Counsel, Division of Consumer & Business Education
Have you ever snagged a great deal right from your tablet? Or maybe you’ve donated to a charity from your phone? Then you know first-hand that mobile technologies give us unprecedented efficiency and convenience. The FTC is addressing the issues that affect consumers as new mobile technologies come on the scene. The Commission has sued companies that have broken the law, held workshops about mobile commerce, and issued several reports documenting the state of mobile privacy, security, and consumer protection.
So when our sister agency, the Consumer Financial Protection Bureau, put out a call to learn more about financial services and mobile technology, especially as used by underserved consumers, the FTC lent its support and sent comments. Here are some of the points we highlighted about the challenges consumers face when using mobile financial services.
Seems like just about every time you visit the app store on your mobile phone, there are cool images grabbing your attention and luring you to places where companies and others want you to be. But when apps specifically target children and gather personal information from them, parents have the right to know about — and stop it.
If you have children under 13, do you know about COPPA — the Children’s Online Privacy Protection Act? Websites and services covered by COPPA must get your consent before they collect personal information from your child, and they must honor your choices about how that information is used.
That’s why Yelp — the online review service — is getting less than five stars from the FTC.
The new school year is in full swing and National Cyber Security Awareness Month is around the corner. What better time to talk to the kids in your life about online safety. Many of our readers are doing just that — and using Net Cetera: Chatting with Kids About Being Online as the basis for the conversation.
Over 1 million copies of the new Net Cetera have been distributed throughout the U.S. since January 2014. Time and time again, our readers have told us they think Net Cetera is a valuable tool.
Before you sign up and pay any money for health insurance or discount plans, check out all the available options — and any claims they make about coverage. Some people who call you up promoting a way for you to save could be pitching a scam.
If you’ve ever shopped for a mortgage, you know it takes time to sort through competing ads. If an online ad claimed you could “save up to $2,000 a year,” lower your mortgage payment with “no credit check” or refinance your mortgage for free with “no hidden fees,” you might think it looked pretty good and submit your personal information.
What defines “community”? Is it where you live? Your racial or ethnic identity? Your age? Your income? Whether you’ve served in the military? The concept of community can be very personal.
Regardless of how you define your community, the FTC cares about stopping scams you deal with, and preventing others from taking root. The FTC is hosting a workshop on October 29, 2014, called “Fraud Affects Every Community.”
Attorney, Division of Consumer and Business Education, FTC
The FTC joins with other federal agencies to celebrate Hispanic heritage from Sept. 15 – Oct. 15 during our nation’s official Hispanic Heritage Month. But the FTC uses enforcement and education every day, all year long, as part of its mission to protect all consumers from unfair and deceptive practices in the marketplace, online and off. We use our enforcement authority to stop scams that target Spanish speakers, whether they involve fraudulent marketing practices, illegal debt collection practices, false advertising claims, or identity theft.
We deliver free information in Spanish on a wide range of consumer issues, in a variety of formats. Our resources in Spanish help Latino consumers recognize government imposters, protect their computers from malware and their personal information from phishing attempts, and avoid income scams.
Many companies have tag lines designed to catch your attention; many are true and backed up by good, solid evidence. Others… not so much. They may be downright deceptive.
Have you heard this one? “Get High School Skinny!” That’s what marketers of Healthe Trim promised people who bought their line of weight loss supplements. However, according to a settlement announced by the FTC, the company had no scientific evidence that these products actually worked.