Disappointed by a product or service you’ve paid for? The FTC has tips to help you get your money back. You can use our sample complaint letter to ask the seller or manufacturer for a refund, get tips and strategies for making your case, and find organizations that may be able to help. Don’t be fooled by scammers who promise to get your money back for a fee.
You’ll also find information about the FTC’s refund program. The FTC sues companies that make deceptive claims about their products and services. These lawsuits sometimes result in refunds for the people affected.
Getting Your Money Back
Ask for a Refund
The FTC’s Cooling-Off Rule gives you a 3-day right to cancel a sale made at your home, workplace or dormitory, or at a seller’s temporary location, like a hotel or motel room, convention center, fairground or restaurant. But not all sales are covered.
File a Complaint
Contact your local consumer protection office to report frauds and scams or to get help with a consumer complaint. The directory includes consumer protection offices, banking authorities, insurance regulators, securities administrators, and utility commissions.