The FTC’s Used Car Rule has been the law of the land since 1985. It requires used car dealers to post a Buyers Guide on cars they offer for sale. The Guide gives customers important warranty and other information to help them make an informed buying decision.
So when Abernathy Motor Company failed to display a single Buyers Guide on all of the used cars for sale at its Jonesboro, Arkansas location — even after the FTC warned the company about the violation — the agency said it’s time to pay the piper.
Assistant Director, Consumer & Business Education, FTC
At the FTC, we’ve been warning people away from foreign lottery scams for years. So when one of our colleagues recently got an official-looking mailer from Canada, titled “RE: PRIZE WINNING NOTIFICATION,” we turned to our own advice to check it out.
Some companies can be very sneaky these days. Especially when they buy lists of consumers’ phone numbers from companies that falsely claim those consumers have given written consent to get sales calls despite being on the National Do Not Call registry.
Attorney, Division of Privacy and Identity Protection
Most consumers know that creditors use information about them and their credit experiences – like the number and type of accounts they have, their bill paying history, and whether they pay their bills on time – to create a credit score, which helps predict how credit worthy they are. (And if they don’t, they can learn about credit scores at the FTC’s Consumer Center.) What most consumers don’t know is that data brokers offer companies scores for other purposes unrelated to credit – for example, for marketing, advertising, identity verification, and fraud prevention. Businesses use these scores to decide which transactions require further scrutiny, what offers and prices to offer certain consumers, and even in what order to answer a consumer’s customer service call.
Regional Director, Western Region, Federal Trade Commission
Earlier this week, law enforcement, legal services attorneys, consumer advocates and nearly 120 other people found common ground in Las Vegas. The Federal Trade Commission put together “Protecting Nevada’s Consumers: A Common Ground Conference” to discuss the consumer protection issues facing Nevadans. What did we learn? That Nevadans face some unique challenges – but many more are the same kinds of challenges we see across the region and country.
Ever hear an expert review on a news segment or talk show? The experts might recommend a number of products, and hey, they’ve tried out the products themselves — and they’re experts appearing on reputable programs — so they must know what they’re talking about, right? Since they’re portrayed as independent reviewers, you may be more likely to believe what they say.
What if we told you these experts aren’t always as impartial as they seem, and what you’re hearing might be a sales pitch?