New deadline for Western Union settlement requests

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Did you lose money to a scammer who had you pay using Western Union between January 1, 2004 and January 19, 2017? If so, you can ask for money back from the FTC’s settlement with Western Union. And the deadline to file your claim was just extended to May 31, 2018.

Here’s the deal. Western Union agreed to return $586 million to people to settle the FTC’s charges that Western Union hadn’t adequately protected people from fraud, and didn’t properly discipline problem agents. To get money back, here’s what you need to do by May 31, 2018:

  • Start at FTC.gov/WU to file your claim online. If you got a letter in the mail about a complaint you filed earlier, you’ll have a Claim ID and a PIN. Click the blue “I got a pre-filled claim form” button and use those to file your claim. If you didn’t get a letter in the mail, click the orange button that says “I lost money, but did not get a claim form.”
  • Give as much information as you can about your loss. Upload any paperwork you have. The Department of Justice, which is handling the claims through their contractor, Gilardi & Co, will use that information to try to validate your Western Union money transfer.
  • Yes, you have to give your Social Security number or ITIN to file a claim. Read why here.
  • Don’t pay anybody to help you file your claim, or get money back. Anybody who asks you to pay for your claim or refund is scamming you. Tell the FTC.
  • Then, be patient. It might take a year for the Department of Justice to validate all the claims and start returning money.

If you have questions, you might find answers here, and also check out the FAQs at FTC.gov/WU. Why not do it now? But you have until May 31, 2018. After that, you won’t be able to file your claim to get money back under this settlement with Western Union.

Comments

How do I show proof? Once I was scammed out of my $1200 for a shopping review and sent the money I was so pissed I threw away the information. It was in 2014. How am I suppose to prove this? I have closed that bank account and have moved since.

Go to FTC.gov/WU to read more about the process. If you sent money to a scammer via Western Union, file a claim, even if you don’t have paperwork related to your money transfer. You may still be eligible for a payment. You can start the the process from FTC.gov/WU.

You must file your claim by May 31, 2018.

I called Western Union and ask for a listed of transactions. It look about a month to get results so you better call now

Yes I have been scammed.I used Western Union and kept my receives. my most resent was just Jan of this year. I just found out they don't exist.lost 1800.

If you lost money to a scammer between January 1, 2004 and January 19, 2017 and you paid by Western Union, you can file a claim to get money back.

 

You must file a claim by May 31, 2018. Go to FTC.gov/WU to start the process.

What was the name of the company?

bona fide Thanks

I was scammed out of a good bit of money, but I sent everything about the scam to FTC, thus I don't have receipts or any other information.Patsy D.

If you lost money to a scammer between January 1, 2004 and January 19, 2017 and you paid by Western Union, you can file a claim to get money back.

 

You can file a claim, even if you don’t have paperwork related to your money transfer. If you have the number of your FTC report, you could include that with your claim. You will give details about when you sent the money and where you sent it. You may still be eligible for a payment.

 

You must file a claim by May 31, 2018. Go to FTC.gov/WU to start the process.

I have summied my claims and waiting for my remmiltions !!! Please keep me posted on my refunds

Too many spelling errors in most of your replies, starting to doubt the validity of these articles and responses being given as case.

I have sent $500 Us, to Anastasya Saratova, in Russia, was a perfect scam after several letter pretender being meeting for serious marriage, I don't remember exactly data of sending but for my real name, its Juan , not exist another similar names, the operation was made in Salta,Argentina. She live in near Ekaterinburg, Russia. Finding out archives of Western Union sure its prove operation whit funds.

If you sent money by Western Union to a scammer between January 1, 2004 and January 19, 2017, you can file a claim to ask for money back. You must file the claim by May 31, 2018.

Go to FTC.gov/WU and FTC.gov/es/WU (in Spanish) to learn more. You can begin to file your claim at FTC.gov/WU or FTC.gov/es/WU.

how about those who were scammed from January 19, 2017 to January 2018

You are not eligible to apply for a refund under the FTC settlement with Western Union if you lost money outside these dates: January 1, 2004 to January 19, 2017.

If you transferred money through Western Union, you can call the Western Union Fraud Hotline at 800-448-1492. You can also report the scam to the FTC at FTC.gov/complaint. The information you give the FTC goes into a secure database that the FTC and other law enforcement agencies use for investigations.

I was scammed into buying Reloadit cards at the grocery store to bail someone out of jail. Am I eligible to file a claim? I have also seen several bad reviews online about the administrator, Gilardo and Co LLC. Is it safe to give my Social Security Number?

If you lost money to a scammer between January 1, 2004 and January 19, 2017 and you paid by Western Union, you can file a claim to get money back. If you did not use Western Union, you are not eligible to file a claim.

I worked for them for a number of years, and frankly we were discouraged from finding and disclosing frauds. The punishment for doing this was swift and sure! So glad this will punish the company where it hurts. $$$

If after Jan 19, 2017, we cannot file anymore?

If you sent money to a scammer after January 19, 2017, you cannot ask for money back.

Why did the DOJ extend the due date for submitting claims?

I see response other queries but don't see response for this one. "Bridget Small - FTC" could you answer this one. One who lost money only knows how much frustrating it is to loose money in scam & on top of that if this claim filing date keep extending would add more frustration. Can we expect real justice from Department of Justice.

Yes, people who used Western Union to send money to a scammer between January 1, 2004 and January 19, 2017, can file a claim to get money back. You must file a claim by May 31, 2018. Go to FTC.gov/WU to start filing your claim.

i think here question is why date is extended not what n how. Expecting answer to the question.

The date was extended to provide more time for people to file claims.

can I send all receipt to WU in KY before Feb 12 right? I tried call there but record all times. I just ask there question. THank you so much for big help.

If you want to ask for money back, you must do more than send receipts. You must fill out a claim form. The claim form tells your name and information about the money transfers.

You can fill out the claim form online. You can make electronic computer copies of your receipts and send those online too. This FTC webpage helps you start filing online. You must fill out the claim form by May 31, 2018.

You can get a paper claim form at the DOJ remission website. Look at the list of Case Documents on the DOJ remission website. The paper claim form is called a Remission Form. When you send the claim form you can send copies of your receipts.

I was scammed through Money Gram from walmart in 2016. Is getting scammed through money gram part of the settlement

No, the Western Union settlement does not apply to people who sent money through MoneyGram.

hello. How can I make this claim?

If you lost money to a scammer between January 1, 2004 and January 19, 2017 and you paid by Western Union, you can file a claim to get money back. You must file a claim by May 31, 2018. Go to FTC.gov/WU to start the process.

Both my domestic partner and I have sent thousands of dollars since 2008 to receivers in the Philippines, Nicaragua, Panama, Costa Rica, etc. for lotteries, scams. We have submitted our information to receive our transcripts from Western Union but they have not been cooperative and have denied our information because combined, the amount we have sent exceeds $20,000. How do we go about this (obtaining our transaction histories) when Western Union refuses to provide the information that we need? Thank-you in advance, as well as for extending the date to file a claim.

You can file a claim even if you don’t have the complete transaction records related to the money transfers. You can provide the dates you sent the money, the place you sent the money from, and the place you sent the money to. The FTC has more information at FTC.gov/WU.

There is a secure connection from FTC.gov/WU to the DOJ claim filing website.

Does this include moneygram? I was scammed in 2017 but they had me use Money gram.

No, the Western Union settlement does not apply to people who sent money through MoneyGram.

Can Canadians file claims as Well, or is this only for Americans?

Yes, Canadians may ask for money back. You are not required to be a United States citizen or in the United States to file a request for money back.

If you lost money to a scammer between January 1, 2004 and January 19, 2017 and you paid by Western Union, you can file a claim.

You must file a claim by May 31, 2018. Go to FTC.gov/WU to start the process.

 

The claim form asks for your Social Security number. You can check a box that says you don't have a Social Security number, and explain that you’re not a US citizen.

does the May 31, 2018 deadline apply to claims filed online. The online form (and .pdf) still says it's due February 12, 2018...should that now be May 31, 2018??

Yes, deadline to file your claim online is May 31, 2018.

You're right, the date hasn't been corrected in some places on the DOJ administrator's site. But the deadline to file has been extended to May 31, 2018.

I sent so many orders by Western Union, there came a time that they refused to profess the transaction and would not tell me why. So I went to Money Gram and sent even more money with them, until they stopped processing my money, there too. I then went back to Western Union and used my son's & deceased dad's names to get money sent. Shouldn't Western Union have some responsiblity for the money sent by Money Gram?

You can file a claim for the money you lost to a scammer between January 1, 2004 and January 19, 2017, that  you sent by Western Union.

You must file a claim by May 31, 2018. Go to FTC.gov/WU to start the process.

i have not received any letter or form from western union, i have already warned you at the first message that i have lost money to the fraudsters. So I wrote a registered letter to western union, so I hope that it is accepted. I lost more than 17000 €   I hope I get something back.

Marina, If you want to ask for money back, you must file a claim. You must file a claim on the U.S. Department of Justice claim website. You must send your claim by May 31, 2018.

If you do NOT file a claim, you will NOT get money back. A registered letter is NOT a claim.

To reach the U.S. Department of Justice claim website, go to this FTC page: FTC.gov/WU. Click the orange button at the top of the page. Click again and you will be securely connected to the claim website.

Hello,I'm only able to provide from where exactly the money order was send,City,State,And from what Place and my Into ,i dont have any receipt because this was many years back

If you lost money to a scammer who had you pay using Western Union between January 1, 2004 and January 19, 2017, you can now file a claim to get your money back. You must file a claim by May 31, 2018.

To start the process, go to FTC.gov/WU.

You can file a claim file a claim, even if you don’t have the paperwork related to your money transfer. You may still be eligible for a payment. You can include the dates you sent money and the places you sent money to and from, and your personal information on the claim.

But I don't remember exactly when I have send the money -dates but probably with all my info and from where it was send you could look it up?

The FTC can't look up information about your transactions.

You can file a claim related to money you sent through Western Union between January 1, 2004 and January 19, 2017.   You must file your claim by May 31, 2018.

You may file a claim if you don’t have all the paperwork. Do your best and include the information you remember. You may still be eligible for a payment. To get started, go FTC.gov/WU.

When you are on FTC.gov/WU, click on the orange button near the top of the page. Then click again and you will connect to the U.S. Department of Justice claim filing website.

Hello, I became in 2011 the victim of Nigerian scam I lost a lot of money by sending money orders by Money Gram, where should I submit claim?

With suspicion from abroad is how? Are you also researching bogus accounts and misuse of personal data?

I got scammed over net by group based in chicago. Western Union refused to provide info to myself or the police when I complained. I tried to file a complaint with the police department they were local jurisdiction issues as to where I could file the complaint & the fact that I was from Canada. So where do Canadians who were scammed go through?

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