Global Connect technical support scam, part 2

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Last fall, the FTC shut down an operation called Global Connect, which sent deceptive pop-up messages to people’s computers. The pop-ups claimed the computers had problems when they really didn’t, and the operators scared thousands of people into paying hundreds of dollars each for tech support services they didn’t need.

We recently learned that some of these same people are getting called again. The callers claim to be working with the company the FTC shut down, sometimes using the name “Global Connect.” People report that the caller asks for remote access to their computer, either to reestablish service or to process a refund into the person’s bank account. 

Don’t do it. Never give someone who calls you control of your computer. Instead, hang up and report it to the FTC. And, in this particular case, none of the companies involved in the FTC’s case against Global Connect should be calling you. They have no legitimate reason to call you – and, anyway, almost all of them are out of business. But, if you get one of these calls, be sure to tell the FTC. 

Visit the FTC for information about how to spot and stop tech support scams, including what to do if you’ve already given a scammer your passwords or remote access to your computer.

Comments

Almost got me got scared when asked to many personal questions,WOW

Remember an extremley important concept that tech support scammers don't follow; as a general ruule, YOU call Tech Support, not the other way around. If anyone calls you about a tech support service, not you calling them, you can tell they're up to no good.

*rule

I got a popup on internet explorer today 3/27/2017, supposedly from microsoft security alert. The new phone number apparently is 1-844-536-3469. Be aware of it, because it is fraudulent and I have reported it. I called the number, and my cell phone had a recording saying my account was not authorized to call this number. Basically, I feel if you cannot call a tech support number from your cell phone account, it is bogus.

Just a heads up, I got a call yesterday 3/20/17 from tgis phone number claiming to be a subsidiary IT company with Microsoft. He was so persistent that I went along and waited for the punch line. He tried to talk down to me (I had to explain I am actually computer literate), when he finally felt he made his case, he said he needed me to connect to their world server - I asked, "So, you have cold called me and believe I should give you remote access to my system?" He tried to say it was not technically remote access, I said again, "But, you have cold called me - meaning I have never requested assistance, to ask me if I will take your verbal word that you are associated with Microsoft, and allow you - a voice on a phone, to have access to my LAN. At any point in this process have I sounded as though I've believed anything you have said to me?!? If this is legitimate I need for Microsoft to mail me a notice - they have my address, and I will take it up with their company directly." He didn't say a word after that but put me on hold. I then hung up. I am posting info on FB and Twitter as well as the FTC. Just please make sure people know this is still active. Loud call center, thick middle eastern accent for the guy that called me. What is wrong with our world?!

Thanks for the reminder. I'm glad the FTC was able to shut down these people. I have gotten a couple of phone calls from this group, but deleted them as I am on top of taking care of what goes on with my computer and phone. I also love I can put a block on the robo calls I get on my I phone. I love getting all the emails I get warning all us Senior Citizens about all the scams it in cyberspace and the ones I get from AARP. Keep up the great work!!

I have been getting calls lately by phone that there is aproblem with my computer. The caller, a man with such an accent that you can hardly understand what he is saying, says he is with the Windows support team. I just hang up on him.

Hope you rememgered to tell him he works for Windows FRAUD Dept. before you hung up. It will do no good but it might make you feel better.

I ask the idiot to wait while start up my computer and put the phone in a kitchen drawer. After a few times of that, i no longer get calls.

I have had those SAME calls!! The guy with the accent even called me back and cussed at me (because I told him I knew it was a scam)! My caller ID said it was "Howard B & B" and the number was: 208-766-2529

What I like to do is keep him on the line and ask him what he is talking about. I ask him how can I have a problem with my computer since I do not a computer. So how can you connect to a computer that I don't have. I just love to bust their chops.

Get similar calls but they say the are with Windows,

Good job keep up the good work

Thanks for assisting us the public with this scam.

I have a pop-up coming up on my laptop that says, because my Vista is not being supported, my computer's security is compromised. How is it that Microsoft security is tied to Vista?

Vista is a Microsoft Operating System!!!

I think that you may be confusing "VISTA", which is an older (circa 2002) Windows operating system with "VISA", which is a credit card company. (Which you may have used to purchase your VISTA operating system! LOL - yes, I made a small joke there.) Either way, don't fall for any scam - someone asking for remote access to your computer OR someone asking for your credit card information. HTH (Hope This Helps)

I was one who almost fell for that scam ,but when we got to the end of the conversation and he asked for my cr card I realized it was a scam.

I got a call this morning and hung right up once he said he was calling about my computer's operating Windows system. This is a disgrace and I hope the FTC can shut these con artists down once and for all.

Thank you for this information. It is very helpful and I wish I had known about it earlier but thankfully aside from losing 6 hours of my time trying to investigate no harm was done

Here are the numbers i recd lately and they say ERROR ..SCREAMING THIS and all shuts down from working on nothing but this. just takes computer over..so scared .but here are numbers not to do 844-826-4020--844-448-6619 Hope this helps ..they are not microsoft. Think it the same ones they shut down and they are going out of control .This just happened to me so be careful

You can report this to the FTC at FTC.gov/complaint. The information you give goes into a secure database that the FTC and other law enforcement agencies use for investigations.

The comments you put here on the blog don't go into the law enforcement database.

I also recognize the 844 at the beginning of the # as they've been calling here for days now. They're 100% NOT from any legitimate company let alone Microsoft. Microsoft and/or an ethical tech company will NEVER call you; YOU call them when you need help. HANG UP!! NEVER do business with them. They referred me to 3 different companies to fix my PC problem, and one of them, The Wizard Techs, took the credit card I paid them with and literally STOLE MY IDENTITY! I trusted Reimage Plus as I had no reason not to until the Identity Theft occurred. I think they're all in cahoots as Reimage Plus MUST know how The Wizard Techs operate.

2 pop-up messages on my 2 computers but I didn't get the phone number! Message said from Microsoft but I looked this up on Microsoft's web page and it said they do not include Microsoft's phone number! So, I guess this is a scam! I will have both of my computers checked out but I did a security scan and nothing was found!

I have the pop ups also. I reboot my computer when it popped up as it would not let me out. scanned the computer just to be sure all was good.

I have gotten popups that say a virus has infected my computer and I need to contact microsoft because they(microsoft) are going to lock me out so they don't get the virus and to contact them immediately and the only way to get them off my blue screen they put up is to reboot and run a scan and my computer is fine. It pops up every so often.

I received the same pop-up when I ignorantly clicked on a news blurb saying the Queen passed away. It scared me and caused a lot of research and time changing passwords. The number shown was 888-214-8187.

I've been getting pop-ups also, in the lower right hand corner of my computer screen. It says Warning - your computer may be at risk then it gives this phone #844-763-5838. For EMERGENCY Technical Support call immediately then under that it has (hcs.exe just crashed on your system) Then it gives that same phone # again. I just click on the X and get out of there. Getting tired of these scums trying to scam everyone.

Be careful clicking on the 'x.' Some of these scammers spoof the 'x' and when you click on it, it is the same as clicking on an embedded link. Better to hard reboot. I had the same thing pop-up on my screen and we have a robust firewall!

Microsoft does not call you! This is a scam! Go to Microsoft's web site and you'll find a lot of good info.

There's a lot more companies out there scamming people mainly veteran's when their down and financially hurting. How do I know because we were last year.

Got called...told the guy who barely spoke English he was a scammer and to never call again...he called the next day! Was called continuously the last time this scam was pulled. My husband just puts the phone on the counter and ignores it. They eventually get frustrated and hang up. (:

I still STILL get calls saying there from tech support saying I have problems with my computer

I got this message a week too late. Someone from Techsvite came on my computer last week with a loud message telling me not to exit the message. They gave an 800 number to call and said I had a virus in my computer. They claimed to be from Microsoft but they weren't. I really got scared because I had been having trouble with my computer and recently added protection that I thought I already had Norton etc. Norton never notified me that my firewall was down or that I had a virus. I made the mistake of calling the 800 number and they talked me into letting them fix it. They charged me for it so I should have questioned it but I didn't. I checked them out later online and changed everything but I did give them access to my computer. I regret it now but it's too late. What should I do? I am going to report them to the FTC.

I too was victim to this with ERROR 268D3 flashing. I have still the phone number they called me on and i was suppose to call them on 844-826-4020 They claim to be Microsoft on mine..Then when i hung up knowing this was a scam and had a virus now because of this (immede/cleaned) they call back with number 844-448-6619
DO NOT give these folks nothing and i should file a complaint ...just saying .Be real careful out there.

I guess they are legitimate.

A few weeks ago, I had excessive popups and my computer was definitely infected. I called the number on the popup shown as Microsoft support. Someone with a thick accent answered and gave me step by step instructions to press the DESKTOP icon + R on my computer and type in goto2assistme. This brought me to a Remote Assist site. This caused red flags in my mind and I was instantly leary over giving someone control over my computer. I began to ask many questions to determine if this was a scam. I didn't trust him & I hung up. Instead I Googled the issue that I was having and scanned my computer using a few different free malware programs - Over 1000 viruses or bugs were found on my computer! After throughly cleaning it I have not had any problems since. So today, while working on my computer, I received a phone call on my cell from an UNAVAILABLE number. It was someone with an Indian accent who told me they've received reports of suspicious activity and viruses on my computer and he would help me clean it. I asked him when did he receive these reports he replied a few days ago. I told him that I am not having any issues. He told me that I just cant see them right now but that he will help me- I asked more questions, again he became frustrated with my questions. He told me to press Desktop + R and type in goto2assistme. He became frustrated with the more questions I ask. I know that this gives the person remote access to your computer, files, passwords whatever. I asked his name and number and said I would call him back. He said his name was Gary and gave me 1-855-481-5399. I didnt call him back but I assume they kept my number from the first time I called. This is scary-never give anyone that you dont know access.

I didn't finish your post because it sounds EXACTLY the same as what I fell into--just different phone numbers. I got a pop-up giving me 5 minutes to call the number or my computer would ge blocked. It "had a virus". The Microsoft symbol was there, and I panicked. Sadly they got far too much information, including debit card numbers. They didn't like it when I started to get upset, but I had no experience with these things, a senior. and was terrified. Fortunately I was told immediately the next morning, when I was thinking more clearly, by someone with more knowledge than I, and my banks were notified, the transactions, and my debit cards also cancelled and reissued. But not until all the information they had supplied was removed from my computer. The bank wants documentation, and I can't supply it. I did check all Microsoft listed support companies, and they weren't listed. I felt very stupid for falling in, and am still trying to fill out the bank form! The Microsoft symbol and the fear of being shut out at 10PM are what did. I certainly learned that lesson. And, they are continuing to contact me to be sure I am satisfied with their service!

The "Microsoft Technical Support" scammers call our home hard line phone frequently. Irritated, I just hang up.

I was caught with this scam last year. I was getting called by my contacts with my email account. They asked if I had sent a email to them, when I said no I thought someone had hacked my email account. I called the number listed by my email account for support. Was told my computer had a virus and they would take care of it.
I gave access to them and a fee of $149.00 . I know stupid, but come to find out that the number I called to the support for yahoo was hacked and the number I actually called was the scammers. I immediately called my bank and put a stop on the payment from my cc and got a new card and my money back. I learned a good lesson, hope this helps you.

I got scammed a few years ago from these people!

My friend had an alarm go off on his computer and his screen froze...no matter what he did, he could not navigate or get off the frozen page. A phone number popped up "for technical help", he called and a company called Technosoft...he paid them $280 to go through his computer and give him "cloud protection" for 6 months. None of the Technicians could speak English very well...this sounds like the same scam.

when screen freezes hit control, alt, delete buttons and reboot computer.

Thank you for alerting us about this issue.

I was having trouble with my computer,they didn't call me, but came into my computer it was weird and asked me to pay. I thought I was doing the right thing as they told me they could fix it. said I needed to pay them and I did! wasn't long after that,that a company from Florida called me claiming I owed them money or go to jail

i never ever respond to those callers,and do have my machine on.thanks FTCfor the continuing alerts.

I told the caller they must have the wrong number. I don't own a computer because I am poor. Must of been put on the do not call list :) Never got a call again

All your missing is a major headache and constant spies. Something that was invented to improve lives has done the opposite. Sick of it.

Received three robocalls 2/21/2017 from "Apple support" telephone 844-757-2612. I will file a complaint.

Please report this to the FTC at FTC.gov/complaint. The information you give goes into a secure database that the FTC and other law enforcement agencies use for investigations.

The comments you put here on the blog don't go into the law enforcement database.

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