Yahoo customer service scam

Need to contact Yahoo customer care? There are a few ways to do so — but, Yahoo warns that phone is not an option. That’s right: any phone number you come across in an internet search, claiming to connect you with Yahoo customer care, is fake.

Here at the FTC, we’ve gotten reports that consumers who called these fake customer care numbers were offered “Yahoo customer care services” for a fee.

But the truth is, Yahoo customer support is always free of charge. That means you should never pay to have your Yahoo password reset, for technical support, or help with security concerns. Also, Yahoo won’t ask to remotely connect to your computer for any support-related request.

For more, read about tech support scams and ways to review your Yahoo account’s security.

Tagged with: scam, technology

Comments

I get pop ups on my phone all the time. The scans are is supposed to be free for Android which I have but they want $29.95 and won't answer why. So I don't get.

I do also. I hate it but a phone is a phone. Which I hate anyway. Cell phones are just a thing that I hate because I feel like I'm always babysitting them. Cleaning, scanning is all I ever do on them. I use mine for emergency only.

This article is basically useless for those who want to get legitimate customer support as you do not provide a link to get their authorized customer care. Their website is useless as you cannot directly contact their customer support as you have to go through their community section which gives you just people complaining about their non-existent customer support. I cannot reset my password because both email addresses are old and since their has been "unusual" activity to my account, imagine that with it being hacked, their is no other alternative to reset my password. Get them to answer that and help a trove of people to get access to their accounts if you really want to help. People are grasping for anything to get access to their account which includes using scams because they are desperate to get into their accounts and are getting "NO" customer support.

The article does include links to Yahoo information; once in the first paragraph, and again below the video.

I must have missed the links to the yahoo phone numbers, one would have to think it would, should be illegal not to have contact phone numbers for a corporation such as yahoo.

I totally agree with that. How can a company as big as Yahoo NOT have a legitimate customer service center? I am getting emails that I want to de activate my Yahoo account. I NEVER sent a request. I tried poosting on th Yahoo messahe help board & had a scam person tellme to call them -what are we supposed to do?

If you drill down far enough on the Yahoo web site there is a way to send a message directly to Yahoo customer support and not have to go to the community. When I did it recently they responded within 24 hours.

But how? where?

This is why they Need a Phone Number

I was told to connect my email account to my phone for security

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