Sensa buyers gain refund checks

Close to half a million people who bought Sensa, a sprinkle-on weight loss product, will share more than $26 million in refunds, thanks to the FTC. The money comes from the FTC’s settlement with Sensa’s marketers, who said their powder would help people lose weight. According to the FTC, the company didn’t have the scientific evidence they needed to back up the claims.

The FTC is mailing checks to eligible consumers this week, and checks must be cashed within 60 days. If you have questions about the refunds, call 1-800-420-2914, or visit the FTC’s Sensa refunds page. And remember, the FTC never requires people to pay money or give personal information before they cash a refund check.

If you’re seeing more ads for health and weight loss products, here are a few things to keep in mind:

  • The most effective way to lose weight is to eat fewer calories and get more exercise. Claims that you can lose weight without changing habits simply aren’t true.
  • Research the company or the product before you make a decision to buy. Make your own decision about how much you want to rely on a testimonial or endorsement.
  • Experts say some claims — like “eat what you want and still lose weight” — just can’t be true. Your habits and health concerns are unique, so team up with your health care provider to design a program that suits your lifestyle.
Blog Topics: 
Health & Fitness


I had ordered Sensa one time and couldn't get my money back when i complained. Do you have the names of customers from Sensa records\

I used that product for a tiny bit but I got my money back it never worked!

I took sansa an anything that was wright loss for a number of years,I STOPED 2 years,an only use honey now,I don't take anything that says Wright loss or low sugar,the only thing that works for me is eating the right food an walking,

my name is stella mcdaniel and I have purchased a Senae

I too used Sensa and it never did a thing for me, except maybe gain a few EXTRA unwanted pounds... I hope we get our money back! :)

I was not aware of the Sensa issues. I purchased this product several times if not more

I used the original Sensa when it first came out and I did lose 50lbs Then they switched to Sensa for Men and I gained it all back. It didn't work the second time.

This is great and all BUT.... How in the hell do you register or provide proof of purchase to receive a refund?

Nice job on the finer details, FTC. EPIC FAIL.

Don't bother calling the 800# - their "system" is down and all they do is send you to the FTC website and search for "sensa". Again EPIC FAIL.

I was buying sensa

I also tried to get a refund to no avail. I ended up throwing it away BUT I received a check today! Thank you FTC!!!

How do I make sure my husband and I both get refunds for our purchases?

I used Sensa and never lost a pound did all the shakes as it was required. I got my check today and thank you FTC. Great job!

Wasn't aware of the lawsuit but got my check today, kudos FTC. Would have lost more weight by sprinkling sawdust on my food. I gave Sensa a try knowing it was a shot in the dark and willing to lose a few bucks in case it didn't work. Didn't work AND got my money back - WIN. Especially around Christmas. Fortune cookie was right on, maybe I should play the lottery numbers on it, ya think?

So the checks are good? I'm so cautious and everything is a scam these days lol. Great then!

It's good to be skeptical, but these checks are legit:

Thank you Nicole. Always better to double check

I just got a check of $55.41 from the FTC, I bought sense back in 2011 I didn't know about this until today, when I bought their product back in 2011 it cost me around $90 so I call their customer services for a refund and they did it, I got my money back plus a sweet $55.41 three years later. This was like a litle investment in a scam company that finally pay off.

I used Sensa last year and never lost any weight. I was able to cancel but no refund. Thanks FTC...Great work!!

got my check today

I hate no idea FTC had sued. Received a check today, went to the pantry, saw all the remainder of the Sensa (about four months worth) and threw them away. The first two months never worked so I just wrote it off as a foolish wish. Thanks FTC.


Hi Jo, just to clarify you were not aware of any lawsuit and did not file a claim form and still got a check? I ask because I have not received anything in the mail regarding this suit spent quit a lot of money on Sensa but no check. Hoping I still have a chance to get some of my money back.

I also purchased Sensa off ShopNBC. Was notified by ShopNBC that their was a lawsuit against i got on FTC site early on to watch progress of suit...surely knowing since i spent over $600.00 i would be sent a check...nope, name not even on the list apparently so had to give my name and number to customer service...and wait 90 days for a response. I am about 30 days in...wonder why some got a check and didn't have to do anything and some haven't. I can prove it! Maybe it's because it didn't purchase online??? But through TV would think ShopNBC would have given the FTC all of our names who purchased it through them!!! WAITING!!

I also purchased Sensa from ShopNBC. I was never able to find anything about the refund process after being informed by ShopNBC of the lawsuit. I wonder if ShopNBC (now ShopHQ)ever released the names of the customers who bought Sensa from them to the FTC. After reading the press release, I understand that there will not be any more refund checks mailed out. Hopefully that will change, but I don't have any faith in the process or the system used to issue the refunds. It seems to only work for a selected few. About a month ago, I also called customer service and left my name and number, but I don't hold out much hope in ever getting a refund. Time will tell.

they didn't give me all the money back...I paid 260 and I just have 55 dolllars Back.Any ways I am Glad It is legit. lol.

Thanks FTC. Didn't know about the lawsuit. Got my check today

I received my check today

bought this product, wasted my money made me put on weight instead of losing it. I am not sure if this is a scam or if the refund check is real. got my check yesterday not sure if I will cash it or destroy it, maybe it's a scam.

These checks are legitimate. You received it as part of an FTC settlement with Sensa. Here’s the press release for more information. You have 60 days to cash it.

I received my check today. It was a partial refund. I wonder if we will ever get the full amount refunded? I will be calling 1-800-420-2914.

The average amount each consumer will receive is $54, but may differ based on how much they lost.

Yeah, this company was a huge scam. They tried to use fine print to rip me off cash for a product that didn't do it. I called and yelled at them for a bit, and they didn't charge me what they were trying to scam me out of. I thought this matter was closed... and out of nowhere received a check today for like $55... I'll take it...

I tried and paid for a 3 month supply initially but when I tried to cancel the "subscription" they kept billing me and sending me more product that I didn't want. They wouldn't take my calls and kept putting me on hold for hours. I was finally was able to get through to someone but by then I had 5 months of unwanted supply and over $200 which they had deducted from my credit card account. They told me they couldn't take my product back except the last month because it was past the 30 day return policy. I still have 4 boxes of unopened product which they refuse to take back and give me my money back for.

FTC, thank you for the refund check by the way. I just wish they would give me the rest of my money that they stole back.

I thought that the Sensa program was it for me until noticing that the weight wasn't going anywhere. To discontinue use of the so-called magical sprinkles it became an idea since there were no results. since then, the thought of loosing funds faded and was forgotten. It really did hurt. The bank doesn't trust it so there's a delay on it. If it clears, that would be remained to be seen.

This website is convenient and saves time on phone use and allow users to express the pain and agony of false products. I would recommend this site for those who feel unsure of receiving their funds back from a product source of unreliability.

Thank you

Just got a refund check fr $55

been checking this site once a month for info, now I see it and it is too late to apply for refund or I just can't find the link. I would think this was handled better. I got the notice from ShopHQ this was happening, but since my mom who purchased the product moved last year, not holding my breath she will see the check.

The FTC has established a hotline for consumers who have questions about this matter and want to contact the redress administrator. It is 1-800-420-2914.

I received my check today. Hope it is legit?

These checks are legitimate. You received it as part of an FTC settlement with Sensa. Here’s the press release for more information. You have 60 days to cash it.

I got a refund check over the weekend. I thought it was a scam so i wasn't gone try to cash it. I actually still have the Sensa product. I used it for 1 month no results

I received my check today.

i agree

I received my check today, i thought it was a scam but i have researched it and i am happy that i was included in this refund.

I could not get an answer from sensa 1 800 420 2914 phone number my question to FTC is if I cash this $55.41 check can I still file legal action against Sensa I would like to know . I have not cashed the check please let me know where to return the check if it must be returned. I intend to file on my own against sensa . Please let me know about the check, thank you.

i got my check today but not sure if its legit or not does anyone no if it is

The check is legitimate. The FTC is a federal government agency that protects consumers. You can learn more about the FTC's case against Sensa at

I use sensa back in 2012, and loss 35 pds, with in a month .I was really thinking that it worked. Mind over matter.Thanks etc for my refund.

We had three large women in our house. I ordered four months for each of us and then couldn't get our money back.

I purchased my Sensa through Costco. Will this pertain to people who purchased this through other retail stores?

When I saw the web page, they said that it was free.My
english wasn't good, and I didin't understand that if I didin't stop and refund the produck, they were cost weekly.
so, I though it was free and only one time.I used ,and it didin;t work, but when I reliazed my bank account, they took around 280$.
I got refund today 55$
Thanks alot.
I wonder about left?
THank you

Hi everyone do i purchased sensa back in 2012
.. im just recieving my refund check but no one wont cash it... i dont have a bank acct to deposit it in...heelllppp how do i get my funds,??????

I am not happy that I got up to 55.41.. I called and they said limit pay settlement to each of former member... I was member for more that 6 or 7 months.. on the 3rd month I stopped as non member .. BUT they still take money off my account.. now I lost over 400.00 I should get 400 dollars instead of 55.41

It is Dec. 22 and still no refund. Is anyone else still waiting? Do they by alphabetical order?

im not able to cash the check everyone is telling me they cant cash it what do i do

I purchased Sensa in 2011 and called the hotline number. I was told you had to purchase after August 2012 to be eligible for this refund but there was another lawsuit for consumers that purchased earlier. They had no additional info. Any suggestions?

I am so angry that I have not received any refund. I spent over $300 dollars on Shophq and my neighbor spends little $$$ and she got her refund 4 days after the announcement came out about the refunds.

I think it has to do with Shop networks. Purchased mine from them and spent over 600 dollars...for two sets...i haven't received anything either but my friend who bought off internet did. Come on Shopnbc (shopHQ) give up our names already!!

Hi! Thanks, FTC, for the check...

I purchased sensa about two years ago the years was 2011 or 12 it was around Feb waste of money did absolutely nothing

I buy some sensa had skin reacting

Hi can anyone tell me who to call to get the check. When I click on the link in my email it goes to a blank page. got mine from shophq and they sent me an email but now can't get any info.

The FTC mailed checks to eligible consumers. If you have questions about the refunds, call 1-800-420-2914, or visit the FTC’s Sensa refunds page.

How to I get a Sensa refund as I spent a lot of money on this product and never worked. I even recommended to friends and they received a refund...I did not and think I am entitled to a refund!!

If you have questions about the refunds, call 1-800-420-2914, or visit the FTC’s Sensa refunds page.

I purchased Sensa from Costco and GNC, used it per directions, without success. I have not received anything about a lawsuit. How do I get a refund?

The FTC mailed checks in December, 2014.  There are no additional funds available from the FTC settlement. You can go to to report your experience with the product.

I also ordered from Shop NBC.I still have the mailing delivery clips and the letter from Shop and advising of the suit. I had called the ttc in 2014 for details and was ..still am ..under the impression I filed a claim. .... No refund for me either ????
Its not the $$$$ so much but its the principle of it all !!! It appears that there are still many of us out there who made legitimate purchases and got no consideration. ....

I ordered sensa through shop nbc and never got a notice of any refunds and never got my money back.

I also bought Sensa through shop nbc and never heard anything about a refund from FTC. Sensa never did a thing for me. I purchased in november 2012 & they had me on auto delivery when I realized I called to be taken off auto delivery. I spent at least $200 for nothing.

I too purchase from SHQP, received a letter from them in December 2014 about the lawsuit, never heard or received any documents on how to request a refund, called the FTC, and did not get anywhere, they took my information, but did nothing with it, said there was nothing else to do, I am out of the money I paid, but they really do not make an effort to help, its just like calling a telemarketing operation, very disappointed

Maybe Shop NBC received the money but did not distribute it to the people that purchased Sensa through them.

yeah, that's exactly what I was thinking, can you imagine the amount they would have collected? I don't know how they figured who gets what since a member of my family spent far more than we received but we didn't buy from shop NBC. it has to be some weird percentage or maybe what type package was bought or possibly how many re order's. Or check is less than 60.00 and several hundred was spent.

I just received my check from them this week so maybe they are just now sending out the refund checks !

Thanks FTC. They stricked me in subscribing monthly supply when I was just trying to get a trial package. I went on a long deployment and came back to find out they've been quietly taking money out of my account and sending me this useless product for nearly a year. Those crooks took way more from me, but I am greatful. Hope they went completely bankrupt.

I just found out about this. I also purchased from ShopNBC/HQ. I never received any information. I paid almost $170. I wish that more news would reach the public. I'm finding refunds are out there but the public does not know. Is it because the less the people know about it the company can keep the unclaimed monies.

I used Sensa for quite some time myself. At first it didn't work and I started to give up on it. Then I continued to use it for the 6 months period. I will admit that it did help me lose almost 40 lbs. which was great for me. I was on the automail plan, back in 2012. October of that same year I was suppose to get my shippment, bu didn't. So then I called the toll free number to Sensa and come to found out that they were no longer in business. Now I just happen to stumble across refund page by accident. I was asking myself back then what happens to people like me who invested in this product who put this money into this? And all they're giving back is just the $59? I never received anything about this refund thing. I'm going call the number to see if I have a refund coming as well. I guess God is looking out for me like He always does.

I wish I had received notice of the class action suit. I too was crazy and believed the claims. I had purchased Sensa from Sam's Club.

i used Sensa for months in 2014 am just now hearing about this suit. can I get refunded?

The FTC distributed checks in December 2014. Consumers who bought Sensa may still file a complaint with the FTC, but at this time, no additional refunds are available. The FTC has established a hotline for consumers who have questions about this matter and want to contact the redress administrator. It is 1-800-420-2914. Also, the FTC’s website has more information about the refunds.

I wish I knew about this sooner.I try this product between 2011 and 2012. I lose 12 lb with the two month starter kit. However months later I order the 6 months kit and nothing happens, That was a waste of money! Tried to see about a refund but I forever being put on hold!!!!

I got the package from Sensa and I paid for the first delivery. Then I cancel the subscription.......they threatened me unstoppable and I still refused to pay for second subscription......I told them to send me back the money and I'll send them back their products. Never heard from Sensa since 2012. GOT ME SO PISSED OFF

I was a Sensa user and purchased the 6 month stuff in 2012 - I never received a settlement or got word of it. Where's my refund?

Bought this in 2012. Still have some left. Can I still get refund?

The FTC distributed checks in December 2014. Consumers who bought Sensa may still file a complaint with the FTC, but at this time, no additional refunds are available. The FTC’s website has more information about the refunds.

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