FTC sends $88 million in mobile cramming refunds

Today, the FTC is returning more than $88 million to AT&T customers who were charged by other companies for “premium text message services.” These charges appeared on AT&T phone bills even though the customers hadn’t agreed to the charges — that’s according to the FTC, the Federal Communications Commission, all 50 states and the District of Columbia. In fact, many people weren’t even aware they had been paying — up to $9.99 per month — for services like ringtones, wallpapers, and text message subscriptions.

When a company adds charges to your phone bill without your consent, it’s called cramming. The FTC’s settlement with AT&T represents the most money ever returned in a cramming case. More than 2.7 million people will get refunds — that’s more than in any case administered by the FTC to date.

So, how does $88 million make its way from the FTC to you? Here are some of the highlights:

  • First, the FTC hired a refund administrator to manage the process.
  • Over the next 6 months, we accepted more than 5 million claims from AT&T customers. (Some people submitted more than one claim.)
  • As required by the court, the refund administrator made sure that each claim was valid and calculated how best to distribute the funds.
  • The FTC also added money recovered in two related FTC cases, Tatto and Acquinity, against companies that added charges to people’s phone bills.
  • The court required that an independent auditor review each step of the process. Once the auditor approved the final plan, the refund administrator prepared, printed, and mailed checks and letters.

Here’s what’s next:

  • Current AT&T customers will get a credit on their bill within the next 75 days.
  • Former AT&T customers will receive a check. The first round of checks was mailed today.

If you have questions about your refund, you can reach the refund administrator at 1-877-819-9692.

Tagged with: cell phone, refunds
Blog Topics: 
Money & Credit


Refund please.

Had three lines.

please details me

I have had this with ATand T uverse internet.


That sure sounds good to me been with them Fifteen Years and still pay too much, Good Job keep up the Good Work

I have been with ATT since Cell phones started with the brick. Do we get more refund because we have been with them so long, or everyone gets the same, WE have three lines.

I'm sure you would get refunded what you were charged! It doesn't matter if you've been with them since dinosaurs were born if you were not charged these fees you will not get a refund! If you were charged and many times, you should get Bach all charges. This isn't a settlement for being a customer! It's a settlement for being charged for thing without your consent, that YOU did not subscribe to. So how long you've been with them does not matter, if you did not get charged these fees the FCC sued them over. Personally I think we should all sue them for recording and selling every single call and text message. Since it violates our constitutional rights of privacy. Not to mention I pay them for their cellular service, NOT to spy on me and then sell that info for even more money!

I been over charge for internet and my cell i didn't recieve anything this man from att put my phone with my internet and i didn't him to do that next thing i no my internet was with my cell phone i have a time get out of it my bill was so high i couldn't pay for it i would like some kind of refund thanks

I had being paying tons of dollars to AT&T.


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