“Free” products weren’t really free

The story: a company says its product will help you lose weight without diet changes or exercise, and you can try it free — 100% satisfaction guaranteed.

The reality: the company can’t support — or deliver on — those weight loss claims. If you give your credit or debit account number, you get charged $60 to $210 every month — and it’s almost impossible to get a refund. On top of that, you get enrolled in offers you didn’t ask for — with more monthly charges.

Add it all up, and you’ll understand the FTC’s case against Health Formulas, LLC and its network of companies. The companies advertised products from skin creams and “green coffee bean” weight loss supplements to virility and muscle-building products. Ads ran in print, online, on radio and TV.

 

According to the FTC, the companies used “buy-one-get-one-free” promotions or offered a free month’s supply for a small shipping and handling fee to persuade people to hand over their account information. Once they did, the FTC says, the company started charging them every month — not just for the original product, but for other products they hadn’t agreed to buy. Despite a “100% satisfaction guarantee,” people found the quest for a refund an exercise in frustration.

The FTC has information about “free trial” programs — and the hidden charges that might come with them. Before you try a new weight loss product, read Weighing the Claims in Diet Ads.

Tagged with: free trial, scam, weight loss
Blog Topics: 
Health & Fitness

Comments

This has happened to me.I watch my statement every month If they don't correct it and take off I tell them I will report it to FTC or Consumers-Attorney General of FAIRFAX,Va.Sometimes it works some time it doesn't.I ave lost of moneythis way.Dr. Oz was the worst.and noneof them worked.

Dr. Oz tells you when you watch his show that is the ad says it comes from it, it is not true. To see what companies and products he does recommend, go to his website.

my son is 14 he received an 100 elgible reward I have no information except 1866 4315 459 claim number 2466 19 33 this information came on a postcard

just recieved this same scam in the mail

there are the same scam on e-cig,value 99.95 you just pay 4.95 shipping ,then they charged me 99.95 then i was charged 99.95 for green coffee,what i never heard of.it ended up costing me 4.95 plus 49.98 ,the bank said in fine print it was free to try ,then return in 15 days or pay 99.95,how can you try it with out opening it,the banks are helping scammers but don't check them out good.???

I got hit by just that. It's not just weight loss formulas it's also wipe new products for headlights. and car cleaning products. Thankfully I got a refund on the weight loss one.

How did u get ahold of them?

I was refunded $357(estimate) I called my credit card company(capital one) and told them I didn't authorize any monthly payments and the advertisement said free trail only pay for shipping which was like 4.95 and I explained to her that it said nothing about if I don't cancel I'll have to pay 89.95 a month and I was crazy to order both products they were advertising so they got me for 89.95 and 88.95 for two months which totaled 357. Anyway my credit card lady called the company on three way and stayed on the phone and said just holler when I want her to jump in. First the metabochoice company told me the will issue me a 50% refund but I have to pay a restocking fee .. at first I was like okay just give me some of my money back then I went in and told them how they wrong for stealing from people money I told her if I would have known they were gonna charge 89.95 after the free trail I would have never signed up because I probably would have forgot to cancel and 89.95 is and outrageous monthly fee then I told her I'm reporting them to the BBB. She put me on hold and came back 2 minutes later like okay man we are going to issue you a full refund and we not not charging you a restocking fee and the products that are on the way that I can keep them and she said I'm going to cancel your membership. I gladly thanked her and said have a nice day...and yes my credit card lady made sure to get a conformation number from them and repeated her so you are refunded her for all 4 products in full and canceling the membership and that just made my day. I don't like people who has to deceive you to get money jot right, I hope everyone get their money back

I just did the same thing but I cancelled my card because my credit union was issueing me a new card so i wonder will i still be charged if my debit card is no longer active

What number did you call ???

Did you find an answer on how to get ahold of them? I'm trying to figure out how to contact them other than some lame support email address

The number is on your credit card statement. Doesn't look like a phone # until you realize it is all run together with an area code. I'm fighting like hell but will probably have to cancel my credit card to stop the charges. Pisses me off!!!

The number to reach them is also on the bottom of the bottle in very small print. Trust me it takes forever to get through and when you finally do they will tell you your 14 day trial started the day you placed your order and by the time you receive the supposed 14 day free trial offer the 14 days is over and they have billed your credit card or if you use a virtual visa they will have taken the money from your account. Biggest bunch of scam artists around. When I finally got through they directed me to their web site where in very small print it states that you agree to be charged for the product 14 days after the order date not the received date. I got charged 260.00 for two little bottles on Friday August 19th 2016 and received the product today Tuesday Aug 23rd 2016. I explained this to the so called CUSTOMER SERVICE REP on the phone but they don't care. Only offered be a 50% refund and tried to talk me into keeping the auto ship portion. I am going to contact my bank and have these bogus charges reversed. I will never ever again order anything on line and certainly will never trust a free trial again.

These details would be useful in a complaint. Please report your experience to the FTC at FTC.gov/complaint. The information you give will go into a database that law enforcement uses for investigations.

Who did u talk to for a refund? These people are full of crap

I have seen these ads for everything from diet products to well, almost anything you want to buy. I've even filled out the information requested to the point of Credit Card info and that's where I stop. At this point I always kick myself and repeat my mother's words in my head "if it sounds too good to be true, then it probably is" and yet the next time I'm filling it all out again hoping against hope that there truly is SOMETHING out there that is really free. You deal with this type of thing a lot, please tell me, there's nothing free out there, right?

I was burned years ago by one of these offers. I am glad that you all are looking into this; especially because these company's are stealing from the consumers.

This scam runs rampant in news pspers, magazines and definitely TV. Why arent there laws to stop this and punishments dolled out? If there are laws they should be published more often to keep innocent, including the elderly, from this deception.

I saw an ad about weight loss tablets that said," pay only shipping and handling fee for free weight loss tablets. They were advertised by people from TV so I thought I'd try them. Well a month later I got more with money taken out of my account. It was with Global Resources Products

I got hit by the same thing. I was in the hospital when they took the money out so needless to say this company called Natural Green Cleanse scam me also. I never saw where they could take money out of my account but my bank said it did. I'm so darn upset that this stuff is allowed to go on even when the bank is made aware that this is a scam. I'm done with ordering online now.

Right on target. I got stung with a similar add for natural sleeping pills. Took 3 months and Citi Cards to extricate me from the clever trap set by the seller. They use lawyers to take advantage of any loop whole or questionable areas of law to set you up. Glad to see our federal Govenment is involved. People need protection.

very helpful and on time, as usual. Congrats and THANK YOU
jose

this is stupid

What is stupid?, the article or the blog. You need to re-evaluate and heed advice that is very sensible!

Wait till you get burned by one of these scams then we'll see if you still think they're stupid.

Call your credit card company. Tell them about the fraudulent charges . They will investigate and not hold you liable . Then tell them to change your account number. You can't be billed anymore.

Beware of credit karma.com. All they want is your credit card number or debit card number. I still havn't received my "FREE" credit report. I've complained several times to no avail. Thank You.

You don't enter a debit or credit card number on Credit Karma and the credit report is instant, nothing is sent to you. Sorry, it seems you didn't use the real Credit Karma.

i never had to give credit karma my credit card number. are you not able to print your credit report from online. any problems with being billed illegally contact the bbb in that state, the attorney general consumer fraud and your bank. most of the time the banks and credit card companies will return your money. my advice for people is to realize you get nothing for free, and most of these companies bill you later, so don't order the products no matter how great they sound.

You can't blame Dr Oz, he tells you right on his show that people are using his name when it is not him. If you want to know what he recommends, you need to go to his website.

I have read the above statements about the free coffeebean,face cream etc. It's called double -pilling by some actors in Hollywood. I always read the terms before I try something free. They say 30 day trial and it ends 14 days and starts the day of order and if you don't cancel before the 14 days and get the unused product back within so many days they charge your credit card. Now I can imagine all the women who don't read the terms, and bingo can't get their money back. Also, my complaint added to the above one is Dr. OZ said he was going to take his name back, because it was loosely being used to push product. Well he himself is pushing the PROUDUCTS, I just wonder how he sleeps at night an what kick back he gets. Even T.V. reporters interviews Hollywood gals and they stand behind the products. STOP the SCAMS this is an urgent matter, for all who fall for it. TOWORDS COMSUMERS!!! or at least tell them to READ THE TERMS AND CONDITIONS PRIOR to ORDER. Dr.OZ is on T.V. and in print everywhere. Thank you so kindly of reading a double complaint from someone who wants justice for the Consumers. And thier money from being taken away until they fight to the ends of true justice. Of course thier is always something fishy behind FRE FREE!!!

I just went through the same experience with a "free trial". However, I did read the terms and conditions. But, I found a new twist. I tried to contact customer service to cancel on the 12th day. It rings and rings. I put it on speaker and it says you can leave your number & someone would call you back. I kept holding until it no longer gave me the option and said to leave your number. Big surprise, no one called back. This scenario happened four more times, I never got a call back and gave up. Of course, I got charged. I got a different phone # from my bank (one associated w/the charge) and surprisingly I got a live person. I told him how many times I tried to cancel and had phone records to back it up. We haggled and he was "authorized" to give me 30% credit. Haggling went on--it went to 50% and then 75%. When I said I planned to contact FTC, he gave me 100%. Do not order from Metabo Green Coffee Cleanse! You won't be able to cancel!

Well you were able to cancel weren't you? you got your money back right?

Sounds to me that cancelling was nearly impossible this time. How many others were never able to cancel? The laws need to be changed to favor the consumer and stop these automatic re-ups.

you must work for the bunch or somethin g because you are the very first comment I have seen and have nearly read them all that has taken up for them so you are in the scam someway for sure their mel?

I have recently had the free trial offer, which said nothing about the auto billing but after 10 days you have to cancel-nothing given about that. The product is AuraVie - skin care products- said I would only be charged for free shipping and handling, then charged $97.88.
Has anyone had success getting their Credit Card company to reverse the charge or allowing you to dispute the transaction? If you have please add a comment.

The FTC has tips to help you reverse fraudulent credit card charges.

pat the best thing you can do is what I just did and cancel your credit card and have them issue you a new one? should have it in 7 day's is what I was told so they will be no more charges on my card and I want do this crap again you can take that to the bank also they only got less than 10.00 dollars off me but I didn't take a chance for them to bill me again I have cancelled before they could is the only reason i can tell you that

Actually the best thing to do is call them and tell then you are gonna call the attorney general then there probably gonna offer you 30 than 50 just decline then and say you want 100 percent of your money out your going to call attorney general trust me I use to work for a call center like this and remember don't take it out in the agents there just don't there job and earning a living

My complaint is much the same, 'VYDOX' is free for only a
small (less than $5) fee. They have your credit card number and started billing me for $90.00/month. Tried to
call the company, no phone number. Went to my bank to tell them I did not approve of it and don't allow it any
more. (That company got $180.00). The bank looked up the
phone number for the company. I called them, They said if I had returned the unused product within 14 days that they
would have refunded my money. How are you going to try it
for free and they bill you $90 a month? I am turning in a
complaint with the FTC TODAY.... BUYER BEWARE OF 'FREE'
pills, etc. PS. THEY DID NOT EVEN WORK...

I just had the same thing happen to me with the Green Theory Garcinia Cambogia. The add said "free 30 day trial" so of course i assumed that i would be able to use the product for the full 30 days and after that if it worked perfect maybe ill order another month worth, and if i didnt now i know what doesn't work. Well i woke up and check my bank account and i was charged for 71.95! I called my bank and had them cancel my card because i thought i was hacked by someone in california! I went to the bank and they told me to call the number listed to see what is going on. So i did. They informed me that if i did not want to get charged for the mo th or be continually charged every month following i should have sent the pills in after 14 days. I of course cancelled the billing because the product did not work for me. I then called them back telling them that their add said a free 30 day trail and i should not be getting charged, their customer service rep then proceeded to tell me i was wrong and they dont give their stuff out for free. After about 5 minutes of going back and forth she hung up on me! NEVER USE GREEN THEORY GARCINIA CAMBOGIA. Dr.Oz even approved this one and is getting heat for everyone getting scammed by them! Remember nothing is ever free!!

I just recently called the Garcinia Cambrogia outfit and 4 different people hung up on me (one had said I was black listed) since I had called my financial institution when I saw one charge for almost $80 on my bill, then another bottle was shipped out without my knowing it, and sure enough they charged another $80 on my credit card. It is cancelled now, but being hung up 4 times and their not willing to take the 2nd bottle back, I'm out over $160 + the 4.95 shipping...which they say was printed on my receipt, not so, I would never had agreed to a bottle of 60 pills for 80.00...no way, and if the fine print said that, they made the fine print so small no human being could ever read it. I'm retired, no extra income and did not take but 12 pills of the original bottle sent me, had surgery so had to stop all vitamins etc. beforehand. Thus, nothing worked for me. I'm out the money, they're off the hook because they told my credit card company that I agreed to this nonsense...NOT. Any suggestions, as they refused to talk to me on the phone -what are my options?

Here's information from the FTC’s "Free" Trial Offers:  If you see charges you didn't agree to, contact the company directly to sort out the situation. If that doesn't work, call your credit card company to dispute the charge. Ask the credit card company to reverse the charge because you didn't actively order the additional merchandise. If you've been wrongly charged for a free trial offer, report it to the FTC. You also can contact your local consumer protection agency, and file a complaint with the Better Business Bureau.

I purchased Perfect Age anti-wrinkle cream and Beauty Labs instant wrinkle reducer. I was told that both products had to be used in order to achieve the best result. The terms indicated that there would only be a nominal shipping charge. If, at the end of the 14 day trial period I changed my mind about the product, I should call within this period. If not, I would be charged the full price of $87.63 for Beauty Labs and $87.63 for Perfect Age. I cancelled within the 14 days, and Perfect Age said they would remove my name and I would not receive or be charged an additional amount. Beauty Lab, whose terms and condition were the same as for Perfect Age, said I would have to return the remainder of the product and will be charged $87.63. When I complained, I was told I would be given a $40 discount if I return the product. I returned the product and, of course, they charged me the balance. Don't get suckered into this as I did. The products don't work. It's deceptive because, as the creams dry, they tend to tighten the skin. It looks o.k. for a few minutes, then the wrinkles and sag return. Of course, after you wash your face, it's back to the ole wrinkles.

Jan 3rd So I ordered my "free Bottles" from Green Theory of the garcinia and a cleanse, liked the cleanse so ordered a bottle then looking at my bank I notice I was charged $170ish when I called they said it stated that it was only a 14 day trial! then you would be charged. So went back to the site and did see way below where it said to order you "Free" bottles that is was a 14 day trial and then you would be charged, I did notice that no where did it say the amount. I called them back and said that ok my bad for not reading the whole page but that they knew nobody did read that. I was told that it wasn't their responsibility but mine. and was informed that it also stated that in a small paragraph at the ck out. Funny how they put the "free" in large bold print but that it is going to cost in small print! Beware!!!! Go to Walmart and get the same thing with better results for $13 a bottle. I was told that it only worked better because it wasn't 100% natural. but the bottle I bought there states no fillers and works better. ok done with my rant:)

How do you contact these people to get these charges taken off??? I checked my CC and it was charge $89.00 instead of the $3.95?? What a scam.

Here's information from the FTC’s "Free" Trial Offers:  If you see charges you didn't agree to, contact the company directly to sort out the situation. If that doesn't work, call your credit card company to dispute the charge. Ask the credit card company to reverse the charge because you didn't actively order the additional merchandise. If you've been wrongly charged for a free trial offer, report it to the FTC. You also can contact your local consumer protection agency, and file a complaint with the Better Business Bureau.

I just got ripped off by GREEN GARCINIA PRO and NOX FACTOR with this FREE trial bull.

I couldn't return the product with in the 14 days as it took 10-12 days to get to me so I was charged $120 by each company.

I have made a complaint with the FTC and cancelled my credit card and will be asking the bank to reverse the charges

Others beware of these two fraud deals.

I recently did the same thing with Monticeto Skin care, after I had already entered my card number, I got out the magnifying glass and read the fine print which said I had 14 days to try it and every 30 days after the trial I would be billed 99,00 for another month's supply. It was so small I could not see it without a magnifying glass. Within 5 minutes I called the number listed and the number was an Engineering Co. in Californiat. I did get a person and told him it had only been five minutes and I wanted to cancel my order. He told me I would have to pay 38.00 dollars anyway, he was not able to cancel it. I became livid because I realized what had happened, and I screamed at him and told him to cancel it and if he didn't I would call my bank and cancel my card. He finally conceeded and said goodbye. A few days later I got the product in the mail and I called them and told them I had already cancelled and that I was not going to pay for something I didn't want, they again told me I had to pay 38.00 dollars anyway, whether I returned it or not. I again became livid and hung up on her. Today is the second month and I saw the charge for shipping on my account and immediately called the bank and cancelled my card. So that is the final solution, and now they can't charge me. I will never fall for this kind of scam ever again. Don't order from Monticeto Skin Care.

Coffee pure supreme and garcinia combodia pure extract from Neutron Diet got me! They charged me a total of over $240 until I checked my credit card activities to find out. I called these two fraud businesses to complain that I didn't allow these transactions. They told me that I should have read their terms and conditions. My argument was that even if they are going to charge me as their terms and conditions, they should have called or sent me email to confirm the charge. Dishonesty is on their part.
After unable to talk to these businesses, I contacted my CC company to dispute these charges. At the same time, I will report this kind of practice from Coffee Pure Supreme and Garcinia Cambodia Pure Extract by Neutron Diet to the Better Business Bureau.

I have been in a dispute with METABOGREENCOFFEE for months. Returned my free trial and the 2more items they sent after canceling and they billed me after I cancelled. Doesn't anybody go to jail anymore??????

If you were billed for merchandise you returned, you can contact your credit card company to dispute the charge.

First, please report your experience at ftc.gov/complaint so it becomes part of the FTC database that investigators use. Find out how to dispute credit card charges in this FTC article. You can dispute items yourself, you don't have to pay someone to do it.

This is terrible, these people think they can get away with this. I ordered the metabo garcinia and green coffee cleanse and that was around 14 days ago. Thank god for Google wallet. Little did they know I used my prepaid Google wallet debit card for the transaction so since there was no money on the card, it didn't go through when the charged me 180 dollars for the two bottles.I am happy that I did it like this because I easily canceled my card and have a new one on the way.

So, then why not just by a gift card for the set amount, so they can't charge anymore?

I ordered the two weight loss products and received two face creams instead. Thank goodness my bank caught the large charges about go come through and cancelled my card. I'm an idiot. Thinking Dr. Zoo approved them and now they are trying to charge me and send all kind of stuff. Wow!

Their scam is actually written into their Terms of Service. Thing is they are being misleading to the consumer in the up front information. "Free trial" means what it says it means, "Free trial". You got to try it for free then you will be billed the full price if you did not return it within 14 days.

Due to it being written in plain English in their Terms of Service, there's no legal dispute and you need to just eat the charges. Worse of all, if you don't contact them they will keep you on the subscription, and have your card stopped, they will continue to add up your bill which will eventually lead to a legal dispute between you and them.

They are manipulating a broken legal system to screw people out of money. US Law SHOULD require companies to be specific and more up front with how they are screwing people but as long as it's written 'somewhere', they can do whatever they want.

I recently had an exact problem happen to me through AW*gcoffer.com Trafalgar Squ. I had done a "free" trial & they only charged a processing and handling fee of 4.99. I then saw later I was charged $119 & went about with filling out an "unauthorized charge" paper to get a dispute. The bank says they can't do anything because it probably said to return after a certain amount of days, although I don't remember reading anything like that. I'm not sure how to go about it anymore due to the bank saying they can't help. I tried looking the website up & I don't have the product on me right now to look it up either. I have no phone number & no way of contacting whoever pulled the money from my account. Any advice?

Hi there!! I just signed up for a free trial for garcinia Cambogia pill, stupid decision on my part.. I noticed in my email after my order was placed for one charge of 4,95$ and soon after an other item that I never wanted for 5.95$. My gut feeling told me something wasn't ok. I called the toll free number in the email a knew right away it was a scam. Right after that call, I contacted my credit card company and cancelled my credit card. My advise to everyone is too cancel your credit card and refuse future orders. Good luck

This company is a scam!!!!!!! They say 14 day trial, by time it gets shipped to you its 5-7 days and then they charge you for the product which was supposed to be a free trial! $89.95 per bottle! in order to get your money back you need to send back the entire bottle! LOL! What a joke

If you know of a scam, please report it to the FTC at ftc.gov/complaint. The details you give will go into a database that law enforcement uses for investigations.

Blog comments don't go into the database.

Did you get any money back? They didn't want my second bottle which was not even opened and I had 48 pills left unused in the first bottle. Are they off the hook for a total of over $160.00? I'd like us to really bombard this outfit with our comments and see if it might get some attention!!! I've posted my comments in another post so you can read it.

If you want law enforcement to know about your complaint, go to FTC.gov/complaint and report what happened. The information you give will go into a database that law enforcement uses for investigations.

The comments you put here on the blog don't go into the law enforcement database.

was wanting to know if someone will tell me will after they have refunded my money on my card and have an e-mail saying the account is closed will they or do they the next month charge your card again I would just cancel it and might just go ahead and do it but I have several things taken out every month it would be a hastle but wouldn't be nothing like this if they keep on charging your card this it has only been about 2 weeks now since the refund and suppossedly closed account

Watch out for Bella Fleur Skin Cream! I paid $4.95 for a FREE SAMPLE of the anti-wrinkle cream, and they used my CC number to send me another jar of the stuff, charging me almost $200 for the total of 2 jars! There was nothing on the web about signing up to receive this stuff every month, and I had a hellava time getting the account cancelled. You better believe I will NEVER, EVER sign up for a free anything again! Those two jars cost me over $80! And I am sending the second one back. What a horrible way to get people's money! The stuff is no better than anything I have ever used. DON'T DO IT!

You can file a complaint about this with the FTC at ftc.gov/complaint. The information you give will go into a database that law enforcement uses for investigations.

Blog comments don't go into the database.

I just ordered a free trial from Garcinia. 15 days after, I get a credit card billing of $84.00. WHAT!!!I called and they said I did not cancel before the 15 days. It said FREE - and what is the definition of FREE? You should not own anybody except for the shipping the you signed up for. Nothing was said in the initial application that we have to call within 15 days to cancel. All these fine prints should be up front before we push that button in our computer. Also, nothing was signed that our credit card will be automatically charged after for re-orders. I still am trying to get my money back.

You can report this to the FTC at ftc.gov/complaint. The information you give will go into a database that law enforcement uses for investigations.

Blog comments don't go into the database.

I was a victim of this scam. I felt so stupid for falling for it because once it happened and I researched it, it seemed everyone knew it was a scam. I ordered green coffee and garcinia combogia diet pills. It was $3.95 shipping for both and I though that was it. Two weeks later, they charged my $177. I was like what the hell?? So I researched it and found that it was a scam. I spent a half hour looking for the phone number of these people and eventually found it on my bank account statement. I called them and waited like ten minutes to talk to an actual person. When I did, it was some Indian guy, which led me to believe that this company isn't even based out of the U.S. I explained my situation to him and he told me "We will cancel your account and not charge you further." Well, I got very angry and was like "Don't you dare cancel my account until you refund me for things that I did not authorize." We were fighting (mostly me yelling and this guy and him saying yes ma'am) for about twenty minutes until he said that he would give me a full refund. I made sure that he sent me an email saying this, and that my account would be cancelled, so I had it in writing. I also will be going to my bank to explain the situation and make sure that if that company ever tries to take money out again that it will be denied. Moral of the story: Research before you buy!! I felt so stupid and it's likely that a lot of people don't get their money back. Be careful!

Can someone tell me the contact info for these morons my sister ordered this product via my bank card and over drafted my account I need to speak to someone she claims no paperwork came with pills. Not happy. Anyone have a phone number?

The press release about the FTC action has more information about the group of marketers the FTC sued.

Got scammed......free trial not true....got charged two times, one for 49.95 and 93.57. Right away called my credit card company, and he got on it right away.... Come to find out this happens all the time... Plus was on hold for 2 hour... That was upsetting

Scammed by Metabo. Paid shipping for a "free trial". 14 days later two charges of $89.00 appeared on my credit card. I called to complain and was offered a 30% credit. Disputed the charge with my credit card company. This company should be shut down!!!

You can report this to the FTC at ftc.gov/complaint. The information you give will go into a database that law enforcement uses for investigations.

Blog comments don't go into the database.

Here is a warning. Do not purchase anything or any product from Metabo Garcinia or Metabo Green Coffee Cleanse. They are scammers. I ordered the trial products of each bottle for a shipping charge. There was nothing on the site that said they would auto ship. A month later they re charged me and took the money out of my credit card. I tried numerous times to call the number on the bottle and numbers listed on both websites and kept a log of each call...Never did anyone ever pick up the phone. I held on hold once with music playing and a automated voice saying your call is important to us...please stay on the line...and no one ever answers the phone ever. I finally went back thru my emails and found the email from them when I originally purchased the product and emailed them. Got an answer and they wanted they told me they would send me a courtesy refund of 50% within 2 to 5 business days. I didn't see any money go into my account....emailed them again. They give me some bs story that I did not let them know I would agree to that 50 percent refund....lmao. Are you freaking kidding me. Their email to me never stated I needed to contact them again to proceed with 1/2 of a refund. I am totally livid. Every one beware. I am going to make sure this gets out on blogs all over the internet. Im furious!

These are useful details for a complaint.  Please report your experience at ftc.gov/complaint. Your complaints help the FTC and other law enforcement agencies bring scam artists to justice. We cannot address complaints if they are submitted through the blog comments.

You also may find help information in our consumer article, Disputing Credit Card Charges.

I am in the UK and this is happening EVERY day by these scammers and nothing is being done! The offer is for UK residents only but they are being conducted from the USA and products come via Cyprus - these people need to be stopped, they are causing misery all over the USA and UK and I wonder where else ? Maybe they have a Global income because they use and change many of the companies names - In the UK I have found 13 up until now and only started investigating seriously this morning ! Why are our Trading Standards in both our countries dragging their feet? I can trace all these complaints back to 2013.. It has even been highlighted in our UK Watchdog apparently. Please Trading Standards help protect your consumers ! I thought that was why these bodies were introduced in the first place.

I cancelled my Debit card Browning Solutions,Inc green coffee and garcinia cambogia.They called I told them I had developed a digestive problem had not opened the package and will mail it back at my own expense. They hung up on me immediately charged my card and mailed another one.

You can report this to the FTC at ftc.gov/complaint.

I signed up for a diet pill and I'm havingredients trouble getting ahold of the company I went through. My card has been canceled but how am I sure I still won't be charged.

You see free with postage. Next your charge $79.95 and when you call them they claim you clicked on agreement. I know better than to check a box without reading first. They refunded half back but I want all refunded. Should I call credit card co or report them??

If you are charged without your permission, contact the company If the company will not fix the problem, you can call your credit card company to dispute the charge. Ask the credit card company to reverse the charge because you did not agree to the charge.

If a company charged you without your permission, you can  report it to the FTC. If the company gives you a refund of half your money, or all your money, you can tell the FTC in your complaint.

Call company back until you get a old woman. I cried a lot and got everything back except $25.

I got charged with almost $400 worth of charges plus over draft fees from my bank. I had to call the tiny print phone # on each bottle to only get 35% of my money back and wait for my bank to dispute each case to try to get the rest of my money back. I even offered to send the unopened product back and they didn't want it back! I'm disabled i can't afford over half my check going to these ppl! So out of almost $400 I'll be getting $116 back! Hopefully my bank will get the rest.. No longer will i buy anything on line! O and don't forget to cancel your subscription or they will continue to charge you, i didn't know i was signing up for a subscription, just a trial offer...how very wrong i was. Get your confirmation number and if they give you a problem mention your bank will be looking into it, they change their tune real quick! Good luck

Please DO NOT participate in the "free" trial. They will bill you for the total amount of the ORIGINAL product you were sent for shipping charges only. They will claim that you were "told" it was just a 14-day trial and you would have had to cancel before then to not be charged the remainder of their normal cost (I did not have any such information on anything I filled out or was sent). You will be placed on an autopay program which will automatically send out new bottles of the pills each month and you will continue to be billed the full cost. I called to complain and get a refund. They refused and would not put on a supervisor. I told them their program was a bait and switch and that they were thieves. I hung up and filed a complaint with the Federal Trade Commission since the "parent" company (Volcan Health or VL Health) is not registered with the BBB (surprise!) and I'm also trying to follow up with my Attorney General and the local Consumer Protection Agency.

Same thing here... thought I would get a trial for my wife who is struggling with losing some weight and saw the "celebrity endorsements" so figured I would give it a shot. When I placed order my card notified me of possible fraud because there were 2 charges attempted - I only authorized 1 charge and a sample bottle arrived. I didn't see anything in offer about having to cancel within 15 days and today saw a charge of 89.98 which was 14 days after the first.

I called my credit card company, Chase Bank and they are refunding that charge and blocking that company from any further charges. I replied to the email confirmation indicating I reported fraud and someone replied they would cancel my subscription and no further charges would occur. He then went on to inform me of their terms and that by reporting fraud I was breaking the terms I agreed to.

I still only have the first (unopened as of yet) bottle so if anything else arrives I am returning everything and nothing more should happen. I should have known better than to try a "free" offer. I guess if they pursue anything I can look into whether those celebrities actually endorsed their products or if they lied about that. The bait-and-switch they are trying has to be illegal.

Please report this to the FTC at FTC.gov/complaint. The information you give will go into a database that law enforcement uses for investigations.

The messages you put here on the blog don't go into the law enforcement database.

I ordered some Forskolin extract and am not sure who through (Dr Oz ad) I received no product and have payments taken from bank, all that shows up on my statement is "healthsupplement pro" and I don't know how to track them down...

This FTC article tells what you can do if you were billed for something but never got it. It explains your rights when you shop by mail, phone or online.

Yes, this is happening all over US and UK, tens of thousands of people affected. They change the names of the products continually. Another face cream is Dermarez. Same container. Eye serum and anti wrinkle cream.

In the Terms and Conditions agreement it did state that after 14 days they would charge my credit card the full amount for both bottles (being around $190 for both). I made sure to read it because last time I got myself into a "free trial" offer the company started taking monthly payments from my card without me even knowing, so now I am careful to actually read what I am agreeing to. I ordered the Garcinia Cambogia and Pure Cleanse bottles 2 days ago, and I just called customer service to cancel any further payments charged to my credit card. The man I talked to was very persistent in trying to make me try the pills before I cancel with them and saying that he will keep my information (including card info) until I call again...something along those lines. I had to firmly say "NO. I do NOT want that. PLEASE remove me from any further payments", at least 3 or 4 times until he finally gave in. So make sure to call and cancel before 14 days since your first purchase are up, and to be VERY bold with customer service.

After checking my credit card balance I found 2 charges. One for 99.99 and the other for 95.99. I did order the Skinny Garcinia "free trial" but did not cancel within the 14 day time frame. This was not from lack of trying. I called the number from my cc statement and couldn't get through prior to the 14 day expiration date. Finally I get the bottle, do some online research and find a different number. First person I spoke to stated that I knew the terms & conditions but as a courtesy would refund 35% of my money and send me an online gift card to use which I had to use within an hour of getting it. I declined that right off stating that I would take my chances by disputing the charges. After several hours I decided to call again. This person started with the same scripted crap as the first person but offered my a 50% refund. After politely interrupting her I explained that I was not going to accept anything but a full refund to my credit card. If they choose not to refund it then I would dispute the charges then file a complaint with the FTC and BBB. She kept asking if I had disputed the charges yet. Can't dispute the charges while they are in a "pending" status but I assured her that I was going to as soon as they posted to my account then I would file the FTC complaint. After being put on hold she talks to her supervisor. Low and behold they are giving me a full refund. Couple tips....1)Get the name of the customer service rep and be nice to them. After all, they are just doing their job trying to make a living 2)get cancellation confirmation numbers for each item "subscribed" to 3)get refund confirmation numbers for your credits back to your cc.

I also noted the time I called. I guess I feel lucky that I'm getting the full refund but a little foolish I even did the "free trial". It's all a bait and switch scam.

Hope my post helps others.

I just called and canceled mine !! They took out 94.15 !!! I'm so glad I caught it when I did !! Like I have car payment and everything else

Just went through same thing. Garcinia burn.. They refused to give me back my almost 80.00 and I did cancel. What a scam..this is one old lady who lost money I could not afford to lose. I'm on social sercurity and they took my last doller out ofy bank .

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