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New alert for Western Union refunds

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Did you lose money to a scam, wiring the money via Western Union between January 1, 2004 and January 19, 2017? If so, you might know that May 31 is the deadline for filing your claim to get money back from the FTC’s and the Department of Justice’s settlement with Western Union. With the deadline fast approaching, we know two things: (1) there will probably be a rush of last-minute filers; and (2) scammers will try to take advantage of the people filing claims.

We’re sure about those scammers  because we’ve already seen them (and told you about them). And we’re still seeing scams that offer to get you special access, so-called easier ways to file, and promises of big amounts of money. This includes one recent email that said it came from the FBI, promised a refund of more than $500,000 – and said you could claim it just by emailing a Gmail address.

So, as the days click down until the May 31 deadline for filing, remember: if anyone promises you a refund – or says they’re the only way to get one, that’s a scam. If anybody tries to charge you to get your money back, that’s also a scam. If you’re still planning to submit a claim, here are a few quick pointers:

  • Start your claim at FTC.gov/WU. You don’t need to email anybody or hire a lawyer. Just start here, put in as much information as you have, upload whatever documents you have, and submit.
  • It’s free to file your claim. Don’t pay anybody to get a refund. Ever.
  • There are no guarantees. Nobody can promise you a refund at all, much less a specific amount of money. There’s a whole process that will happen once all the claims are in – to validate them, and then divide up the money among all the people who qualified.
  • There are no short-cuts. That validation process? It’ll take a while. There’s no short-cut or special access. It might take a year to get your money back, but nobody can help you get it any faster.

If you spot anybody making any of those promises, or charging for a refund, the FTC wants to know about it.

Tagged with: money transfer, scam
Blog Topics: 
Money & Credit

Comments

I had a lot to file and took my submits to complete.will it be in one check or will there be a check for each one.

You can contact the refund administrator to ask about your claim. The contact information is on this page. And save a link to FTC.gov/WU. We have useful information about the process and will update the page when there is news.

I applied in November 2017 and was also told I'd be mailed a pin number by Feb 2018, but haven't received anything yet. Is there a way to check status of our claim online and will we be receiving PINs?

You can contact the refund administrator to ask about your claim. The contact information is on this page. And save a link to FTC.gov/WU. We have information about the refund process, and will update the page when there is news.

Ok you said it can take up to a year before we receive anything, is that a year from the date we filed or a year from the deadline date?

You can contact the US Department of Justice's refund administrator to ask about the refund process. The contact information is on this page. And save a link to FTC.gov/WU. We have useful information about the process and will update the page when there is news.

Hello, I did not fill in my new banknumber in the claim. The banknumber that I used to transfer money isn't working anymore. How will the money be reimbursed? Will I receive a new e-mail asking for a banknumber? Thanks!

You can contact the refund administrator to ask about your claim. The contact information is on this page. And save a link to FTC.gov/WU. We have useful information about the process and will update the page when there is news.

Why were notices sent to people who used their services from that time period to find out? I was scammed in Aug/Sept. of 2008 out of my money and I just happenned upon this site. Now the deadline has past. Would have been nice to get my money back that I lost in the scam?

If we already have a claim entered in the system can we still send in more evidence by mail to add to our claim? Can it be accepted still? It's more evidence to attach to the claim. Please advise!

You can contact the refund administrator to ask about your claim. The contact information is on this page. And save a link to FTC.gov/WU. We have useful information about the process and will update the page when there is news.

Thank You for all the information on this page

lost $40,000.00 to this ' supposedly ' resident of S.Africa , via Western Union ...

You can report that to the FTC at FTC.gov/Complaint. The information you give will go into a secure database that the FTC and other law enforcement agencies use for investigations. You can also report it to the Western Union Fraud Hotline at 800-448-1492.

I have file claims and been issued a claim No. and a Pen No. both and I really need the funds. I also owe the IRS taxes for 2011 due to this scam and I need to get them off of my back cause they are threatening to seize my property which is mortgaged due to this scam. It would be wonderful to receive these funds and it not taking a yr. to do so. Would think this company could process this faster than a yr. which is too long.

I got scamed recently through western union. What should I do? Who should I report to?

You can report this to the FTC at FTC.gov/Complaint. The information you give will go into a secure database that the FTC and other law enforcement agencies use for investigations. You can also call Western Union Fraud Hotline at 800-448-1492.

My father lost $8,000.00 to a guy saying he was his grandson ... broke his nose ... etc. but my father never received any notice to file a claim

I didn’t receive $1200 my mom sent me because it’s being held by WU for no particular reason!,
I am really angry at WU and they need to be punished! Good.

Karen, I lost $24,000.43 life savings to a scammer who came on a Christian website and gained confidence in Dec. 2009. Reported then to Western Union, ic3.gov, and EFCC in Nigeria. Also tried to track him through the British Embassy and a London detective. Will those waiting longest for their lost money receive first consideration, etc ?

I wonder if there will be any letter or a receipt type that all proof of letter reciepts and emails were sent to WU. It's might too soon to ask. But how can I track what is going on???

Bridget Small, There was no check for fraud by Western Union for my friend's 2 stolen online wired-money order transactions, and this happened after the Western Union January 17, 2017 Court Case. When we emailed them a few times asking if he can get his money back, since it says on the Court Case that if "The Company failed to comply with its anti-fraud procedure in connection with the transaction, then you are supposed to get your money back. Western Union was supposed to block any transfer sent to any person who is subject to a fraud report. If Western Union would have done a check for fraud, which is required, they would have found that the Shipping Company shows up a fraud/fake website, and that the Company name is a fraud/fake. They kept telling us in emails, that they are not an escrow service, and do read about Remissions, but he can not do that since it happened after the cut-off date. Bridget, can you tell him how he can try to get his stolen money back from Western Union, since there was no check for fraud at the time of the 2 stolen transactions? This happened after the Court Case for Western Union in 2017, and he can not do Remissions.

When is going to be an update of the cases? The information on the web is from June 1, 2018. When the telephone line is going to be available for respond on the claims information? Please let us know. Thank you

It may take up to a year to process and verify people’s claims and determine who is eligible to get a payment. For information about the refund process you can:

I filed in January and have a claim ID # they sent via email. But I have moved since filing the claim and was wondering who do I contact to make change address. Thanks and is there somewhere we can check with our ID # were the claim is at. Thans

To make a change of address, you can contact the company that is managing the refund process. The company is Gilardi & Co.

Hello, is there anything to do for those who were caught by scammers after 31 May 2018? I paid a big amount via western union till i understand this was a scam. Is there anyway to refund a part of the amount, at least and where i can claim about it?

I also just stumbled across this website. I was scammed out of $3,500.00, sent thru W.U in multiple transactions, in 2016. The scam originated thru FB "friends", a supposed govt grant. They even had a business account set up on FB. I did report it eventually to the state police fraud dept. Unfortunately, the deadline has passed. Being disabled and on a limited income, it was hard to swallow, harder to admit that I actually fell for it. If you were able to file, have patience. At least this issue was recognized & steps have been taken to rectify your loss.

Has there been update about the settlements. I sent the pre-filled form to Gilardi last February but have heard nothing since. I keep coming back to his site hoping for more details

received letter from western union jan 18 telling me i was entitled to compensation, signed it and sent it back straight away, not yet heard anything back, is this normal.

Hello,
I had filed a complaints to refund my money by Western Union before May 2017. I received a ID number weathout pin code to followup the issue so how can I get this pin code please?

You can contact the company that the US Department of Justice hired to manage the refund process. The company is Gilardi & Co.

Read more at www.FTC.gov/WU.

When do me start getting there checks back from this scam.

No checks have been mailed as of March 25, 2019.

You can stay informed by reading information at www.FTC.gov/WU and Gilardi & Co. Gilardi & Co. is the company the US Department of Justice hired to manage the refunds.

Gilardi & Co. is working to verify the claims that people send in. More than 180,000 petitions were submitted. When Gilardi & Co. finds a claim that needs more information, they contact the person by mail and ask them to explain the lack of information and ask for more information. 

It could take up to one year to review and verify all the peititions. Gilardi & Co will not make any final decisions or send any payments until they review all the claims.

The FTC will keep updating the information at www.FTC.gov.WU.

CAN ANYONE Update us and the fake news on when settlements will be done. We will be moving in 6 months and would like to know Im getting a little something or if i am not to expect anything at all.

Gilardi & Co. is working to verify the claims that people send in. More than 180,000 petitions were submitted. When Gilardi & Co. finds a claim that needs more information, they contact the person by mail and ask them to explain the lack of information and ask for more information. 

It could take up to one year to review and verify all the peititions. Gilardi & Co will not make any final decisions or send any payments until they review all the claims.

You can stay informed by reading information at www.FTC.gov/WU and Gilardi & Co. Gilardi & Co. is the company the US Department of Justice hired to manage the refunds.

The deadline was May 31, 2018, so why is the administrator still mailing out claims and extending it to Feb. 11, 2019. What is going on with all of this? I was told they have mailed out 3,600 more claims who is in charge of this the FTC or the Administrator seems they want it to continue why so they can charge more fees. It is time this all be settled now people have waited along time for their money

The claim deadline was not extended. Did you get mail from the claim administrator asking for more information about your claim?

The company (Gilardi & Co.)  that is in charge of the refund process is reviewing and evaluating all claims. More than 180,000 claims were sent in. If a claim is lacking information, Gilardi & Co may send mail to a person to explain the lack and ask for more information.  

You can stay informed by going to www.FTC.gov/WU or Gilardi & Co.

Have any checks been mailed? I was scamed for $4,800 and mailed in my paper work November 16,2017 and have not heard anything as to when a check would be coming. Is there any way of finding this out?

No checks have been mailed as of March 25, 2019.

You can stay informed by reading information at www.FTC.gov/WU and Gilardi & Co. Gilardi & Co. is the company the US Department of Justice hired to manage the refunds.

Gilardi & Co. is working to verify the claims that people send in. More than 180,000 petitions were submitted. When Gilardi & Co. finds a claim that needs more information, they contact the person by mail and ask them to explain the lack of information and ask for more information. 

It could take up to one year to review and verify all the peititions. Gilardi & Co will not make any final decisions or send any payments until they review all the claims.

The FTC will keep updating the information at www.FTC.gov.WU.

No checks have been mailed as of March 25, 2019.

You can stay informed by reading information at www.FTC.gov/WU and Gilardi & Co. Gilardi & Co. is the company the US Department of Justice hired to manage the refunds.

Gilardi & Co. is working to verify the claims that people send in. More than 180,000 petitions were submitted. When Gilardi & Co. finds a claim that needs more information, they contact the person by mail and ask them to explain the lack of information and ask for more information. 

It could take up to one year to review and verify all the peititions. Gilardi & Co will not make any final decisions or send any payments until they review all the claims.

The FTC will keep updating the information at www.FTC.gov.WU.

How do I report an address change since first filing a claim for the Western Union scan refund? Please advise. Thank you!

You can contact the company that the US Department of Justice hired to manage the refund process. The company is Gilardi & Co.

Read more about the refund process at www.FTC.gov/WU.

I lost $3600 to these scammers in 2010 and I have been in touch with the DA office that caught them... but they said there is no money to return and now I was never notified about this refund??? How foes the District Attorneys office in Las Vegas find me but Western union couldn’t?? Shady

I feel like it has said it may take up to a year for refund for over a year now....

Its 2019 where my refund check i

No checks have been mailed as of March 25, 2019.

You can stay informed by reading information at www.FTC.gov/WU and Gilardi & Co. Gilardi & Co. is the company the US Department of Justice hired to manage the refunds.

Gilardi & Co. is working to verify the claims that people send in. More than 180,000 petitions were submitted. When Gilardi & Co. finds a claim that needs more information, they contact the person by mail and ask them to explain the lack of information and ask for more information. 

It could take up to one year to review and verify all the peititions. Gilardi & Co will not make any final decisions or send any payments until they review all the claims.

The FTC will keep updating the information at www.FTC.gov.WU.

Any updates on the settlement?

I was wondering if there are any updates to the Western Union refunds? Thanks Joni

How cum is it that us ppl that have to wait for r money,but u guys don't have to wait for ur money u guys get it right away because thts not fair it's BS y is that I WNT MY MONEY NOW MY LAWYER JUT GOT BACK FROM VACATION ULL BE HEARIN FRM HIM OK

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