Money back from MoneyGram?

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We’ve all known for a long time that scammers ask people to pay by wiring money. Money wiring companies like MoneyGram and Western Union have also known that scammers have people wire money using their services. In fact, the FTC has sued both companies – which have paid a lot of money to settle those charges – over exactly that issue. When the FTC settled with those companies (MoneyGram in 2009, Western Union in 2017), they also agreed to make changes to protect people from fraud. Except MoneyGram didn’t actually take some of those important steps.

That’s why the FTC and the Department of Justice (DOJ) just announced a new settlement with MoneyGram for $125 million. That money will eventually go back to people who wired – and lost – money to a scammer through MoneyGram starting in 2013. (There will be a date range for eligible refund requests. Exact dates will follow.)

Here’s the story: in 2009, MoneyGram had promised to vet the agents they were hiring, train them to spot fraud, monitor them to watch for fraud-related money transfers, take action if they saw an agent who didn’t try to reduce fraud, and also record fraud complaints and share them with the FTC.

But the FTC’s investigation showed that MoneyGram hadn’t adequately done those things – especially in their large chain outlets. And MoneyGram’s system that should have helped spot and stop fraudsters operating in plain sight? It basically didn’t work for a year and a half, letting millions of dollars in fraud-related transfers go through.

Now, MoneyGram has to put in place more protections that address all the ways it did not follow the order last time. And pay that $125 million to DOJ, which will work with the FTC to set up a refund program to get it back to people.

What should you do to get a refund? Right now, nothing. It might take several months for the refund process to even start. When it does, it will be free to request a refund. And we’ll tell you here and at what happens next.

Tagged with: money transfer, scam
Blog Topics: 
Money & Credit


I’m happy to know this as I was scammed by thousands of dollars by those who claimed they were military . Thanks!

They closed out my account and now I am no longer allowed to use them.

I have expecting money back to my new address since 2016? amount of 478.00

I don't have proof but I was mixed up in a scam. Wonder what to do?

I did not lose any money to fraud, but did receive a phone call from someone who knew all my information wanting to sell me a phone card. Of course did not buy one, but my debit card was hacked after using it online for MoneyGram. Now to send money have to visit a physical location. It is a pain but do not want to obtain another debit card to send money.

You stated That money will eventually go back to people who wired – and lost – money to a scammer through MoneyGram starting in 2013. What if you were scammed and lost money on 8.22.2012? Would I be eligible for a refund?

Lately I have been receiving numerous phone calls on my cell phone all hours of the day from a restricted number . I am Unable to block the call . How do I get this to stop. any suggestions ?
Please reply, frustrated and discussed

Go to You can download nomorobo for your land line for free. There is a small monthly charge for cell phones, but you won't be bothered by robo calls anymore. I've had it on my land line for a couple of years; it's wonderful to see all the robo calls dumped after one ring, without having to answer them! Good luck, firemanbill15!

That's news I've been waiting for some time. Because in 2016 I lost money, and if I have the right to react it I would like to get that value back. Thank you very much for the contact, I'll be attentive.

I was scamed aswell I was sent a letter with a large check witch required for the check to be submitted into my bank and then I lost my account do to theft and froud. On or about $4,000 to $5,000 was taken. Plus the money they stole


Holding middle men responsible can help a bit, but ultimately, scammers will keep ripping people off as long as it remains profitable.
Remember, no legitimate business demands payment in gift cards. Be highly skeptical of demands to wire money. When being called unexpectedly by people claiming to be family or government, etc, verify before you send a dime. Even if caller ID indicates it is who they claim to be, it’s still wise to verify independently. Phone numbers can be spoofed to fool your caller ID.


I lost a lot of money through MoneyGram and Western Union too because of scammers. I only regret that I didn't learn about this being a scam until I had already lost my money. It was only when I was approached by law enforcement that I learned it was clearly a scam. I did get out, but I lost so much. I am still trying to pay my way back to some kind of a normal life because of scammers. Every time I tried to get out of my scam, they persuaded me to keep trying to get the money because I was so close to delivery of the prize money I had won. Three times they were supposed to deliver to me, but didn't show. I am older now and much wiser due to these scammers, but I was told by law enforcement that I would never be able to recover what I had lost. This gives me hope that maybe one day I will get something back to help myself. I do have originals and copies of transactions through both of these companies. I only hope that it will not be costly to try to get some of these fees back.

also They closed out my account and now I am no longer allowed to use them.

Waiting on more info..... Need this!!

I was scammed twice by a man in Ghana and used money gram and western union , how do I get that back?

I lost money to scammers from moneygram services last year 2017

I have receipts from moneygram and had used moneygram to wire money to someone who turned out to be a scammer.

Hi am Jeff hanson and I have used moneygram to pay bills and a thank that I was part fo that skam and am going to find out if I can get pay back to my and all the people should be fired form thay jobs thank you Jeff hanson

I was scammed by using money gram and western union. I hope to hear something from you.

So happy to hear this as I was a victim of a scam and a lot of the money was sent via Money Gram. Maybe there is hope.

I, too lost money, in fact, the company going ny the name of Customer 1st, sent me a check for $2450.00 & told me that it was a cashier's check (it looked real), & told me to deposit it, so I did, then a few days later my bank told me that the funds were available.
Then the Customer 1st company told me to do a Walmart-to-Walmart transfer, which I did for over $2200.00. Later in the month my bank told me that it was a fictitious check , so I was out over $2200.00. Would sure be nice to get some of that money back!

Hello Consumer FTC,
Once again Kudos! You never disappoint! Whenever I read about something that I’ve perhaps been a victim of (and even situations that I was lucky enough to have avoided) NOT LONG AFTER you’ve posted an update. I am just enjoying once again seeing the bad guys loose and consumer protection win for us!
I was involved in some of these MONEYGRAM shenanigans and am looking forward to some of my refunded money also. I know you’ll post again with instructions and I’ll follow them like before.. You my not remember off hand but I’ll never forget the very nice and unexpected refund I was sent from money lost from a “not so on the up and up” debt repair company I stupidly contracted with.

I’d like to reply to Victim 2012 who blogged about his involvement in this MONEYGRAM scam but it was in 2012. I can tell you that many times the Consumer FTC has more information on losses that victims had than even they do themselves! Just stay posted and advise whatever you can. And mention again that your loss was also on account of this MONEYGRAM scam and reiterate the information. It may take a little extra time but Trust them! I know first hand that if you lost money via a scam they’ll be there for you!

I sent money from 2014 to 2017. Every month for those years. How do i get my money back. It is close to $200,000

Thanks God I lost a lot of money, I received from Canada a check from some scam lottery I cash out in my bank and sent back them to receive my aware and never hear from this people, I saw my self very ugly after that, I used money Grant, was a completed fraud, hope soon have news to get my money back

I had been scammed starting in September of 2016. Would like to get my money back. Thanks for the information I will be watching for more information.

Yes I lost a lot of money through money gram and months ago I tried to get my records from them and they said they have nothing on file and I’m mad because it’s around 15k and anybody that can help me recoup this I would seriously be grateful thank you

Not sure if I was scammed but for months I was hounded by "Western Union" (?) for money 'they' said I owed them for a money order I sent. If the money wasn't in the account then how could I have paid for the money order?! "They" finally gave up.

I send money to my son . He is living in Montréal , Quebec. He went to the store to pick up the money , but, instead they told him that they will be send him the money using an E-transfer. I have all documented.
Until now he did not received the money and I do not know what to do. It was $300

We lost $1000 because we thought we were buying a Shih Tzu puppy from a person we thought was good people.

I was scammed via Western Union. Do I have any recourse at this time?

You can call the Western Union Fraud Hotline at 800-448-1492, and report the scam to the FTC at The information you give the FTC goes into a secure database that the FTC and other law enforcement agencies use for investigations.

Sent money to Africa to a USMarine 4 star General daughter wow was I scammed big time. Over a child being hungry. Lord help that man.

I’ve lost $3900 and they’ve tried to pass 2 more checks through my account but My bank now holds all large checks for 7 days before letting me withdraw the money.

I was scammed out of more than I want to admit. Approximately 9,000 through Money Gram and Western Union between 2016 and March of this year. Than they got smart and started requesting Amazon gift cards. Lol just a broken old fool.

I got scammed out of $5000.00 but it was in 2008...not sure If I'm eliable

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