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Package delivery scam — delivered to your inbox

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Expecting packages shipped to your home this holiday season? You’re not the only one… scammers are, too.

Did you get a text message with a shipment tracking code and a link to update your delivery preferences? It's a scam. Learn more.

We’ve learned of a phony “delivery failure notification” email making the rounds. It looks like it’s from the U.S. Postal Service — but it’s not. The email says you missed a delivery. But, it says, if you print the attached form and take it to your local post office, you can pick up your package and avoid penalties. The message might also include a link for more details.

Here’s the truth: the email is bogus and there is no package. And if you download the attachment or click on a link, you’re likely to end up with a virus or malware on your device.

Con artists often use the names and logos of familiar organizations to get under your guard. So how do you tell what’s legit and what’s a scam? Here are some ways to spot a bogus email:

  • It tells you to click on a link or download an attachment
  • It urges you to take immediate action
  • It asks you to “re-confirm” personal or financial information

Another sure sign an email is a scam? If you hover over the link in the email, it won’t show the official website of the supposed sender — in this case, the U.S. Postal Service website.

For more tips, check out our articles on phishing and malware. And if you have questions about a delivery by the U.S. Postal Service, visit or call 1-800-ASK-USPS.


Hi there, i received a email saying i have a 43kg parcel been arrived at Uk heathrow n now is in hold, this company who been delivery is Speed Courier International..Im not sure this webside is fake! Because once i check the parcel details for second time they said the tracking numb is invalid..And they keep sending email to me to ask for the payment..Before i tough is not a scam n i paid quite amoung n now still saying the total payme is £21000 to pay. Pls i need help

My order is not delivered but I received a delivery confirmation message

The same with me, is it scam?

i have aproblem with the package to be delivered they asking me money for the package to deliver it in my home you think this is a scam..and they give me the bank account of the agent for him|or her to give clearance to deliver the pavkage

Trying to find out if Fast Trust Delivery Service is a legitimate company? They only have email listed for contact. No address. And they say package is being held up in Amsterdam Netherlands and 4,000.00 payment to customs. The package weighs a little over 28 lbs?

I've recieved a message from the courier man that The package is now currently in Istanbul Turkey and the package from US and he need $750 for extra charge for my package so that it can be delivered to my doorstep where I am now..
Is it scam or no???. What should I do??.

Should I pay 20,000pesos for tax clearance fee of the package sent from tunisia to Philippines ? Is it legitimate?
Is it possible that a scammer might used the custom to scam people?

Yes, it is possible the scammer is pretending to be "Customs." Scammers say you must pay "customs fees" or "taxes" or other charges. They want to get your money. They make phone calls or send texts to scare you. You can say No and block the scammer. They promise to send you money or gold or jewelry in the package, but really, there is no package. This is all a story to make you pay money.

But what about he sends picture of gift and puts money on it. Is it still scam? He also gave me a website to track the package

An online friend sent a parcel for me.She put a sealed envelope with money inside that parcel.i paid for the tax.later they asked money for euro tag.after that they asked money for they are asking for money again.what should I do?

This sounds like a scam. This is how the scam usually works:

You meet someone online. They offer to send you a gift or valuable package. But when the package arrives, you must pay a fee or taxes to get the package. If you pay one fee, they may ask for more money.

Really, there is no package. The person you are chatting with online online is working with the fake courier service. They are trying to get your money. If you pay, they will take your money. There is no package for you.

I got same situation 6 yrs still being scammed. They said since my name is on airway bill im guilty of money laundering. They keep having me pay to keep from going to jail for money laundry. Money all to Nigeria.

Can anyone tell me weather mintexpress delivery is a scam company

Just want to ask if Leads Express Courier is legit or scam? And need to pay 20,000 pesos when you receive the package?

Same as me mam i also encounter that they want me to pay 35, 000 pesos thata why i wondered if it is true because he has a tracking number

Same experience! This guy I met on instagram told me he sent me a ring and money (with pictures attached). He kept telling me to track the package and to keep in touch with the courier. And today I received an email from Starlinks delivery that says:
Good day ma'am,

Your package is currently being held by the Turkish customs as they demand that all packages going across their border must be insured and cleared,

You're here by required to pay the sum of $650, for clearance and insurance of your package.


Now I realized that guy is a fraud..

I also experienced the same. And he said that i need to Pay $2000 for the custom clearance fee. And the items in the "tracking number given" are all too good to be true. What did u do after u received that message that it was held by custom?

I had an similar issue some one text me about goods and they have told me that your good is on hold by border protection officer and then asking for tax and clearance fees . It’s fake

I stupidl said i would receive a parcel containing an award, bu have had emails saying that the parcel contains money and jewels and it has been stopped in Germany after being checked. A person is saying I have to pay 2000 euros for it to be allowed to get through customs and if I dont pay in 5 days I will be reported to the German authorities. I wont and cant pay. I know it was silly of me to say I would take the parcel. I keep thinking scam and am hoping its a scam. How can I check if this is really going to happen.

My wife received aa disturbing mail saying a package from the USA via the International Parcel Service was held up at Heathrow terminal 2. Seems it was an IPhone (Yes I've had this before from Tesco) and for a fee of $1 it would be released. To me this reeked of scam but my wife was impressed and wondered who in America had sent it. I assured her most strongly it was a scam. She was suitably shocked, worried and disappointed. The price of safety is eternal vigilance

Someone send a parcel to me,but he wants me to pay the charges before theyre going to deliver it to me,and the sender say he’s going to sue me if i didnt pay,and he use the address in wrong spelling,please answer my question

In the US, the law says you don't have to pay for a package that you didn't ask for. If a company mails some merchandise to you, and you didn't ask for it, you can keep it. You don't have to pay for it. You don't have to pay for the mailing. This article explains the law.

One of them actually had my correct address one time. Should I be worried? A lot of black girls have been kidnapped lately

Hi is there an Express parcel delivered to the Philippines? Coming from UN?

Hello, please with what I have read so far; are you saying we are not suppose to pay for clearance fee for any parcel which is to be delivered to us??
Because a delivery company called Express Post just called me that I should pay for clearance fee for the parcel they have sent me. So I want to know if this is also a scam

Please decide for yourself about paying a clearance fee.

Sometimes a scammer tricks a person. He says he will send you a package with valuable goods like money, gold or jewelry. Then, you are told to pay customs, tax, certificates or other clearance charges. Even if you pay the charges, you do not get a package. There is no package. This is a scam to get your money.

Sometimes a scammer does not tell you a package is coming. You might be chatting with someone online, and then you get a notice from a delivery company to pick up a package. Then, your chat mate asks you to pick up the package as a favor. This could also be a scam to get your money. Use your judgement about paying fees for a package you did not order.


What happened? I received an email as well but the company want to give me an account number to pay the custom fees.

Hi I ordered tablets from Ukraine and the delivery company ukr delivery are saying I need to pay £750 import license to receive my package . Is this correct. ? I have already been scammed for £1500

If you have been scammed, please report that to the consumer protection agency in your home country.  You can ask your local consumer protection agency if the import license is legal.

I just did the same thing about a week ago, then some guy claiming to be the logistics manager from Ukr Delivery emails me and says my package is on hold pending fees. He said that I will need to pay for a “universal import license” that costs 550 euros, and asked me to send it to someone with a different name using western union otherwise he will either destroy or confiscate my package. He claims I will get a full refund for the 550 euros as soon as I receive the package, but how will I know that this is legitimate? It says scam all over it but then the meds I bought are really important for my surgery, so I emailed Ukr Delivery on their website email, and currently waiting on a response. I’m hoping they will deliver it and charge me a small fee upon delivery like some other online orders I’ve made before. Can u tell me more about the email u received? Like the name of the person or other details so I can know if its the same guy? Thanks so much!

Did you ever receive your package? I’m going through the same thing as we speak. I’ve sent $2000 to someone through the alibaba app who insisted he couldn’t take a payment through the app. Now he wants me to pay $660 for containers for the merchandise I purchased. I suppose next it will be fees. I was given a tracking number which seemed pretty leggit. Which is why I didn’t sweat it to much. But now he wants more and he wants me to send it too the shipping companies cash app. That through me off so I’ve emailed the shipping company and no response as well as the company he said he worked for. So far nothing! Just out of money that I didn’t have to throw away. I’m still in contact with this guy because I’m trying to make him feel like I don’t know he’s scamming me, but really what can I do? I’ll probably never see my money again as I paid through the cash app and this guy walks away with money it took me a month to make.

I need your help. My friend from Romania send me some gifts. I got a msg in whatsapp about my parcel. Do they really sent those text in whatsapp or am I being scammed? They are asking for a custome charge 17k.

Hello, does anyone here have experienced a package being hold in Malaysian customs, the courier is United Morgan Express Logistics, asking for 300,000 Php for the payment of Royal Seal?

I am one of the victims too. The package came from Syria to be delivered in the Philippines but the courier said it got hold by the Malaysian customs. I have been sending emails to the courier for almost a month and they want me to pay 300,000 pesos. I have been checking their site about the status of the package but just recently the site is no longer can be found. Too sad I was scammed by those people behind it!

Hi someone call me this morning and telling me that the package from US was already here in philillines and it was onhold in the costoms causw i need to pay the taxes and charges of the cargo box. Is a bluegate express cargo shipment a scam? And saying i need to pay 15,550 so that they will deliver the package if not, they will open it and never give the package. And the company address was in puerto prinsesa palawan and will send the money through cebuana.

I am experience that too...someone ive met in date app he said he was sending me clothing designed via bluegate express with complete docs and tracking number He said i need to track always the cargo in this website..www. blue gate xpress. com that i did so when i receive email from the bluegate in manila they said i need to pay 15,550 to erika d. isleta the officer for the clearance tax with the address to puerto prinsesa palawan...Is it true or scam

This could be a scam. The scammer says he will send a package, but really there is no package. The scammer wants to take your money, and he works with other people who ask you for taxes or fees. If you pay one time, they will ask you to pay again. You will lose money, but you won't get a package. 

I think it's scam .they text me too

Hi i just wqnt to ask if the fast travel and courrier services is legit because i have a man i meet in dateinasia and he said he send me a gift thru that company and they want me to pay 35, 000 pesos for the shipment fee.. i also check the address that they indicate in the email but its not there and they cannot found the tracking number how will i know if this is scam?

This sounds like a scam. This is how the scam usually works:

You meet someone online. He says he will send you a gift. But when the gift arrives, you must pay a fee to get the package.

Really, there is no gift. The person you met online is working with the fake courier service. They are trying to get your money. If you pay, they will take your money. There is no gift for you.

I was to receive a package from USA and when it arrived at the airport someone called me and told me that I need to pay a clearance fee of 12 thousand and am confused is this a scam or is it true???? Help me out am confused

This sounds like a scam. This is how the scam usually works:

You meet someone online. They offer to send you a gift or package. But when the package arrives, you must pay a fee or taxes to get the package.

Really, there is no package. The person you are chatting with online online is working with the fake courier service. They are trying to get your money. If you pay, they will take your money. There is no package for you.

I just received. This notification. Via SMS last delivery Notification for a WM shipment 966- XRTB- 854 at your work. Please Go. can 9931. com/2097d/ f64803 so we can Re deliver again on 12-17. From this number 1-928-222-0006

I also received an email same things that I read all the comments may I ask if zippy courier express services company is fake? My problem is I already pay some money it cost 55,000 php. I trace the tracking number of the cargo but it showing all the details may I ask if it is a scam please help me.

Hi. Did you already received your package from Zippy? I have also received emails from them and calls that my package is already arrived in coron, palawan.

It is on same courier where my consignment is located today. They will tell me to pay the amoubt and when I send the payment to them they no longer notify me.

Hi, the same company e mailed to me zippy courier express services. So did you pay the amount? Did they deliver your consignment? Wondering if this is scam .

A friend sent a package with money in it. And i got an email from the shipping company that says the package was on hold in Turkey sunce they found out that there is money in the package. The shipping company is asking me to pay $3,800 to secure clear bill certificates and other documents for the release of the package and be delivered to me. However, they sent me the personal bank account of the agent where I should send the payment. I am skeptical to send the payment to a personal account. Is this a possible scam? Thanks.

This sounds like a scam. This is how the scam usually works:

A scammer makes friends with you, and asks you to accept a package of something valuable, like cash. Then, you're told you must pay a customs charge, tax or other fee to release the package. The scammer urges you to pay.

But really, there is no package of cash. The scammer is cooperating with the fake "customs officer" or bank. If you deposit money into that bank account, the scammer will get it. You will lose the money. There isn't any package of cash coming to you.

Dont do it it's a scam it happened to me , l,lost over $30000


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