Your car needs an oil change, so you stop by a place on the way home. Or maybe your car is making a funny noise, so you take it to your trusted mechanic.
Later on, when you go to check your car’s warranty, you find out your coverage might be in jeopardy because you didn’t get the work done at one of the car company’s dealers or centers. Can a car company do that?
Acting Assistant Director, Division of Consumer and Business Education
Once upon a time, a long time ago, a company called Lane Labs marketed products made out of shark cartilage, claiming they could treat and cure cancer. Only, not so much. The FTC sued the company in 2000, they settled, and paid a hefty sum. The court also barred them from making claims about the health benefits of a product unless they had scientific evidence to support those claims.
Counsel, FTC's Division of Consumer & Business Education
You’ve seen the attention-grabbing ads. Get DIRECTV’s satellite TV packages for as little as $19.99 a month for a year! Throw in HBO and Showtime – “free for 3 months.” It’s enough to make you “ditch cable now” and head straight into orbit with satellite TV. But before you pop the corn and head to the couch, listen to this. The FTC says DIRECTV didn’t give consumers the whole scoop and their viewers got stuck with charges they didn’t know about or approve.
Thinking about using a company, product, or service based on online reviews? You’re probably interested in getting the best service – and price – for your money. You might have read what other customers have written to help with your decision. But can you always trust those online reviews? Just how credible are they?
When National Consumer Protection Week starts on Sunday, it will mark the 17th year of a growing partnership. NCPW now includes 89 federal, state and local agencies and non-profits working together to connect people with the best consumer education resources.
At NCPW.gov, you’ll find resources to help you manage your money, handle credit and debt, stay safe online, avoid identity theft, and more. Read the latest news from consumer protection experts on our blog; share videos, articles, audio tips, and blog posts; order free resources; or file a complaint when you spot a scam. You’ll also get ideas on how to get involved so you can help us spread the word about consumer protection.
On the heels of their victory against National Check Registry, the FTC and the New York Attorney General teamed up again to announce two complaints against debt collectors that allegedly used a slew of abusive and deceptive tactics to pressure consumers into making payments on questionable debts.
Associate Director, Division of Marketing Practices, FTC
For years, we’ve been hearing about lottery scams: the imposter who convinces you that you’ve won the lottery (you didn’t) – and all you have to do is pay some fees to collect your millions (you won’t). And for years, we’ve been hearing about lottery scams that originate in Jamaica, where telemarketing lottery scams became a cottage industry in some parts of the island.
Many people who take out payday loans have trouble paying them off quickly. A recent FTC case shows how dishonest companies can take advantage of people who can’t make their payments, while fees and interest costs grow.
Earlier this week, more than 80 people came together in Los Angeles. Federal, state, and local government agencies were there, along with legal services organizations, the State Bar, and non-profit groups. Our goal? To figure out how we can work together to protect immigrant consumers.