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Package delivery scam — delivered to your inbox

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Expecting packages shipped to your home this holiday season? You’re not the only one… scammers are, too.

Did you get a text message with a shipment tracking code and a link to update your delivery preferences? It's a scam. Learn more.

We’ve learned of a phony “delivery failure notification” email making the rounds. It looks like it’s from the U.S. Postal Service — but it’s not. The email says you missed a delivery. But, it says, if you print the attached form and take it to your local post office, you can pick up your package and avoid penalties. The message might also include a link for more details.

Here’s the truth: the email is bogus and there is no package. And if you download the attachment or click on a link, you’re likely to end up with a virus or malware on your device.

Con artists often use the names and logos of familiar organizations to get under your guard. So how do you tell what’s legit and what’s a scam? Here are some ways to spot a bogus email:

  • It tells you to click on a link or download an attachment
  • It urges you to take immediate action
  • It asks you to “re-confirm” personal or financial information

Another sure sign an email is a scam? If you hover over the link in the email, it won’t show the official website of the supposed sender — in this case, the U.S. Postal Service website.

For more tips, check out our articles on phishing and malware. And if you have questions about a delivery by the U.S. Postal Service, visit or call 1-800-ASK-USPS.


I just received an email today saying that I need to pay 12000hkd for clearance and overweight not sure if it a scam

A online friend said he want to sent me a gift and he just said I need I need to pay a fee when it get to Hong Kong and I just received an email today saying that I need to pay 12000hkd for clearance and overweight not sure if it a scam ? Please

Just got a text message from "Ashley from postal service". Apparently I have a package to pick up by tomorrow before the postal service closes for the holiday. I don't know what holiday is on December 20th but whatever. Instead of clicking on the link Ashley was nice enough to leave for me in the text, I decided to text her back. I plan on messing with this idiot for as long as possible.

Hello good day,can i ask andc clarify its true or scam because my foreigner he said he send me a parcel thru uk based of excellent courier,they email wd me and they said my parcel reached in and its hold in custom because of tax and clearance fee and i give a cash out for 15,700 then i called the agent excellent and she said is in the process but i still trace thru tracking num.i saw it that its hold in custom and the status is still there eventhough i paid already on agent.It is scam?thank you

I had a friend on my social media Facebook me and him has been chatting for a while this December he told me he was gone send something to me a mack pro air laptop and an iPhone 7plus he did show me the receipt and all the required documents he got while he was buying those items we hen he finally finished I asked when he wanted to send it he told me the next day and even promise to add a thousand USD. I felt happy all this while he didn't ask me for anything in return when I went to abuja on the notification the emirates customer care gave me but when I got there the customer care people told me it was all a scam without even checking anything on there system . my question is if it was truly a scam why didn't he the friend of mine ask me for money or like to pay for delivery some of this can be real but most of the workers in that airport may be corrupt I told the person and his working on it to retrieve back what he sent

Please i want to know if a package sending from cuba through carlton courier express needs a shipment fee? Because i get a package from cuba to this company but asking a 1500USdollars to ship. Showing box also and informations.

I'm so worried I have a package came from London sending by someone. But the package was hold now on the custom of the charges that cost 32,750. The custom hold it because the package is confidential
So the sender got angry with me he accused me of money laundering. How can I handle this kind of situation. The sender is my chatmate.and I didn't ask him to send me that package but he insist it. We are in good term but he is angry with because of that package.

This story about "customs charges" sounds like a scam. You do not need to pay any "charges."

Some scammers make friends online, and ask the friend to receive a package. The scammer says the package has confidential items, or gold or jewelry.

But then, the friend learns she must pay customs charges, or taxes or other fees to get the package. The scammer tells the friend to pay the "customs officer."  But really, there is no package. The scammer is cooperating with the fake "customs officer." When the friend pays the "customs officer," the scammer will get that money.

I think he is a scammer he want me to put into trouble. How can I solve this cause my information was given to him because of that package. Help me please to solve this problem.thanks.

Hi I have also a concern there someone also send me a package throught fast post shipping. com and even a tracking number is there and I tried it .Isnt legit ?Please help me for my safety what should I do to make me safe He has already my info.Thank you

I need help.. I wanna ask if this is a scam ? my package was not yet delivered until now someone who texted me asking money 17, 500 for VAT/TAX CLEARANCE FEE I paid already deposit in the bank account ,after that he asking money again 45 000 for fine charges for money charge inside the box which is detecting for screening department he said after we paid the 45 000 he delivered by asap then the other day no package arrive in my destination, i am texting for if where is my package he said in reply that the lawyer who is supposed to sign the documents,he is requesting a sum of 95 000 the one who protect u for the case for future reference and to clear my name and my husband name for money laundering case , he said we are in blacklisted both and imprisonment if i not mad the payment 95 000 peso... is it a scam / ? please i need help i am scared and so worried about the package .....IS THIS A SCAM?

Yes, this could be a scam. Some scams start when you meet a person online. They promise to send you a package. But when the package arrives, the courier says you must pay a fee for tax or clearance. 

When the scam happens, there is no package. The person online is working with the fake courier service to take your money. If you pay one time, they ask for more money. You can stop talking to the courier. You can block the person online. You can report the person to the website. 

Please help what should i do to my package, my giancee got angry now because from 20 until now, the pqvkage still cannot recieve

I have received a some what similar email but from "Samsung Electronics company" which informs me that I'm a prize winner for their annual mobile promotion, they asked for my details excluding bank details and they proposed two options for me to receive my package either through courier services or direct collection at their office in the United states.

I chose the courier delivery option and they further on gave me two options of delivery which in turn I had to pay mailing fees, vats and insurance on all of them.

Below is the first option

Delivery Options A:
Free Way Courier (Delivery takes 96 hours)
Mailing $200.00
Insurance $70.00
VAT (5%) $30.00
TOTAL $300.00 US Dollar which is equivalent to 4,300.00 Zambian Kwacha

Is this a scam?

This sounds like a scam.

If someone says you won a prize, but they want you to send money first, that is a usually a scam. They tell you to pay "fees" and "taxes" to get a prize. But really, after you send money, you will not get a prize. This is just a scam to get your money. 

Also, do not give your bank account information to someone you don't know. They might say they will deposit money, but they can also take your money. If you really won a prize, they can send you a check or find another way to deliver your prize.


I met someone online who said he's from California. He said he's a contractor and flew out to do a job. After he got to his job site, he said there was a problem with his bank account and that in order for him to get his pay he was making me his trustee and sending money to my address. I didn't feel comfortable about any of it. Then I got an email from Expressfastdelivery yahoo email saying that they would deliver it at my address and that any custom fees would be paid by me. I later got an email saying the parcel arrived at LaGuardia airport and that I would have to pay $3,000.00 before the package would be delivered.

I was befriended by a man from CA. Through Fitbit. We talked for 2weeks and he flew to Paris for work. He said he sent me a package from Paris via Dominican express. I was given a site and tracking number. The company text me that I had to pay a fee of $2210 for delivery. I told them ....return to sender. They then offered me a discount. I still said no. They said they would cancel. I never heard from the guy again.

Hello,is union trust global logistics services is legit?i have a ftuend i met online we are chatting each other then one day he asked my complete details for him to send his gifts for me then last day he called me through phone that he already send the package and he also give me the websiiite of the air cargo together with the tracking number,then last day 01/082020 the logistics send me an email saying please check the present location of your items 3 tumes i track through the tracking number they gave their i found out it arrived here last January 8 @ around 10:38 am so i called the contact number of the logistics the clearing officer tole me that my items could not be delivered coz i need to pay the administrative charge which is 24200 php before they will deliver to me door to door as what they consignment agreement.could you please help me regarding this matter if it is a scam?though they call me i was the one calling them and that is what they said to ke...please i need your help

This could be a scam. Some scams start when you meet a person online. They promise to send you a gift. But when the package arrives, the courier says you must pay a fee for tax or clearance. 

When the scam happens, there really is no package. The courier serivce is fake too. The person online is working with the fake courier service to take your money. If you pay one time, they ask for more money. You can stop talking to the courier. You can block the person online. You can report the person to the online site where you met.

Same experience. I met a guy from dating site and after less than a month,he told me that He bought some items for me.I didnt asked him to buy it but He insisted.And He sent it through Union Trust Global Services.It's valuable gadgets with money to rent a condo when he arrive here to visit me.The courrier even emailed me the tracking number and notify me the location of the package.Then when the package arrived here in PH.They asked me to pay administrative charge through Palawan express worth P24,200 so they will deliver it.I sent the money and the next day when i follow up,they said it was scheduled for scanning and delivery that day.but message me later that they found a huge amount of money inside and I need to settle it and pay 65,000 or else they will confiscate it and charge me for money laundering and blacklist the guy who sent it to me.I am thinking that it was all scam and that guy i met online is Fraud..So sad that i paid already.I just borrowed that money.Anyone can advise me what to do please.

Hey where on a same situation right now. Please can we talk

Almost same thing, but in my case I met him through social media. And when I confront him he threatens me, he got mad when I didn’t pay any. The fake courier emailed me to pay 750$ for custom services. And send the personal account of someone which I will send my payment. This kind of stuffs must be pay through post office or any custom authority. I immediately went to the police station for a police blotter and also inform someone I knew in NBI.

Who was the named that you dating in email? we have the same experience. and the named of the courier? are you a filipina?

Whats the name of the guy? Because i think we're in the same boat. And whats the name of the courier?

Hi can i join you because i have an experience like that today. The courier name is express worldwide services some one chat me there and ask me to send the money in her bpi account to send the package to me. But i did not pay and the guy scolded me so hard.

A friend has the same exact expraince she even called him on viber seen his face took pic and look up image on google and pic comes up with differant name

For me was the same like you I should say his name es David Zhang Chen and from Florida.
He asked me my address for to sent me a parcel.
As you said unfortunately I already paid.

Hi there.
I have same experience with the same name. But different is, he said from Texas. He said He was property agent. Lucky me, I know that was scammer. & almost scammed by him. He contacted me first from IG & chitchat on WA. He smart because can give up-todated his new selfie. And said fake love. Wanna send gifts too & he asked me to pay some money and went to airport to pick up the goods. He can give his home addresses but that was fake because I seach on google maps & shocked me that old-house. He did so many scam to people like us untill Indonesia. Perhaps this person gets caught soon. And we have to be carefull about similar scam like this.

what did you do? i have the same experience. The courier ask for fee then the next day they ask another 50k for penalty charge.i already payed and they ask again another 30k. and i didnt give it. they also threatened me that if i will not pay it i might be in bars because of money laundring. but i still havecommunication with the guy who sent the parcel.

we really are in the same boat miss.can you give the name of the guy?

Hi! what's the name of that online friend you met? we're almost at the same boat.

Hi my financee used speed delivery services to deliver a package to me from overseas. I have had to pay fees to receive package. The delivery company has promised twice to deliver and given a date and time. Package has not been delivered yet and it’s been two months waiting. Should I contact my lawyer about this issue, help.

today received a text saying your FEDEX package with tracking code GB-6412-GH8 is waiting for you to set delivery preferences: b7cne. info/ p4AnWKCSSy - I went to FEDEX tracking site to see what the package was and it indicated this is not a valid tracking code - Is this a scam?

It could be a scam. If you get a text you don't expect, don't click the link. The link could take you to a fake website. The fake website might ask for personal information or credit card information.

If you think the message could be legitimate, use a website or phone number you know is real to contact the company. Don’t use the information in the text message.

Does ZippyCourier Express really legit and existing?

I have gotten 2 of these texts.. here is the msg from 171-445-4939, Hello, is this Rose? We tried to arrange a delivery for you but you weren't home, please go to HZ Transport.

I am going to report it.

This is what I have been getting almost every day. I haven't ordered any package "Shipped: Carmen your packet will be delivered by today. Track at heznow. xyz?phone= 770xxxxxxx"

I got a text that a package is waiting to be delivered with a tracking # and link to open. I knew it's a scam even before I went to the fed ex tracking page and there was no such number.

Hello there!i have a chat mate from cali and work in kabul afganistan as officer.he said he send me his documents and i need to pay $1500 for the box.and it have a red seal that is why the box is confidential,..

What is his name? i have one to from California. He said his name was Henry dacis but the package he is sending is under ohis james. He also said he is deployed in Iran. They are asking for $1000.

Received a text from 1 323 420-5936 scam!!!

someone emailed me and believed he is real manipulated my feelings and he said he send me some stuff. Now he is asking for money to pay taxes before it will be deliver to me. Now he is threatening me that he knows where I am located for insulting me thag I told him that he just fooled me and he is just scamming people. Please help me what should I do.

I receive these texts on a daily basis sometimes 2-3 times a day. Can anyone please tell me how to make this stop? I block one number and get it from another. Please help !!!

Please help me maybe I am scam. My friend in Florida tell me that he sent something for me through excellent express courier, yesterday I received a message and email that my package reached in my country but it can't be delivered because I need to pay some charges worth P17650. I trace the tracking number but it can't found. My friend want me to pay for it so that the will be deliver to me. Please help on what to do...

Yes, this might be a scam. Some scammers start this when they meet online. They promise to send a gift package. But when the package arrives, the courier says you must pay a fee.  

Really, there is no package. The person you are met online is working with the fake courier service. They are trying to get your money. If you pay one time, they will ask for more money. Really, there is no package. You can stop talking to the courier. You can block the person online. You don't have to pay. 

This is a clear info, and that's true.. thanks , and I have realized a lot.

same here also..this guy..asking me to pay.2000sgd so i can recieve the package..what im gonna to me..he threatend me also..

Pills Regaway stole me 300 euros and now I have this from fraud non existant company with the funny fake name novanexpress.
Dear Client, Your parcel successfully arrived Greece - Athens. Your parcel was supposed to have been custom controlled and left for delivery. But it can't be delivered to you except you present a valid Certificate which shows that you have the right to import ''MONJA BLANCA'' as labeled on your parcel to Greece then the parcel will be released to you immediately. This is accordance to the new Greek Quarantine Laws on the importation of foreign non traditional species samples extracts(In addition to the Phyto sanitary Reports and Certificate which has already been presented on your package). If not we will have to leave the package to the quarantine for further analysis and checkup, or you pay a sum of €200 for a Quarantine Certificate before the parcels can be delivered to you.This will be your personal document for further international shipments which expires after 10 years.Then your parcels will immediately leave for your address. Please we need your fast respond to this. Thanks Yours faithfully Insurance Sector Novan Express Delivery


I have gotten several:
Margaret, please check your delivery details for package ID:173A4 HERE: with a link
sender: AMAZON. Reply STOP to mute

I have simply deleted the messages, but they are annoying and i would like them to STOP. :-)

I keep getting text messages asking me for $3 for shipping in order to deliver my parcel? They provide a tracking number and order number as well! When I try tracking it says the number cannot be found. A link is provided which leads directly to asking for payment info. A Canada post logo is used and tells me my pkg is in Toronto? Not sure what this is!


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