureaus can continue their bad business practices; they know it doesn't matter and that the FTC will do nothing.

It's a never-ending circle-jerk of bad business all the way around. I'm fed up, infuriated, frustrated and at the point of an absolute breakdown over all this.

I have a dead beat son who along with his wife run up bill and bogus credit. Now the credit companies are harassing us for his debt. I don't know how they (son and wife) can still get credit. We are old and retired and don't have contact with the sone and wife's not fair.

I just received another email from this ACE company about another loan with total of $1198.63 from another different email address. This is number 4 since I was told that I overpaid. This is getting on my nerves and I'm starting to understand how people snap and go crazy. This company is getting away with threats, harassment , and terrorizing people. Every time I get my SS check or pension check they start all over about freezing my bank account, having me arrested for fraud or holding my checks. They have called my part time job, my husband and friends telling them that I am being charged with fraud. They do criminal background check on me, have screwed up my debit card and ruined my credit. I have asked for help from you, the cfpb and the Ripoff Report, I have tried whatever I think will help but apparently I'm only one person and my claims are small. If you cannot help at least point me in the right direction, PLEASE!.

This FTC article has information about your rights when it comes to debt collectors.
There are limits on what debt collectors can do when they contact you. They can't harass you, or curse at you or threaten to hurt you. Report any problems you have with a debt collector to your state Attorney General’s office, the Federal Trade Commission, and the Consumer Financial Protection Bureau. Many states have their own debt collection laws that are different from the federal law. Your Attorney General’s office can help you determine your rights under your state’s law.

"Florida, Georgia and Nevada are the top three states for fraud per capita and other complaints, while Florida, Washington and Oregon are the top three for identity theft complaints."
Thank you FTC,;-)

I received a phone call a few days ago from a David Nowarda claiming to be from Salt Lake County. He wanted to set up a time with me to serve me with papers. He said I could request a "stop order" if I called 844-850-3114, he even gave me a case number. He said if I didn't call then he would show up at my home or my work place, he never showed up, but it's still very upsetting to get these phone calls.

These annoying calls get worse year after year. I fear the DNC Reggistery is nothing more than a government run addition not much better than the other government agencies with no oversite.

I found that since i unlisted my phone number, i get less idiot calls; i do not know why this is. I also have caller ID show up on my TV so i usually can see who is calling.

One thing I have learned after having been scammed by the "Big "Guys" big time, I can now spot the scam and the scammer straight away. I just hang up or tell them do not call me again and hang up. It usually works. They now know I am onto them and do not want any more trouble.

I am on the robocallers' list! There are about ten new robocall numbers now, and at least one calls daily. When I get a new one, I add it to my contacts list and assign an obnoxious ring tone to it. This lets me know to ignore it. Short of changing my phone # (don't want to), I don't know any other way to cope, as I am sure they are spoofing the phone numbers they use. Criminals can care less whether numbers are on the DNC list. My number has been on the DNC list for several years, BTW.

I understand there was a settlement against Rachel from Cardholder Services. I received calls from this company for up to two years, filed complaints with the FTC and never heard a word. I just received two more calls today from Card Member Services asking if I would like to lower my interest rates. Will this ever end?

I got tired of reading all the complaints. So, this may already be submitted. I get crfedit card calls, computer infected calls and all the other usual calls. YES, I am tired of it. The only solution I can think of is to get our corrupt Washington government to pass a law that has teeth in it to stop all this; and a law that they will enforce. Can we band together to force out elected officials to do somthing? Our toothless government needs to become honest and work for us, not themselves!

I have been scammed by local contractors who insist on collecting before job is finished & then disappear. When I called one on his decision that I must pay more than agreed on, he referred me to contract he'd made me sign & then showed it to me. I grabbed it, tore it up & was physically assaulted. New contractor pulled him off me. I am a 60 year old female who is now being called all day long for local & out-of-state scams. Apparently they all share your information to other scammers! Its a devil-inspired plot.

with the useless comments of read your rights under this or that regulation, it means nothing if each complaint has to be addressed separately why have a dept like fcc if they have no desire to act on bogus, illegal or just plain rip offs as mass criminal acts can anyone one tell me what this dept is for?

Want I want to know if you go to FAQ they say they have sued these scammers for over a billion dollars. Okay so where did that money go? We are the ones getting harassed everyday but don't we deserve any. Just wondering

If there is an FTC case against a company you did business with and there is a refund process in place, it would be posted online here. In some cases, the FTC is able to get people all their money back. In other cases, we are not. If that happens, the FTC gives as much money as possible to each buyer. The exact amount will depend on how much the defendants are able to pay, how much the court orders for refunds, and how many people bought the product.

you still didn't answer the major question here... where does the money go? the fines that are not refunds. please don't try to beat around the bush. Give us a straight answer.

Your question is very general. You don't ask about what happened in a specific case or type of case. Cases are resolved in different ways.  If you have a question about the details of a specific case, go to Enter the case name into the search bar on the FTC home page. You will find documents on the case page that explain how the case was resolved (if it has been). You can search in those documents for specifics of how any judgment or penalty was allocated.

Citizens who commit these crimes need to go to jail as a wake up call punishment and non citizens who commit these crimes need to get deported asap.

I get their are scammers and some bad companies out their but, after reading these complaints and then seeing what the FTC has listed as the top scams including catalogs, I am wondering what happened to Consumer Awareness and Consumer Responsibility? As a Consumer myself I am actually embarrassed at the fact that American Businesses are being categorized in such fashion and yet their is no accountability to those who actually make the consent and purchase. I have bought online, or in catalogs etc, and I made the choice, I hit purchase, I put in my card information so am i not responsible as an adult to make those decisions? I wont even post my complaint about this Arizona Company who called me to sell me something after seeing this, wow talk about selective prosecution. Im a patriot and proud American and our economy is bad enough and now I see even more tyranny here. Also I did some research for those of you asking about where the money goes thats taken back or fines. Well it gets eaten up by trustees and the system and funds more suits. This is all very interesting. As an avid blogger and writer, I think I just found my next round of topics.

Statistics and data in FTC's 2014 Highlights show that 743,111 consumers received more than $65.2 million in redress. For information about refunds in a specific case, go to the FTC's refunds page.

Thank you for the reply Bridget, I looked at many of the cases and it seems the suits are high, however many are settled for a lower amount which lowers the redress and based on stipulation if they commit an offense again, they are charged the full amount based on the ability to pay, not including that they might be hiding funds and if you find out, then the settlement is pulled and full redress is expected. The refund page helps quite a bit in understanding this. However my main question is what happen to consumer responsibility and awareness? I know their are some bad companies, however lots of good out their get categorized in a lump, leaving the good to fight for honest business, while the end user or consumer is left with no accountability. For instance, I have a water company in my area that is privately owned and my bills are never consistent no matter what i do, or even use less they seem to go up. There answer is pay up or shut off. And they respond they are not regulated therefore they decide the rates and how to conduct business. Now this is where I see regulation is needed badly in the right areas. Our economy depends on commerce and new business and even new entrepreneurs, I was laid off a couple years ago at age 53 and I have been working on a start up myself and have now 2 employees which means I employ 2 Americans and creating commerce. And businesses should be both yes regulated in the right areas and also pushed to create jobs and commerce. Yet even in my business of gift baskets i have customers who dispute the sales if the ribbon is not perfect from the shipping, I lost the product, the money and fees i was charged and the customer got away with it. Thats were I see a problem I guess is in consumer responsibility, we cant control what UPS does, or do we know if the buyer just wanted to dispute what they bought for fun or to get out of paying it. The more I dig into it, it seems its become a habit for people to do this to companies. Thank you

As of 5/5/2015 @ 8pm they are still calling people. I got the call saying they were from Windows support and they detected a virus. I told them I was on the national do not call list. He continued to say they wanted to help get rid of the virus. I told him not to call back, and before I could finish he hung up. The info that came up on my caller ID was: GADS1 404-891-5588

We keep getting calls from QVD 845-228-8345, sometimes as many as 8 a day! They do not leave a message. Answered once but no one on the other end. They call early in the morning and all day long. It's ridiculous and something should be done about it!! All these bogus telemarketing calls should be handled better by the FCC.

Thank you for sharing your experiences. These are useful details for a complaint.  Please go to to report this. We can't address complaints you write about in blog comments.
If you are getting repeated calls from the same number, you may want to ask your phone provider if it charges for a service that blocks a particular phone number.

We are receiving phone clls on our land line. The caller ID shows my husband's name and our land line phone #. I answered once to see if I could verify the caller. A man with an accent went into a sales pitch, and was VERY rude when I asked him how he was able to call with our name and phone #. When I told him I would report this, his response was "yeah baby". Still receiving these calls. Anyone know how to track these people? Thanks

You can file a consumer complaint with the FTC at even if you aren't sure what number the call came from.
Current technology makes it easy for scammers to fake or “spoof” caller ID information. The FTC analyzes complaint data to identify illegal callers based on calling patterns. The agency also is pursuing a variety of technology-based solutions to combat illegal calls and practices.

Nice try to claim that Robocallers can spoof numbers, but there are ways to track the callers. I'm an expert in this sort of thing. If I can track down the robocallers as a civilian, the FTC has no excuse for not being able to. You CAN, but you WON'T.

I was scammed out of $3500 by a Nigerian Scam. I was looking to buy a Honda Goldwing trike. I found one on a website that was for sale and like a fool took the scam hook line and sinker. I attempted getting back on the website and it was gone.

Thank you for sharing your experiences. Please go to to report this and provide as many details as you can. We can't address complaints you write about in blog comments.

this is to the person presenting himself as a former FTC lawyer. I don't understand your statement: the ftc doesn't have jurisdiction over insurance???? Federal Trade Commisson, doesn't imply insurance, telecom or any specific industry. its my understanding that you help identify the wrong doing to the public and you get the authorities to enforce fines, fees and possibly involve criminal authorities to corrective legal action??!!! correct?

the at&t case being a good example. see notes below.

Basically we get robbed, legally robbed, these corporations lie to us, steal from us and there is NO one to hold them accountable, they know they can get away with it, they know that if they make 100,000,000.00, that's 100 million, all they have to do is pay fees and fines of 30 million and cash out the balance of millions, even billions. it is crazy that in this day and age we get robbed and they continue doing it. in fact, when at&t's FTC fees and fines got announced, their stock went up..!!! only with corruption do these kinds of things happen. now, metro pcs, tmobile, Verizon, and every telecommunication company is throlling the phone service because they know that they will make 100's of millions and pay a very small portion of that on fees and fines. PLEASE HELP STOP THESE PRACTICES...

Hopefully you will do something about Fiverr which has so many complaints that they seem to be acting without any fear of FTC. Fiverrs needs a class action lawsuit and FTC should get after them.

I agree with all that's been said I mean everything that everyone has said all has happened to me I mean absolutely everything and I have filed more than 10 complaints but never hear from anyone.... I mean can the cell phone companies get away with all this.... I guess so bc they are still doing it.... especially on a fixed income.... what can I do just keep filing complaints

I'm glad they are trying to address the complaints and make done changes.

Why doesn't the FTC do something about the Windows 10 intrusive ads that are plaguing my computer as well as everybody else in pop ups, in task bars, as well as on start-up... I never gave permission! I will buy Apple from now on...

I'm w/ Briget Small on this. Reading all of these comments makes me realize how clueless ppl are about technology. The FTC is doing everything they can to find the robocallers, but THEY ARE LIMITED BY TECHNOLOGY!!!! When you have ppl in countries all over the world w/ the ability to fake the # and origin of the call, using VOIP & spoofed VOIPs, routing the call thru various spoofed IP addresses, how do you think it can be tracked??? The FTC has no juristiction over the VOIP companies in other countries. If they actually do get lucky and locate the last VOIP #s used and the robocallers haven't changed anything yet, they can trace back to the original location. BUT IT TAKES TIME. And the robocallers usually switch everything after a short time, making the original info useless. And since most of these scams are run from places OUTSIDE of the US, it's almost impossible to get them. When they're located in the US, the FTC can eventually catch them, but again it TAKES TIME. Especially when the ppl use a physical location & VOIP/IP address for only a few weeks, then cancel everything, move & start fresh w/ all new everything. Be realistic!!! These a-holes will always be around, whether its robocalls or internet scams, as long as there are ppl who will fall for it and give them $$. The ONLY thing that the government could improve on is public education. But even then, they can't force ppl to go to classes to learn how to spot scams or buy TVs so they see public announcements. Even sending info in the mail isn't fool proof because some ppl might think its junk mail & throw it out w/out looking at it. The ones who fall for these things are usually the older gen who aren't tech savy. So not only is it the gov's job to educate ppl, it's our responsibility too. It's not the gov's fault that the tech world is making things easy for criminals & hard for the law to track them. They're doing the best they can to get these guys w/in the scope of the tech that they have. And they can't do it if ppl don't file claims in the right way!!! It's all about the data. The more data they get quickly, the faster they can put it together & track the criminals before they tear down shop & move somewhere else. Give these guys a break, they're doing the best they can, and doing a darn good job of it too considering what they have to do to catch these criminals. File your complaints through the right channels as soon as it happens & LET THE FTC DO ITS JOB!!!!

Herbalife is the #1 scam, why don't you shut them down?

I'm releasing 100 gangsters from prison for each day the gov refuses to stop white collar crime. They will go after white collars.

Thomas Buckley, "Green lite", got busted for embezzling millions from people. And the judge did not order him to pay back.

PLEASE ENFORCE the DO NOT CALL registry. Thanks!

It seems obvious that the DNC list is only enforced when the FTC gets enough complaints about a single entity (with all the data, thank you). I have filed complaints (to no avail, as far as I know), but, if there were only 2.5 million in 2014--when there could easily be 250 million, if people thought it would do any good--the people don't have faith in the law or the process.

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