A U.S. District Court recently ordered the operators of several international tech support scams to pay more than $5.1 million for convincing people that their computers were riddled with viruses and then charging for bogus support services.
We’ve written before about tech support scammers. They call and claim to work for well-known companies like Microsoft, Norton or McAfee. They say your computer is infected with malware and then ask for remote access so they can “fix” it. Or they place ads in online search results to trick you into calling them.
If you are budget-conscious, you’re probably great at tracking where your money goes every month. You pore over receipts, take advantage of sales, and even research prices on big-ticket items to save the most. So how often do you review your mobile phone bill for fraudulent charges that could be draining your wallet?
“Rachel from Cardholder Services” is one of the most notorious — and most annoying — robocallers ever. Advances in technology have made it cheap and easy for Rachel and her buddies to send out thousands of calls every minute — and to spoof caller ID information, hiding their true location and identity. It’s the perfect environment for telephone spam.
Because technology is the crux of the problem, the FTC is tapping one of the world’s largest hacking conferences for some high-caliber technical support. The FTC is sponsoring a contest at DEF CON 22 in Las Vegas, Aug. 7-10, to inspire innovative tech solutions in the fight against illegal robocalls.
To help celebrate the second annual MCPD, MilitarySaves, the Department of Defense, the Consumer Financial Protection Bureau and the Federal Trade Commission will host a town hall/Twitter chat at 2 p.m. EST, July 16.
If you are near Los Angeles July 19 – 22, visit the FTC booth at the National Council of La Raza (NCLR) annual conference! I’ll be there, with other bilingual staffers, to answer your questions relating to frauds and scams, as well as how to file a complaint.
Assistant Director, Consumer & Business Education, FTC
Next week, the city known for high-rolling gamblers, world famous entertainers, and The Mob Museum will host another fascinating and diverse group of people – librarians. Librarians serving students, scientists, historians, the military and communities across the country will be at the American Library Association’s 2014 Annual Conference at the Las Vegas Convention Center.
How does a fixed rate mortgage compare to a variable rate mortgage? What can you do about a store that doesn’t honor its refund policy? What if you have a complaint about an insurance company?
The world can be a tricky place for consumers. It takes time and energy to research companies, compare products, and stay up-to-date on the latest scams. At times, it might feel like a full time job. The 2014 Consumer Action Handbook can help, and it’s now available to order or download for free.