Consider this scenario: a company promises you its products will provide unbelievable results. But if you decide to write a negative review about your experience, the company says you owe it as much as three times what you originally paid.
That’s how it worked with Roca Labs, the FTC says — only it was the company’s weight loss claims that were unbelievable.
Do you ever think about buying a franchise? Maybe you’ve heard of big opportunities and want to make a career change or build a business. If you’re considering buying a franchise, the FTC has updated information to help you.
Growing up, we all learned that money doesn’t grow on trees. Here’s another hard truth: the federal government is not giving away thousands of dollars in grants to people who pay their taxes on time, have no criminal records, never declared bankruptcy or were ‘selected in a demographic survey.' Anyone who claims you’ll get ‘free money’ for those reasons is trying to scam you.
Counsel for International Consumer Protection, FTC
People who’ve recently arrived in the US have a lot of adjustments to make. For many refugees and immigrants, and some of the social services groups who help them, the basics come first: figuring out language, food, shelter, and work. Understanding how to avoid fraud isn’t high on the list – until a scam finds a recent arrival.
That’s why the FTC has created new materials to help refugees and immigrants spot, avoid and report scams. We worked closely with the International Rescue Committee to create a short handbook to help anyone identify a sure sign of a scam.
My mom always told me that my vision would get worse from sitting too close to a screen and playing video games — not better. But according to the FTC, Carrot Neurotechnology said you could improve your vision by buying and playing its $9.99 Ultimeyes video game app. People bought the app because they believed it would help them see better, but in a case announced today, the FTC says there isn’t enough scientific proof that the app will work.
How do you decide which products to buy? Price tags, product labels and ads likely play a part in your choice. They tell you about ingredients, how much product you get for the price, and whether a product has qualities that matter to you — like being environmentally safer.
Here’s a fun way to think about a tricky topic. You know the scene in Lewis Caroll’s Alice in Wonderland when the white rabbit hops off saying “I’m late! I’m late! For a very important date!”? Imagine the rabbit is a debt collector. The important date? It’s his last chance to legally make you pay money you owe. Why he’s late? The debt collector has run out of time to sue you for an old and unpaid, or time-barred, debt. For more, follow me down the rabbit hole...
Senior Attorney, Bureau of Consumer Protection, FTC
Are you a nanny or caregiver who lists your services on sites like care.com, sittercity.com, or craigslist.com? A few months ago, we warned about a scam that targets caregivers like you. Here’s a reminder: a con artist emails or texts an offer to hire you. The scammer also sends you a check and asks you to deposit it, keep some money for your services, and send the rest to someone else to — supposedly — pay for special items or medical equipment. But the check is fake, and it can take weeks for a bank to discover the forgery. If you deposit the check and withdraw the funds, you’ll wind up owing the bank all that money.
Having a problem with a product or service can be frustrating. When you’re trying to resolve a problem with a company, the first step should be to discuss your concerns with a representative of the business. If a phone call or email doesn’t resolve the problem, consider writing a complaint letter. Use this sample letter and these tips to write an effective complaint.