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Scammers and “customer service” — another imposter scam

If you want to contact a company’s customer service department, you can do a quick search online and often find what looks like its phone number or email. But is the information at the top of your search results actually correct?

Blog Topics: 
Money & Credit

Going shopping? Don’t get shortchanged

Remember when stores ran out of toilet paper, hand sanitizer, and face masks? Well, now COVID-19 is cause for a new shortage: coins. Because of business shutdowns and social distancing, people have been spending cash at stores or restaurants at record low levels. Adding to the shortage, the U.S. Mint has slowed down coin production for a few months to keep employees safe from COVID-19. Now, some businesses are running low on coins and not offering change.

Blog Topics: 
Money & Credit

Empowering military consumers – all year long

Now that Military Consumer Month has come to a close, it’s time to think about how we can support servicemembers all year long. Seven years ago, the Federal Trade Commission (FTC) launched Military Consumer Protection Day to highlight fraud affecting servicemembers. Since then, the observance has grown into a national, year-round campaign. Militaryconsumer.gov provides servicemembers and their families with resources from partner agencies like Department of Defense (DoD), the FTC and the Consumer Financial Protection Bureau (CFPB) to boost their financial readiness.

Blog Topics: 
Money & Credit

Video shows how scammers tell you to pay

Scammers make up all kinds of stories to get your money, from telling you that you’ve won a prize, you owe a debt, or your family member is in an emergency. But some things stay the same: scammers want your money, they want it fast, and don’t want you to be able to get it back. They’ll ask you to pay in ways that make it hard to track them down — and once you know what these are, you’ll have one more clue to tell if you’re dealing with a scammer.

Small businesses targeted with unauthorized withdrawals

The last thing struggling small business owners need right now is to have money unlawfully taken from their pockets. According to a complaint filed today by the FTC, that’s exactly what a company that offered financing to small business did to its customers.

Blog Topics: 
Jobs & Making Money

Cracking down on fake COVID-19 cures

If you or a loved one has COVID-19, you might feel hopeful about products that guarantee you the treatment or cure you’re looking for. But if those products don’t work as advertised, then you could end up paying lots of money for false promises. Today, the FTC announced a new case against two companies, — Golden Sunrise Nutraceutical, Inc., Golden Sunrise Pharmaceutical, Inc. — and members of their leadership — Huu Tieu and Stephen Meis — for allegedly making promises like these.

Blog Topics: 
Health & Fitness

FTC Announces Auto Buyers Study Reports

Many of us depend on our cars — for work, errands, shuttling kids, and visiting loved ones. Maybe we love the freedom and convenience cars give us — but many of us find the car-buying process frustrating because of sales and financing practices. The Federal Trade Commission released two reports highlighting some of the challenges people face while buying and financing cars — especially when it comes to charges for add-on items after price negotiations, which can lead people to pay more than expected. 

If you were prescribed Suboxone® film, you may be eligible to get money

The FTC sued the makers of Suboxone®, a prescription drug to treat opioid addiction, alleging they were preventing patients from choosing lower priced generic versions of the drug. The companies agreed to pay $60 million to consumers to settle the FTC charges. That means if you got a prescription for Suboxone® film in the United States between March 1, 2013 and February 28, 2019, you may be eligible for a payment.

 Suboxone film

Blog Topics: 
Health & Fitness

MyLife accused of posting misleading background reports

If you’re looking for a job, an apartment, or a loan, there’s a good chance that someone will be looking at you — closely. They may search for your name online or order a background report. They’re looking for red-flag warnings that another candidate may be a safer bet. According to a lawsuit announced today, MyLife.com, which sells background reports, raised red flags by posting deceptive “teaser” reports online.

Volkswagen repays $9.5 billion to car owners and lessees

You might remember that, back in 2016, the FTC sued and then settled with Volkswagen and Porsche over their multi-million dollar “clean diesel” marketing campaigns. The problem? The VWs, Audis, and Porsches they said were “clean” actually had an illegal device to let the cars pass emissions tests. Not so clean, after all. The settlement that the FTC attorneys and I negotiated – along with the private bar – got Volkswagen and Porsche to agree to pay up to $10 billion to replace or repair the more than 550,000 cars affected. That meant the full retail price of those cars – plus repaying people for things including their time, and taxes and registration fees.

Blog Topics: 
Money & Credit

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