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Package delivery scam — delivered to your inbox

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Expecting packages shipped to your home this holiday season? You’re not the only one… scammers are, too.

We’ve learned of a phony “delivery failure notification” email making the rounds. It looks like it’s from the U.S. Postal Service — but it’s not. The email says you missed a delivery. But, it says, if you print the attached form and take it to your local post office, you can pick up your package and avoid penalties. The message might also include a link for more details.

Here’s the truth: the email is bogus and there is no package. And if you download the attachment or click on a link, you’re likely to end up with a virus or malware on your device.

Con artists often use the names and logos of familiar organizations to get under your guard. So how do you tell what’s legit and what’s a scam? Here are some ways to spot a bogus email:

  • It tells you to click on a link or download an attachment
  • It urges you to take immediate action
  • It asks you to “re-confirm” personal or financial information

Another sure sign an email is a scam? If you hover over the link in the email, it won’t show the official website of the supposed sender — in this case, the U.S. Postal Service website.

For more tips, check out our articles on phishing and malware. And if you have questions about a delivery by the U.S. Postal Service, visit usps.com or call 1-800-ASK-USPS.

Comments

Received an email from "FedEx" that said they were unable to deliver a package -YES I WAS STUPID AND CLICKED (not to mention sick with a head cold and over tired - I have never done that before). It was malware...any idea of this particular scam and whether only Microsoft is targeted with it, or does it affect Apple computers as well?

Hello, is it possible to ship a package delivery from Africa to the Philippines within 48 hours and is it required to pay for a local chaages before they could deliver the package. I've confirmed with the cargo company but did not reply, the person whom i need to deposit the payment is a private individual and not bearing the company's name.
Is it a scam?

If you are expecting a package from a shipping company or delivery service, contact the business. Ask if you must pay a fee to pick up the package, or to have it delivered to you.

I receive a mail from Same day Express Courier. They asking me to pay the clearance tax for the package that sent to me. Cost 17 thousand PH money. Is it a scam? what should I do?

If you did not ask for the package, and you do not want the package, you can say no when they ask for money.

PLEASE , I ORDERED ONLINE PILLS FROM UKRAINE AND THEY SHIPPED USING A COURRIER WHICH NOW IS ASKING ME TO MAKE A DEPOSIT TO GET LICENCSE EXPORT AND ALSO DEA PERMIT PAYMENT AND IF I DONT PAY THEY WILL OPEN AND INSPECT THE BOX. I DONT KNOW IF THEY SHIPPED DRUGS OR THE PILLS I ORDERED .... PLEASE HELP!! I AM SCARED

To find out whether you need a DEA permit to order or receive certain chemicals or drugs, go to the DEA website. If you have a question about whether you can receive a certain product through the mail in the US, go to the website of the US Customs and Border Patrol.

Good day i have a package from us i pay the clearance charge but when they scan my package they found out that there is money inside now my package is on hold because of the penalty now they asking me to pay for it but i cant afford...i dont know what will i do

This could be a scam. If a stranger says he will send you a valuable package, and you must pay fees to get the package, it usually is a scam.

A criminal will make promises like this because he wants your money. Really, there is no valuable package. Often, he will ask for more and more fees.

Hello I do receive a msg that I have package in a courier company name Apex International Delivery Services in Cebu and she's saying may package is. On hold because I will have to pay 15,000 pesos.. I'm pretty sure this is scam...

Is there a way to stop the fedex scam from being sent out from my email. I keep getting a non delivery failure notice in my email like I am the one sending this email to others. I tried contacting my email provider but they didn't help much. Have I been hacked? I get 5 to 10 a day with a bounced email to different people with the agent fedex attachment. I just don't want people to think I am sending out this malware.

This FTC article has tips about what to do if you think your email account was hacked.

Just got an e-mail myself, I have not opened the “Shipment Label”, because it looked phishy from the start. Instead, I google search FedEx policies and found out they never send unsolicited e-mails to customers. Since I didn’t ask for an e-mail, this cannot be valid. Beware, this came from an e-mail address troy.glenn @ flmlawfirm. com. I tried to google the address and nothing was found…

I have a package I am waiting for so this seemed legit at first. Then i looked at the sender's email address [ronald.shaw @ carroceriasseilan. com] does not reflect a USPS address.

attachment name (Item-Delivery-Details-4707468.zip) I am sure this is a scam and I want to warn others not to downwload and run the attachment -

here is the Email i received, 1/15/2017 looks like this...

Subject: USPS parcel #4707468 delivery problem Dear Adam, We can not deliver your parcel arrived at January 13. Please check the attachment for details! With gratitude, Ronald Shaw, USPS Parcels Operation Manager.

Thank you SO much for this information! I just got an email from "USPS Home Delivery" claiming there was a "shipment problem" with a specific parcel number. I put the parcel number into the USPS tracking site, and it says the parcel number doesn't exist. Thank you so much for your help in warning us about these scams!

same here,my package shipped through apex international courier when you track the reference number it was legit, i was expecting that was legit, but apex sent me an email like this ATTENTION!!!

Head, Customer Services,
APEX INTERNATIONAL COURIER NETWORK
2/16/2017

Dear miss ______, of 2257 _______, magallanes, makati, with reference to your package delivery today, we wish to bring to your notice that your package has reached Philippines transit and right now, the parcel is on hold for Airport tax. You need to pay some of certain commissions which is for Airport Taxes, This must be paid immediately through us which is for the Clearance of Your package immediately , This in Accordance to The mode of operations in The Sector For the Courier And parcel Delivering, We have already Taken in the Order number For this Package A Commission of the Total Sum of ( Php 17,999.00 )has been Charged on This Package For The Airport Tax Clearance, after then Your Package Shall Be Release to us later today for delivering,to Your Destination home address Within 24/Hours, Our representatives are available to take your emails Monday through Friday, 6:30 AM to 6:00 PM, and Saturday through Sunday, 10:00 AM to 7:00
PM Pacific Standard Time.Please note: This e-mail message was sent from a notification we accept
incoming e-mail. Thanks
You are required to follow all instructions giving to you to facilitate the release of your package. To do this, you are required to pay the required.charges listed below for the immediate release of your package.Upon confirmation of your payment, your package will be delivering to your designated address above without delay.

Outstanding Charges:
Administrative ..........................p 6,200.00
Clearance.................................p, 6,500.00
Processing fees...........................p 5,299.00
TOTAL = 17,999.00 pesos only.

A total of 17,999.00 peso (seventeen Thousand Nine hundred Ninety Nine peso only) has been charge...In acknowledgment to this email, send the money to us in other to clear your parcel and deliver them to your door step
within this day...
Please settle the Payment: With Our Agent Name Through any of this medium of exchange/transfer.. BANK PAYMENT To our Branch Office in Philippine to resolve the matter you can contact our transit Philippine
coordinator for more inquiries through our office email..

Yours faithfully,
South East Asia Regional Coordinator
phone number: +639495983121

and they said my package is in mactan cebu how come my address was makati, then the package sent in cebu, they give me 2 option its either pickup or payment through bank,since im in manila, i said to the agent i can pay through bank,and until now im waiting for the text how to send for my airport tax payment. I know this is a scam. that's why when i talked to the agent i was questioning her about the charges and box. and the name of agent i have talked was LANI RAMIREZ, of course that wasnt her real name..thanks

Krizza i think i also can relate to your message coz someone i knew online also send me a package with the courier APEX INTERNATIONAL COURIER NETWORK..don't send a money coz obviously it is a scam..after you send the amount of Php 17,000, seenzoned na yan...

I got one from fedex. delivery. intl @ Saying since I am the reserver I need my name, address, phone number,ID card and next of kin. Why do you need ID card . Do you even ask for that

I got one from "USPS". I'd recently bought items from Ebay etc. so the email seemed like a real deal. It said something like "USPS cannot deliver your parcel" and there was a link. A closer look at sender's ridiculous email address made it clear it was all a scam.

Sherry - I got an e-mail from Express Delivery Logistics & Courier Company - they said I had to pay $1553 to get the boxes that someone else was going to send me - they wanted me to send the money to a bank in Texas

it is long way to send

I received something similar twice in the past month but via snail mail. The envelope has no return address and the card inside doesn't mention who it is from. I live in North Carolina and the phone number it is asking to call is a local area code (919). The message reads:

We are unable to contact you by phone. Please contact us within seven (7) days. We have a delivery for you. Please Call 10:00am - 9:00pm Monday - Friday and 9:00am - 12:00pm on Saturdays.

(919)XXX-XXXX
Ask for Delivery Dept.
Your delivery # is ___

Does the FTC have recommendations on how to stop these or maybe ideas on why I am being targeted?

I just received one of these, too, on 10/7/2017. It's postmarked Charlotte, NC 05 OCT 2017, a small plain white envelope, appears to be hand addressed, with no return address. The card inside says exactly the same thing as the one quoted above, with no identification of who sent it. Looking up the number on a couple of the phone scam alert web sites, I found that several other people reported receiving these, too. All identical *including* the *same* delivery number. Clearly some kind of scam going on here.

Just received the same thing in Greenville, NC.
The hand-written envelope really threw me, but now I'm guessing this is just a scam.

I just received the same...in Greenville, NC. The handwritten delivery number threw me as well. Glad I checked up on this.

I just wanted to ask or confirmed if express cargo shipment is legit?

the Singaporian custom ask me to pay for $750 dollars before there delivery me my package is this a scam why do i need to pay it before delivered.sir david lamberson can i know the problem or is this a scam.

Would like to know if Thepostaldelivery. com legit or scam business

these scams are not only coming by E-mail. I received a large APS delivery notice to expect a package from an auto shop. We have no items on order so I will be careful when it comes.

I got text saying from track&trace pick up Currys order and a link

Yep I just got one of these too and there is no way to reply to it so it has now been deleted.

I been scam by email...or site making friend...a few days..then mention here giving me watch.jewelrey,iPhone,loptap...rose teddy beer 100,000 us dollar...I'm shock Bec ever since communication of friend other country this guy who introduce name was peter Philip white,work as USA Special security marine.! But I'm thinking not real it a scam...he got my name .address .and phone .then a little appreciation he will gave that packages a box.that I'm curious it's not real. Ask myself I am I going to pay a Big amount 650us dollar...amount in the Philippines almost 33,780.00 ...then I ask MR. Peter y am I going to pay that if u give it to me a gift it Ur responsible Ur the one pay...and I'm free nothing to pay then he add me Honey this is my African whatsapp 00225 75607953 and i download it because of you,i have started my contract inside ship and i will not come out until the contract finish, honey i am very far from land now.Honey this is my African whatsapp 00225 75607953 and i download it because of you,i have started my contract inside ship

be allert this name too mike philip morgan i know this is fake name..

this is my African whatsapp 00225 75607953 and i download it because of you,i have started my contract inside ship and i will not come out until the contract finish, honey i am very far from land now.

Hi? May i ask what happened after that?

Me too.. He added me in my gmail and sent some sweet messages that I would believe.. Some of the pictures but thanked God .. through my friends they stopped me to send a money to him.. lol! And I sent him some worst messages ... that he is a lier.. hahahaha.. I think we have the same pictures that he sent in gmail.. hahaha

I got a message just the same but name changes. I knew its a scam because you can't give someone so much gifts, u don't even know and then again u asks ng them to pay form it.....the money u sending me use it to pay for clearance that's what I told him,yet to hear his response......May God charge these scammers wicked

My parcel of Atm/master card cannot delivered at my postal address

Today i recived a message in gmail form Narch ''Order #2188 confirmed'' The scary part is that it has my full name and my home adress. I did not order anything form that website.

is anybody knows if E2Go delivery package is legit

I would like to know if E2GO Delivery is legit also, so if
anybody has any idea about this please let us know
ASAP

I met a friend online and he is a white guy named George Parker. This guy said something about sending me gifts as he is a business men selling clothes and stuff. He is from UK and his whatsapp number confirms it. Well, he did send the parcel and he sent me a picture of a suitcase sellotaped and the proof of parcel send and the delivery services involved is speed courier services. They called me to say I have a parcel from abroad and the lady that was talking to me was Zulu but now they told me I should pay R2500 to get the parcel. But I told this friend that I do not trust him and he told me to tell the courier people to send the parcel back to him and he blocked me and deleted his Facebook account. Now the courier people keep calling me because to send it back to UK requires more money. Is it a scam?

I can relate to that.I had a chatmate from new York.he said he's a us military doctor assigned in ship.I'm shocked when an apex international courier message that a certain JASON MULENBERG sent me a package.and when the package arrived in the Philippines they will emailed me for the payment. I asked them if he paid the bill,they said NO coz he's on a hurry to go back to work that was happened last sep 19,2018.when tgr package arrived they emailed me that the airport staff had scanned the box with a money inside & in order the package be delivered to me I need to pay 17,500 pesos for the clearance fee.now,mr mulenberg still emailed me to pay the clearance tax for his package.
I know its a scam.he's very angry with me

Hi, i just wanna share because i am not sure if I should trust him, I met a guy on Instagram and we became chatmates, and then after more than 1 month of chatting, he said he has a gift for me and he already shipped it in Dubai. But, he sent me a pictures of the items that bought for me. He also mentioned that he also put some money in the box that I can use to pay the charge once i received the package because he said, before he sent the package in Dubai, he was told that I have to pay for the clearance so that’s why he placed some money in the box. So I believed him and I got so excited about the package, so I accepted his gift for me. Now, the package has been sent already. Then he sent me the contact details of the company which is “Asia Express Courier” and he also gave me the tracking code. So when I checked the tracking code, i found out that the package was on hold because I didn’t payed the clearance and the tax. so I contacted the company on WhatsApp if it true. After a few minutes, I received a response telling me that my package is in Indonesia. So they are asking me to send the payment slip before they deliver it here in Philippines. But there asking too much. I have to pay 139,169 PHP or $2,580.00 USD. I was shocked because it’s too much for just a small box of package, and just to pay the clearance. Is it possible that this could be a scam? Please give me advice. Since I don’t know what to do now because the guy that sent the package for me, is also pushing me to pay the amount that the company is asking me.

This sounds like a scam. Someone tells you he's sending a box of gifts, or gold or treasure that he found somewhere, and asks you to pay for shipping. He sends pictures to get you excited about the gifts you'll get soon. Then, you get a call or email from "customs" or the "shipping company" or someone else, and they demand money before you can have the box. Your friend didn't warn you this was going to happen, and he might start pressuring you - or begging you - to pay the fees to get the box.

Except - the "customs" or "shipping company" people are really him, or his friends. They're all working together to get your money. There really isn't any box of gifts, gold or treasure. This is all a story to get more of your money.

I just faced the same scenario as well. But this time round he worked fast, it's only within a week. I guess because Xmas is round the corner.

I am hesitant to go online to check out the asiaexpress courier site, as I already knew it is a scam from the way he keep following new ladies in Instagram every other hour but claims that he is only talking to me..
He uses the profile name Derick Tori. Canadian. British airways pilot.

I also have a chat mate and his name is tom dalton a US Marine and after less a month his send a package for me and inside of that package is a laptop, iPhone x, ipad,canon digital camera, 2 Luis vuitton handbag, victorias secret lotion,a wrist watch, a ring which he said that our engagement ring and his mother's necklace and also a 25,000 dollar. I was so shocked when I knew that. Then he send me the website of the company where he send the package(www .dalphax. com) and also the tracking number DH8942562Q I tracked it and when the package is already in the Philippines there's an email (info@ dalphax. com) who said that the package already arrived but need to pay 17,500 for the tax charges and if I pay it they will send it to my address. Then they give me a name Mercedes Ramos Seda and her bank account(5576693925)to BPI and I ask my mother to send a money to that account for the payment of the package charges coz I'm in Malaysia but my sister refuse and said that it is a scam. Then I email him that I cannot pay the charges coz I don't have money with me coz it's all in the Philippines and he gets angry and said that I am ungrateful coz I cannot give an effort to pay for that package.

Yes, that sounds like a scam. The person you are talking wants your money, so he told you a story. He said he would send you expensive presents, and then asked you to pay to get the presents. But really, there aren't any presents coming to you. He made up the story to get your money.

Hi cpc...we have the same situation, really with the same person Tom Dalton he is US Navy as per he says...I always have this gut feeling and doubt along the way, and then just recently he told me he will send a package, and when he did describe to me what's inside, my doubts has been doubled cause for me it's too much, and it's too good to be true that he will trust me that short span of getting know...but anyways, I'm thankful that I've decided to really search it well and I found out this site, and read your mail..

How it goes then?have u seen him in photos and talk with other messages apps or just emails?

o my god thank you so much for this information i got this too im thankful that my cousin told me to stop sending an email to him,this is the exactly word he said to me i didnt send the money for him because from the very start i since that this guy is a scam i already find him in truthfinder thank you so much.

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