Yahoo customer service scam

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Need to contact Yahoo customer care? There are a few ways to do so — but, Yahoo warns that phone is not an option. That’s right: any phone number you come across in an internet search, claiming to connect you with Yahoo customer care, is fake.

Here at the FTC, we’ve gotten reports that consumers who called these fake customer care numbers were offered “Yahoo customer care services” for a fee.

But the truth is, Yahoo customer support is always free of charge. That means you should never pay to have your Yahoo password reset, for technical support, or help with security concerns. Also, Yahoo won’t ask to remotely connect to your computer for any support-related request.

For more, read about tech support scams and ways to review your Yahoo account’s security.

Tagged with: scam, technology

Comments

I get pop ups on my phone all the time. The scans are is supposed to be free for Android which I have but they want $29.95 and won't answer why. So I don't get.

I do also. I hate it but a phone is a phone. Which I hate anyway. Cell phones are just a thing that I hate because I feel like I'm always babysitting them. Cleaning, scanning is all I ever do on them. I use mine for emergency only.

This article is basically useless for those who want to get legitimate customer support as you do not provide a link to get their authorized customer care. Their website is useless as you cannot directly contact their customer support as you have to go through their community section which gives you just people complaining about their non-existent customer support. I cannot reset my password because both email addresses are old and since their has been "unusual" activity to my account, imagine that with it being hacked, their is no other alternative to reset my password. Get them to answer that and help a trove of people to get access to their accounts if you really want to help. People are grasping for anything to get access to their account which includes using scams because they are desperate to get into their accounts and are getting "NO" customer support.

The article does include links to Yahoo information; once in the first paragraph, and again below the video.

I must have missed the links to the yahoo phone numbers, one would have to think it would, should be illegal not to have contact phone numbers for a corporation such as yahoo.

I totally agree with that. How can a company as big as Yahoo NOT have a legitimate customer service center? I am getting emails that I want to de activate my Yahoo account. I NEVER sent a request. I tried poosting on th Yahoo messahe help board & had a scam person tellme to call them -what are we supposed to do?

If you drill down far enough on the Yahoo web site there is a way to send a message directly to Yahoo customer support and not have to go to the community. When I did it recently they responded within 24 hours.

But how? where?

This is why they Need a Phone Number

I was told to connect my email account to my phone for security

It is the most secure way, so each time you access your account they will send you a message on your phone. Every time you change your password they will send you a code you need to put in so no one else can change your password

Not practical if you are overseas away from your landline and in an area which your cell phone technology is not designed for.

WHEN I TURN ON MY COMPUTER AND SIGN ON AFTER ENTERING MY PASSWORD I GET A FULL SCREEN TELLING ME TO DOWNLOAD TOR PROJECT HOW DO GET THIS OFF MY START SCREEN?

It sounds like you have a form of ransomware??? It isn't threatening you, so i don't know if it can be defined as such. Describe your problem in more detail. What does it say? Can you move around it? Do you need to know how to disable a cryptolocker type virus? Have you launched your PC in safe mode? Have you used the onion router?

I got a letter. Long story short. I ended calling AT&T myself and changing my password. Had to wait for about 10 mins. because the online chat service was busy and so was the CS people. It was changed and I haven't had any problems anyway. Thought I should do it. No problems, except the wait time.

I got a popup regarding my Mac book virus. I got the number 1-800-616-5160. When I called, they asked me $449.99 but payment was stopped by Bank. But they asked me to authorise the charge. I denied and I start getting different type of calls regarding computer issue and selling me tech support packages. Please block these advertiser.

This is one of the more brilliant and devious scams I have heard about in recent times. With "Yahoo says 500 million accounts stolen - Sep. 22, 2016" announced in the news, a very small percentage of successful "Yahoo customer care" can easily pull in millions of $$$.

Although I have Gmail, I don't feel any safer; we are all vulnerable, and this scam is scary as hell. It is more proof that no one is safe from being hacked. My son's Gmail account was hacked about 2 years ago by a SPAMMER. Now he uses 2 level security for his email access. One bad side affect of this incident is our ISP number is forever associated with generating SPAM.

I have tried everything yahoo says will work to get into my email account problem is whoever hacked it changed security question and can't get past it. Is there actually a legitimate way to contact yahoo. Since I noticed that the sign in page shows it is not a secure site.

One company yesterday web address www.answer.com claims to be part of yahoo tech support and will chat with you then ask for a "good faith" deposit of $5 to help you get back into your yahoo account but to get the answer you must pay anywhere from 50 to 160.00 dollars and the BBB says they have an A rating??? How is that even possible. Would like at least a way to email yahoo to retrieve important documents from hacked email like doctor records and home inspection records. How can this be done without paying ransom for it.

When I tried to delete my Yahoo account and had trouble doing so. I was having trouble with my password not working, etc. and then a page came up and gave me the number of Yahoo tech support to call for help. I called. The gentleman sounded like he was Indian and he seemed knowledgeable. He immediately asked to remotely connect to my computer (which it says in the info here they won't do) and I gave permission. He eventually said I had a network virus and gave me the names of one local business to take my computer to for help and one remote business. Told me it would cost $299. I didn't call either of them. He also said that due to the viruses, none of my account info could be removed by him. Since the phone number was on the Yahoo site, I thought it was OK to use it. Now I'm wondering, and concerned as to what to do now.

I most certainly hope you changed all passwords. And I would also suggest having your computer checked to make sure he didn't put any programs on your computer, that could enable him to steal information. Good luck to you.

Kay, it is a total scam!!!!!! I fell for the same thing. The phone number given is not for yahoo. They are very convincing. I paid $ 199.00 for them to remove the virus they said I had. After thinking about what I did I realized it was a scam!!! Called my bank and stopped the charge on my visa and closed the account. Luckily I didn't lose anything except pride. Be careful.

My grandma is suffering from Dementia and she is getting phone calls from people claiming are from Yahoo. She does use Yahoo for emailing, which is pretty impressive at her age 90 years old. They are asking her for personal information. I advised her not to give them any, and to hang up and say she is going to call the police on them. However, not getting ahold of Yahoo regarding this matter and concerns about her account is so incredibly frustrating. I am traveling to see her soon, but don't live close enough to address the situation. I am just worried she will get confused and share personal information she shouldn't.

I keep getting phone calls from someone saying they are Yahoo tech. He said my email is being shared with over seas company but he can turn security on. When I told him I would contact Yahoo Tech through email he hung up.

I just talked to a number from India or Pakistan, they changed my password after my not being able to access my acct for 3 days , now they want to charge me, this is a scam , yahoo has no phone numbers

Someone has created a Ya Yahoo account in my name and is using to sign up for bank accounts, as they have also stolen my identity. I have yet to get in contact with Yahoo to shut the email down. How is this possible???

How can someone open a bank account with an email address?

FTC should make Yahoo or all other companies to display the company's authentic contact info at the email login page and display alerts about all known scans. It is super easy for the company to do and provides the best notice to users. Also for password change, the prompt should display the same info. Had Yahoo had such a message at the password change request page or login, most users would have enough knowledge to detect the scammers.

Same same for facebook. Facebook does not have customer service phone access--it is a scam to get you to allow them to run a diagnostics on your computer then ransom your contents

So discouraged that I cannot get help from Yahoo for email support. Something is obviously wrong as I'm seeing posts with the same issue all over the internet. How can a huge US company like Yahoo not respond to the issue

My password was changed, not by me. My recovery email is old & no longer active. And it was incorrecty spelled. I'm wondering if I've been hacked and my password & recovery email was changed. I have a different primary email & I rarely used my yahoo email.
I have a new phone & I'm unable to
Log on to my Flikr account without my Yahoo password. I have thousands of valuable pics on there. Please help!!!

can't log into yahoo--forgot password--it'staking me around the barn and back--I AM SO DARN FRUSTRATED--If i CAN'T REMEMBER PASSWORD--HOW DO i GET IN ?????? eVEN WITH CONTACTING YOU----HOW ARE YOU GOING TO CONTACT ME ????>?>>

I had the same problem the other day with my email. I got a new phone and i tried to put my yahoo mail on it and the password wouldn't work. Same thing happened with gmail account. Then it happened with fb. I tried calling what i thought was yahoo help line and a guy had made me connect to my computer. He then proceeded to tell me that he wanted me to pay money to him to have someone fix the viruses he found on my computer.

David and all:: yahoo has changed or took of millions of customers passwords. This is probably a SCAM to get everyone to PAY to use yahoo or is this a verision play for more money? GREED SUCKS!!!!

I have been sent a message saying I need to update my FB account or it will be terminated. I checked apps and there were no updates recommended. Could you let me know if this is a scam please.

I signed up for a business account that was eventually $20/month, so I decided to cancel it. That was impossible by phone or email, so I went to their HQ in Sunnyvale. Luckily I live close enough. Once I got there I was not allowed into the building, and had to relay my info through the gate security guard. Finally the next day I was contacted by these Yahoos and my account was changed to a free account.

I live near Sunnyvale, too, and what you said about going to "Yahoo" HQ seems to be the best way to get a response (and within 24 hours!), albeit via a security guard! Do you know if Verizon has already taken over Yahoo Mail, or is Yahoo still in charge? I would like to know who we are dealing with, but I'm wondering when (if) they will let us know!

Beware! All Yahoo customer service numbers will connect you to scam artists who want to use supremocontrol to connect to your computer and they show you a fake screen of data to get you to think your computer has been hacked. Of course they want to charge you to fix it. Of course they have no intention of helping you with your email problem because they can't!

Well said, Good info. From above Always get confirmation from the customer that the issue has been fixed. Don’t assume that simply telling them what to do is enough. They may be having trouble following your instructions. If you’re on the phone/in person stay with them until they’re up and running again. For email support, follow up messages you’ve sent. This final “Are you ok?” goes a long way.

Is there a real Yahoo Customer Support email address or phone number ?

I also made the mistake of calling a Yahoo number because I couldn't log in. To make a long story short, I lost $339 to a company in California. I would think Yahoo would know there are lots of phone numbers listed in their name. It would be nice if they would take care of Custom Service problems for their customers.

+1800-349-1641 1-888-335-9712 (+1)855-515-5559 These are some perpetrators I have found. Until they are taken down I'm going to waste as much of their time as possible

Yahoo disabled their self named community moderation, which did allow users to police spam. Since December 2016, users posting questions within the yahoo! answers site have been required to anchor spam. Additionally, any vocal opposition within the site brings retaliatory rhetoric against users opposing the fraudulent spam.

Yahoo has apparently re-enabled their self named community moderation on a limited bases, at some point in April 2017. This comes after a flood of spam saturating the web site. The fear now is large numbers of spammers having gained the leverage to force other users out of the venue, via account suspension

Addendum to my prior comment made earlier. Yahoo has resumed limited policing of the spammers material. Deleting resolved questions that award a best answer to one of the spammers.

Also, those questions had been moved to the discover tab, allowing greater viability. Very little is done beyond the above. Spammers continue to saturate the site 6 days a week. Any users speaking out against the spammers will be vigoursly attacked by verbal assault

Scam still being posted to y!a uninhibited. Yahoo has apparently restored some of the user report interface. Reporting leverage by users means many users have to report, using personal resources.Perhaps the senate committee on homeland security and governmental affairs could begin an investigation. Consumers using the site seem to be required to use more of their resources by reporting, to mitigate the problem

All yahoo! help is free online, and accessible by clicking on a gear icon displayed on each page. Yahoo has disabled their reporting interface, which allowed yahoo! answers users to remove spam such as the support scams. Since December 2016, yahoo! answers users submitting questions are obligated to anchor the spam-scams, with no warning given by yahoo!.

I can understand at the agony and frustration of these people because I am in a similar situation. My email A/c was blocked because of Security Issues and this done soon after I updated my computer.Now I cannot confirm the code to verify its me because the Cell Phone I registered is no longer in use. I have tried all avenues to reach Yahoo but without success. The last No. I contacted was 1-800-349-1641 and now I regret it because they appeared to be scammers. He asked for my DOB and I gave it to him, now I am very nervous. Yahoo is such a big company, why can"t they go after the scammers who use their trade mark and why can't they establish a unique way to get in touch with them. Community forum is a waste of time. DAVE

If Yahoo offered decent customer service, fewer people would by mining on the Internet for means to get hold of them. I have been a Yahoo Store customer for about 14 years. Their service get worse and worse. I just know that someday it is going to blow-up.

Live in KY. Received a call at 10:30pm last night said they are with Yahoo and they are in California. Call didn't seem right couldn'tt believe a company this large would have people calling this late. This has to be some kind of scam and I want you to be aware. She said she will call back tomorrow and I will call our atty. Generals office.

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