Privacy & Identity

Been hacked or hijacked? Read this.

Your email’s been hacked — what do you do?

Your computer’s been hijacked by malware — how do you get it back?

If you’re not sure where to start — or you’re the person everyone asks for help getting started — we’ve got two new videos, in English and Spanish, with the steps to help.

Hijacked Computer video image with play button

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Privacy & Identity

It’s the IRS calling…or is it?

Here at the FTC, we think about scams all day long. What are the scammers’ new angles? How can we keep ahead of them? We hear from people about the scams they see, and we turn that into tips people use to spot and avoid scams.

But scammers find FTC staff, just as they find the rest of America. In fact, someone claiming to work for the IRS called my house just last week.

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Privacy & Identity

Your top 5 questions about unwanted calls and the National Do Not Call Registry

1. How can I make it stop?

You signed up for the Do Not Call Registry ages ago, but you’re suddenly getting a bunch of unwanted calls. What can you do?

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Privacy & Identity

There is no Bureau of Defaulters

The email says it’s a court notice from the Bureau of Defaulters Agency-FTC with your arrest warrant record attached. It says you’ve ignored their efforts to contact you, so now your Social Security Number is on hold by the federal government, you’ll be prosecuted for fraud, and you’ll owe all kinds of money when you’re found guilty. You’ve got just 24 hours to respond.

It’s not true. There is no Bureau of Defaulters, and the FTC doesn’t send emails like this to people.

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Privacy & Identity

Double the fun: The FTC announces two new robocall contests

The Empire Strikes Back, Aliens, Terminator 2… Don’t you just love a good sequel? The FTC does, too, and that’s why the agency is returning to DEF CON with a new robocall challenge.

 Humanity Strikes Back

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Privacy & Identity

A billion illegal robocalls

We all know that robocalls can be annoying. They can also be illegal. It’s against the rules for companies to try to sell you something under the guise of a political or charity-related robocall. But we’ve found that not everyone plays by the rules.

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Privacy & Identity

The Grate Pretenders

We’re done with the Golden Globes and the Oscars but an entirely different kind of actor is still lurking around: scammers who pretend to be someone they’re not. Sometimes it seems we’re afloat in a sea of imposters who are trying to cheat you by pretending to be from legitimate organizations. Imposter scams play on your emotions. The scammers work hard to make you believe that you’ve won something or you have an unexpected problem. They say that, for a small fee, they’ll send you lots of money or make your troubles disappear. They might encourage you to pay them with a reloadable card or they may ask for your personal information. Here are the top ten imposter scams you told us about last year.

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Privacy & Identity

Superfish software on Lenovo notebooks: What you can do

You may have seen — and been concerned by — news stories about Superfish software on Lenovo notebooks. Lenovo began pre-installing Superfish on certain notebooks in September 2014. But, the software makes it easier for hackers to access your personal information, even when you’re visiting a website, like a bank’s website, that uses HTTPS to encrypt the transmission of sensitive information.

Although Lenovo has announced that they have discontinued pre-installing Superfish on its notebooks, some Lenovo notebooks sold today may still have Superfish pre-installed. So, if you purchased a Lenovo notebook any time since September 2014, your computer may be vulnerable to security threats. Here are some steps you can take.

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Privacy & Identity

National Consumer Protection Week in every community

When National Consumer Protection Week starts on Sunday, it will mark the 17th year of a growing partnership. NCPW now includes 89 federal, state and local agencies and non-profits working together to connect people with the best consumer education resources.

At NCPW.gov, you’ll find resources to help you manage your money, handle credit and debt, stay safe online, avoid identity theft, and more. Read the latest news from consumer protection experts on our blog; share videos, articles, audio tips, and blog posts; order free resources; or file a complaint when you spot a scam. You’ll also get ideas on how to get involved so you can help us spread the word about consumer protection.

NCPW 2015 image

Laptop security in a nutshell

Imagine you’re at a coffee shop, sipping on a latte while working on your laptop. After all that coffee, you need to run to the loo. Would you leave your laptop for just a sec while you heed nature’s call?

Here’s another question: wouldn’t you hate it if your laptop disappeared? Your family photos, tax documents, and other personal stuff could vanish along with it. Unfortunately, it only takes a minor distraction for that to happen. And the last thing you’d want is for an identity thief to get their hands on your laptop.

Laptop Security bookmark

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Privacy & Identity

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