Getting Your Money Back After a Tech Support Scam

If you’ve ever had a virus on your computer, you know what a nightmare it can be — a slow computer that crashes unexpectedly, your contact lists getting messages that you didn’t send, your online accounts vulnerable to hacking.

Perhaps just as frustrating as a virus infecting your computer? Paying someone to get rid of a virus that isn’t there.

Here’s how it happens: Scammers call and claim to be associated with a well-known tech company like Microsoft. They warn you that your computer is infected, and that you must act right away. They might even post fake tech support ads in online search results to trick you into calling them.

Once they’ve convinced you that there’s a “virus,” they ask for remote access to your computer to get rid of it — for a fee.

The good news? The FTC has cracked down on these scams, and continues to investigate and prosecute them. But that’s not all: if you lost money to one of these tech support scammers, some credit card companies are making it easier for you to get your money back.

If you paid for bogus tech support services with a credit card, call your bank or credit card provider now and follow their instructions to dispute the charge. The credit card provider will open its own investigation to determine if the caller lied to get you to pay for the “repair” services, and will contact you within two billing cycles with the results of the investigation.  

For more information, check out Tech Support Scams and Disputing Credit Card Charges.


Got three phone calls in the past 24 hours, shows up as Food Bank NYC , I live on opposite coast, from this number 212 -777-3456, I finally answered this last one. Man said I had computer issues with Microsoft Windows, very heavy accent hard to understand. I told him I was not interested and to remove my number from their calling list.

Just got my second call today. They first said they were from Microsoft and had me bring up the error logs. I asked for a contact number and comany name so I could call them back then they decidedthey were not with Microsoft and gave me 1-800-986-6856 as there company number. After a little research I found this blog. I ope the FDC will do something. The said I had a virus called "KOOBFACE" which was not detectable by my security software and Microsoft had them contact me.

"KOOBFACE" Sounds like Facebook but backwards.

They just did this to my 79 year old mom but instead of taking credit cards, they sent FEDEX to her house asap and said she could only pay in check or money order. So by the time I figured out the scam for them, they had cashed the check. They were calling themselves GEEK DEFENDERS LLC but only after they posed as being part of Microsoft and used the same KOOBFACE. How do we get the FDC involved and help get my mom's money back??

You can report this to the FTC at The details you give will go into a database that law enforcement uses for investigations.

Blog comments don't go into the database.

You could contact the business and ask for a refund, but it could be difficult if the business isn't legitmate. If you sent a personal check to a scammer, they have all your bank account details. You may want to contact your bank and ask how to protect your account.

On Feb 23 2016. I had a pop up and said they were part of Microsoft windows and a number pop up 1877 284 6789. They had a very bad accent. It sounds like they are from India. The person uses names Anthony Victor (senior tech) Sandria and Jerry. They are the same person. Extremley pushy to charge you $199.99 to fix your computer. They are the one who holds your computer hostage and dowloads all information in your computer. They even show you a web page of there company. Right help desk. I have called and reported to all government authorities. My credit card was notified immediately and closed and created a new one and the credit card company let it threw. I am very angry and I have to fight with them. It will take 60 days for investigation. I even called the Attorney General is Massachusetts. Theses people are scammers. I also had to change my ISB address. This has been an headache.

On May 23, 2016 my husband was at home on the computer and a pop up came up stating that there was a virus, it even locked the screen up and he is not computer literate and so he panic calls the number on the screen and begins to talk to them, he allows them to take control of the computer and this is even before he gives them banking information, finally they tell him there is a bad virus on the computer and it will cost $270.00 for them to fix the computer, within 5 minutes I arrive home to the situation and I stop what they are doing and start raising a fit. I tell them they are a fraud and that the only thing they did was download free software called malwarebytes. I told them I wanted this transaction cancelled and I did not need their service, they took the money from our bank account and I contacted the bank the next morning, THE NAME OF THE COMPANIES INVOLVED ARE CALLED MY EASY PC REPAIR LLC, they are suppose to be located in Murray, Utah, they then switch you over to a company named CUBE SOLUTIONS , they are supposedly located in Tampa, FL, when checking on the Secretary of State and Attorney General's office no company listed by that name. I also reported both companies to the Federal Trade Commission. DO THIS ASAP. These people set up a pop up screen to lock up your computer, if this happens, just pull the plug, or press in on your power button and hold for 10 seconds until it shuts -down. Wait a few minutes run a full system scan and see if they downloaded any new programs and remove or uninstall them. Wish this site had a name of all of the companies who are doing this scam

Thank you for sharing your experiences. Please file a complaint with the FTC.  Unfortunately, we cannot address complaints if they are submitted through the blog comments. Complaints help the FTC and other law enforcement agencies bring scam artists to justice. Watch this video to learn how to file a complaint with the FTC and why it matters.

Can you tell me what was done after they took the money out of your account! I was done the same way on May 27th 2016 I gave them my bank info but did not sign gave them the check number . Went to the bank paid to stop the check and took my computer in to have everything they installed taking off ! I am checking the bank account and it is coming in and they used a different check #

I also got hooked. Had message on iPad that a Trogen virus and another one had infected me. Do not try to clean as computer could crash etc... Well I too panicked called the number which was 1-844-305-2491. Turned out computer company TECH NERDS SOLUTIONS, LLC. Began talking to me asked name told them my name and nothing else. My iPad completely locked. Once I gave them my name told me they could take it off for $465.00 yup I bit but not right away not until the 3rd guy. By name of Ryan Wayne threatened if I didn't pay this they would lock my computer account until it was paid. I could pay with Chase, Plus 3 other cards I panicked gave my credit card as need my computer. During time arguing with them and telling them I was skeptical they were I control of my computer. They even told me to send cash to them by UPS if I didn't want to use about ignoring red flags... Well after 4 hours it was done. I talked to Microsoft as they were saying they were affiliated with them. Well guess what...NOPE. I then called back and another company MACWIN SOLUTIONS (1-800-754-2219) was on. They told me to dispute card as the guy I talked to was scamming me...yikes so hit me with $199.99. Got bit again! Well thankfully my credit card is on top of this and is accepting both disputes and investigating them too. They even sent me a signed document with my name on it looking like I signed it agreeing to this. I have since taken in my lap top and computer tower and iPad to get cleaned. I am hoping that this will be the end of my mess.

This just happened to me did your computer work how did you unlock it

exact same thing happened to me. They did fix computer, but now they're calling to say their support isn't compatible w/my system (but it was 2 months ago?)and they want to take over the computer again to give me a refund. bank is investigating fraud.

I was just in the same boat as you. they said it was corrupt now and could crash my computer.

I am receiving the same calls I realise my initial mistake don't want to do it again. What was your outcome?

Same thing hapoened to me yesterday!! VERY PUSHY...VERY HEAVY accents talked to 2 people...same person.
They said they were with Windows and convinced me to give them access to my computer. Gave me a "deal" on lifetime protection. My bank is going to have a fit!!!! Second time I fell for a scam in 4 montbs. I am DONE! These low life scum should be put in jail to ROT for what they do to elders like me!!

My computer was emitting a loud chirping noise & then I got a message to ring a number & after much ado I was asked to pay $299 for a quick fix or $499 for a long term fix. I declined & said I would get in touch with my provider.

Same thing happened to me except I fell for it.disputing and taking care of business! I have taken the legal course of action because I know who and where they are.time to get rid of these people and I have all the time in the world to pursue this.

July 1, I was a victim of the same scam. Now, I can't uninstall the software they installed when they took control of my computer. I am dumbounded by how gullible I have been. I will notify the FTC, I already have my credit card company involved. BUT HOW BAD IS THIS - will every computer in my home network (smart tv,cell phones, wiretless router, ipad) is EVERYTHING now infected? Thanks for any feedback!

This FTC article about tech support scams has tips about what to do if you responded to a scam.

I must have been scammed too--just paid $149. and yess software was downloaded that I am supposed to run a sweep of my computer regularly and they left their number at the bottom of my screen to contact as needed. My screen was frozen with the number to call and you are right the accent was foreign and sounded like the same person but was supposedly two different people. Does anyone know if that means they pulled all private info off my computer and if I were to scan with this installed software (cleaner) are they getting all my info. How can it be cleared of their info and how do I determine that it was a scam.

It was totally a scam! They convinced me that they were from Microsoft and left me a permanent 800 number at the bottom of my screen to call. But every time I call it, it's just a generic voicemail box and no one calls me back. I'm having trouble getting the dispute to stick with my credit card co. (Barclay's Bank / LLBean Visa). They're telling me I now need a letter from someone to verify that I did not receive the services that were rendered. Crazy!

The same thing I have been reading here also happened to me 2 days ago. I clicked on a link after a google search and all of a sudden my PC was frozen. There was a pop up with the number 1-888-559-2353 to call for help and it said I had 5 minutes to do so. I couldn't do anything on the PC. There was a circle with a red line through it every time I clicked the mouse or hit a key on my keyboard. There was also a recording that repeated over and over about information on my PC being sent to hackers overseas, that my PC was being stopped because it could cause harm to the network so I called the number. I spoke to a lady name Nancy and also a Senior Engineer name Anthony who were indian, I recognize the accent because I talk to a tech support in India thru my job but they use indian names. They claimed to be Microsoft certified so I agreed to let them help me. Nancy had me click on the windows button on my PC and type something in the block that popped up and I think that is how she was able to get into my PC. I watched as she delete some files and downloaded 2 programs AdBlock Plus and CC Cleaner. She told me there was no Virus on my PC but I did have a Trojan Horse attached to my static PC address and that if I use another PC at my current location the same thing would happen.

After about 25 minutes the PC was operational again and she told me I would have to pay $149.99 but she didn't want to take any personal info over the phone. She said payment would be by check or money order. I agreed to pay by check and she wanted the check #, the 3 digits in the top right hand corner. Nancy left a wordpad file with the company name, address, and phone number that I needed to send the check to. VIANDE LLC In Florida Toll Free 1-800-735-8043. I asked her for an invoice and she said she would send it via email but never did. So at this point I am to stick a check in the mail for $149.99 to this company along with the billing number and account id in the file she left on my PC. Afterwards I noticed my TV was still going, I am a streamer and I have wifi to my TV and other devices, same static IP address, so why would it still be going. That made me search to see if this was a scam and also CC Cleaner and AdBlock Plus are free downloads. My major concern is how comprised was I, did my info really go to hackers overseas.

Something very similar happened to me on Jan.22, 2017. I have refused to pay. Phone call asking about check today with message recorded. How did your incident work out?

I fell for the scam, not the first time when I called the provided number on my frozen computer and the answered with "Hello", that didn't seem right so I hung up. I thought I would be safe if I looked up a number for help and I picked the one that had Apple listed. Same story as everybody here, but I had a weird feeling when they kept calling to say they were locked out of my computer. I called Apple support and they confirmed it was a scam, apple will never ask for a credit card or any money. She remotely fixed what they had done and removed everything they had installed. Try calling Apple support and see if they can help you.

Don't feel bad; I got sucked into $1800 for lifetime service and had to make the decision on the spot before it was safe for them to get off my computer. I'm poor, I live on 1,200/mo. That credit card payment actually robs from my food budget.

You may have some consumer protections. Please see the FTC article, Disputing Credit Card Charges.

I got scammed for 1499.99 (supposed to be for fixing computer virus - but the receipt came back as 2 years of web hosting by Combyte Info Solutions (Jason White) The guy I talked to from the so called Microsoft security team was John Black. I talked to PayPal and supposedly they are trying to fix it. However, if it still shows on my account at the end of the week I'll contact my credit card co to dispute the scammed cha4799rges

Well, I have one that is better than this.

Same guys you described, however instead of billing my credit card, they've found a new way to extract money. It seems that you can have your computer and bank account cleaned at the same time.
Anthony called me and told me that they no longer accept credit cards over the phone, and I have to go down to the local Walmart to get an I-Tunes card. For $500.00 to have a lifetime guarantee that no one will hack into my computer no matter if I change computers or locations. Well it appears that after trying the first I=Tunes card it somehow doesn't work, so they want you to go beck to the store and get another 2-4 cards for $100 each. After they obtain all $1000 dollars from you because they promised that they will reimburse you for the original $500, you can't get a hold of them anymore and they have disappeared. I should have known that this was a scam, but they had an automated phone service that continued to call me telling me that there was a computer virus on my network and they showed me that there was a Trojan Virus on my system. I believed them as I could see that there were 13 users on my network that I did not authorize, (who knows they could have been the ones that were hacking the system in the first place), however as an unsuspecting person, I believed them. Now I'm out a grand.
The name of this company is called HiTec Services Logmein Rescue

These details are important to law enforcement. Please report what happened to the FTC at The information you give will go into a database that law enforcement uses for investigations.

I have an ongoing scam with a company called IT Tech Solutions. Fraud was >$1000 with iTune cards. They called last night from 888-372-8714 offering to give me a refund thru Western Union

. I have a time set to do this on Sep 1 1:30 CST for a delivery to a name in FL. My FTC case # are 755xxxxx and 759xxxxx If FTC wants to actually catch someone contact me to be part of a set up where the scammer has a face.

I posted my complaint with FTC # 759xxxxx This company is actually part of PC Care 247 who isn't suppose to do business in the US. I'm seeking real person support in catching some folks during a pick up at western union.

If you think you're dealing with a scammer, you shouldn't send money. You can contact the customer service department of the money transfer service and report what you know.

Same scam happened here. Pop up claiming to notify Microsoft or computer will not work. Claimed Koobface virus on static IP address and must have third party fix it for you. They transferred me to a company called Geek Defender LlLC . Said they would send a bill for $549 after they fixed it for me and they would show me everything that was wrong.I disconnected immediately then but they did have access to computer for a while before that . They called back and I told them power went off here and to try again later. They did just return call and left me voicemail. How much personal info could they have gotten

Same thing happened to me today. Concerned about how much info they got from me. I am older and don't get the computer do and don'ts. Said that I would send check via FedEx tomorrow yo 3524 Silverside Road, Suite 35b, Wilmington, DE 19810-4929.

If  you think your computer was hacked or infected with a virus by the "tech support" company, stop shopping, banking, and entering passwords online until your computer is cleaned and restored.

You need to update the security software on your computer. A legitimate security software program will scan what is on your computer and alert you if it finds malicious programs, called malware.Then you can delete the malware. This FTC article tells more about Malware.

To get help with your computer, see if your computer is covered by a warranty that offers free tech support. Contact the computer manufacturer. Before you call, write down the model and serial number of your computer, the name of any software you've installed, and a short description of the problem.

Or, find a company that offers tech support. Some companies have tech support staff in retails stores. If you want tech support, look for a company’s contact information on a package of their software package, or on your receipt for your computer.

My mom who is 80 got scammed last year and lost $2000 from her checking account. Today I answered her phone who said it was Alex from Tech Plaza and I pretended to be my mom. He said he was going out of business and was going to give me back the money I paid him last year on 2/6/15 for his computer services. He said I had to go online for his refund form. Told me I had to go to my control center and let him access my computer to get the refund. I then told him he was a scam and he immediatley hung up Please warn all older people to NOT talk to these people. The number that he called from was 121-318-1390.

My business also fell to this scam of Geek Defenders LLC on March 10th.I have not paid them the money yet. they have the phone number we can reach. He is patient to wait for money, either check or money order. their phone number is 727-230-7872/ 800-746-0897 same address of 3524 Silverside Rd Suite 35 B, Wilmington, DE,19810-4929 I will report to FTC

They did the same thing to me. They wanted a check send to them the next day. They had FedEx come to my shop for a check. I took my computer into Best Buy and the geek squad fix the problem. They said I got scammed. So I had to call FedEx to stop the shipping on the address they provided so they wouldn't get my banking information. Now they called a couple days later saying FedEx lost my check and to send another one.

Same thing happened to me they have called twice for me to send a check for them for repairs I din"t have, no checks no money so I not out Lously scammers.

I got an issue. I was recently hacked by some so called friends and family members and now I'm being punished due to me saying that a certain job that I used to have was a government one and I accused them of continuously hacking my phones and things. Now I can't get a job here in Kentucky and Indiana and I'm almost out of food what will become of myself- Death by starvation is what! I hate hackers and how they can mess up a person's life and not concern themselves with them after they do. I don't know what is going on now because every time I try to get a job they tell me that I messed up this and to come back later and that they aren't hiring at the moment and things like that. I am trying so hard to get a job but no one will hire me due to those stupid hackers.

Some employers check into your background before deciding whether to hire you. When they do a background check, you have legal rights under federal law. This FTC article about employment background checks tells you more. It explains what an employer can and can't ask about.

If you think someone stole your identity or hacked your email and did things in your name, go to to find out what to do. If you're still having trouble with your email, this article about hacked email may be useful.

They keep calling me; I beat them at their own game. I say, "I DON'T HAVE A COMPUTER", they keep insisting and I keep saying it over and over no matter what they say. BEAT THEM AT THEIR OWN GAME, NEVER OWN UP TO HAVING A COMPUTER AND THEY WILL BE GONE. THEY'LL SAY GOODBYE.

An elderly friend just got scammed like this. The person got their money back. Do the scammers leave harmful software on the computer to steal other identity or financial information or otherwise be harmful.

If you think there might be some malicious software, or 'malware,' on a computer, the tips in this FTC article about malware can help. It tells how to avoid getting malware and how to detect malware.

March 17,2016 I just got hooked with a company called ONE SOLUTION INC." THEY LOCKED MY COMPUTER AND I HAD NO WAY TO CLOSE DOWN TO STOP. THEY PUT A POP-UP STATING CALL THIS #1 888 698 3247 In bold words I>D> Microsoft have a virus and they have the software to stop the Virus called KOOBFACE, SPELLS FACEBOOK BACKWARDS.i WAS TOLD $349.00 FOR 5 yEARS COVERAGE AND REPAIR IT NOW.I didn't have that kind of money, I could buy a other one for that. SO "BEN" said ok senior citizen discount $119.00. said fine fix it, It would take about 45 minutes gave my card number and 45 min. later they fixed. My daughter came over and I told her and she starting yelling its a scam did you give them anything nope I said my daughter thinks this is a scam hold on. She is right of course!!! She became mean and insulting and gave me back the phone. I told them thank you and have a nice day!!!!!I was happy to have the computer back. She left and went to work. Meantime I went into my mail and the capitol card co. sent me a e-mail asking was this charge was made did you do it? Its CapitolOne fraud dept. I answered yes. and continued in the mail---I got e-mail from my daughter its a article about KOOBFACE its a scam. I quickly call capitol back and told them it was fraud. Thank God I printed the contract out now I had proof (to show my daughter it wasn't a scam) so I ended up it will help capitol. They stopped payment and know there going out for the licence now SO now we all know listen to your kids!!!! they tell you all the time "your going to get a virus". But maybe they shouldn't tell us WE'RE GOING TO GET A VIRUS"!!!!! SO look how many people got scamed, IT HAPPENS!!!!!!!!!

I'm so glad you listened to your daughter! My mom was scammed by these computer "fixers" back in late 2013 or early 2014. I tried to tell her it was a scam but she had already given her bank card #. Iv tried to tell her that she could try to get her money back but I think she doesn't believe that I know what I'm talking about. It really upsets me when these scammers target our parents & grandparents! My mom had just list her husband when they did this to her. They called several mths after she paid for the service saying they were closing their company & owed us $300.00 but they needed access to the computer to verify who we were. Thank God I answered the phone & not my mom! I told them hell no & if they owe us money to either mail a check or credit the card they charged in the 1st place. No exaggeration, they called 6 times in a row one day. I kept saying no, they would hang up or I would hang up & they would call right back. This went on for about a week & finally the calls stopped. She lost about $500.00. They charged her around $150.00-$200.00 for "fixing" her computer & then sold her a year membership for about $300.00 more dollars. Idk which bothers me more, that she was scammed or that she won't listen to me when I try to help her.

same thing happened to me only the company was MS Squard .Called my credit card company an we are in the process of disputing the card. gizmo

I was sent a online message indicating it was Microsoft notifying me of problems on my computer and to call the number. When they mentioned Geeks, I know local computer repair people go by title of Geeks, so unfortunately I thought it must be Microsoft techs. WRONG I have contacted my credit company (Credit Union) and blocked my card so they can't charge me more than the already billed and collected $199.99. This rip off group call themselves Geeks Soft LLC. After emailing them that I want to cancel with a full refund I received 3 phone calls asked what the problem was, Told them they didn't do what they said they would do and to give them another chance and if I look on Google will see they are part of Microsoft. I told they already had a chance and took advantage of there crooked actions and I told them I think they should be in jail. He stammered and ask to give them another chance and called back 3 times, I now have blocked the phone numbers from my phone and in process of blocking any email from them as well. Don't get caught by these scammers. Was asked to contact my credit company to work with them and refund would be "maybe in 3-5 days and through a dispute would take longer. I would rather file a dispute vs dealing with these crooks. I have contacted the Police and also will contact the Media to advise the public as many have been contacted by the Geeks and charged those caught off guard. Contact any source that can help make the innocent public aware. I hope they go to jail. Be aware of anything on your email with account numbers etc. they could make a mess of that too. Check your balances and also check the credit bureaus to be sure they haven't caused something in those area.

Thank you for sharing your experiences. Please file a complaint with the FTC.  Unfortunately, we cannot address complaints if they are submitted through the blog comments. Complaints help the FTC and other law enforcement agencies bring scam artists to justice. Watch this video to learn how to file a complaint with the FTC and why it matters.

I had the same thing happen to me I asked them so many questions they finally hung up lol. I could see where some one could be scammed though.

I was in my computer today and everything went haywire computer told me to call a number it was a scam i figured it out thank god. They wanted money to fix my antivirus on my computer they gave me two numbers tho cal 844-892-8934 and anther 1800 5376406 x 7016 mike Fisher he claimed he was w Microsoft. Yep!

Hi My name is Kevin Simesson!

I dont know if you can help me in any way and many cheated people around the world.

There is a website that are cheating people on the internet and theire website is mixchemstore and theire mail is info@mixchemstore

I ordered some products from there site and paid 700 USD but dident get any products, they wanted me to pay more for custum clarence but i dident do that ( 1350 USD), i did not pay that so they did not pay my money back.

I contacted EC21 and they helped me to confirm that they are a cheating site and they put them on the blacklist yesterday.

I hope that you can stop this cheating site so more people want be hurt in the way that i bean, 700 USD is much money to loose and i belive that they will not stop cheating people.

I have attached evidence with mails beetwen me and this company, there are also a recipiet that i have paid them 700 USD by Western Union.

Yes i feel very stupid, i should checked the site first.

I hope that theres is some possibilities to make this disepeare from internet for ever.

I wish you a merry christmas and a happy new year.

I hope that you can help eme get my Money back!

Best regards Kevin Simesson

This happened to my parents recently exactly has you have listed. The bank was able to dispute the charge and refund my parents' money but the problem is now that the scammers continue to call my parents saying they owe them the money. They are relentless with the calls. It has upset my elderly parents very much. I hope the FTC can catch these people

My parents called me this evening and told me that this has happened to them. They keep getting calls after they told the scammers/hackers to stop calling. The scammer have told my parents during one of the recent calls they are the "bad guys" and will not stop until they get more money from them. My parents are upset and don't seem to know what to do.

Have them contact the local non emergency to open a case with cybercrimes, due process will sent it up to etc as evidence against and have your parents tell them if they continue they WILL be prosecuted.

you, do not sound too tech savvy. one impprtant thing all pc and mac users should, never trust a pop up advert claiming you have a virus. Those ads are the same as phone scams that have existed since the 40s just modernized. if you want to know the top comp. security sites, just google "best anti virus programs". They have free versions, and premium versions with annual paymemts only. Also windows comes with its own defender programs, that MS customer service can can walk you through. or remotely do it for you. But they will not call you if you have virus they will contact Via pop-up screens, not adverts,
( pop ups from MS or Apple come up as a regular window, with colors yellow and red signifying the severity of your problem, and gives you an option to call MS tech support directly, no charge.

I rec'd a call @ 6:00am this morning from a women with a heavy Indian accent. I usually do not answer from strange phone numbers, but was concerned with the time of the call. Claiming a virus with something that we downloaded last night.
Never gave her a chance to ask for money or info. Wished I had told her that I was the police and we were tracing her call.

received telemarketing twice this week, both in early morning, 7:40 and 6:45 AM. both from India phone #3249 1-3249.

Received a phone call while at work from a heavy accented Indian man by the name Of ROBIN..he had claimed that our Company computer had many Trojan virus, and would take care of this problem by deleting the virus and installing a protection plan at a high price, he said that he would need to do this immediately, there were no purchases made from this phone call. That is not the issue here. The issue is that these people claiming to be Support Technicians that prey on unsuspecting innocent people need to be STOPPED. These Scammer's need to be stopped. Our company computer was having issues the same day we received this call from ROBIN located at Support Plaza Technical Support (WARNING! FAKE WEBSITE!) and phone number USA 1-866-856-4811. They use remote control on your computer while delivering a virus and gaining access to private information.I also hope the FTC can catch these cyber criminals.

This just happened to me today. I opened a government site and a window popped up saying my computer is infected and I need to contact the microsoft technician with their number listed on it. I did and everything started. I was so stupid to trust them and let them access my computer remotely. They said they can not fix it until I buy this microsoft security software amounting to $149.99. I do not know what they did to my computer coz it just went black and they asked for my card details to purchase the software. I gave it which was so stupid of me and he said the card was declined. He then asked for another card and I said I do not have any other card. He said I have other cards. I asked him how did he know? He said he saw it in my details on the computer. I started to wonder. So, i told them that i will just buy online and call them back when i get the software. He said ok. I checked my bank and there you go, I got charged. They sounded like Indians and they said they are from a company in West Virginia....All Time Tech Support. Their telephone number is 1-844-866-3561. Now, I do not know what they did to my computer coz it runs slower than before.

If you didn't give him your bank account number or agree to have money taken from your account, contact your bank. Report this unauthorized transaction.

Please report this to the FTC at The information you give will go into a database that law enforcement uses for investigations natiowide.

Same thing for me. They hacked into my computer. Charged me $249.95 to repair it. Then another call to check my computer. Another $176.00 to repair it and I refused. They killed my computer. I filed with my bank and credit card company so maybe I can get the money back. I finally got a screen to appear and reset the computer. Took several tries turning it on and off. I blocked them from my phone. All from India

Oh my God! The exact same thing ALMOST happened to me. Yesterday I received a call from a couple of young men who claimed to have been from Microsoft. The young men seemed to have had Middle Eastern accents. They called me from the fake number of (885) 847-8965. One of the guys told me that Microsoft was receiving multiple errors and warnings from my computer and that someone was possibly trying to gain access to my computer. He went on to tell the numbers to my Windows 8 account and told me that no one else knew those numbers besides employees at Microsoft and myself. He then told me a bunch of different things to do on my computer and the Windows 8 account number that he had originally given me showed up on my computer. After he proved to me that the account numbers matched up, I actually assumed that he was a legitimate caller from Microsoft. (Grrrr!) Once he realized that he had convinced me, he put another man on the phone and this fellow gained remote access to my computer and I actually sat and watched as he turned my antivirus software off (he told me that shutting it off was necessary in order to remove the thousands of viruses that my computer had supposedly accumulated). I was told that there were so many viruses on my computer that it would crash hard if I didn’t get them removed soon. After working on my computer for a while, he told me that everything was hopeless. He told me that the only way that the problem could be fixed was if I updated to Windows 10 and bought an antivirus from Microsoft that cost $199 for silver and $259 for gold. While we were talking, some software that was supposed to have been Windows 10 was downloading to my computer. After I told him that I didn’t have the money, he told me that all of my computers, tablets, and phones would crash because of the viruses. I continued to refuse him and after a while he told me that I could have Windows 10 for free. We were suddenly disconnected. At that very moment I knew that I had been had. I turned my computer off right in the middle of downloading the program that was supposed to have been Windows 10. I was afraid to touch my computer all night. When I finally turned it on this morning, everything seemed to have been fine except all of my backgrounds were black. I noticed too that when I went to Word, I had to click on an agreement just like I did when I first got the software. The only thing that Norton found were a few medium threats that were quarantined. In spite of that, I know something is wrong. Is there any way that Microsoft can check? Is there anything that I can do?

If you've been a victim of a tech support scam;

  • Get rid of malware that the fraudsters may have installed. Download legitimate security software and delete anything that it finds as a problem.
  • Change any passwords that you gave out. If you use the same passwords for other accounts, then change those too.

File a report with the FTC at

Same scam they wanted me to allow access to computer by entering windows key/ R to run program and then type Almost fell for it. Hung up on them. They claimed calling from Microsoft and my computer was sending error reports. I looked at my event viewer and no errors have been sending or reported. This occurred 1/20/2016. Their number was "Out of area" and they had foreign accents.

how do I get my money back.Mark told me just go to my bank and they would give my money back.what a lie.the guy could bareley speak English.nitor connect llc

On 3/31/16 I was the victim of an online scam by Techarex LLC. I had to contact them within 5 minutes or my computer would be shut down because of a virus. There was audio as well as a page that made it seem like microsoft. They said they were bases in Texas, but that they were in India and got all of the overflow calls when Microsoft was to busy. I gave them remote access; they showed me the virus files and said because of the severity it would be $199 or I wouldn't be able to use my computer again. I paid on debit, they proceded to bring up programs on the screen that made me think they were fixing it. After logging off, my roommate told me it was a scam and I proceded to cancel the card and call     showed that they hadn't removed any of the viruses by showing me the same folders then I paid them to fix the issue. Troy H

You can report this to the FTC at The information you give will go into a database that law enforcement uses for investigations.

The comments you post here on the blog don't go into the database.

I just received a phone call less than 20 mins ago. The guy said his name was Charlie and he's from CA. (My caller i.d. says from "Washington"). Charlie said that he was from Windows software and that I had several viruses on my computer and that he can help me if I "opened up my computer". Charlie had a very heavy accent and didn't sound like American to me. He knew my name, but when I responded "that's not even my name", Charlie hung up on me. I tried calling his number back..425-668-9652 and had no luck.

The Fake Windows Support techs are now calling the Maryland suburbs of Washington, DC area. Called me several times in one day. Tried using different people and disconnected me several times. Couldn't get me to go to my computer. I told them that I couldn't get to my computer and would call back. disconnected. I asked which version of Windows..XP? Oops... Call disconnected. This phone tag went on with different senarios most of the day.

Received two calls today, he says Ryan, 516-213-4878, says he is from Microsoft Security and needs to look at my PC. Comes across the caller ID as Unknown Person/Phone Number, am able to hear other people speaking in the background.

I received a call from Ryan Phone number (218) 393 8103 He said he was from Microsoft.He did the same thing to me and I was told that he was able to see the problems with my computer from Microsoft.That he was able to fix the computer for $135.00 There was charged $99 after I told him I would like technical service for 3 years to fix my computer for problems. He charged me $99.00 to my credit card and never sent a receipt for the service that I requested. He is a scam and he called me again and said he never said he was from Microsoft. I am 73 years old and understand English. He is just an offshore scamming company and goes under many names I- Tech NIAS Solution etc.

I got scam by a company claiming to be with Comcast cable some kind of promotion co. Put 200hundred dollars on a green dot card will upgrade service guess what I got taken. What goes around comes around. Love to meet up with these cowards. Stay on your toes out there. Good luck

My name is Daniel and I think I have been scammed by Mchelper I had trouble with my email so I look up on Google hotmail support and mchelper come up and i rang and they asked me for my name date off birth phone number and credit details and they got me to purches this plan from them which costed 59.99 us dollors on my credit card and they charged me 78.67 and it is still pending in my account if I new this was a scammer site I would not have called them what should I do now

You can contact the company and ask for a refund, and contact your credit card company. Explain that you didn't authorize the charge. You can file a complaint with the FTC at

I still got this 78.76 in pending to mchelper they told me to go to my bank get a statement scan it and it to there email so my bank can realease the payment what should I do

If you send someone a copy of your check, or you talk to them and tell them your bank account number, they might be able to take money from your account. Scammers can take money from your account even if you don't send them a check. 

Some scammers say they want to refund your money, and say "tell us your bank account number and we'll give you a refund."  But if you give them your bank account number, they can take more money. 

If you used a credit card and did not get something you paid for, tell your credit card company that you want to dispute the charge.

I expierence this scamm,they use a military man,i want to get back my m0ney,but h0w,wel 0nly g0d kn0ws

Do Not let anyone from a company called ETECHPRO gain access to your computer. Plain and simple they got me this morning. Dumb on my part but with all of the call centers going overseas you don't know who is telling the truth and who is lying. Dell and Microsoft do not and will not call you about a computer problem. Scam all the way. Closed my accounts and had Dell scan my computer for malware and viruses. They said it was clean but time will tell.

Have received 5 phone calls from someone w a thick accent from 1 661 748 0241 who claimed to be tech support for Windows. Wanted me to purchase computer support from company KBK Support2URPC. They directed me to support2urpc and wanted me to enter my personal information. I did not do so. Received same call from same sounding voice 4 times. The fifth phone call was from same voice with different name who then told me he was calling to refund my money (that I had not given him). When I told him I was reporting him to BBB, he began singing "I want to f**k you".

My parents just got scammed for $2400 from a company called Helptech 24/7. They are claiming that the internet service will be be turned off unless they can get remote access to the computer. My father was very upset about this and gave them access. I am still trying to figure out how they got him to send money via western union, but I'm really pissed off and I think Western Union should have a policy in place that double checks where money is being wired to. Seriously, a 70 something person comes up to a desk and wants to wire that type of money to a strange address I would question what it was for. PLEASE get an alert out on this.

Western union has got their fraud department, so if you could have contacted them, probably they would have helped you to refund your money, I have done that for one of our customer who was cheated for USD 845 By a fraud company, claiming to be from refund department and he had the western union form filled by the customer. After 2 months of rigorous followup with western union fraud department and customer have entire money refunded back to customer.

Here is the western union fraud department phone number:

Fraud Hotline

If you believe you may be a victim of fraud, call the Western Union Fraud Hotline number at:


I got scammed by 365Tech support to the tune of $750.00.
They got my info from my LINKED IN account. Could not sign onto my hotmail account and when I searched for tech support the search immediately hit in their bogus site. Disputed this charge on my VISA and initially was re-imbursed but 365Tech fought back and my VISA reversed their decision and I had to pay. I will be canceling this VISA card, to say the least. Ultimately cost me over $500.00. They had access to my computer and it took me a week plus a virus protection plan for my MAC as well as a complete diagnostic by BEST BUY's GEEK SQUAD (and I sincerely thank these people, they were awesome!). Lesson MY EXPENSE.

I also have been a victim of the above call from an Indian accent that says they are from Microsoft and will fix my computer. I managed to get past this event now the recent scam is to call and say that they are behind the bar and need to refund the amount they took from me and they need my information in order to send me a money order for the amount. Can you believe that I fell for this and again and once again became their victim!!! There must be some way to stop this! I called Charter my phone company and they said that phone numbers can be blocked by entering the number and then enter star 60.

were they called Live Tech. Support? I purchased a program for my sister and they have notified her that they were no longer able to service her computer because they are not able to work with Windows. They want all this information from her and then me as I purchased it so she gave them it, they informed her that she did not have adequate money in her account.
what did you do and did you ever get a refund?

I to have had calls from these people. The most recent one was tonight. They said they were with the better business bureau and the Federal Trade commission. They wanted me to print out paperwork. I told them I no longer owned a computer and they would have to send the paperwork through the mail and I need proof that they were connected to these agencies. They hung up. Maybe now I won't hear from them any more. I have 2 numbers that they have called from one in Washington 425-668-9652 and the other from New Orleans. La 504-208-4234. Guess they will try anything. Trying to locate the number for the FTC to let them know that they are being used in the scam now.

I to have had calls from these people. The most recent one was tonight. They said they were with the better business bureau and the Federal Trade commission. They wanted me to print out paperwork. I told them I no longer owned a computer and they would have to send the paperwork through the mail and I need proof that they were connected to these agencies. They hung up. Maybe now I won't hear from them any more. I have 2 numbers that they have called from one in Washington 425-668-9652 and the other from New Orleans. La 504-208-4234. Guess they will try anything. Trying to locate the number for the FTC to let them know that they are being used in the scam now.

I have been getting calls at all hours for the past 3 months from someone with a heavy Indian accent with a lot of noise in the background from other operators. They also insist that my computer has a virus. I have asked them numerous times to lose my phone number. I don't have caller ID but by backtracking on my phone (*69) I got their
calling number: 555-335-4567. Is there some way to permanently block this number? Thanks

Could not get into email and new one starting over without contacts or anything I had on it before so called the number at the bottom of the screen for customer service with microsoft. Their payment to rework after hacker got in was 239.99 made payable to VAP Blaze and gave confirmation number 13348000239. They can be contacted at 800-218-8589. I am kept out of some of my C drive lists and one of my bank accounts and cant get help until tomorrow...Are they legit and with microsoft as I was the one that called the number at the bottom of my hotmail page.

I received this call Monday, December 16, 2013 at 6:50 AM. It was from a person by the name of Rynn Snith who said he was calling from Microsoft Certified Technical Department. He said is this and gave my name and my home address. He said "Microsoft has been monitoring my account and they are seeing a series of Virus Alerts and Virus Error Reports on my computer. They fear that there is a foreign hacker trying to get into my computer and it may crash at any time. If I will please turn on my computer so they can see what these alerts and reports are all about." I said where are you calling from and he repeated Microsoft Certified Technical Department. I asked, where is he located and he said India. He spelled his name for me. I said how do I know you are who you say you are. He said if I would please turn on my computer and he could verify. I said, no give me a number I can reach you at. He gave me the telephone number in 2 digit sequence 30 34 02 04 00 which comes out to 303-402-0400. I told him I would call him back. He said he can verify my computer by using the CLS ID # - do I know that number? I said no, what is it. He gave me the number. He said the way I get to the CLS ID # is to click on the Microsoft window and the R key at the same time; then click on CND; then click enter; then click ASSOC; then click enter. He said that that is a confidential number and only two people should have it – Microsoft and me. He asked again for me to turn on my computer before it crashes and before the foreign hackers get to it and so he can see about the viruses. I said I would call him back. He said I didn’t give you my toll free number. I asked what is it and he said hold on, he was still there, I said what is the toll free number and he again said hold on and then he hung up.
Scary – called my IT Dept at work when I got here. They said they weren’t aware of this one but it seems like a scam.
I googled 303-402-0400 and this is what came up – they are like Ticket Master.

Choice Ticketing
(303) 402-0400
1200 28th St Ste 305
Boulder, CO 80303
I called them and they said I assure you that we did not make this call and don't know anything about it.

my pc was frozen, could not turn off. Unplugged and restarted. Very soon after got a call on my cell from "microsoft" worker with india accent. Could barely understand him. Told me my computer had been hacked and talked me into helping him get into my computer to find out what "they" had done. Reassured me with phone number and website selling "microsoft"repair ware. Said my pc was 89% corrupted and was going to get his supervisor on the phone to help me. Same voice, different name. Said I am unemployed and can't buy anything. Went to my bank, changed cards. Took computer to reputable repair shop and they confirmed he was a crook. All he got was my interests on pinterest. What a jerky way to make a living. Screen all calls, if it's important they will leave a message. India or africa accent don't accept and don't call back!

Just got a call from 212-055-3557 caller ID says New York Caller. Heavy Indian accent trying to tell me my computer has a virus and needed to be fixed right away. I hung up told them I did not have a problem. These people are actively scamming. This happened 12-18-2013.

I am amazed that people actually fall for this. I get this call monthly, I lead them along and waste their time so they won't have time to call others. Then I ask them when you talk to your parents are they proud of you? Our child is a scammer!

I paid $286.00 to a company that listed themselves as "Apple support" they talked me into team viewer and told me I was being hacked. Then they showed me all the threats. They did fix the issue I called about. I paid them for a 2 year plan covering 2 computers, cell phone and tablet. They installed their software on my PC. The icon was there until I called a number listed with Lexmark printer service. This was just a printer issue. I was tired and stupid and screen shared with them. They told me I had 932 errors and threats and my computer would crash at 1000. They had me connect up to them. Team viewer didn't work so they used another system. I still thought I was talking to Lexmark tech until he told me he would do work and then if it was good, I'd pay. The rest is a long story I won't bother you with. The thing that really got me was when they said the tech who I paid to fix my PC and install malware was a scammer and this man who kept saying he was from India knocked that tech icon offy screen and told me not to call them because they would lie. I knew this was a scam by the inconsistencies and the fact that he told me Norton wasn't working.
The number I called was 901 612 2108. They told me they were in India. My caller ID said TN. The tech was haha, Luke with a thick accent.

The other day I called a 800-275-8806, thought I was calling my printer manufacturing Epson. I couldn't get my printer to align. When I called the guy with a very hard to understand foreign accent asked for my phone number to call me back, he called me back with the same number you called 901-612-2108 which on my phone also shows TN. Anyways, he immediatly said he had to get into my computer to solve my printer issue and through the process next second I knew he wanted me to pay $120.00 to have virusus fixed, for an extra virus protection and to clean it up to speed it up, he supposedly had to do all of these things before he could help align my computer. I then said, I have someone I already use for all of this and it only costs me $50, and said I only need help getting my printer aligned, he starte getting very pushy on me, keep in mind he earlier in conversation he did say he worked for Epson, and I finally got upset as well and said I wasn't calling a sales department thought I was calling a customer service/technical support department. Then he started to get hostile with me, that was when I could tell it was scam. He ended the call by telling me to enjoy my miserable life! Scarry! The only reason why I called the number was because when I searched EPSON technical support this was what came up, and they even had the Epson logo, I had no clue I wasn't calling the manufacturer. Thankfully I did not give him any of my credit card information. At one point he did ask me if I did banking on my computer as well, and of course I answered him because this was before I knew he wasn't with EPSON. The guy who fixes my computer said this stuff happens all the time, he always advises his customer to NOT ever allow anyone direct access into your computer. He then advised me to turn off the internet from my computer until he could fix the issues I was having.

I get this call monthly as well . They are using people's numbers from all over the United States, how they do this I am not sure. I was called sweetheart and honey to get me to go to my computer . I argued with them on a few calls. Other times I would act like I was mentally handicapped and keep them on the line for an hour . Once I was in a bad mood and I told them that the party in question had died and we are having her memorial service right now . Would they like to send flowers or a donation . Haven't heard back in months. LOL

On Jan 10, 2014, my neighbor got a call from someone claiming to be Microsoft Support Center who said his computer was infected was a virus and was interfering with other computers. His credit card was charged for $99 by All Time Tech Support. The also have a bogus website. His computer locked up after they "worked" on it. Beware of unsolicited calls claiming to come from Microsoft tech support or Microsoft support center. Microsoft never makes calls like this unless you first initiate a call to Microsoft about a problem you are having.

TECH SUPPORT SCAME is alive and well want to get into your computer and fix virus. What else do they get while they are in there.? Tech Resolver 877 502 3467 Young woman with an accent indicating possibly India calling from 212 712 2122. Said I would call back and she gave me the 877 to return call.

These guys actually hacked in somehow. When I couldn't sign in to email account a window opened with 1-888-560-8264. I thought I was speaking with security and they managed to get me to buy services. Worst part is they have several numbers from which they called: 661-748-0241 & 888-464-4450.
When I confronted them with my security concerns they told me NOT to call credit card company. They are relentless and should be in jail. The caller (s) gave names such as "David", Justin" etc...all with very heavy accents. Have closed accounts and blocked calls.

Yesterday a woman with a heavy India/Pakistani accent called to inform me that she was from Windows and every time I went on line I was sending out malicious emails. I asked her if she really thought I believed what she said. She said I should because she could shut my computer down. I told her she was lying and was going to hang up She said okay, lose your computer. Her number is 212-712-2122, but it traceds to a Verizon Land Line in NY which I already knew, but reverse lookup on wanted to charge me for the name and exact location.Another scam to me. I wish I could charge them money on their credit card. There are a million people out there trying to scam you...

Got this call today (in Southern California. I don't have caller ID and reverse call back didn't have it, but the scammer told me he was calling from 1-800-490-7454.

My gmail was sending out random emails and googled a "certified gmail specialist" and someone got one of these Indian POS. These guys proceeded to tell me that hackers were currently stealing all of my crtical information and they needed to be stopped immediately. I ended up charging my credit card 300 usd for them to fix my computer for one years service. After thinking over this irrational decision a few hours later, I realized I had been scammed and called my credit card company to refute the charges. They were very diligent and I got my money back. The problem is after one year (almost to the day) I still continued to receive these calls from these Indian POS'. One call in particular, he told me that I had viruses on computer and that I needed to pay them to take care of it. I asked the guy to call me back in a hour after I took my machine to the apple store for a second opinion. Never got that call back. I ended up deleting my computer and storing all my information on a external hard drive for safe measure. I got several of threes calls after this, then I just blocked the number.

hook line and sinker. I fell for it many others I got the phone call. they said they were from Microsoft and had been monitoring my computer and found numerous viruses fell for it all even after asking all right questions. gave them access to my computer. kept telling them that computer wasn't fixed.they called back yesterday and said they were sorry they couldn't fix the computer and wanted to refund my money plus 100.oo for my troubles. I fell for it and gave them access again, they said they would show me the transaction. they ended up putting 2,500.00 in my account and then called back a few minutes later and told me I had to go to western union and pay them back the 2,000.00 they over paid. they gave me a name and INDIA send it too. I didn't do it in time and wasn't going to anyway till I called my bank and credit card company. I checked my bank accounts today and they took the full 2500.0o from another account deny they took the money and now are harassing me and threatening me. I have closed all accounts and waiting for what's next! they of course got my I.P. ADDRESS and trying to make it look like I made the transactions.

You can file a consumer complaint with the Federal Trade Commission (FTC) at Watch this video to learn more about how to report a scam to the FTC and why it matters.

Got a call from 234554321 several times in the last few days, it's not a whole phone number so finally decided to answer it today. Heavy Indian accented man asked for me by name then went on to tell me it's time for my annual scheduled maintenance. I asked what company he works for and could not understand him, I say my pc is fine. He says you may think it's fine but just let me have a look, I say nope, he insists I let him look at my pc so I said what kind of idiot do you think I am? I know about about you scammers and there is no way you are gaining access to my pc and hung up. Had to have a little fun with the guy but watch for that number it calls me over and over on my cell.

Reading these experiences makes me feel a lot less dumb! I own a Xerox Printer on a maintenance contract. Fri, Jan. 10 I called Xerox to tell them my printer was down. As usual, they said they'd have a tech call me. Monday afternoon a tech called me. He did not say he was "from Xerox" (first clue), but he did say, "I'm calling to fix your printer" (heavy India accent - not unusual for Xerox techs). Asked for remote access (again, not unusual for Xerox). Then convinced me my OS was so old and infected that it wasn't communicating with my printer. Yep - hook, line & sinker. I own/operate a print shop and my Xerox printer is our bread and butter, so I believed him and bought Windows 7 for $200, and was promised 6 mos. free support. "Frances" at PCSupportNerds ( 1-800-246-7990) and "Adam Lawson" bungled my system up so bad, I couldn't do anything for 3 weeks!! The first week I called everyday, sometimes 2x, to have them fix something. The next week, NO SUPPORT! Adam asked Frances if he promised me support and (of course) Adam denied it. It cost me another $200 to have MY geek fix everything, not to mention the income I was out by being down for 3 weeks. Xerox, of course denies they had anything to do with it, even though I asked repeatedly, "How did they know my printer was down? How did they get my number?" I suggested (and I'm sure it went into File #13) that they re-check their security, becasue someone hacked 'em or someone's selling info.
PLEASE PLEASE pass the word and tell everyone you love to BE CAREFUL!! Ask questions, get names and numbers, hang up, call back, demand something in writing, check with Windows, Xerox, any related (or quasi-related) company!! My banks says, tough luck, you authorized it, you own it. "I can't get no.....satisfaction"

564-578-5465 called again and wanted to "FIX" my computersaid they were microsoft, last time they called they used a local computer store name, and this time I told them I was away from my computer, last time I told them it was out for repairs, 1st time I asked them what operating system was I running and he said windows ;I said wrong I'm running linux and he hung up. I don't give out info to callers that call me , I don't trust what the caller ID says, they are spoofing a lot of the time, why they get by with that I don't understand, a terrorist could use spoofing, and taking my computer hostage would be a form of terrorism to me.

Got a call from 'Tech Plaza' claiming my computer had several infractions and that he needed me to be in front of my computer so that he could gain access to fix the virus. Guy had a heavy perhaps Indian accent. I asked him several times what company he was with and what his name was and couldn't help but keep giggling the whole time at how ridiculous the whole scam was. He asked me why I was laughing before he hung up on me. His number appeared as unknown caller on my call display.

Received a call from Indian accented male who claimed to be from windows technical department. He stated I had a virus infecting my computer. His call back # was 543-21. Since I was at work I told him to call back at 8pm. I called my tech dept at work who stated this is a scam. When they called back I asked for a their phone # he gave the following 1212885880. When I called the party answered windows technical dept. the number was incorrect.

My 84 year old mom was scammed by these guys from tech resolver and they did get full access to her computer using ammyy software. She did get this information: there phone numbers 1 845 262 3348 & 1 877 502 3467. Name Bill extension 1011

Receiving calls fr people claiming to be from Microsoft. Always have a foreign accent. Picked up the phone and a man says he's fr Microsoft and he's calling about my computer, I say what computer, he hangs up. Received a call today fr a woman, same phone number only it's not a phone number really saying she was calling about my computer. I said stop calling w trying your scam or I will report you, she hung up. The fake ph number is 325-000-0000 and says its from New York. Have had two other calls I didn't answer from that number.

As a veteran spam fighter and well known geek, I wasn't about to be taken by these guys. I received a call despite being on DNC about 3 weeks ago, another one today. I let them walk me to even viewer where they claim anything listed there is a virus (even the defrag notice, I asked). I finally got tired of hearing them tell me they were from Microsoft and that I had a polymorphic virus that only they could fix. I explained that I was not impressed and they should be ashamed of themselves for ripping off unsuspecting people with bogus claims. The guy gets a supervisor who tells me that "you don't f***ing know anything" and hung up. I received another call later in the day from another number with the same claims. I explained I was on the Do Not Call list and he began to argue about how he was helping me. I told him I had reported the previous call to the FTC and he said "you just go to hell then" and hung up. Since I have had two more calls from the same number but with only a recording that says "goodbye". I would love to get these guys. If I knew someone at the ftc would take action I would sacrifice a spare pc to let them "fix" it while being tracked.

I just received one of these calls. I am not very computer savvy but I am very cautious when it comes to unsolicited calls or the internet. Like all the others here, a man with a heavy Indian accent said he was from Microsoft and was calling about virus downloaded to my computer from a bad website. I told him I hadn't been on my computer in the last two days and hadn't downloaded anything. He said it had happened in the last 10 - 12 days and gave me the whole spiel about it being dangerous for my computer. He told me he could walk me through a program to clean out any viruses. He wanted me to run the program eventvwr to find the virus. Then he could help me get rid of it. I told him I did not know who he was and needed to verify he was a legitimate Microsoft rep. I said I would call him back. He gave me the number 347-338-2307. I said if you are really working for Microsoft why don't you have a toll free number? Then he gave me 1-800-492-3960 and said to ask for George. I called back the 1-800 number and the man who answered (also heavy Indian accent) said the company was Global Business Machine. I told him why I was calling and he said the company was a contractor for Microsoft. He started with the same story about having a report of a virus in my computer downloaded from some website. I told him I had been on vacation for two weeks and no one had been on my computer in that time. He said this had happened some time in the last 6 months. I told him he was full of crap because the first guy had said two weeks. I told him this was a scam and I was going to report them. Then he said the call was over and hung up. Don't trust anyone!

Like the other comments have said I also have received these calls. today so far I have had 6 calls each telling me that i need to go to my computer and follow their instructions to get rid of the viruses on my computer. The first time I asked how a windows tech can help with my Apple computer. they hung up... I do not have an Apple but I figured it was a scam so I was basically testing him. Then with the other calls I did play with them by telling them to please hang up. I need to call the police as there is an unwante person in my house. I also answered the phone once by thanking the caller and telling him that the Department of homeland security was tracing all my calls and would they be kind enough to repear their name and the company they were representing and that I did not need their number since I have caller ID. the next time they call i am going to tell them that i have 10 computers running long reports and would they please hold on until these reports are finished/ Got to think of some more silly scenarios so I can aggravate them like they are aggravating me. Since they are so ridiculous with all their stupid calls I just figured they were good for a little joke back on them. after the next call I will tell them that I have to call them back once I get all the blood cleaned up. don't know what the rest of the scenario of that one will be.

I told them I was with Microsoft and asked for their badge number. They hung up.

Just got a another call tonight, this is the 3rd time in the past 2 weeks. I asked for his the main 800 line of his company, caller was unable to provide, but said he would call me back. When he did he further explained that he was from Microsoft. I did not believe him and I am glad I looked in to this. Reviewing the post and talking to friends, I can confirm they are working on consumer in MD.

Received our third phone call from "Microsoft Technical Services" this week. The caller's name was "John Smith" and he was calling to tell me that my computer was reporting error messages. I repeated his name and the company he was with and asked for his badge number. He wanted to know why I needed it. I told him that I wanted to know exactly who I was talking to. He said "John Smith" with Microsoft Technical Services. I told him that I knew that his call was a scam to get access to my computer and that I was reporting him to the FTC and FCC and he said, "go ahead," and hung up.

Caller ID indicated "Unknown Caller" at 000-000-0000. Earlier in the week, caller ID showed 979-230-9479, which is the number that has been showed for this call for the last month.

Please, please, please FTC -- do something about this. Many naïve people, including the elderly, are getting hurt by these people.

Good article! We will be linking to this articularly great article on our site. Keep up the good writing.

Some guy said he was from Dell tech support, that my pc had a virus ,malware and someone was trying to hack my pc. I asked for a callback #, he gave me this # 661-748-0240, said his name is David Thompson, employee I.D. DLL420. I called back the #, turns out to be a Skype # that I could not connect to. since when did Dell start using Skype to make calls????? "NEVER" that's when.

It has been a couple of years since I recieved my first call. Same line and same people by the sound of it. They called themselves NIAS and yes, I fell for it and was taken for $500.00. When I checked them out and found they were a scam I told them to quit calling and enjoy the $500 because they weren't getting anymore. So after some more calls, asking for access to my computer, which I denied, I recieved a call from a purportedly different company that wanted to give me my money back. All I had to do was open an account with Western Union. Right!! A quick call to Western Union shut that down. They had however, gathered enough information during all thses calls etc., to attempt opening credit card accounts in my name and in the name of an Indian woman. I was able to stop these but it took over 6 months to clear up all the damage they had done. In one case I had a credit card charge at a gift shop in Moscow, Russia!! Botttom line is, is NIAS covered by this court judgement and is there any possibility I can get my money back? Appreciate any info or help I can get.


Phone call from etechpro stating they were a Microsoft company. Stated my computer had been hacked. I fell for this at a cost of $400. Five days later my year old lap top crashed. These people are criminals and need to be put out of business. Don't answer phone number 940-594-9906.Take it from me!!

I'm in the UK and fell foul of these scammers 3 years ago costing me £160. I've continually been plagued by calls from them since. The "contract" has just run out and today I had an interesting call, again with an Indian accent, claiming to be from the Federal Trade Commission, explaining about recent court cases against scamming groups and suggesting that I can be refunded the £160 pounds I was scammed out of. We didn't get very far as my computer is out of order at the moment - but why did I need to use my computer? Is this just another variation on the original scam or is it legit? An answer from the FTC would be useful.

If there is an FTC case against the company you made business with and there is a refund process in place it would be posted online here. You can call the company administering the refund process on the number listed on that site.

If you received a call or email from someone claiming to work for the FTC, take down their name, contact the agency’s headquarters at (202) 326-2222, and ask to speak with the staff person. If you believe that the person who contacted you claiming to work for the FTC is a scammer please file a complaint at 1-877-382-4357 or online at You can also visit the website for more information on cross-border consumer complaints.

They called and said its a issue with Comcast network and it's used by people in Nigeria. He took access to Remote Desktop and took all the files that he needs. Requested to pay $200 / $400 for a level 12 support. They are cold blooded Indians. They run the website, they have a toll free number and they try to get the google ad displaying them as Comcast customer care. Their main intention is not to produce malware or adware. They are interested to get the money from you and gain access to your credit cards. Stay aware from them. You will never be able to call them back as they are high tech professionals who does hacking full time.

I got scammed by Right Help Desk no too long ago. I have a Mac, and all of a sudden my computer really slowed down. My internet service is with Comcast so I looked up Comcast on the internet. Somehow the page I first looked at appeared to be legitimate. For all problems with internet service, it gave me the same 800 number..wish I could recall that number. I called and got the usual hit 2 if I want this, hit 3 if I want that, etc. The same message I always used to get when I called Comcast so I figured it was legit. I indicated that I had a problem with the internet and my call was forwarded to a man with a heavy accent. He said that they at Comcast couldn't help me because I needed a level 12 technician. He referred me to two companies; one that I would have to call and make an appointment and the other that could offer immediate assistance remotely. Of course, I called the one that could help immediately. This supposed company called themselves Right Help Desk. It took them just 10 minutes. They said put all my appliances (computer, IPhone and iPads) on a table together and to leave my computer on. In 10 minutes they called and said everything is now working and charged me over $400. I got concerned when my computer was still acting up and called Right Help Desk. I asked them where their main office is, and I was given an address in Massachusetts. I did check that address, and it turned out to belong to a finance company. I got concerned and put a stop on my bank account, and then called Apple as I have a MacBook Pro. Apple assisted me immediately at no cost because they said it was a Security issue. With their remote assistance my service started working properly. Apple said that I was likely scammed as the other service had done nothing. I immediately contacted the Federal Trade Commission and filed a complaint. I don't know what happened, but I still see Right Help Desk on line.

Received call from a guy claiming to be Microsoft Tech Claimed my computer has Trojan Virus and he could clean it up. His name was Rick Williams 1-818-602-4422 charged $199.00. Company is Vadivel Creations

Received a similar call on December 17, 2014. Names were Shawn Michael and Sam Smith. One posed as tech and the other was supervisor. I allowed computer takeover and they installed what I discovered was free downloads. The tech actually placed the shortcut to his supposed information on my desktop. I told them I could not pay the $249 for their services and was told not to worry. Asked me if I had heard of paypal and they proceeded to set up an account for me. Paypal even sent receipt through email. On Jan. 9, I called Paypal to dispute transaction as a scam. Spoke to their fraud dept., filed report with FTC, and called Equifax to monitor my credit upon Paypal's advice. Before Paypal account was set up, I was to make payments to Vadivel Creations. Numbers from which these supposed Microsoft Techs called from were 888-630-4413. Their helpline was 302-482-8155. Another number was nonexistent: 888-123-5678. Another number associated with the scam was 735-540-6088. Now I answer no 800 or calls whose names don't show up on my address book. They can just text!

did you ever get your money back?

Got the call saying they were Microsoft techs and my computer had a bad virus. Charged me $360. Company is Opton pc care at 7025835515. I had to call Microsoft to go in and clean out all they had added on my computer.

Advanced Tech Support scammed me out of $300 for fixing three of my PC including Mac Book Pro with Windows 7. The company also promised to fix my PCs within a year. I called the company some months ago and found out they are getting sued

I could not send email on my Gmail account. I called what appeared to be s Google support number. The support person with an Indian accent told me that my gmail had been hacked and was being used to send spam and he could fix it and show me and that he needed access to my computer. Desperately and foolishly I gave it to him. He showed me three remote areas that was purportedly was using my account. I was transferred several times to people who confirmed what trouble I was in. Finally I gave them my credit card for a $400 charge. They fixed it. But the whole thing felt strange to me.

I called Google who referred me to the FTC to file a complaint, which I did. I also changed my credit card number, changed passwords and disabled my online banking.

My question is: If I dispute this charge, since I was scammed, am I letting myself be a target for them to gain remote access again to my computer and cause harm or be subject to harassing calls. If I dispute the charge, will the revenge cause my lots of trouble?

I had a pop up in my internet explorer and another pop up of notification that said I had a potential virus on my computer. I couldn't exit it out of my internet explorer and had to call this number - 844-515-3774(Is this a really Microsoft tech support number?) The person I talk to asked me for remote access (I give him access) and ask for credit card information. I told him no and fix the problem on my own. I would like some feed back on if the number was legitimate.

A few years ago my friend here received a phone call from a person with India accent trying to sell her magazine subscriptions and did a nice job of phone bashing and putting her down with foul abusive language until she gave in. She never paid for the order though.

More recently, once or twice a month I get fake tech support callers wanting to fix my computer. Very irritating. I usually tell them to get lost and then hang up.

I received a call from these folks today saying that my mom's Windows computer had downloaded a virus yesterday morning. Considering the fact that the house only has an Apple computer, I went ahead and researched "Tech Support Benefits" online and came across other posts identifying this service as a scam. Once I saw that, I called the people back at 1-800-492-3960 to verify that they'd try getting remote access. Playing along with them, the "support tech" claimed that there would only be a "nominal cost depending on the criticality of the issue." As stated on previous posts, they tried to guide me to the computer management features of my mom's PC. Once at that point, I called them out on their scam and asked them to never call again.

I received a warning in a pop-up on my computer. It had the name Microsoft at the top. It said my computer was infected with malware and viruses and that I shouldn't try to get rid of the viruses on my own. It could make my computer crash They provided a phone number 1-844-5720. they said they had Microsoft trained technicians and could help me. Since the pop- carried the Microsoft name, I figured they were legit. They screwed up my computer even more. I am now going through my credit card company to recover my money. So far they have returned $100.00. The card company is trying to get the other 100 back. Their name is Global Access Technical Support. Their rebate came from "Signature Computer".

Same happened to me yesterday, now my computer is going to a friend to fix but my main concern is what they got off the computer. I didn't give them a credit card so my money is okay. Did you have any problems with identy theft since they scammed your?

I keep getting calls from unlisted and out of state numbers claiming they are calling from Microsoft tech and asking if I am aware of the virus. They are urging me to log into my Outlook account. Once I said that my IT security department handles that, they hung up. I am so tired of getting these calls on my cell phone, too.

I just received a call from All Time PC Support 855-999-8043, is this a scam? The guy said his name was James Adams and he had a really strong Indian accent.

Get these calls routinely. Have reported them to FBI & to FTC. Thery continue. ( no matter what you say)

On Sept.21,2014 I was on my computer when a alert from my McAfee protection popped up warning "Potential Dangerous Program" I tried to close it but it kept popping up , so I went on my secure McAfee site. I clicked on tech support and was contacted by chat asking what was my problem I told them and was told that a tech would be calling me in 5 to 10 mins. a person name Edward call stating he could fix the problem. He had me type in to (log me in .com)and took control of my computer he then informed me that I was being HACKED as we speak people are opening accounts in my name in Nigeria. I said I just going to disconnect my computer he said it would do no good that they in phone and tv as well, but he could stop it for a 3yr. anti-hacking plan at the cost of $600. I said I have McAfee he said you don't have anti-hacking. I was so frightened that I got my husbands credit card, but I told him I could not afford that , so he drop to $399 so I gave him the card info. They had control computer for over 3Hrs.Then Edward handed me over to another tech who then informed me that I have Malware also that he needed a another $200 to remove it. I told him I have no more money he asked if I had another card that I could give him I refused, So Edward got back on the phone and he would fix it .I then got suspicious and called my daughter on my cell and gave me McAfee 1-800 number and I called them they told that these people were not affiliate with them , but go ahead a let them fix my problem and call them first next time! THEY DID NOTHING TO STOP THIS!!!!!!!!! When my husband got home I told him what had happened ,he called American Express and was told by their rep that there was no charge pending call back in which he did on Sept.22nd. He talk to another rep who told him that she would (FLAG THE CHARGE AND NOT PAY IT)she even canceled the card and issued a new one! Well on my husband next statement it showed that they paid it!! We are still trying to this date April 1,2014 trying to get our money back AMERICAN EXPRESS is treating us like we are the criminals! We also took the computer to a certified tech who did a complete systems check which revealed that these people TECHINTIME LLC did not install any Anti-Hacking protection plan!!! THESE PEOPLE ARE OUT AND OUT CROOKS!!!!!!!!!!!

I fell for the scam twice, paid hundreds of dollars. Never told anyone because I felt foolish. Yesterday a Skype call, same accent, different approach? I Was to get my money back, as the company had lost their licence and in order to stay out of trouble they need to return my money. For that purpose I was to download certain forms and fill in details. I told them, no time now, call back tomorrow. I called Tech Fix Now billing department. An American voice said this was not from their company as claimed in the Skype call.
I tried to probe for the reason the Skype caller had lost the licence with no satisfaction, just the question, did I want my money back or give a statement remixing on the offer. No, I said, I do want the money back but by check and not by giving my credit card number. Predictably that was not possible and the caller sounded impatent. I mentioned I would have to have my lawyer look into the matter. That suggestion brought about an angry and indecent remark and I hung up the phone. Two more scype calls followed, but I did not pick up the phone.

It's good that you didn't give them your credit card number. This sounds like a Refund and Recovery Scam. That happens when scammers buy and sell lists with the names of people who already have lost money to fraudulent promotions. The crooks may call and promise to recover the money you lost if you pay a fee in advance, or ask for your financial information so they can "deposit" the refund in your account.

If you get a pop up on your browser for computer support and are asked to call a phone number of 1877 899 4824, do not do it. They try to tell you your computer has been tacken over by hackers and then refer to a company called ASK MASK LLC then want to sell you computer protection of 1 year or lifetime with a crazy amount. Disengage-give no information-they are not in control of your computer. SCAM ALERT. Had this occur on my computer and it has taken up a big part of my day to be sure my computer is properly protected. Beware! Switch your browser immediately and block their # from your phone!

I got this AskMask one yesterday while browsing on my iPad mini. They claimed that the phishing warning that had their phone number comes up on all Mac and iPhone products, but they do not claim any association with Apple. I finally got the bugger off the phone and found the setting to turn off phishing warnings, removed Safari saved data and rebooted the mini. All good now, but they guy was trying to send me to a place that would charge for "fixing" my problem. SCAM!!!

I can't believe I fell for it. I've hung up on the text support so many times and really am very protective about my passwords. Then today my computer froze up and a pop up came on with my computer voice saying loudly to go no further my computer has a virus and to call Microsoft tech immediately. I called the number and from there they got access. It took a bit but my brain started functioning and I realized it was a scam and I had let them in my computer. I told them to hang up but before I could shut the laptop they opened my camera up and I quickly shut my lid and then turned off power. How did they get me? I'm smarter than this! They got no credit card info but who knows what they got on my computer. What's frustrating is the site they were working through showed as a safe site on my internet security. It makes you feel so insecure, I had no idea they could freeze up your computer and make it talk to you and then be able to work through a secure site. Who can you trust anymore?

I received a phone call from this people this morning. The guy had such a heavy Indian accent, I could barely understand him. I think they do this on purpose to confuse people. After spending a half an hour on the phone with me and gaining access to my computer, he tries to sell me a so-called anti virus. I refused to pay and said to him "You can sign me up if you like, but you need to wave the registration fee." After trying to convince me to pay without any success, he said good bye and hung up. Good thing I had an instinct not to trust him/

I receive these types of calls every 2 weeks or so. It's almost always an Indian-ish accented guy who says he is windows tech support and my computer is showing viruses that need to be remotely removed. They always give the wrong location according to the caller ID. They try to support their claim by providing info like your correct name. They will also have your RS ID number which you will verify as correct, which is how people fall into trusting them. It is important to know that more likely downloaded some sort of Spyware that can be erased while in the computers safe mode. The magic ID number they provide is found in any email that you send- it's all embedded in all those numbers and letters sitting at the bottom of the email which goes unnoticed. They get your name that way also, so if you understand how they acquired that meager info, you can be more alert. Once you start following their directions and enter the keystrokes they tell you, you are probably giving them remote access to place a real virus. I don't know what to if that happens. Prevention is the key in this case.

Got a call from Shawn from "Windows Tech Dept" in NY, saying that I have errors or malicious files and my computer might crash. But they could help me. He started off by having me press the Windows Key and R so that a run box opened up. Then I was supposed to type in "dcomcnfg" and ok, which gave me a box entitled User Account Control. At that point my security alert wanted me to confirm changes to my computer, which I wasn't about to do, of course. The program that they wanted to run was called "COM+". I demanded to know was the COM+ program was all about so he said to type "www.livetechoncall" so I could verify their existence. Naturally, my search engine brought up this article and I said you're a scam and ended the convo. Creeps. They tried calling back but I wouldn't answer. Their phone number was 646-588-9578. Shawn had a thick Indian accent.

The scam is still going on. Got the pop up message today and was to close out the message. Called the phone number provided spoke to Stephen Rossi at V Tec Support in Ft. Meyers, FL. He sounded legit and had very American. I allowed him access to two of our computers through Time Viewer website. No charges and I did see information on the computer that I did not realize I could access. I was told that computers were running slow and infected. He recommended service through Staples or Office Depot and offered information to give to computer service department. Finally realized that there was a sales pitch that must be part of this "service". No hard pressure sales and he easily completed call when mentioned I had to confer with my husband. Now worried about allowing him access to the two computes and angry about the initial pop up window "Warning" that wouldn't close.

I had a pop up on my computer the other day with a warning and a phone number. I called the number for Boss Tech. Geof said they work with microsoft and he could fix the problem. I told him I had it fixed a month before with the Geek Squad and he said they missed a lot of errors from 2012 and that the Geeks outsource their repairs remotely to India! So, I believed him and I was charged $200 for repairs, cleaning and unfreezing my computer. I found out later from Microsoft that was a scam! But my computer works great now! My son ran some scans and took out what they put in. I'm afraid they'll keep calling me if I stop payment on my card and if I change my card!! So, does any one know who Boss Tech is and if this was a scam? And should I report this to my bank and to FTC? (They are from Florida. Phone # 855-602-6550 and 855-416-2677)

If you believe this was a scam, you can file a consumer complaint with the FTC at If you were charged for something you didn't recieve, contact your credit card company to dispute the charge. If you gave credit card information to someone and you think it's a scam, contact your credit card company.

Well, I have been scammed as well,like everyone else I felt helpless. I paid $200.00 and all was well.I was told by a friend to change my password so we'll see what happens. Any advice;?

If you've been a victim of a tech support scam

  • Get rid of malware that the fraudsters may have installed. Download legitimate security software and delete anything that it finds as a problem.
  • Change any passwords that you gave out. If you use the same passwords for other accounts, then change those too.
  • Let us know by filing a complaint at

Phony Microsoft support indians called & had me scan for errors & warnings in my event then told me to connect to from 305-356-9999x3010 Says he is from Microsoft. He wants access to your computer. Just hang up!


If you've been a victim of a tech support scam, get rid of malware that the fraudsters may have installed. Download legitimate security software and delete anything that it finds as a problem. Change any passwords that you gave out. If you use the same passwords for other accounts, then change those too. File a complaint with the FTC at  If you used a credit card to pay, contact your credit card company. If you gave them your bank account number, contact your bank.


I see our story is very similar to most above. The scamming company was Knock to Tech out of Surrey, Canada. Their "pop-up" followed the closing of a LogMeIn123 session for legitimate tech support from our POS provider. Screen flashed warning of virus infection; unfortunately my business associate fell for it and clicked in and made a connection with them. They showed him "virus files" in the computer, etc. and wanted $470 to "clean" the system, and he gave the debit card number. Next call was to our usual I.T. vendor who advised of scam and came to the rescue. Dispute has been filed with the bank (of course the card had been charged right away)and we expect reimbursement. Live and learn. Will definitely take the next step of filing complaint with FTC to make sure Knock to Tech is on their radar.

Does it put one at risk to report a scam to the credit card company and to the FTC if the scammer has your physical address and IP address?

When you report a complaint to the FTC, the information goes into a secure database that only law enforcement agencies can see. You can decide how much information to provide when you report a complaint to the FTC at

If you want to know how your credit card company shares information, contact their customer service department.

I was called about a year ago and told that I had a computer virus. The man had a heavy accent and stated his company name was Capstone Tech LLC and the number #631-511-4425. I thought they did a good job but now I am frustrated because I can't reach them to do another check on my computer. The fee I paid was for lifetime coverage and now the number is no longer in service. When I googled Capstone Tech LLC this company states that they don't do computer virus checks. Geesh!!!

I just received a phone call from a woman with a heavy accent from the phone number (761)425-8937 who told me I had viruses on my computer and she urged me to sit in front of my computer so she could help me. I asked her to specifically tell me where she was calling from and she told me VAP Secure. She told me the viruses on my computer were being sent to a national database and that if I would go to my computer she would be able to fix the situation for me. I told her I found this interesting because I don't have a computer. She asked "Well then how do you check your email?" I answered, "My phone". She hung up on me. I receive these phone calls often and I'm aware of the scam so I always handle it the same way. It's very frustrating and it's a shame that people who don't know are being scammed.

Received a similar call from 781-425-8937 from a heavily India-accented man from the 'Windows Department' and could not understand anything else he said. I said we had only Apple computers here and he said the problem was in Windows for Apple. I suppose if I could understand what he was trying to say I might have listened further but his accent was so thick I could not glean any information from what he was saying. He finally hung up when he realized we don't use Windows, Linux or Windows for Apple. Wrong scam for us. Perhaps these folks don't check the FTC for how well documented their phone number is for scamming folks ...

I was scammed with a tech group saying it will fix my crashed iOS , I gave them my debit card # , they charged me 50 dollars for the repair. But I found out I was able to to it my self. I was scammed! Should I be concerned with that company getting more money from my account ? 18445915982 is the # I called for the tech help

If you give someone your debit card number they can take money from your account. Contact your bank and explain what happened.

Thank you So Much.. Nice Information... 1-800-745-6302 this the tol free no of Windows 10 Technical Support Help - SCAM - Stealing from Elderly - install virus and then show phone number to call and charge up to $400 to remove the virus they installed.

Please report this to the FTC at The information you give will go into a database that law enforcement uses for investigations.

This FTC article tells how to remove malware (meaning malicious software) that someone installed on your computer.

If you want tech support, look for a company’s contact information on a software package or the receipt for your computer. Don’t give control of your computer to someone who calls you out of the blue. He might guess what computer software you use or say he detected a virus on your computer. He's trying to trick you into giving him remote access to your computer, or paying for software you don’t need.

Never provide your credit card or financial information to someone who calls and claims to be from tech support.

If you have fell victim to Live Technologies, I would advise contacting your bank and working with them to dispute the charge by first asking for a refund. Live Technologies refunded the entire amount charged to my CC.

What do you mean? Is Live Technologies not a reputable organization?

Unfortunately my mother-in-law was scammed by one of these calls. The call came from a "tech" named Patrick Wilson, with a thick Indian accent, who called from 1-800-857-1898. He claimed he was from Microsoft, but billed her using a company called Mea Solutions Remote Computer Support Services. They billed her $99.95 and actually emailed her a receipt using the Mea Solutions name. I'm trying to help her get her money back while spreading the word to others not to fall for this.

Had something just like a lot of these happen about a week ago. Company is called Tech Squad Now and there website says they are in MD. Wife got a pop up on googles main page that looked like a windows error message saying the computer was infected and had another small pop up saying to call 877-775-0127 for help. She called and by the time I had gotten home had already let the guy into the computer. He said we were infected with a trojan and the whole network was infected. Tried researching it while on the phone and their website looked legit and I couldn't find the name mentioned in any scams so I ended up paying $70 for a one time fix. They called me back when the installation was done and even gave me a reciept. The next day, I ran my own virus software and found 2 viruses still on my computer and got rid of them. Since then, I have been called three times by them claiming that the program they installed was incompatible with my computer (even though they ran a "scan" after installing it and showed everything was good) and they want to get back on my computer to uninstall it and refund my money. When I refuse to let them on, they get mad, hang up, and immediately call my wife. Lol, they don't like it when I answer her phone too...
They are dedicated though, while trying to sort this out, I called the number back and spent over an hour on the phone with a "manager" while he tried to convince me that they were legit and whoever was calling me back about the refund was not with them and that they had recieved several complaints about that and were looking into it. It's always someone with a heavy Indian accent and it has been the same voice almost every time except for the "manager". He has claimed to be Jordan, Paul, Justin, and a couple other names.

I just phoned Microsoft 132058 Australia, asking for help to print my return address on Envelopes. Microsoft Office Word said they would only tell me how to fix problem if I paid $120.00 for Subscription! IS THIS A SCAM OR WHAT!

Hi i have a gentleman claims he is with Mc Helper that they are moving to America his name is Jasan claiming i have mulitable hacks on the computour and wants £300 +for payment to give me better cover Wanted my credit details to give back £124.00 i payed earlier in the year i acidently put bank details and have my bank account hacked because of it and has called me every day this week and left 4 messages on my house phone Saturday. I have also in the past have Microsoft people phone but have just put the phone down on them . can you help fed up with constant calls and when i don't answer he wants to know why .He is very polite is it a real call or a scam (i will not be giving him any money though )

thanks hope you can help meant to be home recovering from a op cant do that with the phone going constantly

Wow. I too partially got scammed by Live Technologies. They did charge my cc but I never returned the email confirming the transaction so hopefully the cc company can get my money back. They also tried another ploy. They showed a refund in y bank account for $2000 more than the original amount and acted like it was their mistake. Somehow the were able to show that in my bank account. They wanted me to wire them $1900 to correct the error. I called the bank and also checked my account balance with my phone and the amount was the original amount. How they showed a higher amount on my computer I have no idea. These people are good at scamming.

Please report this to the FTC at The details you give will go into a database that law enforcement uses for investigations.

Blog comments don't go into the database.

I am not sure whether I have been scammed or not. Yesterday I experienced a situation very similar to those described here (details below) & by last night I was sure that I had been scammed. Today I spoke with a representative of Geekstechs and he did (eventually) agree to refund my money. I have gotten an email confirmation of the refund (but not the money yet). So now I am not sure whether they were legitimate or not.

Here are the details, in case they can be of help to anyone:

As I was using an incognito web browser, the screen suddenly become covered with crash-like error messages and my computer started loudly beeping every 15 seconds or so. A pop-up box came up saying that "Comcast + cable customer" your computer had encountered a severe virus attack, warning me that damage, perhaps irreversible, would occur if I tried to close the browser or shut down the computer, and giving me a phone number to call (855-385-3335).

I called thinking it was my ISP tech support - the person told me that they were contracted tech support. I realize now that he didn't say that they were working for Comcast, just implied it. In any case, he asked for remote access to my computer which I foolishly gave him. He then proceeded to run something using the command prompt; while that was running he ran some software which claimed to find over 1000 adware cookies on my computer which my anti-virus/anti-malware software hadn't found. I was asked how often I had a "professional" clean up my computer & told that it needed to be done every 30 days or so.

When I said I had already paid for service from the store where I had bought my computer (Best Buy), he told me that though they were good I had to go in person to get help from Best Buy's Geek Squad (that they couldn't help me remotely the way he was doing -- this turns out to be false). He then brought up the Task Manager & showed me how high my CPU was running (30-75% capacity) & then tried to delete files in the prefetch folder but they immediately "undeleted" themselves, which I was told was a sign of a serious virus. I again mentioned trying to get help from Best Buy, and he said I could do that but it was dangerous to shut down the computer and start it up again with the virus on it and that there was no telling how much damage the virus would cause if I didn't remove it right away. I should have been more suspicious of this as I had already had to reboot my computer while talking to him due to a problem with my wifi adapter (a problem I have had periodically for several months). He then showed me the result of the program in the command prompt window which said my computer had over 2000 suspicious files on it. I ended up paying $399 for a service plan in order to get immediate help from "a more highly trained" tech. The first tech even wrote my "confirmation" to their email contract, which he used the remote access to send from my email.

While I was waiting for the second tech, I did check the CPU in the Task Manager & it seemed to be back to normal (ranging from ~15-30%). I also managed to delete the prefetch files without any problems.

I watched the second (more qualified) tech's work closely - he cleared out some cookies but no viruses were found. He installed a couple of different antivirus software programs, ran them then removed them. He installed an ad-blocker, looked at what services my computer was running, changed my screen settings and moved around all my icons. I wouldn't give them my password for the computer for a remote reboot, so he had to call me to reboot. At that time I told him that I felt like I had been scammed.

I was then asked to speak to a supervisor who tried (and failed) to convince me that they were legitimate. I asked her several times to explain how their phone number came up on my computer in the first place if they were not affiliated with either Comcast (my ISP) or Microsoft or HP. She claimed that the phone number was not for Geekstechs LLC but a general number that many different tech support companies use & it was just the luck of the draw that I had reached them. The only phone number for Geekstechs, she told me, was (800) 705-0186. Then she said that there must have been something wrong with my computer or I wouldn't have called tech support and that they had fixed my problems. When I pointed out that Steve (the first person I talked to) had said that I had thousands of virus but Ash (the second tech) had only removed a few cookies which my other service could have done for me, she offered to give me an extra 6 months of coverage for no added cost. Eventually she said that they did have a refund policy.

Next day, when the scheduled follow up phone call came, I again said I was unhappy and felt that I had been scammed. Steve (the first tech I dealt with was the follow up caller), after some talk, did offer me a full refund which would be credited to my account within 10-15 business days. I have received an email confirmation of the refund.

Don't trust techie squad an operation with hard to understand heavy indonesian accent. They apparently installed a virus which locked up my computer, a phone number pops up, when I called the number they gave me a price which I paid, in my own ignorance, of $299.99 with a money back guarantee, they did not repair the problem and then when I requested a refund they did not give me one. This needs to be investigated.

Please report this to the FTC at The details you give will go into a database that law enforcement uses for investigations.

Blog comments don't go into the database.

Transaction Receipt from Tech Support Centers, LLC. for 299.99 (USD) Internet scam. Just charged $299.99 for fake tech support that took over my computer and broke into my accounts. Made me sick. Spent the last 4 days in the hospital and my kidneys collapsed. All directly caused to being ripped off.

I was on the internet at my home PC when a screen came up without provocation which read something like "Warning: Your computer is infected with major viruses and malware. Call this number for immediate help and protection. 844-871-3435. Do not do anything else on this computer. Do not reboot or shut it off. We are a Microsoft Support Technicians Group. Call this number immediately for help."

I called the number and the technician told me that I had major problems with my PC and he talked me into letting him remotely access my PC to clean it up and restore it to good working order. He told me that he would charge me a fee to do this. When I asked how much he said $500 but told me that I would pay twice that much if I took it to a PC repair store like Best Buy to have it fixed. I agreed to the terms and after I paid with my credit card the technician ran a software scan and installed virus/malware protection software onto my PC. He told me that I would be protected for 3 years.

The next day I told my son about it and he told me that he thought I had been scammed. My son came over to look at my PC and he discovered that the only thing that the technician had installed on it was 'Microsoft Advanced Security' software. I am using Windows 7 and my son told me that this software that the technician installed is a free download that Microsoft provides for its Windows software customers. So this company, which calls itself '1 Hour Support' (, 844-871-3435), charged me $500 for installing a free Microsoft download onto my PC. I do feel like I have been scammed by this company.

If you paid for bogus tech support services with a credit card, call your bank or credit card provider now and follow their instructions to dispute the charge. The credit card provider will open its own investigation to determine if the caller lied to get you to pay for the “repair” services, and will contact you within two billing cycles with the results of the investigation.  

For more information, check out Tech Support Scams and Disputing Credit Card Charges.

That happened to me about the same time only when the warning came up I exed out of it and turned my laptop off. turned it on again about 5 minutes later. When I got a phone call, this is what I did. They keep calling me; I beat them at their own game. I say, "I DON'T HAVE A COMPUTER", they keep insisting and I keep saying it over and over no matter what they say. BEAT THEM AT THEIR OWN GAME, NEVER OWN UP TO HAVING A COMPUTER AND THEY WILL BE GONE. THEY'LL SAY GOODBYE.

If someone could give me some reassurance/advice on this subject that would be great. I received a pop up that made a loud noise and did not allow me to do anything on my laptop, the only option it gave me was to call the tech support number, which then a gentleman told me he was with "abc tech repair" showed me their website and made sure to point out they were affiliated with Microsoft. After him explaining to me I probably have viruses I (stupidly) allowed him access to my laptop wirelessly, where he showed me different Trojan & miscellaneous viruses. He said he can get rid of the virus & clean up my laptop only $250. Then for $400/3 years he will download a security program (I had never heard before) I told him I was willing to pay the 250, however not the $400 for the security himself, telling him "I can't afford it" he then said he could "speak with my supervisor and explain your situation, he will understand" after a couple of times of reassurance he told me he would do everything only for $250.... Which is when I became worried, went from a $650 bill to $250 just because I couldn't afford it?? Yeah okay. However my stupid self should have trusted my gut, he asked for my name, email address, and billing address, which I gave him, then asked for my credit card number, finally deciding to listen to my gut, I closed my laptop & ended the call. I was unable to shut off my laptop (he had control and my mouse would not work and once I closed it I've been affraid to open it back up). The gentleman called 4 times, and left a voice mail, on the last call I my husband answered the phone and told them I was not interested. It only happened a couple hours ago, should I not open my laptop? I changed passwords to my main social networks & banking websites that he might have been able to gather my information. How concerned should I be? should I file a report? Any feedback would be greatly appreciated!

If you gave the caller your credit card number, contact your credit card company and explain what happened. Watch your credit card statements in case the 'tech support' company makes an unauthorized charge.

The FTC videos about protecting your computer from malware and what to do if your computer is hijacked have information to help you.

Well folks, I was scammed the same way, with the loud beeping noise and a pop-up that looked legit from Microsoft. What a fool I was! Same crap, call the number, guy says his name is "MAX PAYNE" and tells me to press some keys as of course I could not get that stupid message off my site. So now he has access and is telling me the same as all who were duped, only the company he says they are is "GLOBAL WEBMASTERS." Ring a bell for anyone??? He proceded to tell me the same BS, wanted 500 then 300 I kept telling him I only had 50 to my name. Exact same scenario where he has to "talk to supervisor" and bingo, they will accept 49.99 because my AVAST is not doing its job. UGH!!!! Somehow they got me a paypal account, and proceded to take that money. I am disputing it with my bank right now, but I see from some other posts that I should also report the fraud to PayPal. I was not on guard as I had just lost my middle brother and neighbor, was not paying attention!!!! Also, when I tried to get back on after this weirdo kept me on the freaking phone for 7 hours, that's right 7 hours, nothing worked and I was LOCKED OUT!!!! The number he used is 917-668-7979. Had to call HP and V-Tech, they knew about the scam, look them up, GLOBAL WEBMASTERS or some such crap. They had to wipe my system and now my bank accounts have codes along with my CC's. The purported "MAX PAYNE" I found out from one of my credit card companies, is a GAME!!!!! How 'bout that one for senior citizens!!!! OMG, I was so embarrassed!!!! I also talked to Microsoft and wrote on their scam site also. This has GOT TO STOP! Guy had strong indian accent. Just crazy I tell yah!!!!! Enough is enough of these people!!!!

Got a call last night from a fellow with a strong India accent, who said you're the owner of a computer aren't you?. Right away I knew what he was calling about, and I said I don't need any computer services - don't call me anymore. He kept talking and I kept saying don't call me anymore, and then he hung up. I added the phone number to my call rejection list, but I'm not sure how effective that is.

If they want they will use many different numbers to call you...I have been getting from 4 to 10 calls per week for over 2 years from them. I block the number calls from another...blocked so many that the limit has been reached on my phone and from the provider...more than 50. All the ones calling are with Indian accents. Never an American accent...tell em do not cal back and then they want to argue so forth and so on...nothing but harrassment!!! I hope they don't do you this way. I am to the point now that I could beat someone to an inch away from the grave I am so frustrated. I'd have the number changed but have had this # for over 40 years and would never get everything changed to a new one....Good Luck.

I have you all beat. About a month ago I received my laptop back from Hewlitt Packard, some of the keys have been popping off, they fixed it but when I turned it back on I had all these windows telling my there were viruses on my computer. I called Hewlitt Packard and they guided me to these tech support guys, who I couldn't understand, but they provide professional software for up to five years. Everything was fine but three weeks later Anthony Hopkins calls me, hey were are going out of business and want to refund you your money. So I let them on my computer (1st mistake) then they tell me they have refunded 2,250.00 to me by mistake and need the money back before they can reimburse me the proper amount. They tell me don't check my bank account(2nd mistake) because they are setting up free software for one year and right now the viruses can get to my bank account(second mistake). I did look at my bank balance and it looked like it had more money in it then normal. That was just because some checks had not been cashed. They stay on the phone with me and have me go to western union to send them their money back. I go but they will only take cash to transfer money. Next to the screen it says "Beware of anti-virus scams(Third mistake). I actually read that to them over the phone. He says sir if we were going to scam you we would take all your money. Needless to say I went to a walmart and sent them a money gram. The next day, when they told me they would call me back to refund me my money, nobody calls. I call Hewlitt Packard and they transfer me to the same guys that set up my software the first time. I tell them what happened and they say "Sir were not going out of business we have been in business for ten years, that was not us that called you". So I got scammed, bank won't give me my money back because I willingly sent to to them. Filed a online report with the FBI, and federal trade commission and both are a waste of time. I called a private investigator and they said honestly we would help you but they are so hard to find it would be like we were stealing money from you again. And I have no way of getting it back. The weird thing is the guy keeps calling me trying to return me my money but keeps wanting to get back on my computer to do so. No way in hell that happens. I wish I could find this guy.

I got scamed for over $1000.00 in the year of 2015 by a guy named bernard ruth davidson on facebook who claimed to be injured in the military and he took $1500.00 from me. I later found out that he was not the guy he was claiming to be. He messaged me on facebook. I found out the guy he was claiming to be was a soldier who was killed years ago at war. How can I get the money back? Is there any way I can get my money back. You can find him on facebook. He claimed he lived in ohio and he has a picture of him and a 3 year old eating a cookie in two pictures and one he has of them in the pool while holding the little boy. Please look him up on facebook and you will find him. He has his name as BernardRuth Davidson please catch this man and arrest him. I need that money back. Je claimed he would pay me nack when he got home. He claimed he couldn't access his money at his bank while he was in the service and I have to back the money to tje place I got the loan from and I ain't got the to pay them back. I draw disability and I am in a wheelchair. What can I do to help you guys catch this man

You can report a scammer to the FTC at and to your state and local consumer protection agencies. But if the scammer used the name and pictures of another person, it'll be hard to show who you really sent money to. If you sent money by wire transfer, you can report this to the wire transfer company.

I am really sorry to hear that your good heart was taken advantage of! The story sounds very similar to a friend of mine who was stolen from by a family member that used the money to give a person on fb that said they were in the service. Did u report that person's page to Facebook? There should b a way to do so. Prayers

i just received a lengthy call from victor (SR tech) support, saying my computer was slow and a trojan KOOBFACE was the culprit, he insisted that 499.99 will fix teh problem, i told him i wont pay he said his supervisor just sent him a message that a discount was applied now at 299.99, after repeated aying i wont pay brought donw the cost to 199.99, and after i mentioned that im no longer interested in his product, he brought it down to 99.99, i knew its was a scammer, so i told him its cheaper if i download a free antivirus aND TROJAN REMOVAL APP online, and he got furious. the contact number he used is 1-888-619-3999 his name is victor (sr tech). im so glad i dint give him any credit card information or personal information;

I forgot to add that my moms computer got a virus & completely stopped working so she had it taken to an actual computer repair place. They found 5 viruses on it!! Idk that much about computers but I wonder if 4 of those were put in her computer by the scam "fixers" I also wonder how much of my moms private info they were able to get from the times they did have access to her computer. They called her saying someone tried to hack her so she let them in then another time they called & wanted access because they said it was running slow. I answered the phone that time & told them it was running fine & denied them access. My mom is such a wonderful person & very trusting so I think it is hard for her to imagine the worst out of ppl. Whereas, I'm not as sweet & I don't trust ppl so it is easier for me to spot scammers I guess.

My name is R. L. and I live in Phoenix, Arizona (phone ) On September 26, 2015, I received a phone call from someone saying they were from Microsoft Tech Support and that I have a badly infected PC. Since I don't know much about PCs, and since my PC was running slow, I let them take control of my PC. They showed me 3000+ errors, viruses etc. that the full version of AVG protection didn't protect my PC from.

So I paid via credit card $350.00 for lifetime protection. Then they called saying they had made a mistake and wanted to give me a refund of $400.00 (the extra money to cover the charges of sending them $2,100) I told them I felt very uncomfortable with this, but they said, "don't worry because we are going to send you $2,500." At this point I saw that they had hacked my Chase account and moved $2,500 from savings to my checking account.

Then they didn't fix my PC and I was told to send another $2,500 and they would send me $4,600. BUT CHASE bank froze my account and said they needed me to no longer bank with them. NOW I am in a real pickle! So they said they would wire me $4,600 (and I have the notepad note stating this) In the meantime my PC is STILL not working.

So I called them and they said they had not received the $2,500 which sent by Western Union. I called Western Union and confirmed the money I sent had been picked up. They said, send ANOTHER $2,500 and we will wire you ALL the money no worries and fix your PC. I said "NO" I got in touch with COX, my internet service provider and in touch with their tech support and for $99.00 they took control of my PC and took all the "backdoors" attached to my PC.

The "They" that did all of this is a company called Ray and Day Del. in India. The first person I talked to was someone by the name of Steven Martin (phone 727-235-6462) email         The next person I talked to was someone named Christian Wilson (employ ID: 22649) Phone number is 2192322183. So I lost: $350.00 Master Card $2,100 wired to Vishal Singh in India (reference no. ) via MoneyGram $2,500 wired to Yue Chen in China (tracking number  ) via Western Union (which Ray & Day Del claimed they never received) $99.00 paid to Cox Tech Solutions to help fix PC ... I am still having some minor problems TOTAL loss: $5,049 FOR THIS AMOUNT OF MONEY I COULD HAVE BOUGHT 3 NEW HIGH-END PCs!

These are important details for a complaint. Please report this to the FTC at The details you give will go into a database that law enforcement uses for investigations.

The comments you put on this blog don't go into the database.

My mother was just scammed this morning. Back in August she purchased an Geek squad repair and security package for her computer. They said she overpaid and wanted to refund her the 399.99. Coaxed her into letting them remotely access her computer and said they could direct deposit into her bank account. My mother is 81 years old. Not techy is any way, so she allowed them not only the access but also her login information. They deposited 2399.99 "accidently" and then wanted her to wire the extra $2,000 back to them via moneygram. This raised a red flag so she hollered at me to come over (I live next door)and said I think I'm in some trouble and being scammed. So I took over the phone call and they insisted on the refund be wired to them and if we didn't, they threatened to drain her account of $10,000 if she didn't wire the $2000 back to them. I explained to them I would feel more comfortable calling Geek Squad and speaking to a supervisor and then would send a cashiers check, because it was a Saturday and since the transfer was still pending, they could simply just have the bank cancel the transaction. The man (with a Asian accent) got very irate and started yelling at us. I instructed my mother to get on her cell phone and call her bank and close her account asap! I kept the man on the phone asking questions and stalling so she could get the account closed. Which was successful, but then she later went on her account and found that he took a cash advance from her credit card. These men will go to all lengths to scam you. Please be careful! They were very rude, they yelled at me, called me a cheat and a stupid woman....I laughed and said who is cheating who here? He finally admitted to this being a scam but if I didn't wire the money they threatened harm to my parents, threatened to drain all their bank accounts, and threatened to crash their computer. I unplugged their computer from the internet and forced a shut down on it. But that didn't help, they were still able to access the accounts via remote access. They took a cash advance from their Visa card since we froze the bank account. Had there been more available balance on the Visa they probably would have taken more. We cancelled the Visa and reported the incident to the banks fraud dept.
These men were very upset that we were able to stop their scam, after I hung the phone up they kept calling back several times, I didn't answer and they left threatening messages on the answering machine and the threats do scare me, especially since they have access to all of the information in my mothers computer.

Please report this to the FTC complaint database at The information you give will go into a database that law enforcement uses for investigations.

Thank you for sharing this story.

I was hacked! same story from the geek defenders llc. how can the regular Joe on the street, stop this?

This FTC article about tech support scams tells how the scam operates and how  to protect yourself.

You can share the article with your friends to help them avoid a tech support scam. The URL: is

just so sad that the internet and computers are no fun anymore:(

Like everyone else above, I fell for the call that my computer is going to crash. I had previously hung up on these types of calls, but for some reason listened to this (I'd had some problems with my computer anyway so thought it might be legit...guess not). After talking to several of their operators, supposedly of different "levels" I got a service tech, Ben Williams. He was very friendly and we talked about a lot of personal things. He even opened a Skype screen and actually took a photo of me! OMG, I feel so stupid to have fallen for this. I did allow them to charge $310 from my credit card, then later got an email that this amount was being refunded within 7 days because I "was not satisfied with their service". I called my credit card company at 1:30 a.m. since I couldn't sleep for worrying and the (Indian-accented) rep told me to contact them in 7 days to check on the refund. I'm going to call in the morning to dispute the claim now, but my concern is identify theft. Has this been happening to people who have been scammed by etechpro? This is eating me up inside. Who else besides the credit card company can I contact? I'm actually afraid to do anything on my computer now!

If you give someone control of your computer, they could  download viruses, spyware, and other unwanted software on your computer. This FTC article about malware tells you how to check if your computer might be infected with malware and how to get rid of it.

This article has tips on what to do if you think someone hacked your email accounts. And, learn more about computer security and how to protect your personal information.

its not that all indian tech support companies are scam.if you check the ceo of google or microsoft in 2016 they are indians.signing in for tech support online doesnt everytime means that you are hacked or its a scam.We all need support for different softwares at times.if you are inrolling yourself for tech support indian company they may provide you the best support.As a matter of fact most of the it companies and computer related work is already outsourced to india.But yes we should be able to see and realise the softwares and services that we are paying for are legitimate.

Thank you.

Hello, yes, me too! But does anyone know how to retrieve money once they've (Nitor Konnect) gotten your payment? Is it difficult? Will the FTC be able to provide assistance. Is there a watch list for this type of scams? My bank was not able to retrieve my payment but I also have not contacted Nitor. Do these companies even give refunds. Anyone have any experience they can share? Thanks in advance.

If you give someone your bank account number they can take your money. If a business took money without your permission, contact your bank. If a business has your bank account number and you're worried that it might take more money, contact your bank.

Most brokers take advantage of their customers funds because they feel these customers don't know how to get their funds back, But trust me there are hidden ways you can get your lost funds back from the broker. I was able to withdraw my $94000 from the two brokers I signed up with while trading. If you have lost funds to broker that is more than $5000 please kindly let me know so I can tell you how you can get your money back. Email me via

If pop up on your computer say to contact Microsoft it is a scam, they will tell you your network has been hacked and that they need to bring in someone else to fix your system Viande LLC will try to bill you a lot of money after they are stealing your personal information beware now they are not calling....

Please report this to the FTC at

Got a call saying they were working on behalf of Microsoft, they would have let me believe they were Microsoft but as I quizzed them they backed off and said they were a licensed partner. The first rep dropped off once I started asking questions and the supervisor named Benjamin Shaw " 800-338-9891" "Badge ID VEM63091" came on to assure me they were legit. And I went along he claimed Microsoft had received a large number of errors and on their behalf he was tasked to correct the situation. His accent was very strong, need I say more? He kept saying that I have to understand and made statement inflections that point to his land of origin. I let it go a bit longer until he tried to get me to share my computer to As he was talking I googled that company and it does add a sense of legitimacy. I kept saying "I don't trust you" yet he persisted. I hung up on him then he called back. I did not reengage. The next day , a Saturday, he called again. I did not engage where upon he said he would call back. All in all He failed to refer to any legitimate documentation. I cant wait for the next conversation where I tell him I am reporting all this to the FCC and tell him not to .... you get it.

I received a call from those scamers saying they were from Microsoft to make it short I was on the phone with them for almost 5hrs and they had access with my laptop because they told me they were going to fix the problems I had what ever so they didn't fix it they didn't ask for accounts or nothing I just told them I didn't have money at these time. They called the next day but I didn't answer and now it seems that I can't open folders or other stuff they say it's been moved or deleted and then this last time it just seemed that everything got erased like if my computer got deleted what can I do to recover it back.

How do you check to see if they are a scam--they worked on y computer for a long time and I paid $149. If it is a scam I now am worried that they have all my information and is their someway to check them out. They have left a number on my screen for help if needed. and they installed

been scammed at least $10000. by 24x7 and having trouble with them to take the hidden virus they have on my bank account.

This FTC article about malware (malicious software that someone puts on your computer) has tips about what to do if your computer is infected. You may also want to contact your bank and report problems with your online account.

I just received a phone call at 10:30pm even though my phone number is on the Do Not Call List. The man had a heavy middle eastern accent and said my computer had been used for fraudulent purposes and would be shut down if I did not let him fix it. I told him I would just contact the manufacturer and he told me he was going to shut it down tomorrow if I didn't let him fix it. He then hung up.I did submit a complaint.

Please be aware of further damages down the road, my elderly father in law was hacked the same way they called him told him he had a vrus and got him to send a check for over $5000.00 back in may 2016 well now july 25 a computer gerated check comes through from charge-one with techgeek in the memo field for 279.99 even though its a not a handwritten check the bank says its ok because they had the bank account info so its as if he gave permission. So needless to say the account info was obviously hacked or sold off that original check to other scammers, So if this happens to you or a loved one, completely close out all accounts that have been scammed.

As of June 13, 2016, telemarketers are not allowed to use the kind of check that is remotely created and not signed.

This FTC press release explains the change. You or your father could contact customer service at your bank or the bank's corporate headquarters to tell them about this change in the law.

panacea global solutions llc itdesk247  is a scam company they pushed some kind of virus on my computer and then demanded me to take the remote access of the computer. After a while the guy on the phone forced me to buy a subscription for $500 to fix the virus problem. I turned off the computer and restarted the pc. My computer was back to normal then I did a research on google and came to know that the company was a tech support scam. I got two different websites for the company     

Both the website look alike and belong to panacea global solutions. avoid this scam company.

Dear FTC team, this is a fake comment, because panacea global solutions llc is a legal entity in USA, and if i am doing a scam i am not dumb enough to put my company's legal name on the scam site. this comment has been posted by en ex employee of our company in frustration and we have proof that the business is closed since January.

This is a fake comment, the company is not even working since October 2015, can you please provide proof or your call report that you received a call from them ?

A message took over my screen that I couldn't close. It had an automated voice that kept saying that they were Microsoft, except of course they weren't. It kept saying my laptop was infected and that if I didn't call the number (44) 0808 238 7542, a UK number, that they'd have to block my computer.

I was horrified and so I called cos I thought it genuinely Microsoft. I couldn't believe they could have that sort of control over my laptop but of course they don't. I spoke to a man and then a woman both with Indian accents. They ran '' and got remote access to my laptop and gave me a load of crap saying my IP address is the address of the network and that everything that's connected to it will be infected. She couldn't explain what an IP address was or where it came from. Nothing was infeccted although I had a problem with one laptop where MPC Cleaner and another virus had been downloaded from a bad gaming website. I got rid of them by doing a system restore. She said it had nothing to do with it and that any advert could have viruses on it and said someone had been looking at porn sites on the laptop. All lies. No one uses this laptop apart from me and my child.

She went to great lengths to try to explain it all and what the solution would be saying that I didn't need a local engineer. All lies. And said it would cost me $USD210 to fix it. I don't have that sort of money and so she said she could do an instant fix for £115 + VAT and taxes. When I asked what would happen if I didn't do it, she said everything would be infected. Such calm lying. Psychopath! I said I'd think about it and she deleted all the notes that she'd made and everything is fine on my laptop. Disgusting scum. Just restart your computer, it fixes everything for nothing.

OMG, this almost happened to me today. I was taking some surveys and suddenly the message popped up saying my computer is at risk and someone is trying to access my info and a number popped up. So I called and some Indian guy answered saying he was from Microsoft, he had me do some stuff on my computer and he gained access into it! It kinda weirded me out but I was also scared that the messaged was true, he kept showing a whole bunch of stuff and almost had me fooled until he started asking me for money, when I said I didn't have the $259.99 he said there was a $199.99 one for 6 months. Then when I said I didn't have the $199.99 he called me a liar! I was like Wtf and told him "excuse me did you just called me a liar?!" he said "no ma'am" but I know what I heard and he started getting agitated which isn't professional at all. Long story short, he said if I didn't buy it at that time I'll have to buy it for 499.99 at the store, I told him I'll buy it at the store and he hanged up on me...i immediately called my computer company and had them walk me thru erasing everything on my computer... I'm glad my 7 month old was being extra crabby and kept distracting me during the phone call, which annoyed the Indian guy lol

nothing is worse have some phone tech saying your computer has bugs and running slow when fact You don't have a computer he claims you have he fault he keeps calling back every 30 mins begging you his program is the best. end up he found my banking and hacked to my backs computer looking my accounts and the bank alerted my accounts compromised he didn't get nothing but it stresses out he has enough nerve to call from Nepal saying he will use his job if I don't get the funds every hour and get back online to resolve the issues I since block the number tho the calls have slowed but and bank is safe I just remain how he got the into I like to get my system back on line and my anger down and put trust in Microsoft to make things less private for to see I will never use the cloud again tho I didn't lose money but I feel a in crime that favors ISP servers if I do file charges meantime I will not trust on line techs when I can fix my own and it all starts I wont answer the phone and wait to see leaves a message and who dont

Last year my computer crashed, a number dashed up on the screen. My too was locked up so I could"t use it. I called the number, their name is GLOBAL IT. They talked m through what they were doing, which took almost two hours. They offered me a three year contract for $449.38. They said I wasn't protected with a firewall, and I had many hackers. I fell for it and paid the money by credit card. They sounded legit, even connected me with my credit card company to authorize the account. Well... they called me again to tell me they had found many viruses, that my computer was a mess, and that I didn't have fire wall protection. I asked them why I didn't have it when they said they had set the protection on the last visit with them. They really didn't give me an answer, but kept explaining something else. Again they went through all the computer stuff which looks legit, and again they offer me a three year protection contract for $449.38, and again lie a sucker I took it. A few minutes after the transaction, I got to thinking that it was less than a year ago that I had paid the same amount for a three year contract. I called them back to talk to them about it, The guy's name is supposedly David Peters, and gave me his personal phone number. When he answered, I told him of the problem and he promptly turned me over to someone else. When I told them I was finally on to them, he hung up. I immediately called my credit card company and told them to cancel the payment, that this company is a scam. They also was having the money sent to Blue Lagoon IT in Dubai. When I researched Global IT, I found out the are not legitimate, and Blue Lagoon is nowhere to be found anywhere on line. I have to go to the bank tomorrow to tell them not to pay my credit card account.


I got scammed by this company just like everyone else. Pop up on my computer screen that says I have been hacked, got viruses and all my credit card info was being sent to overseas account. I stupidly called the 800 number so they could FIX my computer. Stupid me. I have called them trying to get my money back but to no avail yet. Working with the credit card company still .

Someone just called me from Tech Fix Now.. stating that I paid $70 for their services before (Which I did, because I was scammed like everyone else).. stating that the Govt has shut the company down and they are contacting everyone to provide a refund. He told me to go o and it had to be done in realtime... I am so freaking nervous... I told him to call me back after 5 because I just didn't feel right... anyone else ?

If someone you don't know asks you for money, information or your bank or credit card account numbers, it could be a scam.

If you give someone your account numbers, they can take money or charge your account, even if they say they're going to give a refund.

Thought I was talking to HP about a wireless printer...gave them access to my computer through Got a really bad feeling when they told me my IP address was hacked. I told them I was ending the connection....closed out and shut down my computer. Geeze...that felt close. I have coverage through Geek Squad and I'm using them to assist. Here is the phone number... 1(855) 955-0033. I called them back and challenged them about who they were and they hung up on me. My next support will be to the Attorney Generals Office.

your blog sharing remarkable information. Thanks for sharing with us.


If you want to report a scam, go to The information you give will go into a database that law enforcement uses for investigations.

The comments you make here on the blog, don't go into the law enforcement database.


Got hit by VTech (website: exactly like jenniemae did. However, we fell for the "refund" call as well. The original charge, as far as I can tell, was never recorded on the card I THINK I gave my husband that morning. Still calling them to be sure it was not attempted. They actually didn't KNOW how much they owed us as as refund!!! RED FLAG. They asked me to log onto my online banking while they had control of my computer (which we did not realize) Shut everything down, called the bank, now what should I do next? I was going to file a report with the FBI... What a mess. Now have 2 computers I need to take in to be checked out. How could I have been SO STUPID???!!!!

Looks like someone pretending to be VTech called you for refund! There is a message on the website to be careful and does not share any information.

Just happened to me today as well. Got a loud beeping sound and a pop up that my computer had issues with Google Chrome and MS Edge and Windows 10. Said to call 1-844-244-9823. Man with an Indian accent answered, did not immediately introduce himself and when pressed said he was with Microsoft as an MS Certified Desktop Tchnician. He asked for remote access, which is granted and he started a text file and provided his contact info. Said he was from 247 Techies...not Microsoft after all. He said my computer was infected with a Trojan BSOD Network virus and that I needed to pay a one-time $499 fee to have someone spend 90-120 minutes on my computer fixing the issue. He then tried to log into my router but failed because he assumed I was a normal user and had not changed the password to log into my router. When I started asking very tech heavy questions (I build and maintain my own computers), his answers just didn't add up. I declined his services, terminated the remote connection to my computer and hung up the phone and promptly filed an FTC complaint.

Just happened to me too. I paid a LOT of money for lifelong protection. Could you just uninstall the log me in vtech support software? Unless they are on your computer they cannot access your computer so I am assuming so, I've used it with other offices before. They are supposed to protect incoming to our internet modem. Couldn't I just request a new ip address and delete the software? The money is not as important as them accessing our computers. I will contact the bank in the meanwhile. Also how do we get around this in the future?

I have been hopelessly scammed!!!! The company is called Gloabal Computer Support... They froze my screen and I couldn't do anything til I called their number.. Nothing was wrong with my computer, but they said I had several viruses and that they would remove them for $499.00. I stupidly said okay. They accessed my pc, did a few things, and then said everything was okay.. Two weeks later, the same thing happened again..Different company..

I called my credit card company to remove the charges, which they did,and now the company is still trying to charge me, saying that I was aware of the charges and was glad to pay the charge... They did nothing but mess up my computer when there was nothing wrong with it in the first place.. I was gullible enough to believe them!!! Now, I'm fighting with my credit card company to get the charges dropped.... Can't anyone help me????

You can take steps to protect your computer, and the privacy of your accounts. When you give someone access to your computer, they can install programs that will spy on your or make your computer crash. This FTC article explains how to protect against malware.

I think this just happened to me with the company RS Hightech Solutions, merchant name Logo Dezign Mart. My computer froze, a pop-up came up, I called the number, a man with a heavy east Indian accent spoke with me for about an hour, I gave him remote access to my computer and he opened up all of these screens showing me how many people were trying to get to my information, what was attached to my computer, etc. He laid out all that he was going to provide me and sent me to a separate web page to pay the one time $199.99 fee. I paid it and watched the screen on my computer as it looked like he was deleting all of the nasty malware and spyware or whatever that had been detected. He called me back about 30 minutes later and asked me to login, I was weary after finding this website and asked him to log off his remote access, which he did, then I logged back on and he told me to make sure everything was working. My Chrome and Internet Explorer worked so I told him that but now I am doing a full scan of my computer because I am freaked out! Are any of these companies from India legit or are they all a scam?

This FTC article explains how to detect and get rid of malware (malicious software) installed on your computer.

I got scammed out of 200$ from calling "Facebook support" 1(888)275-2174 I don't have a Facebook account but a friend of mine who does screen shot some photos of my child whom is 4 years old that someone had posted on their account and I tried looking for some support via email but it kept saying I needed to sign into Facebook to report it and like I said I do not have an account so I search for phone number and called # above.

He told me since I didn't have an account and couldn't pull up the users URL he needed to purchase some software to do so and once he did that he could refund money back to me and that it would only take an hour to return back to me. It seemed weird so I asked more questions and he said if I was weary of it he could let me talk to the supervisor to ensure my refund so he directed me to another person and he got my address and full name and

told me to purchase iTunes card for 200 dollars and once he got software he could refund and gave me a claim number and "confirmation code" so I purchased card and he got me to read him the pin off the back and then said hang on while I refund it back to you, you should be getting a text soon with the code to insert into your iTunes to be refunded and you can choose to refund to your iTunes or bank account

so I waited and he never returned back to me and tried calling back and no one has answered since I called a fraud line and the went back the store I purchased it at and we tried canceling but the card had already been activated and used so then they sent me to call iTunes and iTunes could not resolve the issue either so now I am out 200 dollars and the pictures are still there Don't be as foolish as me there is NO phone number for Facebook!!!!

A screen popped up while I was online shopping and yelled a message at me through my computer that my laptop had reported being hacked and that i should call the microsoft number below. the message had the microsoft logo and other microsoft-looking options. it wouldn't go away and it said that my computer would be shut down if I did nothing so I called the number. A man named Henry (he was very condescending) said he was from Microsoft and led me to a site that gave him remote access to my computer. He says this is the worst he's ever seen! He showed me I had 600 break in attempts and 300 error and warning messages and shows me that my personal data is being stolen by a break-in from Nigeria, and that they also have access to my phone since I was using my hotspot to get internet, as well as my home network and every device that has connected to it since it was affected. He says I have to pay $249.99 to get anti-hacking software. I believed him and said okay I'll do it. He transfers me to a "rep" from honeycloud tech and they tell me to type my info and card information on the screen. By chance, my account was hacked last week and my new card hadn't come in the mail yet so I tell him I can't because I don't have a card. Transfers me back to the first guy who tells me to go to Walmart and buy a prepaid card for $250. He says they will continue to install the software even though I hadn't paid yet which i thought was very nice. He gave me a toll-free number to call once I had the card. I don't have a car so I asked my sister for a ride and told her what happened and she says that sounds like a scam. I immediately turned my computer off (they still had access to it and were downloading things) and called my dad who is a computer specialist. He says this is a HUGE scam and I'm lucky I didn't give them my account information! After reading these comments I'm actually kind of glad that my bank was hacked so that I wouldn't lose even more money!! My dad says always look up the numbers before you call, and never ever give someomne remote access to your device, if it needs fixing, you can take it in yourself.

Just received a call from a number stating they were located in Canada. They claimed to be from Windows Security Department and that my computer had been "compromised". They gave me my computer ID and had me go into my event viewer and said that all items showing under "Custom Views->Administrative Events" were fraudulent connections to my system. At that point I was transferred to the supervisor who said his name was "Peter Adams". "Peter" said their company was called Orange PC Tech and they were certified by Microsoft to help customers dealing with a system breech (he said "this is how we know your windows ID#"...). He asked me to use the run command to go to www. HelpMe. net to resolve the issue. I knew it was a scam and wanted to get as much info as possible to share with you all. The phone number he gave as a call back was (360) 362-4111 which is a Bremerton, WA number. The original number they called from was (416) 295-2233 which is a Toronto, Canada number. Please stay on alert!

i come to the point i got so many calles from bracesm trips i won. microsoft, irs alarm systems a/c services i canceled my home phone and my cell has call block make it a point no cold call today is legit. dnc only works for good co and even some abuse it . but most popup that comes on with serfing the net can be stopped by control aut del brings up task mgr and shut the browser off reopen browser but do not restore clear history run spyware and antivirus if that fails get legitimate
service do not open links in e mail from strangers if it seems to be someone you know or co you deal with check the email address fraud use different e mail and large co do not use gibberish email or online ones

" very negative Experiences with Microsoft recommendations!
1. Driver Support! After payment I found out, that this company is charging on a monthly basis. MS did NOT inform me of any subscription.
2. Re-image Repair... Exactly as described by by Nicole Vincent Fleming.
In both cases Paypal did not help, because in cases of SOFTWARE there seem to be 100 reasons why they should not.
In these 2 cases the companies were hiding behind a curtain of other companies to deflect any and all claims.
I wonder if this new policy of Microsoft, namely to outsource services, which used to be handled by MS, is also designed to deflect claims... and save money on the backs of consumers.
Unfortunately these "policies" are becoming more and more common. One reason the public is upset about consumer interest and protection.

I got caught by Live technologies (Panama) in Sept 2016.
Got my money back by contacting the police who apparently spoke with them and within a short time I received a phone call offering me part of what I was charged, which I rejected insisting on the full amount.
However this does not compensate me for Tech Calls Etc. I find that they use "Apicalonline" for money transfers and they forge an application for an account with "RightSignature".
RightSignature continues to hide the false application for an account with them, which let them forge a signature on an agreement.
The whole thing appears to be organised under one Large company making it impossible for an individual to make any headway.

I believe that the information I have gathered clearly shows all the interconnection with the four companies/organisations, but do not have the funds to fight them.


The information you have could be useful to law enforcement. Please report this to the FTC at The information you provide will go into a secure database that law enforcement uses for investigations.

I was scammed from this company as well. I paid them money. Then they called a year ago and locked my computer. Now they are calling and trying to get me to respond by telling me they are trying to help me again. I have a phone number from the and they say they are from a company called Geek defender. With an 877#. It is probably too late to get my money back but I think they are still hacking my computer. Yes they need to be stopped. You can reach me at 715-xxx xxxx. I am not afraid to leave my number since they have it anyway!

They are doing the same thing to me now. I am on hold with Russel and Steven arguing with them that they stole 200.00 US Dollars falsey saying they are Microsoft. They have a real 1800 number but use Microsoft real address!!!

Below is my receipt:::1 YEAR SECURITY + 3 MONTHS PLATINUM SUPPORT : $199.99 Name Of the Organisation:- Microsoft professional support Address:- 101 S Wood Ave #900, Iselin, NJ 08830, United States Helpline:- 1xxxxxxxxxx Name of the Technician:- Mandy Employee Id:- M-2804 Name of the Technical Department:-M-TECH RESCUE(THIRD PARTY SECURITY) WORKING HOURS MON-SAT 11AM-8PM (EST) SUNDAY : VOICEMAIL EMAIL : INVOICE MERCHANT NAME : MTECHRESCUE(US CANADA UK AUS)

I have gotten so many calls from these so-called Microsoft Techs....I usually just say yeah yeah sure and hang up; but the last time I couldn't help myself. Told the guy, omigosh, I know my computer has a virus. He said well I can help you fix it. I said, really? Because it died last week and now its at the dump. It probably has viruses, molds, and gosh only knows what now! He hung up on me and they haven't called back since.

Hello everyone there is also a company which is make fake calls for technical support of "g-mail, Facebook, norton security, quickbooks, netgear router," to US, and UK. If there is any one which can help and trap them red-handed kindly reply my comment.. they make fools of foreigners and get there huge amount of money..

This happened to me as well, they charged me 299.99$. how do i get my money back from them?

You can report what happened to the FTC at The information you give goes into a secure database that the FTC and other law enforcement agencies use for investigations.

I have been hopelessly scammed!!!! The company is called AAA Tech support... They froze my screen and I couldn't do anything til I called their number.. Nothing was wrong with my computer, but they said I had several viruses and that they would remove them for $499.00. I stupidly said okay. They accessed my pc, did a few things, and then said everything was okay.. Two weeks later, the same thing happened again..Different company..

I called my credit card company to remove the charges, which they did,and now the company is still trying to charge me, saying that I was aware of the charges and was glad to pay the charge... They did nothing but mess up my computer when there was nothing wrong with it in the first place.. I was gullible enough to believe them!!! Now, I'm fighting with my credit card company to get the charges dropped.... Can't anyone help me????

If a company charges you for something you didn't agree to, or doesn't give you what it promised, you can dispute that charge with your credit card company.

This FTC article about disputing credit card charges explains your rights. You have rights when you deal with your credit card company.

" MY EASY PC REPAIR LLC", they then switch you over to a company named CUBE SOLUTIONS CUBE SOLUTIONS have MAN MANY other websites incld: quickpcresolve     onestopsolsupport         .globalcubes     onestopsolsupport.      becubesol.      adtechsquad.     , cubesolsupport.     becubesol.      cubetechie.     , The emails are: verma.kamal13     and camreenlee13      Address:          Orlando, FL 32806 They cheated a friend of mine. These scammers are in India and came across these names:James Murray, Justin, Travis

On 3/9 my computer froze and a number from Microsoft was provided to call because of a trojan. I called the number and was very suspicious. I gave the company Tech Squad, control of my computer and they "showed me" all the viruses on my computer and told me the computer was hacked. I spoke to a David Smith, and then another David Smith came on the line. I asked him if I had just spoken with him and he said no that was David Williams. It wasn't because I wrote down the first guy's name. Antennas are up at this point. He then proceeds to walk me thru all the files that were corrupt/stolen. Promised to get me up and running if I paid $499 for a lifetime warranty or $150 for 1yr. I questioned him and asked for another person. The next guy gave me his spiel and I agreed to proceed with the $150 after he didn't want a credit card. I used my Discover convenience check and provided bogus information - name, address, phone. He wanted a scanned copy of the check and thankfully the desktop's scan feature doesn't work. I would have been exposed, but I had a story for him. So he started working, adding a lot of files. I left the house came back and he still was working. I got online and found this site. I immediately turned the computer off and restarted it. I removed all of the files he downloaded. I changed all of my passwords and called Discover. At this point, my card is frozen. BTW, the computer works fine. I wasted about 3 hrs with these crooks. Hopefully, I'm in good shape now.

On 3/22/17 was working on laptop doing income tax when my computer seized up. Told to contact Microsoft tech support at a number which connected me to Alien Technologies,LLC which was a fraud and duped me into paying $408.96 for lifetime service for all of my devices. They took control of my computer and began uploading and cleaning up the problems. While this was going on I happened to review computer fraud websites and saw one targeting western hemisphere originating in India.

Surprised not to hear more about Dell. I pity the day I became a consumer of Dell products and the day it went 1

I've been getting these calls for a few years. They stopped for a while, but today I've already got two. This time, I told the man I'd go to my computer (which is when he switches you to a 'supervisor') and then I talked with her for 10 minutes about how I like eggs. After several other topics of interest, I told her I had an Apple computer. She hung up. I think it must have been something I said.

I received a call Friday 3/31/2017 supposedly from Microsoft HP guys name was Pete ex # 0304 phone # 213-261-7616 said the Microsoft protection I bought was having a negative effect of some computers and want to refund me 59.99 and wants access to my computer to remove the program. Has anyone heard from this guy? India accent of course. I told him to call me back on Monday 4/3/2017 and reported the call to Microsoft HP Norton virus,rep. said they never make these calls.

It was always like that with the indo !

I just got scammed by try to get a puppies ,I'm a senior,, they said the puppy was $480. I payed $706. But they said I couldn't get the dog till I sent $1257.00 I don't have that kind of money and I said I want my 706. They said no refunds back so they got my money and I got nothing , there email is Floshihituzpuppies. com. comment they don't tell the truth , I no its my lost , I do with out money for the month I did learn .

I just got scammed yesterday evening when I clicked on a website that had some news like usual. All of a sudden, my computer became all White and started talking to me saying that it is possibly infected with a virus. There was a number on the screen that one can call to solve the problem. It seemed it was a Microsoft number. So, I went ahead and called it. Of course, if I wasn't in a panicky mode, I should have looked for Geek squad number instead. But, one thing lead to another and the person on the phone eventually went inside the computer and started doing things and told me another company will be cleaning up the Trojan that has infected the computer for a fee. I paid them $360 for 4 years. The bank rejected payment twice with two credit card. Stupid me, I should have stopped there. Eventually, one card worked and I stayed up until 1 AM examining what was going on. In the morning, I decided to look further into the company and I saw it was a big scam. They are called Live Technician. Don't fall for them. I think the bank will give me back my money and I took all the necessary measures to prevent ID theft. I just hope this doesn't happen again to me or to anyone. A big headache.

I also hav been scammed by United Geekss Info-Tech LLC how do we get our money and how do we get them out of our systems? Plase Advise

I have read most of these and the same tactics have happend to me.I was promised a refund check for 4/10/17. I called in the morning and was told Alex my contact would call back. Approx. 2pm my phone rang with an foreign country and town code no one answered. In

approx 10 minutes after that call Alex called me on A 216 Exchange #. I told him that I had Googled his company United Geeks Info-Tech LLC and the Federal Trade Commission came up. WHen I asked where my refund was he said that if I filed with the commision it would be taken care of. Are these theives out of my computer or do they still have control? Please advise what preautions I should take or what should I do at this point. Their contact number 216-647-0314.

If you paid for bogus tech support services with a credit card, call your bank or credit card provider now and follow their instructions to dispute the charge. The credit card provider will open its own investigation to determine if the caller lied to get you to pay for the “repair” services, and will contact you within two billing cycles with the results of the investigation.  

For more information, check out Tech Support Scams and Disputing Credit Card Charges.

In addition, you can help law enforcement by reporting this to the FTC at The information you give will go into a database that law enforcement uses for investigations.

I fell for that scam just on sunday evening!I have never before heard of it. A Popup came up: Microsoft Allert Warning saying that they found malicious Spyware and trojans on my computer and that this is critical and could damage theyr Network. I have to call the given number immediately whitin the next 5 minutes! As I am from switzerland and the given number looked like a swiss number and the Warning said, it's from Microsoft, so I believed that this nr. will led me to a customersupport from Microsoft in Switzerland!

Which did not. They took about 780.- !!!!!! swiss francs, which is kind of the same in dollars,from me and they had acces and control over my laptop for sure about one hour!!! I had some sort of concerns, but as I have no know-how about the technical things, I still let them do. They installed two different adblockers and a anti malware program for over 300.- (which are part of the 780.-) where a friend later found out that those Programms are available for free to download!!!

My laptop has Windows 10, my phone I used for calling them is a windows phone, which i recently also updated to Windows 10! Now I am bit worried, that my phone aswell could be afected and my data from there stolen by them by them. I had different people on the phone: Marie Thomas, she gave me her idnr. as: 85733/009 then there was a Kevin Emp ID-WT/1100/68 and at least Ryan, where I had no ID number.

Theyr companiname is Live Tech Inc. And the website: livetechnologies. ca The nr. which was shown in the pop up and which I called is: +41 225180571 They also left me a texteditornote on my desktop with a number to call if I need help again: Toll Free +44 0808 101 3550 and a emailadress:   livetechnologies. ca I think my money is gone forever. But I'm worried, that they maybe still may have controll over my computer as soon as I connect it again with the wifi as I took it off from any internet on mondaymorning. And I'm also worried, that they maybe had enough time to do changes or whatever that way, that they still can take some more money from me whitout neefing my permission!

If  you are concerned that your computer was hacked or infected with a virus by the "tech support" company, stop shopping, banking, and entering passwords online until your computer is cleaned and restored.

You can update the security software on your computer with a legitimate security software program. The program will scan what is on your computer and alert you if it finds malicious programs, called malware.Then you can delete the malware. This FTC article tells more about Malware.

I have been getting these calls constantly. I was finally home in front of my computer and had the woman walk me through. As soon as she wanted me to type in a iexplore with a website I really got upset. She put someone else on the line & they bring you to this bogus website; & so I tried calling the numbers while he was on the phone and they didn't work! Duh! He tried to give me another number that also didn't work. Both these people had Indian accents. The last people who called me were young men with no accents. They are VERY convincing & it breaks my heart to think there are seniors out there that get tricked by people who do this. I reported them to FTC.

I can't believe I fell for it. Six days ago I got a pop-up from a fake microsoft support agency saying that my computer had been hacked, my personal info., passwords, bank, credit card info. was being compromised, and to phone a toll-free number for microsoft support within 5 minutes.
I was talked into giving control of my computer for system analysis, and was subsequently informed that my computer was infected with several Trojan viruses. I was offered a guaranteed fix for $249 USD that ended up being $342 Cdn. for me and VISA. I took the bait, and my computer was repaired, even though it obviously wasn't broken in the first place. They gave me a complimentary ad-blocker, installed a 1-800 number on my notification bar, and a 5 year warranty. Like I said, "I can't believe I fell for it."
Suspecting later that day that I'd been scammed, I contacted the real Microsoft Answer Desk. They assured me that I had in fact been scammed, and then walked me through a procedure to uninstall unusual programs, and reset my computer to a time prior to the scamming incident. They were very helpful.
I contacted VISA, and they advised me to call the repair agency,VAP Blaze, and request a cancellation and refund. If I was denied, I was to call VISA back. I blasted VAP Blaze, but unfortunately was denied, and VISA said that often charges to the VISA card account are authorized, but then they never get posted to the account, because the scammers get nervous about a possible investigation, and decide to pass. It looks like, at this stage, as if that is the case. Hopefully the whole episode has simply evaporated into the ether, just like VISA said it might.

That's my story....Good luck everyone

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