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Package delivery scam — delivered to your inbox

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Expecting packages shipped to your home this holiday season? You’re not the only one… scammers are, too.

Did you get a text message with a shipment tracking code and a link to update your delivery preferences? It's a scam. Learn more.

We’ve learned of a phony “delivery failure notification” email making the rounds. It looks like it’s from the U.S. Postal Service — but it’s not. The email says you missed a delivery. But, it says, if you print the attached form and take it to your local post office, you can pick up your package and avoid penalties. The message might also include a link for more details.

Here’s the truth: the email is bogus and there is no package. And if you download the attachment or click on a link, you’re likely to end up with a virus or malware on your device.

Con artists often use the names and logos of familiar organizations to get under your guard. So how do you tell what’s legit and what’s a scam? Here are some ways to spot a bogus email:

  • It tells you to click on a link or download an attachment
  • It urges you to take immediate action
  • It asks you to “re-confirm” personal or financial information

Another sure sign an email is a scam? If you hover over the link in the email, it won’t show the official website of the supposed sender — in this case, the U.S. Postal Service website.

For more tips, check out our articles on phishing and malware. And if you have questions about a delivery by the U.S. Postal Service, visit or call 1-800-ASK-USPS.

Scam Tags:  Phishing Scams


Did you ever receive your package? I’m going through the same thing as we speak. I’ve sent $2000 to someone through the alibaba app who insisted he couldn’t take a payment through the app. Now he wants me to pay $660 for containers for the merchandise I purchased. I suppose next it will be fees. I was given a tracking number which seemed pretty leggit. Which is why I didn’t sweat it to much. But now he wants more and he wants me to send it too the shipping companies cash app. That through me off so I’ve emailed the shipping company and no response as well as the company he said he worked for. So far nothing! Just out of money that I didn’t have to throw away. I’m still in contact with this guy because I’m trying to make him feel like I don’t know he’s scamming me, but really what can I do? I’ll probably never see my money again as I paid through the cash app and this guy walks away with money it took me a month to make.

I need your help. My friend from Romania send me some gifts. I got a msg in whatsapp about my parcel. Do they really sent those text in whatsapp or am I being scammed? They are asking for a custome charge 17k.

Was this really a scam?? I am in a very similar situation and I am feeling bad for the “friend” who sent the package. Through the company called City Mail Courier.

Hello, does anyone here have experienced a package being hold in Malaysian customs, the courier is United Morgan Express Logistics, asking for 300,000 Php for the payment of Royal Seal?

I am one of the victims too. The package came from Syria to be delivered in the Philippines but the courier said it got hold by the Malaysian customs. I have been sending emails to the courier for almost a month and they want me to pay 300,000 pesos. I have been checking their site about the status of the package but just recently the site is no longer can be found. Too sad I was scammed by those people behind it!

Hello, I'm having the same issue, may I know the name of the person who sent you package before and what is his profession?

Hi i bother today because i recieve a message from global air cargo international to cangratiolate me that i have a a shipment package from united state of americA .and she message me and she said that all international payment has been paid,and she told me that we didnt have an idea if any local payment in our country.what can i do this package?pls advice me thankyou

Hi someone call me this morning and telling me that the package from US was already here in philillines and it was onhold in the costoms causw i need to pay the taxes and charges of the cargo box. Is a bluegate express cargo shipment a scam? And saying i need to pay 15,550 so that they will deliver the package if not, they will open it and never give the package. And the company address was in puerto prinsesa palawan and will send the money through cebuana.

My boss from US who is ny client send me home appliance form US to Philippines.
And I got all the details and information of my package which is from the known shipping company abroad. Zippy courier express services.
Upon tracked that it already arri ea here in the philippines, this people from the shipping partners are making money and afvised me that if I will make the payment today, then they wi deliver my package.
But untill now, I did not received my consignment. Their office is also located in coron palawan.
Tell me what will I need to do?

My friend has already sent me baggage but I receive the message from VONAGE sent me a NON INSPECTION CLEARANCE FEE of $750 for complete screening and release of consignment ....Is this a scam???

I am experience that too...someone ive met in date app he said he was sending me clothing designed via bluegate express with complete docs and tracking number He said i need to track always the cargo in this website..www. blue gate xpress. com that i did so when i receive email from the bluegate in manila they said i need to pay 15,550 to erika d. isleta the officer for the clearance tax with the address to puerto prinsesa palawan...Is it true or scam

This could be a scam. The scammer says he will send a package, but really there is no package. The scammer wants to take your money, and he works with other people who ask you for taxes or fees. If you pay one time, they will ask you to pay again. You will lose money, but you won't get a package. 

I met this guy in dating app, get to know each other, then later on he send me a package that he plans to do business here in the Philippines, today the company inform me via gmail that the cargo arrived and i need to pay 15,550 To mary rose kalaw lacsinto. Palawa Philippines. Through Cebuana . And thee company name is FIRTSLOGISTICS COURIER Sevices. I dont know why theres a person doing this.

Is his name maxwell john?

Good day here is my experiences also in dating apps and will send a package for me via GENERAL SECURITY COURRIER.Then a delay of the shipment.on 28th just now The COURRIER services called me and asked me if I know name EMELDA Johnston.and I say yes,ok you must pay for the delivery worth 32500php I'm just curious about the number used to call me it's phillipines simcard access you must deposit the money through name JEWEL ROSE MURILLIO LOBREDO VIA BPI BANK ACCOUNT.SAD TO SAY I DID DEPOSIT THE SAID MONEY AND AFTER 15 MINUTES THEY SAY AND CALLED I MUST PAY FOR THE Taxes 41000php before deliver the package.So I stop sending money I knew it's already a scam.i am worry about the personal information I gave to and address.when I check the internet Name JEWEL LOBREDO already have a Report Not to send money on that name.Then EMELDA urge me to do it follow the instructions and i never listen instead I delete the dating apps and her number.also I blocked the who are calling me.How do I report this kind of fraud.?
Thank you for the support.

I think it's scam .they text me too

hi,may I know the name of the sender of the package? because i also experience the same.

Hi i just wqnt to ask if the fast travel and courrier services is legit because i have a man i meet in dateinasia and he said he send me a gift thru that company and they want me to pay 35, 000 pesos for the shipment fee.. i also check the address that they indicate in the email but its not there and they cannot found the tracking number how will i know if this is scam?

This sounds like a scam. This is how the scam usually works:

You meet someone online. He says he will send you a gift. But when the gift arrives, you must pay a fee to get the package.

Really, there is no gift. The person you met online is working with the fake courier service. They are trying to get your money. If you pay, they will take your money. There is no gift for you.

I was to receive a package from USA and when it arrived at the airport someone called me and told me that I need to pay a clearance fee of 12 thousand and am confused is this a scam or is it true???? Help me out am confused

This sounds like a scam. This is how the scam usually works:

You meet someone online. They offer to send you a gift or package. But when the package arrives, you must pay a fee or taxes to get the package.

Really, there is no package. The person you are chatting with online online is working with the fake courier service. They are trying to get your money. If you pay, they will take your money. There is no package for you.

I just received. This notification. Via SMS last delivery Notification for a WM shipment 966- XRTB- 854 at your work. Please Go. can 9931. com/2097d/ f64803 so we can Re deliver again on 12-17. From this number 1-928-222-0006

I also received an email same things that I read all the comments may I ask if zippy courier express services company is fake? My problem is I already pay some money it cost 55,000 php. I trace the tracking number of the cargo but it showing all the details may I ask if it is a scam please help me.

Hi. Did you already received your package from Zippy? I have also received emails from them and calls that my package is already arrived in coron, palawan.

It is on same courier where my consignment is located today. They will tell me to pay the amoubt and when I send the payment to them they no longer notify me.

Hi, the same company e mailed to me zippy courier express services. So did you pay the amount? Did they deliver your consignment? Wondering if this is scam .

Hi,where you able to get your package with out paying?

A friend sent a package with money in it. And i got an email from the shipping company that says the package was on hold in Turkey sunce they found out that there is money in the package. The shipping company is asking me to pay $3,800 to secure clear bill certificates and other documents for the release of the package and be delivered to me. However, they sent me the personal bank account of the agent where I should send the payment. I am skeptical to send the payment to a personal account. Is this a possible scam? Thanks.

This sounds like a scam. This is how the scam usually works:

A scammer makes friends with you, and asks you to accept a package of something valuable, like cash. Then, you're told you must pay a customs charge, tax or other fee to release the package. The scammer urges you to pay.

But really, there is no package of cash. The scammer is cooperating with the fake "customs officer" or bank. If you deposit money into that bank account, the scammer will get it. You will lose the money. There isn't any package of cash coming to you.

Is lyon courier company legit?

Dont do it it's a scam it happened to me , l,lost over $30000

I just received an email today saying that I need to pay 12000hkd for clearance and overweight not sure if it a scam

A online friend said he want to sent me a gift and he just said I need I need to pay a fee when it get to Hong Kong and I just received an email today saying that I need to pay 12000hkd for clearance and overweight not sure if it a scam ? Please

Just got a text message from "Ashley from postal service". Apparently I have a package to pick up by tomorrow before the postal service closes for the holiday. I don't know what holiday is on December 20th but whatever. Instead of clicking on the link Ashley was nice enough to leave for me in the text, I decided to text her back. I plan on messing with this idiot for as long as possible.

Hello good day,can i ask andc clarify its true or scam because my foreigner he said he send me a parcel thru uk based of excellent courier,they email wd me and they said my parcel reached in and its hold in custom because of tax and clearance fee and i give a cash out for 15,700 then i called the agent excellent and she said is in the process but i still trace thru tracking num.i saw it that its hold in custom and the status is still there eventhough i paid already on agent.It is scam?thank you

Hi! I have the same situation as you. I have already paid worth $700 for shipping fee and now their asking for another $700 for custom fee, currently right ow my package is in hongkong, they gave me a tracking number and the site where to track the package. Is it a scam?

It’s a very big scam

I had a friend on my social media Facebook me and him has been chatting for a while this December he told me he was gone send something to me a mack pro air laptop and an iPhone 7plus he did show me the receipt and all the required documents he got while he was buying those items we hen he finally finished I asked when he wanted to send it he told me the next day and even promise to add a thousand USD. I felt happy all this while he didn't ask me for anything in return when I went to abuja on the notification the emirates customer care gave me but when I got there the customer care people told me it was all a scam without even checking anything on there system . my question is if it was truly a scam why didn't he the friend of mine ask me for money or like to pay for delivery some of this can be real but most of the workers in that airport may be corrupt I told the person and his working on it to retrieve back what he sent

Please i want to know if a package sending from cuba through carlton courier express needs a shipment fee? Because i get a package from cuba to this company but asking a 1500USdollars to ship. Showing box also and informations.

I'm so worried I have a package came from London sending by someone. But the package was hold now on the custom of the charges that cost 32,750. The custom hold it because the package is confidential
So the sender got angry with me he accused me of money laundering. How can I handle this kind of situation. The sender is my chatmate.and I didn't ask him to send me that package but he insist it. We are in good term but he is angry with because of that package.

This story about "customs charges" sounds like a scam. You do not need to pay any "charges."

Some scammers make friends online, and ask the friend to receive a package. The scammer says the package has confidential items, or gold or jewelry.

But then, the friend learns she must pay customs charges, or taxes or other fees to get the package. The scammer tells the friend to pay the "customs officer."  But really, there is no package. The scammer is cooperating with the fake "customs officer." When the friend pays the "customs officer," the scammer will get that money.

same like mine case.

We are in the same situation, maam, I also sent someone fRom london, he is angry with me, why did he not receive your parcel there until now .. I will nail them, they will charge me 35 thousand pesos ... they just called me to say I would pay something

Same situation. A friend of mine sent me a package now. I dont want to sent it to me but he insist.. Now the express courier sent me a mail. Saying i need to pay the delivery agent once the package arrive here in bohol philippines.. I dont know what to do.. I dont have money if ever it will happend..

This sounds like a scam. The scam can start when you meet someone online. They offer to send you a gift or package. But when the package arrives, a company says must pay a fee or taxes to get the package.

But the courier service is a fake. The person you are chatting with online online is working with the fake courier service. They are trying to get your money. If you pay, they will take your money. There is no package for you. This is a scam to get your money. You don't have to pay. 

I think he is a scammer he want me to put into trouble. How can I solve this cause my information was given to him because of that package. Help me please to solve this problem.thanks.

Hi I have also a concern there someone also send me a package throught fast post shipping. com and even a tracking number is there and I tried it .Isnt legit ?Please help me for my safety what should I do to make me safe He has already my info.Thank you

I need help.. I wanna ask if this is a scam ? my package was not yet delivered until now someone who texted me asking money 17, 500 for VAT/TAX CLEARANCE FEE I paid already deposit in the bank account ,after that he asking money again 45 000 for fine charges for money charge inside the box which is detecting for screening department he said after we paid the 45 000 he delivered by asap then the other day no package arrive in my destination, i am texting for if where is my package he said in reply that the lawyer who is supposed to sign the documents,he is requesting a sum of 95 000 the one who protect u for the case for future reference and to clear my name and my husband name for money laundering case , he said we are in blacklisted both and imprisonment if i not mad the payment 95 000 peso... is it a scam / ? please i need help i am scared and so worried about the package .....IS THIS A SCAM?

Yes, this could be a scam. Some scams start when you meet a person online. They promise to send you a package. But when the package arrives, the courier says you must pay a fee for tax or clearance. 

When the scam happens, there is no package. The person online is working with the fake courier service to take your money. If you pay one time, they ask for more money. You can stop talking to the courier. You can block the person online. You can report the person to the website. 

Please help what should i do to my package, my giancee got angry now because from 20 until now, the pqvkage still cannot recieve


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