Tech Support Scams: Part 2

Computer Screen WarningThey’re baaaack!

No, not poltergeists. Scammers. And they want your last penny.

We’ve written before about tech support scams — where a caller claims that your computer has a terrible virus and needs immediate attention. The scammer asks for remote access and then charges you for “fixing” a problem that wasn’t there.

Now, they’re working the phones again, and they claim that if you paid for tech support services, they can get you a refund. We’ve heard about several variations of this scam:

  • They might ask if you were happy with the service. If you say no (and you probably will), they claim they can get you a refund.
  • Or they might say that the company is going out of business and providing refunds to people who already paid.

Once they’ve got you hooked, they claim that they need your bank or credit card account number to process the refund.

They might say that you need to create a Western Union account to receive the money. They may even offer to help you fill out the necessary forms — if you give them remote access to your computer. But instead of transferring money to your account, the scammer withdraws money from your account.

So, what can you do if you paid for bogus tech support services?

  • File a complaint at ftc.gov/complaint.
  • If you paid with a credit card, call your credit card company and ask them to reverse the charges.
  • Hang up on callers who offer a refund in exchange for your bank or credit card account number or a Western Union account.
Blog Topics: 
Privacy & Identity

Comments

I called what I thought was Epson printer support. They asked to get on my computer to determine the problem and fix it. Dumb me let them on, at which point they said they had found the problem in the operating system (Windows 7) and would fix it for $199.99. I said no way, and before I could hang up, they screwed up my computer. Had to use Microsoft disinfectant, Kaspersky virus detection, and malware removal programs. Reloaded Epson software, and solved the problem. Look real carefully and the site address; they used Epson's name in vain.

Ask them to tell you your ip address of the infected PC.
Then go to whatismyipaddress.com and you will
see it is not the same one.
Most wont know what ip address to tell you.
And if they wont give it to you then tell them it cant be my PC then as that info you should know.

Just received the call identifying themselves as a Microsoft Support. He asked for me to open computer. I said I wasn't near computer and asked or his name which he gave as Marshall Smith in Houston TX 239-247-5552. I told him I have 3 computers and asked which one is infected. He stumbled but said the Windows 7 OR XP! He then said it is the computer registered under... and he gave me my name and address!!! Scary stuff which led me to make this report! I called the local Microsoft who had me callcorporate who then had me go on-line to FTC. This is where it led me ... they had no desire to call the number as they do NOT answer individual complaints.

I also received two calls from someone claiming to be from microsoft. When I asked for a number to call him back, he hung up. Two days later someone else called back. I hung up on him. The number on my caller ID was 0 000 000 0000.

Feb 7th recived call from person who said they were from Microsoft . A fellow going by the name of Danny Chang which was a lie .Turned out they are Microtech Support LLC at 10685-b Hazelhurst Drive no. 14103 Houston Texas 77043. Told me my computer was infected and would crash if i buy and let them install their software . Beleving that i was dealing with a rep from Microsort i aggreed to the plan . Gave cc no. and let them open my computer up so their supposed tech could work on it. Approx 2 hrs later when i went to open my computer up it was all screwed up . My home page was deleted as was my tool bar . The assess to my e-mail was gone and no assess to my face book .This was on Friday afternoon late enough i couldnt call my bank . Called Monday Feb 10th account had all ready been charged . Called the MICROTECH SUPPORT no. 239 247 5552 and the runaround started . I demanded a full refund . That was when a MR.RAY GOMEZ entered into the discussion . He wanted me to e-mail him a list of my complaints which id at ray.gomez.microtec@gmail.com. The total price that they scammed me for at this time is 352.16. After more phone call and lenghty arguing a Mr GREG Roche who said he was from accounting said he would refund me 200.00 dollars and that was the best he could do and I aggreed .He wanted an e-mail from me agreeing to this amount. The e-mail address that he used was bobierglenda@Gmail.com .this was on the Feb the 24th . Today is March the 10th 2014 no refund . I have filed a complaint with Bank and with the BBB of Houston texas also with the National do not call Registry . Also with The Office of the ATTORNEY GENERAL of TEXAS . Also am filing a complaint with the Federal Trade Commission .And the Washington state office of the Attorney General.Iam 77years old and on a fixed income this 352.16 out of my budget is not to be taken lightly .

FEB 7TH Danny Chang called late afternoon . Represented himself to be with MICROSOFT . The PHONE # 239-247-5552 OR 855-593-3163 if you dialed them would get you MICROTEC SUPPORT LLC in HOUSTON TEXAS . They scammed me for $352.16 .It aint over yet.

I complained to FCC online thinki.g they might help & instead of sending to FTC, they printed it & sent it back to me months later saying I had wrong agency.! I coplained to my Atty General & he just sent me a form letter saying his office dosen't address individual complaints. Question: why do we continue to support these govt agencies who do nothing concrete to protect average citizens , many of who i are already struggling to make ends mee

I did some digging and found out there is a way to stop these guys; however, it takes patience and effort. For starts, immediately after you hang-up your cell, cable, or land line phone enter *57. This is the code that all carriers use to trace calls and I would also log the date and time of the call. Then I would go to the website www.ic3.com. This is the website for the government agencies that investigate online crime. Warning, it will take a long time to see results from the Federal site; however, the more leads they get, the easier it is for them to track down these scammers.

www.ic3.com

Server not found

Crotalus, I googles ic3 and it gives ic3.gov as web address not .com, hope this helps. I just got my 3rd call from Windows tech support, as always heavy Indian accent. 1st call I hung up, 2nd call I ask what compay he worked for. After 5 mins of stating Windows, I stated that wasn't a co and said do you work for Mac, apple, Dell, Microsoft, he chimed in yea, said yea which one! He MicroTeck, BUT another voice chimed in under his and said soft. I said you are from Microsoft, different voice now, said yes. I said what happen to the other guy, said he was the same person I had been talking to, I said oh.. I get it he screwed up when he said tech instead of soft and I laughed and said scam, he called me a B**ch and hung up. Today, the guy just kept says Windows, pretended I couldn't understand him and was breaking up, someone with less heavy accent got on and said he would call me back, I said no let me call u back when I get to the computer. He gave me the number of 760-283-1706, I said this Tx and he states yes San Antonio. I looked at caller id and it came up San Antonio, TX, but the number on id was 210-526-6628, I read the note on here about *57 and I did this message stated the call had been traced and to hang up and contact local law enforcement. I am going to go to the ic3.gov after I post this. Will let you guys know what happens!

You should tell your readers to fish for the scammer's telephone number before hanging up and forward that information to the FTC. If the reader is a a do not call list, that's another reason to get the scammer's number.

Another variation I see was a call I received from someone who identified themselves as "Tech 24/7".

They ask you to bring up a folder on your computer which looks like there is a lot of stored up files which are now sending out bad messages all over. They have identified YOUR computer as the problem.

Next, they want you to access a website they say has a program that will clean out the problem(and probably your bank accounts, too.)and then your computer will be safe and sound, and so will everyone else. In order to do this, you have to give them access to your computer. And that was the big red flag. Turning over your computer to someone else gives you NO control over what they do. The one on the phone has a accent that sounded oriental.

What will they think of next?

i just paid tecksupport247 the amount of 249.00 for teck support they said I had a virus and malware i called and asked for a refund they said no because thy worked on my computer for hours,rosedeam

I was contacted by phone saying that they were Microsoft Tech support and that my computer was infected and was corrupted. I challenged them and they said they could prove they were legit by telling me CLS # that only they could know. All I had to do was do ta couple things on my computer. I challenged them again and asked for their phone number which they gave me 800-492-3960. I hung up on them and called the number and the same guys answered. Trace who has this number and bust these guys. I happen to have just purchased a new laptop and had anti virus security on it.

they call whta suppost to be microsoft, your computer is infected, and they read messages, they offer to correct the problem, unfortunately I let them thinking was microsoft. my credit card and permit to enter my comp. I felt for it. I had to take my comp to be clean , cancell all my credit cards, go to the police,change all the bank accounts, a nightmare....

Yes, this is a scam. The only way for someone other then you to know if your PC is infected is if their software is the infection. However, apparently these people con people into giving them control of their PC's so that they can infect them and/or charge them for "technical support".

I received a call from a man who spoke with an accent indicating I was hacked he gave me a # that was probably phoney 1800-758-6416 and said his name was Tom . I did not respond

I got a call from a company who said they were a partner with Microsoft and needed me to download a .exe file from ammyy.com (I didn't do it), the person said the company name was Nurture My PC.

I had the same call 1/7/14. Just looked at these scams - I got lucky, I hope, by ending the call saying I was not comfortable with the whole thing.

Got a call from "Microsoft Tech Center" claiming the same stuff, sent me to the same site, wanting me to install some .exe file to give them remote access to my computer. I was suspicious of the call from the start, esp. at how insistent this person was I do what they asked. This man, in a thick Indian accent, told me, "Please, get in front of your computer, madam" over and over and over. It was irrtating the crap out of me, and should've just hung up. If I had, I wouldn't have been able to get information to pass along to the FTC, though. When he insisted I DL this exe file, I said it wasn't my computer so I didn't have the PW to allow the file to install. That's when he left the number and his name - David Watson, yeah right - so my "sister" could call back and finish the process.

Someone with heavy Indian accent called my yesterday claiming to be from Microsoft Tech Center. Told me they have noticed that my computer was running slow and they could fix it since I was a Microsoft customer. He continued to as me for my cell phone number so they could send me a txt with confirmation of transaction. I refused and hung up on them. I should have quit there but they called me back 4 times which I let go to VM. Finally picked up phone and I ended up giving them my debit card # which they transferred $500.00 to Western Union. I immediately shut down my computer once I discovered the transaction, called Western Union who put a block on my card # and declined the transaction. ammyy.com was the name of the site they wanted me to type. After talking to WU and getting the transaction declined I used Vipre and ran a virus scan. 4 malware and 15 other virus were quarentined and cleaned from my PC.

I received an "unknown" call on my home phone last night. 1-6-14 The caller with an accent told me he was with "windows technical dept." I asked him what company and he told me "Microsoft Windows Technical Dept.", only after asking several times. He said that my computer was sending him "warning messages", that were "harmful" to my computer, and that he could help me if I would just "concentrate on my keyboard". He asked me to find the Microsoft flag key and wanted me to press several keys. I asked him where he was located, he said McKinney Texas. I had to ask him to spell it due to his accent. I asked for a number to call him back and his name. He gave me "Allen Lee" and the number was 214-856-8767. I hung up and called him from my cell phone which is a private number. Another male answered with the same accent and I asked for Allen Lee. He got on immediately and once again told me the same story and wanted me to press keys on my keyboard. I then told him that I still did not believe him and that I would look into this with my internet company myself. I do not have any problems with my computer as of now...I am not sure exactly what he was up to, but I know it was NO GOOD!!

I just had this same kind of phone call. She said her name was Jennifer Williams and she sounded Indian. The phone number was 888-586-3257.

I received 2 of these calls, the first guy I didn't believe at all, he was very rude and hung up on me, the second, a woman identifying herself as from Windows Instant Virtual Support also said we had been hacked. She transferred me to her supervisor, and I explained that with the high volume of scams today, that I would need to check their story, and call them back. Number was: 888-586-3257. Glad I checked! Definitely was from a large call center, I heard at least 50 people in the background, all persons had an Indian accent.

I just received a similar call, he claimed he was David Thompson. I laughed and said you don't sound like a David Thompson. He gave me 817-381-5716 and that he was from "TX, Florida, I mean TX, Ft Worth." But he was calling from 530-619-3038 according to caller id. He finally hung up.

I just received the same call. Male with a heavy accent and difficult to understand in English insisted he was with Windows. I challenged him numerous time to explain what Micorsoft Windows department he was calling from and he said it wasn't Microsoft. He was with Windows Technical support. I ask him to go through all the instructions but he didn't want to do anything until I ran a program he was asking to enter. I told him I was on the phone with Microsoft on the other line and he used profanity and asked me to perform carnal acts to myself and my computer and then hung up. BEWARE.

I got a call today. Very similar to this and others. My first contact was with "Millie" who had a very strong Indian accent. Unfortuately, I went along with this for a good long way and was given the Supervisory Technician "Sandy William" (a male with a very strong Indian accent. I challenged him when he tried to sell me software to protect me from malware that Norton would never protect me from. He gave me a phone number and showed me a web address of his company www.expertztech.com and an email. He kept pushing for the sale because my computer was going to be a "lost cause" any minute. I would NOT make a decicion and insisted I wanted to do my "due dillegence" BEFORE making decisions as there are "a lot SCAMMERS out" there.

I just received one of these calls from 917-436-1814. awful.

Last night I rec'd tel. call from Microsoft Tech who said I had serious Trojan virus and they wanted to help me get rid of it (No fee) I was led to site www.ammyy.com to download something. At that time, I said I was uncomfortable, and exited all andhung up. Tel. identified as Research Center 586-625-1581. Was this a scam?

Yes, this is a scam. The only way for someone other then you to know if your PC is infected is if their software is the infection. However, apparently these people con people into giving them control of their PC's so that they can infect them and/or charge them for "technical support".

If I allowed them access to my computer but didn't download anything and then I powered down the computer as soon as I realized it was a scam is there a chance they could have downloaded something without my knowing it? I did run the scanner from the Microsoft website and it said nothing was found. Should I still be concerned there might be spyware, malware or any virus's

If the scammers had access to your computer, it is possible that they could have downloaded something without your knowledge, but it sounds like you've been vigilant in checking for malware. Keep your security software updated and look out for signs of malware. Also, be sure to change any passwords the scammmers might have had access to.

I have been getting calls from 855-302-8650 repeatedly for weeks now and I've been ignoring them...then all of a sudden I started getting calls from 911-8 a couple days ago...I finally answered out of irritation and a guy with a HEAVY accent named Sebastian said he was from windows tech and that my computer had sent them several messages indicating it's going to crash...I laughed...took his name number extension number down and said I'll call you when I get home. (Don't count on it) seriously...I'm pretty sure the reason why windows has tech numbers in there manuals is because we call them...not the other way around. Hope these scammers leave me alone!

I have received 2 calls, same number, 1-213-221-3528 and the ID screen also shows a long # starting with V.maybe it's a id # of some sort. After I got the 1st call and refused their generous assistance I called my ISP and they checked my connection along with others things & said I was not having any issues; that it was a scam; so when I got another call tonight I told him exactly where he could take his scam.

This is now the eighth call in one year that I have received from these people, who mostly speak in nearly unintelligible English and claim to be calling from Microsoft with a need to take over my computer to "fix" the problems it's causing. I have been unable so far to get a phone number - their info shows "Private Name, Private Number" on CallerID. I inform them each time they call that I know they are scammers and that I will be reporting them to the authorities. However, my worthless Attorney General's office website doesn't even have a place to report these scammers.

My number has been on the Do Not Call list since its inception, and I check regularly to ensure that it's still on there. If there is any way I can assist in putting a stop to these creeps, I will be glad to do so. However, if there has indeed been a "major crackdown" on these scammers, I have not yet seen any evidence of it down here in TX.

I recived 2 calles in the last 2 days he said he is a windows tect caller ID #530 619 3038

I received a call from (971) 555-0129 stating he was from Windows Technical Dept and that they had detected a problem with Windows on my computer. Thankfully I refused to do what he asked, contacted Microsoft and was told that it was a scam.

Just got a call showing on caller ID as 315-789-9872. Caller sounded a lot as others described above. I do not fall for these and asked w ho they were, etc. They said they were calling from "California" while the caller ID showed New York. Io already suspected from poor call quality and accent that they were not from Microsoft or legitimate told them they were a fraud, I would not "turn on my computer", etc. and hung up. checked the phone number and it is for a private home in rural New York for people that certainly may not be aware there phone number has been hacked for this purpose. The name of a common English name did not sound at all similar to the caller from "Microsoft". Don't know what FTC will do as we are on a "Do not call list" for all of our phones, but here is the trend as a warning to others.

Today, 1 PM January 9. 2014 , I received phone call from man saying he was from IFIx, a fleet of technicians that work for Microsoft. He said he wanted help me with an error message that I received.

Caller ID 305-390-2488 Marathon FL

I called Microsoft Customer Service.- Shrikar. He said Microsoft does not make phone calls.

Tried to file a complaint www.FTC.gov\complaint but it “froze” twice

Same thing but said they were from helptech.247.com. I don't believe numbers on my caller ID because a scammer or anyone can put in any number they want before the call. You can find out how on the internet. Stayed on the call a long time trying to convince me I needed help. The background noise sounded like a bullpen operation

We keep receiving calls at the office from a man telling us he's from Microsoft and that our computer is at risk from viruses and malware and that he's calling to help us handle that. He was told twice to stop calling. The number he calls from is 866-856-4811. I suspect he is trying to gain access to the computers to hack them.

I have received four calls today from #2030 and 704-325-9110 supposedly from Windows Tech support saying that they were receiving reports of viruses coming from my computer. When I asked name on first call, he said John Smith -- I laughed and said "really?" Asked to speak to his supervisor. And asked for a call back number. Waited. Fianlly hung up. He called back wanting to know why I hung up. Told him I would have my IT person check it out. Hung up. He called back. I repeated same thing. Thanked him and hung up. Shortly thereafter got a call from the 704 number. This time "Kevin" (sounded like same person) was told immediately to put the supervisor on...asked again for call back number --- gave me 704 number. When I asked who I would reach when I called it he said, "This is our email number. You will be calling our email number." !!! Still insisting he was from Windown Tech. When I made the remark that Windows would not be contacting me, he insisted. Finally just hung up again and contacted my IT friend. I have now blocked both numbers --- if anyone calls back, I will tell them that I have reported them to FTC. These people are terrible. Also sounded like there was a room full of people and noise in the background. All accents were Indian.

Just received the same call, Indian accent and all! I told him that nothing was wrong with my computer and I wasn't stupid enough to believe that Windows would be calling me. He hung up.

Yes, this is a scam. The only way for someone other then you to know if your PC is infected is if their software is the infection. However, apparently these people con people into giving them control of their PC's so that they can infect them and/or charge them for "technical support".

Innovative Communication Technology writes their contracts so vague that you will incur add/moves/changes at $120 per hour/$180 for the first hour. They need to be investigated and shut down by the FCC.

I've had about 6 or 7 calls from "Microsoft Techs" and some were named "Tom". They said I had a virus in their broken English. When I finally said that I would call the police and report them, they haven't called now in several months. I told them I knew they were scammers after about the first time they called but never gave any info, I just hung up.

Unfortunately they have gotten too smart. When you ask for a number they give you an 800 Sex Line Number! Who do you report this to? I am getting called 3 times a day!

Recd call from 206-555-0100, Microsoft Technical Support. Person with Indian accent said he was with Microsoft Technical Support, then turned over to 2 supervisors.

The 716 242-7165 keeps calling us about a tax crime. BEWARE this number is a scam operation

On Jan 15, 2014, I was contacted on the phone by a heavily Indian-accented man who claimed to be from 'Windows Computer Systems' (named "Jim Livingston" ) He said my computer was getting hit with multiple infections, called 'malware dbs' and he claimed to have the " CLSid#" for my computer. ( I've never heard of this, but he says it is the 'computer license system id--bogus!

He wanted to know if I was the 'main user' of my computer and wanted me to 'open it up' so he could show me the clsid# and the malware.

I asked for a phone number to call him back, he gave me: 302.222.9442.

I also checked the phone number that my phone logged for this call, it was : 0112052800212 at 3:12 pm today.

Obviously this is a fraudulent call, just passing on the info in case it will be helpful to anyone else.
Remember, don't give ANY information to anyone who calls or emails you, check them out first. If they are legitimate, they will not object to your investigating them.
Good luck everyone.

Receiving multiple calls from Hicksville, n.y. . The number is 516-800-0000. Same scam and accents as above. They insist they are from Microsoft and are calling because our computer has received multiple warnings . Heavy accents. They call daily. We no longer answer.

get calls almost every day - sometimes more than once from 516-800-0000 - they hang up when they get my answering machine (except today, male voice said "hello, hello, hello?). Blocking them within *60 didn't work.

Several months ago I received a similar call from a "Microsoft Technician" telling me that my License had expired and my screen would go black within 30 days if I did not renew it. I am told that the license does not expire.

I received the same call from these poeple today.I couldn't make out what he was saying, the person had a very HEAVY accent...# 866-856-4811... So BEWARE OF THIS NUMBER...

I also received one of these calls today. Mine was from "James" from the windows tech dep't, phone #: 303 731 3398. When I told him I couldn't get to my computer, the call ended. I then called Dell and they checked out my computer.. and guess what-no hacking, just another scam! Be careful!

Same problem as VonB5. Getting multiple calls from Hicksville NY 516-800-0000 telling me that they are from Microsoft and my computer is not secure. When I asked them not to call, they said, "What are you going to do if I do?"

THERE IS A FOREIGNER CALLING SAYING THAT THEY ARE FROM MICROSOFT TECH SERVICES AND THAT YOUR COMPUTER IS INFECTED WITH MANY VIRUSES. WHEN I SAID I HAVE ANTIVIRUS PROTECTION, HE SAID IT'S NOT COMPATIBLE WITH MY OPERATING SYSTEM AND COULD NOT TELL ME WHAT ANTI VIRUS I HAVE. DO NOT LET THEM HAVE ACCESS TO YOUR COMPUTER. THE GUY (SOUNDED LIKE FROM INDIA) KEPT CALLING BACK AFTER I REPEATEDLY TOLD HIM TO STOP CALLING UNTIL I ASKED FOR A SUPERVISOR. HE HUNG UP AND HASN'T CALLED BACK SINCE. I CALLED MICROSOFT AND THEY CONFIRMED IT WAS A SCAM.

Received a called from 818-813-6174, a person named "Robert Gibson" has strong India accent and said he was calling from Windows Service team, because they detected my computer was hacked by someone and he was there trying to help to fix the issue. He asked me to turn on my computer to be guided by his instruction. I replied I did not know how to change the computer setting and the person asked who else in my family can do it. I did not give out any information and after searching online, find out there were numerous scam complaints from the same scammer.

Just hung up on someone calling from 866-833-7088. Wanted me to turn on my computer so he could fix a problem. Very heavy accent, sounded Indian. I told him he was scamming me and hung up.

I had one of these calls yesterday and the phone number that came up on my caller ID was 31313 clever. A heavy accent perhaps India, I asked him to stop calling me and he said "NO".

I had a call similar to all of the above comments, except I had an email earlier supposedly from paypal, but with a different extension. About 30 minutes after forwarding it to both the FTC and ATT, the phone call came in but with the number 416-364-1111. The person sounded male, possible from India. He first asked if the person answering the phone was so-and-so (my husband's name) then husband handed me the phone. The person said he was from Smart Tech, wiht Windows, and he was very aggressive and pushy, and kept asking me for a number over and over. I told him that he had called me and he needed to tell me the number. He rattled off about 20 numbers and insisted that I get him on my computer so he could get rid of all the viruses that were downloading. He said his company was notified of the problem. He got really annoyed with me because I kept asking him questions about how he got my phone number, computer information, etc. I just hung up and quickly recorded his phone number and contacted the FTC, ATT and the Texas Attorney General's office. I also called tech support for my computer (a # I knew was legitimate) and had them run a virus check on my computer since the email and phone call issues were within minutes of each other.

I also reported the incident to local TV stateions so they could alert consumers, hopefully.

Today, January 23, 2014 we received many calls harassing us despite my perseverance in saying I would be reporting this scam. They claimed to be from a group called Micro Tech, the two males I spoke with had East Indian accents. They claimed my computer was sending error reports relating to microsoft and later in trying to substantiate their claims said I downloaded some software that had viruses and that g-mail would be blocking me. They spouted off our names and address to my husband first and he acknowledged this and then when i spoke, our phone number was given. Other than that, we emphatically tried to stop their calls but they kept calling back. When my husband answered they gave a name of a person with this number for me to call back 239-247-5552 and the original number the calls came from was 1-855-210-3300. The latter number rings and no introductory welcome and is silent... a real bogus. The other number is manned by some else from India who refers to the other guy (Joshua or something) and he sounds SO nice. Nevertheless, I was harsh in response. After hanging up, our phone rang over and over and finally went into voicemail with poor Joshua saying he'd be happy to help. Golly... sounded like he had a gun to his head! Then later in the afternoon, we received another call. Bogus, a scam and harassing!

Similar call, heavily accented, several calls about my computer and Microsoft system, said I don't have windows. # used 212-077-1180 with no name. Also received several similar calls about my recent surgery or illness. Can barely understand what they are saying. And nothing they mention is even accurate. And I am also on the do not call list.

I have been receiving similar calls from an individual with a heavy accent stating that he is with Windows Tech Support. Caller id shows the telephone # as 205-280-0212.

I have received about four of these calls over the last year. Always the same story and always a person with a distinct South Asia Indian accent. I have learned that they are easy to get rid of by telling them they must have dialed a wrong number because your computer is an Apple Macintosh - not a Microsoft Windows machine.

I just received a call from a women (Indian) who claimed to be working for MicroTech. She said that they were getting error messages from my computer as they monitor such data as a service. Microsoft was just a manufacturer she said and does not call people about such things. She asked if I noticed my computer taking longer to start up and indicated that was because an "online infection" was taking my private information. And, because it was not a "virus", my virus protection software was being bypassed. I asked her a lot of questions, and she kept saying she would have those same questions too. She was going to take me thru a step by step process to show me what was going on in my computer. She even said that I did not need to be connected to the internet for her to show me. I figured I would be setting up a disaster that would initiate the next time I did connect. I told her that and asked for a company phone number so I could check it out first. She was hesitant and then kept giving me numbers with not enough digits. She then said something like "You are breaking up" and we were disconnected. (She was a bit bossy and kept wanting to just show me on my computer what she was talking about regarding the "infections"). I hit *69 after the call and the message said it was "out of the area" or marked "private" - no help there.

Just complained to the FTC. Scammer calling from New York number 212-777-3456. I am no fool so I knew exactly what was up when he told me he was calling from Microsoft tech support.

I had a call from them a couple of years ago. I told them it was funny that my computer was having problems since I did not even own a computer. They started stammering then said Sorry we must have wrong number. They hung up promptly. I have had a few more calls over the years.

Got a call from 212-077-1180 from a guy saying he was tech and got my phone # because I was a registered windows user. He need me go my computer and remove two files that would cause machine to crash and lose all data on hard drive. I questioned him how he got my number since on do not call and he should not contact me. I did not know who he was and I would contact Microsoft directly if I needed too, he proceeded to tell me Microsoft would charge me $900 to help me but he wouldn't. I told him I was not turning on my machine with him on the phone. He then proceeded it get more aggravated and started cussing me out. Besides informing me I was a dumb a## he also used some f words. Scam!!! Beware.

the number they are now using is 434-808-0070.
Same Indian Accent

I received one of these calls last week, with the caller saying I had some melicious malware on my computer. He wanted me to turn my computer on so that he could download some software on it. He also had an accent and said he was from Microsoft when I asked where he was from, I hung up. That number was 212-713-2122!

They have a new one. Answered a call and was told that the person was an agent with HOMELAND Security agency and that my computer was sending out threats. They needed to access my computer remotely and remove the program or they would come and arrest me and my family and remove all the computer equipment in my house. I was suppose to turn on the computer and open up a certain program. I hung up. No agents ever came to arrest me. Wonder why. Called the local police and gave them a phone number. They called back a day later and said the number was a telemarketing sales office and no one there knew anything about the call. Yea - right

I received a call from a person with an accent, who said he was from Windows, telling me I had some melicious malware on my computer, and I needed to turn my computer on so that he may download some software to remove the virus. The number he was calling from was 212-713-2122. I hung up on him.

For over 8 months now I have been contacted by a company named Angel Tech, claiming to be a subcontract of Microsoft.
This person claimed I had contacted them about a problem with my computer. I had not contacted anyone about a computer.
I had told them that I was sorry and I did not know where they had gotten their information, but we did not own a computer.
This company still calls back everyday. Their most newest call is for a refund of money I never paid.

Had the same type of call tonight. The more questions I asked the madder they got. I hung up twice but they called back, and were mad I had hung up. They said their company was help tech 24/7. When they told me the website to download the remote access program, I read that main page that said it was a scam and to not allow access. The website was www.ammyy.com. They have Indian accents and are very pushy about doing what they ask. The number they called from was 212-077-4568. When I asked for a number to call back to verify if it was legitimate they gave an 800 number. 1-800-935-0714. Said his name was Patrick Sanders. I asked if this was a windows problem then why was Microsoft not taking care of it like they do other issues?? He said it was an email problem. When I said no thanks I wasn't doing it and that we would be investigating further and if I needed their service I'd call them back they hung up on me.

Received another call and decided to ask a few questions. It seemed to iritate the person with a heave indian accent. They claimed to be from Cyber Securities. A certified Microsoft technician. Stating that teir company was hired by Microsoft to fix infected computers that had been hacked and infected with a virus. I told him I was eating dinner and when I got a chance to turn on my computer I would call him back. He gave me this #866-999-1502 and kept talking insisting I turn on my computer. I just hung up on him and he called back 3 times. Irritating!!!!!!

Just got a call 6:45 in the am - windows tech support - guy said his name was Andrew - heavy accent probably India - gave me two phone numbers to call back - first gave me international number - 12892700738 - I said I wanted a u.s. number gave me 8889971653 - just so you have the info.........

Filed more details with FTC: I recognized the following SCAM, so I recorded the following phone call to a wave file to send to you. An unsolicited call to my landline in (SE) Ga, on 1/29/2014 about 5:15pm, from caller ID: 119-9928, a man with VERY heavy accent and broken English (like from India?) said his name is Rick Johnson from InfoTech Solutions in "Birgina Newport News", and they detected my computer was having problems, and he could help me with it. Told him I AM having computer problems but was on my way out the door to eat with a friend, so could I call him back? He said I could call him back at 315-715-8454. Said there would be no charge for the tech support, but admitted a one time charge of either 199 point 99 dolla (sic), 299.99, or 399.99 dolla for the software to fix my problem, depending on what it needed. I haven't called to check that number.

Does anyone know about a company named Prime Tech #877-769-2427? My dad claims they fixed his computer and they are legit, but they told him he needed to pay with his bank account number instead of his credit card. I told him he had been scammed and needs to put a stop on his account and he doesn't believe me. Any recommendations?

Rick, that's crap! Why couldn't they use a credit card number? I think your dad has been scammed. Tell him to cancel is bank account and re-open a new one. And report Prime Tech to your dad's bank.

Got calls from the ammyy scam clowns twice on the Feb 1. After the last one they called back with enough expetives to blush anyone. ammyy.com should have a link to a reverse honeypot for suspect installs that does a reverse malware install on these criminal's machines, like stuxnet or something.

Just Received A SusPicious Call. Man Identified Himself As Microsoft Tech SUpport. he Was Insistent I Go To My Computer Immediately As Hackers Had Access And They Were Sending Out Lots Of Traffic. I Was Not Comfortable WithThe Request. I Asked For His Name And A Call Back Number. He Had A Heavy Foreign Accent, But Said His Name Was Leo Mark. The Number He Have Mr Was 866-999-1542. LOoking Up The Number, It Appears To Be A Car Dealership? The Whole Thing Was Weird. Thank Goodness Other Consumers Have Reported This Scam. Please Be Careful.

The same thing happened to me a week-and-a-half ago and like an idiot, I fell for it. Some Indian guy claiming to be from Windows said they got an alert that my computer had viruses and they needed to fix it so my computer will then be working fine. I told him to give me his phone number and a website, which he did. I called back and of course got him again. The website looked legit, so, continuing with my idiocy, I let him have remote access and paid $160.00. Today, some other Indian named Robert called from "Windows" (yeah, right), and said they have been notified that there are a lot of error and warning messages coming up on my computer. When he told me what to check, voila! They were there! He said for $250.00 he can fix those. I needed to reinstate my certificates b/c they had expired. Which of course he showed me too. He said he was from the Certification Dept., which is a different dept. than the guy from a week-and-a-half ago. Of course. I told him that I'd need to call him back. "Oh no, you need to do this right now. It will be too late if you call me back! Your hard drive will crash and you will lose everything. You might as well throw your computer out!" I told him too bad, I can't afford that money and I will have to get back to him. He proceeded to call me every three to five minutes for HOURS!!!! Of course since I was an idiot a week-and-a-half ago, I couldn't get my $160.00 back, but at least everything's ok. I had a good anti-virus, malaware, etc. program installed. So don't fall for any of these "Microsoft Windows" crap. It's all a scam!

Just got a call from a strong Indian accent telling me my computer was infected and sending out messages. I asked how he knew that, he said he was from Microsoft Windows Tech support. When I had him repeat a couple times because I couldn't understand the accent, a new less Indian voice came on the phone and started the same commands, to hit the window key and type in "eventvwr". I then said, can you give me your name and phone number, he ignored me. I asked again for name and phone number and he hung up on me. I could hear multiple other Indian voices in the background doing the same thing almost like a big call center. Shew, glad I didn't fall for this one. HELP GOVT???

Oh and of course, I did *57 and looked at caller ID and the number was unknown and could not be traced.

I also filed a complaint with FCC, my system was so bad and I knew what a virus looked like that they even blocked my phone took all the Microsoft phone numbers I had from my purchase of $149.00 Malware Security I HAD to purchase to use my computer in June of 2013. All Microsoft phone numbers were blocked, appointments were made and after this jerk said "YOU WILL PAY $149.00 OR YOU WON'T HAVE A COMPUTOR TO USE.", which was after about two weeks of making appointments and no one calling back, not even at Beachwood, OH, did I get a call back. Told this jerk he was THE VIRUS and hung up, got three calls in a row, didn't answer. Looked threw notes from months and about 100 hours of watching legitimate Microsoft Support, which I will say are extremely smart, and so was I. Found a gentleman from India who gave me hi email and phone number probably in July of 2013 who I watched work on my machine for hours and days. He called me back, because I shut my machine down for 9 days, let it have no power.ThenI turned them "PUP.OPTIONAL..." THE FCC and wiped out my machine to nothing, and Microsoft Support legit agent and I fixed it, because the FCC told me to get a new computer. I was livid, had enough knowledge and great notes to get ride of them. Now because of great note taking and excellent Customer Support from the best agents in the world, I BEAT THEM, NO NEW COMPUTOR, and they are gone!!!! BEAT YOU JERKS!!!

Just got a call from 'Alex Jones' at 'Microsoft' that wanted to take care of 'messages' that our computer was sending out. Of course, he wanted to take control of our computer. The phone number is 1-567-214-9999. Called ID indicated that the call was coming from 'Bellevue OH' but he stated he was calling from California. He gave a return phone number of 1-818-572-1445. Caller had an East Indian accent. My husband kept him on the line for a bit to try and figure out what he was trying to do, but once the caller figured out that my husband was very computer saavy, the line went dea. I'm posting this here because I can't figure out how to inform someone in the FTC about this scam.

Thanks for sharing your experience so others will know what to watch out for. You can submit a formal complaint about this scam at ftc.gov/complaint.

Reporting a phone call from the 'Microsoft Windows Server Technical Support Team' and was told that our computer was sending out messages. Caller ID said 567-214-9999. In an East Indian accent, he stated his name was 'Alex Jones'. He gave a call back number of 818-572-1445. He asked for control of our computer. My husband has worked in Information Technology for 30 years, and he kept him on the line for a while just trying to figure out what kind of scam it was. The caller told how to get to the event viewer and asked that we look for red errors that were red or yellow. Having worked in a Windows Server environment, you know that there will frequently be errors that look horrible but are benign. My husband kept him on the line long enough to protect someone else from possibly doing something stupid like give over control or sending money. The best thing is that my husband wasted 20 minutes of these scammer's time.

Yesterday morning around 10 a.m., I received a call from Microsoft Technical Support stating I had a virus problem in my computer. He had a heavy Indian accent and I kept asking him how do I know this isn't a scam...I asked where he was calling from and would only say Microsoft...he finally had me get into my computer to retrieve some # (can't remember what he called it...license #?) and I did a few steps...not knowing this was a scam. He read me the # and I saw my name on the same page...it was the correct # and then wanted me to do something else...hit enter? At this point, I declined to go further with him and asked for a phone # to callhim back...he gave me this # 666-678-0149 in Rivesville, VA...I never called back but contacted Microsoft only to find out this was a scam...they directed me to shut down my computer for 2 hrs. and then run a virus scan which I did. I'm hoping he wasn't able to get into my computer...any advice from anyone? Thanks...Hoping this information will protect the next person...Hang up if you get a call stating they're from Microsoft...Microsoft told me they don't call their customers...

i just received what seems to be a suspicious call from someone who claimed to be a tech support for microsoft windows main server. he said my computer was hacked by people around the world and that they have been using my "computer server"? (I'm not a tech person, so I didn't even know what he meant).

I got all his info below and searched online and seems like he's a scam! can't believe he even made up an employee number! be careful if someone suspicious calls and tells you the same/similar info below!

logan wayne
818-813-6174
tech support for microsoft windows main server
Employee id# b0909

Read all the comments above. We had trouble with our computer last month and I called Microsoft tech support. I paid them $199 to fix my computer which they did. I received a phone call last night from "Microsoft Tech" telling me the same story as others noted that they had detected problems with my computer. I thought they were legit and let them on. Tech's name was Daniel who had a thick Indian accent. The number he called from was 666-439-1516. They went through the same scam of telling me about my CLS ID # and showing me all of the warnings on my computer. They showed me that my certificate had expired and I could renew for $7 and that would fix my problems. He then had me complete a form entitled Microsoft Certificate Autorization with my personal information and credit card information. I told him I wasn't comfortable in giving out this info but he was persistent. After he had all of the info he said he was going to fix my computer and would call me back in 30 minutes. I started to worry and called Microsoft. They said they never call that it was a scam and to turn off my computer. As soon as I turned off my computer Daniel called back and said he had lost connection. I told him I was on the cell with Microsoft and they said they never call customers. He became insistent they he was fixing my computer. I hung up. He called back three more times. We quickly cancelled our credit card and the real Microsoft tech could not fix our computer. It stays on the black screen with the name of the computer. They want me to get a plug in keyboard and they will try again. I'm really scared. First that I might lose all of my computer info. Second what did they hack from my computer and third did they now steal my identity! I can't believe I was so stupid!!!

I just got the call from Jason Martins- I strung him out for 8 minutes and then told him I had to go. He called back 4 times. Major scam.

Well, I got the same calls from Microsoft...started to believe it and then something in my spirit said hang up, the INDIAN man called me back a few more times and I told him I was not interested and do not call me again. After the third or fourth time of me telling him not to call me again he screamed, "Shut up, I will call you every single day!!" Needless to say, I hung up..never to answer a call I do not know who it is from. I know the Indian dialect since I place exchange student. For the past week, I am now getting calls from California number (at 8:00 a.m. EST) which means it is 5:00 a.m. telling me they are from the IRS and there is a problem with my taxes. They are fishing for another person. Crazy people....bug your own country!!!

Fell for this scam in 2012, they still call to
say they want to return my money, was a scam using
some company called Mercaway and PC Recure. When
will it end?

206-777-1016 and unknown clls several times a day now. Very annoying!! I made mistake and did a google search becuase my Epson printer had an Error Code. anyhow, called (what I thought was Epson) - gave him access to my laptop then proceeded to tell me for $199 they could fix my computer and printer. Siad my laptop was full of viruses and malware crap....he proceeded to show me since he had control of my laptop. **BIG Mistake** anyhow, again eventhough I allowed him access, I refused to pay $199. Had to get hubby to totally WIPE CLEAN my computer and REBUILD it a new again. Since then, I have been getting calls from both UNKNOWN and the above number as well as other numbers. It has been a female Indian lady and then a Male Indian dude. Today, Feb 12, 2014....caller twice, once a female, to which I asked if she could give me IP address and she had none...said take me off phone list....Then 10 minutes later an Indian dude called and insisted again, my computer had viruses and was alerting Microsoft of the virus alerts. Hmmm...suspcious I thought....I asked him for IP address...(I own several laptops for different work issues) at first he was hesitant, then said I have all this info...by now, I was asking for them to take off phone listing and that I will contact BBB. then Hung up. An certain, I will here more calls again from them but I now know I was SCAMMED and allowed him control of my laptop...STUPID STUPID....now I must keep watch of my credit cards becuase I paid online bills with that damn computer....UUGGHHH...Nightmare city....it is a SCAM....SCAM SCAM....be careful even when doing google searches to fix computer related stuff.

I have been called almost 14 times from the same four numbers, either from IT support, Windows IT or HealthTech 24/7. All claimed to need more info. Immediately hung up and wrote down number! Here are the numbers: (212)077-4568, (201)338-6210, (213)457-4056(646)453-1349.

This happened to me last night.... "Word Tech Support" is what the woman identified herself as... She told me my windows xp had a virus that the anti-virus software wouldn't find. I told her we didn't use xp and she then said it is all the programs... I ended up having to yell at her and hung up twice with plenty of threats to call police.

I keep getting these calls as well. The guy says he is Max or John depending on the day. I have had 4 calls in the last week. The first 3 were listed as private caller and the last one showed up on caller ID as 678-251-4584. The guy has an accent and claimed to be calling from Washington, DC. He would say I am calling about your windows computer. I told him I don't have a windows computer and that I had already told him to stop calling (he called 2 times about 1 hour apart one day and used a different name...idiot). No way was I giving him any information. Beware everyone as I am sure they can steal your private information.

I recieved these same calls from Allen and David Thompson. Both of them convinced me after harrying me for an hour to look at the errors log on my computer and both convinced me to let them connect to my computer. Both roped me into letting them install antisoyware and antihacking since they mentioned some valid problems my computer had been having for years. I ended up paying them just for the peace of mind since I was tired of getting called and harried. (I have a learning disability so it's easy to overwhelm and bully me. I paid $145 for PC Speedy and $369 for Arcadia Technology Inc). Now every time I turn on my computer (I have Norton Antivirus running on it) I get a call a week later from one of those companies. What should I do? It's been months now since I paid both of them. When I asked my credit card company about canceling a charge, they asked if I received a service. Since I did have software installed, that was considered a service and the charge was not revoked. What should I do? It takes twenty minutes just to turn the laptop on so I don't have much patience for dealing with it, but I'm worried that my IP address or network might be at risk.
I have numbers and I called one of them back and got the same guy.

PC Speedy
18009350798
support@pcspeedy.com
billing@pcspeedy.com
Charlie reeves

Alex
800 935 0798

Rex Smith
806 590 7967
Abernathy, Texas

Anti hacking, malbyte malware, norton, avg 2014 Installed by Arkadia Technologies India Limited

Just got the call from 516-800-0000

Came up Hicksville,ny - we live in that general vicinity so didn't think anything of it.
Answered - person in heavy thick southeast Asian accent said "this is Microsoft and there is something wrong with your PC" I said "no there definitely isn't" to which he insisted "yes there is." Goes on to say that there was an issue with windows and it was sending out messages and that I had to listen to him otherwise my PC would be useless. My response at that point was "there are no pcs in this house, we only use Mac and Mac OS devices." To which I heard silence, hah.

People, please stop being gullible - some of the stories on this page are pathetic - never give out your financial information. Microsoft doesn't call customers.

Got the call for the 900th time and decided to have a little fun. It was the "MS Support" and they tried to get me to go to the "AMMYY" url. I kept the guy going for 45 minutes before he figured out I couldn't be that stupid. At least I kept him off somebody else's back for 45 minutes.

Caller ID said "School District". Phone 215-220-2321. Same as above....

I have received 3 calls from the "windows tech team" to inform me that my computer has been sending messages to them that it has some malicious virus and they were calling to help me. The second caller, Ashley, directed me to www.teamviewer.com and asked for info that came up once I selected "remote session" as directed by her. My computer's virus protection warned me that if I had received an unsolicited phone call to not allow them to access my hard drive. I asked "Ashley" for more information and she gave the phone to her supervisor, Geran. They gave me the number 347-741-8992 to call them back. Received another call today from "Bruce". I decided to play "dumb" and asked a lot of questions and repeatedly told him I didn't understand. After about 20 minutes I said that I was confused because I didn't have windows because I owned a mac. Bruce was confused and I acted confused also. I asked him for a support number for apple. He hesitated and kept saying he was looking it up. I repeatedly told him how nice he was to help me out. Eventually the phone call was "disconnected". I did receive another call from Bruce about 10 minutes later with a support number for apple. (it was an actual number). My thinking was if I could keep them on the line for awhile, then that would keep them from scamming someone else.

I received this cal again today. It came from this # 630-318-4762. Hope this helps.

Just got a call from fake Microsoft. I told the Indian Accented man that I knew it was a scam and I was going to report him to the FTC. He said and I quote:
Ha, Ha, Ha." Then he hung up on me. What arrogance.
V220101112000008 213-271-1644

I received a call from a number that didn't show any number at all... Was just blank. Man with a heavy Indian? accent said he was calling from Microsoft and they had received a message that my computer was at risk and they needed me to immediately turn on my computer. I said no and hung up... He immediately called back..this time caller IID said unknown. Same man said this is Damien and this is an urgent call, go and turn on my computer... I broke in and said Microsoft does not make phone calls ...don't call back! And he hasn't so far. If he does I'll try getting his number.

I haven't figured out why these companies call over and over and over again. Do they think that we'll be more likely to use their service the 12th-50th time we're called?

I keep telling these people that I've asked to be removed from their list, I'm going to complain to the FTC, and what's more, "Windows" isn't a company. Nowadays it's said in a VERY unpleasant tone of voice.

I'm getting tired of being awakened in the morning with these calls.

I like the idea of keeping them on the line to hopefully keep a more naive person from being scammed!

madconsumer, just a suggestion, but I would close your checking account and get a new one.

I get these calls often from these so called Microsoft Techs from India and I tell them I don't have a computer. when they ask am I ( real name)
I so no, he no longer lives here. He has gone to India to help with the Microsoft Scam Program.

(567) 214-9999, carrier is Peerless Network.

I also received a call from someone claiming to be from microsoft. When I asked for a telephone number to return his call, he hung up. Two days later I received another call. I hung up. The caller ID # was 00000000000.

Same here--only I believed them as I was updating my Hotmail account when this number came up to call as I didn't have enough info for my Hotmail address. Unfortunately, I called the number and got taken in. They charged my credit card for over $400 and also a foreign exchange fee on top of that. I called my credit card company and then I called the computer people in my town who corrected the mess on my computer. More money. The numbers I have for these people (man, Umber Bernadette, woman, just called herself Stella are 661 748 024l & 866 607 6547 . I was billed by Acidus IT Solutions PVT. I checked that out and it is in Kangaroo Flat, Australia. I would have doubted it more if I hadn't been on my computer updating my Hotmail profile where I was told to call this number for more information. I was sick and still am. I thought I was always overly cautious but I got taken in. Can't they be stopped????. Of course they said they were from Microsoft. They also said there were Support @Trinity pcs.com working for Microsoft. Should I file a complaint with the FTC? Would it help?
Your thoughts?

The FTC's complaint database is available to more than 2,000 civil and criminal law enforcement agencies in the U.S. and abroad. Investigators and attorneys use the database to build cases against law breakers. You can file a complaint online at ftc.gov/complaint.

I'm furious! We just got a call this morning from a local number, 253-802-0667, which is Auburn, Wa. The call went something like this: They asked to speak to my husband (by name!!!), he got on the phone, the tech guy (with heavy Indian accent) said he was with tech support and they had noticed that my husband's PC had some serious problems/errors. They asked him to go out to his machine (we were eating breakfast) and boot up and they would help him. They then had him run the program EVENTVWR from the Windows Run dialog box and he had never actually looked at this file before, but found it had over 46,000 entries. Thinking this was completely legitimate (and he DID have real problems the day before with his Brother printer, and the week before with the HP desktop, so he thought this might be related). They then had him run teamviewer.com and start a remote session. Not sure exactly what happened next, but they told him there was a problem that could only be fixed by sending him on to a third party support company, that for a fee, would be able to fix it, did he want them to connect him now? He told them no, not right now, he didn't have time to go further right now, and the call ended. He then searched and found website indicating this whole thing was a scam. Later this morning, the 'scammers' called back 4 times (again, using the Auburn Washington phone number) He did NOT pick up the phone and they did not leave voice mail. We're hoping the scam didn't compromise his computer (running malware scans now.) Sadly, my husband has been sick lately and was very tired, so he didn't think twice about the 'context' of the call nor get suspicious of the instructions they gave him. Hopefully my post will help prevent this happening to someone else. Thanks

I just received a call from a man with an Indian accent who claimed to be from Microsoft. He said there were problems with my Windows program. When I asked for a phone number to call back to verify he really was from Microsoft, he assured me I could trust him because he was very honest. I protested and he said we should have a "Secret Meeting" so he could give me documents to fix my computer problems. We should meet at 11 Kiva Street, Iselin, New Jersey. He gave his name as Brian and his phone number came up on caller ID as 215-220-2321. Another man called back 20 minutes later, but I couldn't keep him on the line very long.
That number was 888-232-1509.

I was receiving phone calls sometimes more than one a day. Keep in mind I own a 2007 Macbook and have never owned a Windows computer. I kept telling the guy that I own a Macbook and finally hung up. Filed two complaints with the FTC giving them the number on my Caller ID. Have not gotten any more calls. Either the FTC is doing their job or they finally took my word about my owning a Mac.

I have received many, fake tech support calls. The last call I kept them on the phone for almost an hour...and I got reported their logmein account as a scammer to Logmein. They wanted me to use aammy remote, but since I'm not running windoze, they sent me to support.me, which redirects to logmein.com's remote support offering. Too bad they were only using a trial account at Logmein. Is there any way I can help track down these people since I am in the tech industry? I've tried to trap these guys in a Virtual Machine, but while I can hold these guys online for a long time, I can't track them back through the remote service. They won't go to "Whatismyip.com" so I can't get their address to bring the battle to their network.

I recd a call at 6:30 this morning! I was furious! He said the reason he is calling so early is bc he is getting signals from my computer telling him it has a virus. He said he was with Instant Virtual Computer and that his name was Steve Martin.(funny)And he gave me a call back number 1888-586-3257. What a scam!!!! FYI, on Caller ID, the number came up as Unknown, which is why I answered it.

My mom has been receiving calls from a "Microsoft Support" technician (ya Right!) telling her that her computer is infected and that it will be shut down immediately if she doesn't give them access to fix it. Unfortunately my mom fell for it and gave them access to her computer and paid then a couple of hundred dollars. These "Techs" then really screwed up her computer, so much so that she could not even complete simple tasks like openning up her email. She later got the real number to Microsoft and had them take care of the problem, but these idiots keep calling her and telling her that they have detected more problems. If it helps anyone, Microsoft says that they will not initiate any calls to customers unless a customer has a case number and asks for a call back. If a scammer does not have the correct case number then they are just that , a SCAMMER! Here is the call back number and name of the scammer that keeps calling- Max-1-830-299-3200, This is a bogus number and a heartless scammer. My mom is almost 70 years old and a trusting person who did not grow up in the tech age, but she is learning quickly that people arent always who they say they are. Heres a question: If they get access to my moms computer to install viruses and spyware, can they access all of her passwords and critical personal info? Does she need to change all of that?

Got a call from Michigan(278)852-1245 using the Trojan virus "I'm from Windows Technical Team" scam.

John Kendall, heavy Indian accent, caller I'd 347 753 9068. Called 4 times today claiming to be from windows it. They are getting messages from my PC. Bells went off and I asked him for the Ip or MAC of the machine contacting them. He could not provide. I asked how my machine would give them my name and phone number but nothing else. Pushed he admitted he was not from MS. Just hang up unless you feel like playing with them.

Got a call yesterday. Was stupid so game him access to my computer. He ask me to pay n I refuse. He got mad. He said he was gonna lock my computer but he just hide all my icon. After thst i Turn off my computer and format it. Will I be ok?
I dont even buy anything online with that computer at all too. Just play game on it.

I have gotten 2 calls today from a 703 area code but it doesn't come up on called ID. Do you recommend the *57? Very belligerent. I threatened to call the police and he said he would stay on hold. Said his name was Daniel Wilson.. When I said it wasn't he said he would tell me his real name. I just hung up on him because I couldn't,t figure out how to trace or report.

I have been receiving call's from a 1002 and 002 number from almost two weeks.
The first time he states he is from Microsoft and he has found problems with my pc, he needed me to open my pc and he would send me a email to fix the problem. I explained to him I was at work and could not get to my pc, if i could get his phone number I would call him back, he became angry with me, then I asked for his name and his bosses number he called me some chose words and I hung up on him.
Well that was almost two weeks ago and I have been getting calls every day or every other day sometimes twice a day from the same INDIA speaking scum artist, today I ended up calling verizon ( my cell phone provider) and explained to him what I have been put through. He emailed me this web site addy to file a complaint.
I pray everyone tells their elderly family/friends so they dont get scammed by these crooks.I was also told by verizon to : DO NOT CALL WEB SITE" and register all of the cell numbers on my acct. I will be doing that after I post this.
I pray these dirt bags get caught and no one else loses money.

I just receives a call from "Max" who had a VERY heavy Indian accent. He told me he was with Windows support and that there was a problem with my computer. I told him I got rid of my computer and didn't have one anymore so how is it that I am having an issue.
I then asked him for the IP address and/or computer information. He assured me that he had all that information but wouldn't tell me what it was. Lucky me, he said what he COULD do was confirm it if I told it to him.
I then asked him what was the solution if we identified the computer and there was this problem. He said he will access it and clear the problem.
He promised that this was legit. Awww, isn't that sweet.
He hung up on me...and that my friends....solved my "Windows/Microsoft problem".

I am so tired of getting these calls. But when they do call, I can act like the most stupid person on earth. At first they really get excited thinking that they are talking to a real patsy, and then after a few minutes I say "Hello? Hello" and act like the call is breaking up. They finally hang up. But at least I have used up some of their time.

So on march 22 my gmail & email stoped working. So I called T mobile and they gave me the phone number to hi tech salution the # 1888-551-2881 the guy came. On said his name was Louis Brown he had a heavy indian accent so he tells me that iv been hacked and I need spywarenow I got this phone number from T Mobile so I'm thinking this is somebody that they work withbut I found out later that they weren't supposed to give me the third-party numberI'm not upset at them because I think they thought it was a real place tooso the guy asked me my nameand tell me that the spyware will cost $99.99 so like a big dummy I get itwell a couple of days go by and I get a phone call I called the number back and I and ask did they call me they told me know they have no record of college I told him someone just call me so I asked for the Lewis Brown the guy who had help me before they told me they didn't know who was brown one so then I said may I speak to a supervisor supervisor got on the phone then after about another minute the supposed to be Louis Brown came to the phone I asked him why is it no one knows who you are he told me he was in a different part of the office then he got real nice real fast he told me everything's okay with my phone and everything will be just fine so after I hung up that's when it hit me its gotta be a scam I got on the ball I call T Mobile and ask them about this number I asked the supervisor at T Mobile they told me the young lady that gave me that number shouldn't have so then I got in contactwhats my credit card company and tell them to close that car down to send me an all new oneafter that a couple of days go by I get a phone call from a lady that says that she's from their billing department she asked me if I got a phone call from there bank I told her no by now I know it's some kind of scam I just was listening she had the gall to tell me that their people be get in contact with me and when they get in contact with me to tell them that I authorize a payment of of my card I chuckled said no then hung upI would have never got gotten if it hadn't been for the fact and that T Mobile gave me the numberlike I said I'm not upset at T Mobile I'm more upset at mebut haven't gotten any more calls back from.

10 Calls from these caller in past 4 days ... finally started having fun with them ... claim my computer hacked into their computer ... really asked for the computer name and address and service provider information ... they would \could not supply that info ... played all concerned and informed them they have just call a seasoned tech support specialist .. turned into them calling me a fool

This morning got a call and had to stop lady with Indian accent in the middle of her obviously reading a script, and ask for what company she was calling from and she said she was from tech support from company called IT Secure and that they showed my computer has been downloading malware, and I stopped her in the middle of her reading her script that no computer is on, she continued reading the script and said computer doesn't have to be on, but then I stopped her again and said no computer on because dont have a computer, she stopped and there was complete silence for several minutes, and I hung up.

Same scam. the caller ID shows 4072052090002080040. I lost it and told him (John) a few things he could do to himself. I also asked him to hold while I finished running "TRACERPRO". He hung up. This call came in on my home phone through Comcast telephone service. We are on the Do not call list.

I fell for the same scam, and it cost my only $100.00 by Western Union. He called back 30 minutes later and said that because this transaction was not conducted through my bank. I would have to pay the full amount of $200.00. He wanted me to go to a different Western Union to do this. I refused and told him that I would be contacting a supervisor. while still on the computer and the phone He, at the same time the dialogue box indicated that I was re-connected and that a support tech would be contacting me shortly. He said that he would be contacting me on Monday. When I tried to sign in to my laptop the next day. I couldn't. The administrative password had been cleared out. I had to contact the manufacturer and them conduct a default set which took me 3 to 4 hours. The scammers name was Sadiya Abdalla Ganamo, going by the name of Leon Wilson. He never called me back by that name. I did get three calls the next day from a person going by the name of John Parker, same service, Indian accent and American Name. Please be advised.

Same scam, asked him for his phone # and Christopher said 800-791-2878 also used caller ID 987 654 3210. figured out it was a scam as soon as he tried to tell me he knew my computer license by typing assoc in the command line. Also, I don't know that many people from India named Christopher Paul LOL. If the 800 791 2878 # works feel free to ask for Christopher and tell him you are Abbeet and you are calling from Microsoft. Tell him his computer is infected....

I love when these guys call. They have consistently used the name "Richard". Generally the accent is Indian, but that's really of no consequence. My first angle with them was to say my computer was having problems but since your mother has come over I've been too busy with her to worry about it. They don't last long with this sort of dialogue. The best I got was "Have you f**ked your wife?" To wit I said just after your mom and sister left. My next angle has been to interrupt them and say I've been waiting for hours for you to call. I then start asking them about issues with my NT Kernel being stuck in my bowels and that they promised they would send someone over to get it out. Again they don't last long down this road. Finally as soon as they call, in a very meek voice I say, "Richard, I've missed you. Why has it taken you so long to call me back? I'm so very lonely." This is probably the best. They get off the phone so quick. It has my wife in stitches. She can barely keep from laughing out loud, which causes me to fall out of character. Anyways, now when they call I get all excited. Its really quite fun.

Caller ID showed 99-910-0100 but I didn't see that until after the call. Heavy East Indian Accent from first caller and when I complained I couldn't understand, I was quickly handed off to a "supervisor". The caller claimed to be a Microsoft Tech Rep and since I was a registered user, my Windows system had been automatically reporting problems. At the time of the call I was waiting for some tradesmen to show up and was distracted. I told the caller I couldn't work with him at the moment but he was insistent. I was dumb enough to follow his instructions up to the point he tried to have me access a website, www.ammyy.com. Thankfully my McAfee software flagged it and cautioned me not to go there. I broke off the call. I then found a number of posts about this Ammyy Scam. Checked my system for any of the mentioned software, scanned the registry, ran a full virus scan, recovered from windows from a week ago then reinstalled the MS patch Tuesday updates. Ran a couple more scans and disabled all points I could find in Windows dealing with remote access. What I find the most disturbing is with everything known about this scam and being reported, how are these scammers evading being shutdown and brought to account? Come on FTC, you have ample information, act on it.

I can't believe it! I had the Microsoft tech call as well. It came up as Private Caller on my phone. He accessed my computer remotely and showed me the red and yellow errors, etc. and just kept un repeating the same things over and over. I asked him what they were going to do about it. He then opened up a text box and typed out three different protection plans and their cost. I told him that I already have a protection plan, but he just kept saying let me finish (typing). I told him that I would talk to Microsoft or Dell and have them fix it if I decided to. I restored my computer to a few days before the call and ran my antivirus software.. hopefully that takes care of anything they may have done to my computer!

Got a scam call this morning. Caller ID said 989-683-2111 Kingston Iron & Metal. It's a scrap metal recycling center. It was a woman with an Indian accent and she said she was "Suzanne" from Windows Technical and asked if I was the owner of the computer. I said "Yes I am but I know this is a scam." She said "This is not a scam but if you think it's a scam I will hang up because it will be useless to talk with you", and she hung up. How stupid of them to use a recycling center as their caller ID number! Like anyone is going to believe Windows runs their technical support office out of a metal recycling center. LOL!

These people are using Voice-Over-IP (VOIP - like Skype), and so the number that you see is going to change regularly - it probably doesn't do you any good to try to capture their "number". I suspect they use the name of someone else they have recently called. These are not people trying to sell you something (not that they honor the "do not call" list either) - they are thieves, so being on the "do not call" list isn't going to deter them, at all.

I've been getting these about once a week now for months. Apparently this scam has been going on since at least 2008. Back in 2010, the Guardian (U.K. Newspaper) had the source narrowed down quite a bit.

Can't we hunt them down and put an end to their nonsense?

I've taken to telling them that I write Anti-Virus software (for Microsoft) and therefore have lots of virii on my computer, for testing purposes.

I've got a unknown phone call from a Hindi or Indian accent guy named Alex.He said he was from techboys123.com working for Microsoft,knowing my name and number made me believe him a little. He told me that my cpu had infections sending out messages to him and that this infection is more problematic than a virus. He said he can prove it to me and took control of my cpu. He asked for my cpu id and told me to download Ammyy from techboys123.com and told me to download teamviewer to connect with him on my cpu. He showed me the errors and warnings by clicking[flag+r] and typed in "eventvwr" in the run box. He said inorder to clear the infections I need to pay $199.99 for 5 year, $299.99 for entire life time. I said I don't have money and he said he wasn't asking for my money and that it is better to pay for the antivirus that he is offering rather than for buying a new cpu. I told him that I don't have money and he said:"Alright Mam,I'll log off your computer for you ok? and have a nice day."-Beep. Then I tried reopening my cpu and it didn't work. I figured that he stole my datas and was controlling my cpu when I was out shopping after the scam. Glad I did not pay him my credit card number else he be spending my money like a billionaire. I spam called him 11 times. Revenge number:(800)492- 3960. Everyone....it's time for some pay back :)

2nd call in as many weeks from 855-210-3300. Ryan from www.microtecsupport.com says that my computer has been sending "error messages" and that he would like to walk me through removing the malicious software. Got the number and to call him back and looked this up online. Someone really should shut down this kind of scam. I don't know how he received information on me (phone number/address) but it really burns me up that my 80 year old parents might field a call like this. SHAMEFUL!!!!

I received a call from a "Windows rep", Daniel Wilson, who told me my computer had a very bad virus. I asked him which of my 3 computer had this virus. He skipped around a bit then told me to go to my keyboard and hit the CTL button. I told him I was busy now but asked if I could call him back. He gave me 209-813-2925 which I googled and that number is registered to Level 3 Communications in Stockton, CA. Oh, of course I will call him back real soon, yeah, right! BEWARE!!

I received a call a guy that had a Indian accent telling me they got error messages from my computer. Saying also that hackers got into my computer. He supposedly worked for Microsoft. He told me to open command prompt and giving me these steps to follow through. Any way I did everything except when he showed me the prices and I came here and saw all the comments I quickly clicked out everything he was controlling on my computer and hung up on him. He called back and I didn't answer. I restarted my computer but now I don't know if my computer is infected? I uninstalled what I was told to download. He called from a 178-3050#, the name wasn't available.

Keep receiving calls 6 times a day from 23456 or Out of Area. Claim to be from Windows Technical Support. They switch lines when they think they have a sucker. I ask more questions of them and even played a game of Number Wang while shouting every sentence at them. This is bad and I feel for those of you that fall for it. This is why I never answer the phone and rely on the answering machine much to the chagrin of family members.

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