FTC works to get you funeral price information
When the FTC wants to know whether funeral homes are following the Funeral Rule and giving people the required price information about funeral products and services, it sends undercover investigators into funeral homes. The investigators pretend to be someone who needs to make funeral arrangements.
The Rule says funeral providers must give people a written, itemized price list before they make buying decisions, and the FTC’s secret testing revealed that approximately 80 percent of the 100+ funeral homes tested in 2015 and 2016 complied with the rule. The rest had a range of ways they didn’t comply with the rule. Those funeral homes usually agree to make a penalty payment to the US Treasury and enroll in a compliance training program.
The Funeral Rule gives you the right to get itemized price lists that let you compare prices among different funeral providers. If you go to a funeral home, they have to show you the information in writing; if you call and ask for price information, they have to tell you. Some funeral providers post price information online. The Rule also says you have a right to buy only the items you want, so you don’t have to accept a “package” that has extras you don’t want.