“Free credit scores” from One Technologies came at a price

“Free credit scores” sounds good, right? But what if you signed up for “free credit scores,” then found out you were enrolled in a credit monitoring program that costs $29.95 per month? Not so good. That’s what the FTC says happened with a company called One Technologies, Inc.

One Technologies has agreed to settle the FTC’s charges that it misled consumers by advertising “free credit scores” but failing to tell people that they would be enrolled in a credit monitoring program with a monthly fee. 

Here’s what happened: One Technologies offered people “free” online access to their credit scores through at least fifty websites, including freescore360.com, freescoreonline.com, and scoresense.com. But according to the FTC, the company didn’t clearly inform people that once they got their score, they would have to pay $29.95 per month for a credit monitoring program. You could only get out of that monthly fee by calling to cancel. Some people had to call multiple times. Others were denied refunds. 

One Technologies will pay $22 million to compensate affected people and must get people’s consent before billing them. And it must provide people with an easy way to cancel.


If you’re considering using a free credit report or credit score service, here are a few things to consider:

  • To get a copy of your free credit report, visit www.annualcreditreport.com. Other websites that claim to offer free credit reports, free credit scores, or free credit monitoring are not part of the free annual credit report program under federal law.    
  • If you’re looking for a way to improve your credit report, remember that many things that companies do for you for a fee, you can do yourself for free.
  • If you think you’ve been a victim of deceptive marketing, let us know
Blog Topics: 
Money & Credit


I find the information quite refreshing to know that the FTC is aware of the misleading offers by so-called "free credit report" services. I have found over the many years, that the word "free" no longer means what it used to. That is shameful and deceitful. So much for internet technology. "Buyer Beware."

I tried "free" w/ 'creditscore.com' and got the monthly charged; after trying to make contact with them and found it impossible. Finally got my BANK to agree with me that I had NOT authorized the creditscore.com to debit the account; the Bank reversed the charge for me. Just lucky, I guess !

what about a.o.l. and what they've been doing for more than a decade. never can get cancelled or un-subscribed from them. they just bill and bill and computers were always down when I tried! fortunate for me there was wrong zip code so they couldn't keep on charging after the free trial ended (2002).

I work for a company that takes calls for one technologies and every caller wants to cancel because that's the type of calls that they generate with their deceptive website. There is nowhere on the website to cancel, so you have to call to get that taken care of. A customer also has to call back twice and ask for a refund before they'll give a refund. I don't like going to work every day because I deal with people that have been scammed all day everyday, but with the economy being so bad it's the only job I can find. It would be great to find a job with a company that has the same morals that I do, and this isn't it. It makes me sick to my stomach what I have to do every day.

I hear of a lot of people using CreditKarma. Supposedly you can monitor and see your credit scores without having to provide a debit or credit card. Would this site be safe to use?

Generally, the FTC advises checking your credit at www.annualcreditreport.com.  For more advice, check out the FTC's guidance on choosing identity protection services.

Any advice on getting my credit score (not report) for free?

My question, too. Or I'm willing to pay a one-time fee. But I don't want to subscribe to a monthly service.

The Fair Credit Reporting Act (FCRA) gives you the right to get your credit score from the national credit reporting companies. They are allowed to charge a reasonable fee for the score. When you buy your score, you often get information on how you can improve it.

would like free credit report

Get your free credit report at www.annualcreditreport.com.

There are three nationwide credit reporting companies. By federal law, you are entitled to one free copy of your credit report every 12 months from each of the three companies. Watch this FTC video to learn more.

My boyfriend and I both have been victims of score sense scam - being charged repeatedly for what was suppose to be free. We both were denied refunds when we finally got thru to there customer svc dept. Both of us has been charged at least 3 times ea. Any idea how much of the $22 mill consumers (who didn't initiate the suit) might be entitled to get refunded back since a settlement was reached with Attorney Generals from both Ohio and Chicago?

The deadline to apply for a refund is December 28, 2015.

Go to this FTC page to apply for a refund.

I applied, was told my application was processing, so I'm wondering when to expect a the compensation. Thanks

any update on the refunds I was charged for 5 months before they actually cancelled the account and it threw my card into over balance charges.

The deadline to file a claim was January 6, 2016. The FTC will post updates about the refunds when it's available.

I submitted my claim online 10/02/2015 any idea as to how long it will be before we hear the results

The FTC will post updated information when it's available.

I had this exact "scam" experience with Scoresense.com: misleading when signed up for "free credit report and credit monitoring", monthly charge, difficulty terminating the monthly "credit monitoring" fee, etc. Is it too late to be included in the settlement? Does the settlement include reimbursement for fees already paid if I terminate now? Best way to terminate now? What are my rights now with regard to Scoresense? Thank you.

The deadline for filing a claim related to the FTC action was January 6, 2016. You can file a complaint about your experience with the FTC at ftc.gov/complaint.

I was charged the 29.95 fee when I first tried to use Freescore360 and the website said my card didn't work but they took the fee anyway. How do I get a refund?

This FTC article explains how to dispute a charge on your credit card if you didn't agree to the charge.

What's the update on when they will be sending out refunds on claims?

The deadline for filing a refund claim was January 1, 2016. You can contact the company that is managing refunds (Analytics Consulting, LLC) at 1-844-828-4441.

all of this personal information that the so-called "credit bureaus" accumulate isn't just some random assemblage of data. it's gathered with the express purpose of calculating a "credit score" for which third parties are willing to pay (and by the way, what makes you think that what's "reasonable" to them--and you, apparently--is reasonable to any of us?). yet, we're not allowed access to this score that defines each of us and which greatly affects our lives...without us, also, lining the pockets of those who collect all of our information.

we're supposed to feel so protected and thankful to the government for this situation, which has gone on for decades now. oh thank you, thank you, thank you. now if you'll excuse me, i have to scrape together some extra money to send in to these vampires to see the "credit score" with which they've tagged me, so i can find out if it's worth my time to even TRY to find a place to live (because, you see, i have to pay $35 or more for each dwelling for which i apply). i'm just SO grateful.

Thank you FTC, I got my refund check.

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