The FTC won’t offer to fix your computer

Some cons send pop-up computer warnings to pitch unnecessary – and sometimes harmful – tech support services. Some make phone calls. Others – like one scammer the FTC just sued – send spam emails that falsely claim the FTC hired them to help remove problem software. In this case, announced today, the court has ordered the defendant to stop claiming he’s affiliated with the FTC, to shut down his websites and phone numbers, and inform current customers who contact him that he is not affiliated with the FTC. If you got one of those messages, please tell the FTC.

The FTC doesn’t hire companies to contact people and give technical support. The FTC says this imposter created a fake FTC press release, including the real FTC seal and motto, to make people believe he was connected with the agency. He sent the fake press release and spam messages saying it was his job to call people and remove tracking software from their computers. And, according to the FTC, if he got access to someone’s computer, he told them it was infected and tried to sell them technical support services.

If you get a pop up, call, spam email or any other urgent message – from anyone – about a virus on your computer, stop. Don’t click on any links, don’t send any money, and don’t give anyone control of your computer. The person behind the message probably wants access to your computer to grab your data, install malware, or sell you unnecessary services. Please report those messages at ftc.gov/complaint.

 

Tagged with: government, imposter, scam

Comments

IVE BEEN GETTING CALLS LIKE THIS FOR YEARS SAYING THERE FROM THE FEDERAL TRADE COMMISSION OR FROM Microsoft TEC SUPPORT---and have told them over and over to stop calling-and lots of time they were rude very rude about it---and even know when our computer is on---they wanted money to remove a virus they keep saying we have on our computer---I just hope the kids don't let them have control of the computer at any time---they said they did not-but act guilty---I hope these cons got sued for millions and wish I could meet them face to face to give them a piece of my mind

Same thing happened with me. Claimed to be with Microsoft. Offered to remove virus for a fee. Had to trash a good computer out of fear that other computers on my home system could be violated. Such a scam.

I got a message on my computer, blue screen. Windows left another message when I logged on again. It said it was looking into the problem and would let me know. This has happened before and they never get back to me. I don't know if this was legit or not.

This is part of how the BSoD (blue screen of death) recovery works. On Windows 7 or before Windows is sends dump info to Microsoft once you log back in. This minidump contains no personal info. On Win8 and 10, the minidump is sent when the BSoD occurs. This is completley normal.

too all readers, do-not answer! listen on a answering device first! then do-not answer, even if you are lonely! do-not answer! and if you do answer by mistake, hang up; and never answer with the word "YES".

Thank you for this information..

I received a call many times and he got angry when I told him I wasn't going to use his service he got angry. He said he could get into my aol account which he did. I had to have my computer serviced and aol account changed. He even called after but I didn't answer. It cost me $189.00. I'm still afraid to go online. It's scary. I never got his name but I have the phone number.

I got a call and I thought something was fishy. the number was 6152166281

You can report any kind of problem you like to the FTC, getting spammed, etc., but you can count on the FTC to never ever respond. I've never had the FTC provide any indication to me that it's followed up or acted upon any of my complaints or information provided re: spamming, robocalls despite my having put all of my numbers (one's unlisted) on DNC lists. Just got another one, not going to bother to report the number or that I got it because I don't believe the FTC ever follows up or takes any action.

Three million consumers called, wrote, or went online to tell us about fraud or identity theft in 2016. Each one of those reports is important to us – and to other law enforcement nationwide and helps us bring cases against scammers of all kinds. Sometimes, these cases result in refunds for the affected consumers. But these reports also add up to a picture of what happened during the year.

Your reports matter. In 2016, the FTC brought cases that forced companies like Volkswagen ($10 billion) and Herbalife ($200 million) to refund money to consumers injured by those companies’ deceptive practices, and also directly returned over $160 million to people affected by scams.

Learn more about why your complaints matter by watching this video.

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