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Resolving Consumer Problems

Things don’t always go right. Sometimes you don’t get what you ordered; sometimes you get an item of the blue. What are your obligations? And by the way, are there advantages to using any particular method of payment in terms of consumer protections?

Credit and Debit Cards

Sample Letter for Disputing Credit and Debit Card Charges

Do you need to dispute charges to your credit or debit card? This sample letter can help you write a letter to get your money back.

Refunds & Returns

Buyer’s Remorse: The FTC’s Cooling-Off Rule May Help

The Cooling-Off Rule gives you 3 days to cancel sales made at your home or certain other locations. But not all sales are covered.

Sample Customer Complaint Letter

Here's a sample letter to help you write your own complaint about a product or service.

Solving Customer Problems: Returns, Refunds, and Other Resolutions

If you aren’t satisfied with a product or service, these tips and strategies and can help you resolve the problem.

What To Do if You Were Scammed

Find out what to do if you paid someone you think is a scammer, gave them some personal information, or if they have access to your phone or computer.

What To Do If You’re Billed for Things You Never Got, or You Get Unordered Products

Billed for products you never ordered, or for products you ordered but never got? Federal laws protect you. Here's what to do.

Other Issues You May Confront

Refund and Recovery Scams

If you’ve been scammed, someone might promise to help you get your money back –– if you pay in advance. That’s another scam.