The Federal Trade Commission recently held “The Changing Consumer Demographics” workshop to examine demographic shifts.As the U.S. population ages and gets more diverse, consumer protection strategies must evolve to make sure we’re protecting all communities. Workshop participants, including expert demographers and leaders in marketing, consumer advocacy, and law enforcement, discussed what the population will look like in the future – and what that means for consumer protection.
As more and more consumers are shopping with mobile apps, fraudsters are following the money. There are fake phone apps popping up that impersonate well-known retailers in order to steal your personal information. Their names are similar to well-known brands, and their descriptions promise enticing deals or features.But these fraudulent apps can take your credit card or bank information. Some fake apps may even install malware onto your phone and demand money from you to unlock it.
Do you have faux fur on your holiday wish list – maybe a jacket, hat or throw? It turns out that some faux fur is actually real fur, but manufacturers and retailers say it’s fake. And misleading people is against the law.
In the summer of 2015, the FTC won its lawsuit against thirty-two telemarketers including Money Now Funding LLC. The defendants took more than $7 million from people through a work-at-home scam. They told people they could earn money by referring local merchants to a non-existent money-lending service. The scammers claimed their “business opportunities” would yield up to $3,000 per month, but only after people paid $499 for the business opportunity and thousands of dollars more for business leads.
If you’re doing business with a car dealer that advertises 100-plus-point inspections for its used cars, you’d expect the dealer to make it clear if some of those cars had open recalls for safety defects, right?
Lots of people choose a college to boost their earning potential. So it might have been appealing if you came across an ad from DeVry claiming that 90 percent of graduates actively seeking employment landed jobs in their field within six months of graduation. And that DeVry bachelor’s degree graduates, on average, had 15 percent higher incomes one year after graduation than the graduates of all other colleges or universities.
In the hustle and bustle of the holiday season, it pays to slow down and take some precautions when shopping online. You see, the FTC has recently seen a spike of complaints about online retailers who didn’t deliver goods when they said they would, or didn’t deliver them at all. Late or no-show deliveries can make for less-than-jolly holidays. So here are a few tips to help make your online shopping merry and bright.
Today, the FTC is returning more than $88 million to AT&T customers who were charged by other companies for “premium text message services.” These charges appeared on AT&T phone bills even though the customers hadn’t agreed to the charges — that’s according to the FTC, the Federal Communications Commission, all 50 states and the District of Columbia. In fact, many people weren’t even aware they had been paying — up to $9.99 per month — for services like ringtones, wallpapers, and text message subscriptions.
If you’re behind on your mortgage payments or worried about how you’ll make the next one, help may be available. But you have to act fast. December 30, 2016 is the last day to apply for assistance under many federal Making Home Affordable programs, which were created to help homeowners struggling with their mortgage payments.
Attorney, Division of Consumer & Business Education, FTC
You’re about to rent an apartment. You’ve saved for your security deposit and lined up a moving truck. But have you checked your credit report? Landlords may, so you should too. If a landlord does a background check, here are some things to know about your rights.