Money back from MoneyGram?

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We’ve all known for a long time that scammers ask people to pay by wiring money. Money wiring companies like MoneyGram and Western Union have also known that scammers have people wire money using their services. In fact, the FTC has sued both companies – which have paid a lot of money to settle those charges – over exactly that issue. When the FTC settled with those companies (MoneyGram in 2009, Western Union in 2017), they also agreed to make changes to protect people from fraud. Except MoneyGram didn’t actually take some of those important steps.

That’s why the FTC and the Department of Justice (DOJ) just announced a new settlement with MoneyGram for $125 million. That money will eventually go back to people who wired – and lost – money to a scammer through MoneyGram starting in 2013. (There will be a date range for eligible refund requests. Exact dates will follow.)

Here’s the story: in 2009, MoneyGram had promised to vet the agents they were hiring, train them to spot fraud, monitor them to watch for fraud-related money transfers, take action if they saw an agent who didn’t try to reduce fraud, and also record fraud complaints and share them with the FTC.

But the FTC’s investigation showed that MoneyGram hadn’t adequately done those things – especially in their large chain outlets. And MoneyGram’s system that should have helped spot and stop fraudsters operating in plain sight? It basically didn’t work for a year and a half, letting millions of dollars in fraud-related transfers go through.

Now, MoneyGram has to put in place more protections that address all the ways it did not follow the order last time. And pay that $125 million to DOJ, which will work with the FTC to set up a refund program to get it back to people.

What should you do to get a refund? Right now, nothing. It might take several months for the refund process to even start. When it does, it will be free to request a refund. And we’ll tell you here and at ftc.gov/MoneyGram what happens next.

Tagged with: money transfer, scam
Blog Topics: 
Money & Credit

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I’m happy to know this as I was scammed by thousands of dollars by those who claimed they were military . Thanks!

LYNDA, I am going through the same thing.

They closed out my account and now I am no longer allowed to use them.

My account was closed, I lost my rent money, my direct deposit paychecks. I alerted my own bank and I lost. The check was written on Bank of America. I went to the branch and had them check it out. I was told the check was valid. I cashed it 10 days after that. I found out 4 months later it was fake. I quit talking to that piece of crap already.

Thank the Lord!!!! I was at my wit's end. I have the exact same problem Libra how are you solving your problem. Please help me.

I just pray I can get some of my money back.

May god be with yall in our time of need i can asure you that i really need this.

I have expecting money back to my new address since 2016? amount of 478.00

I don't have proof but I was mixed up in a scam. Wonder what to do?

I did not lose any money to fraud, but did receive a phone call from someone who knew all my information wanting to sell me a phone card. Of course did not buy one, but my debit card was hacked after using it online for MoneyGram. Now to send money have to visit a physical location. It is a pain but do not want to obtain another debit card to send money.

You stated That money will eventually go back to people who wired – and lost – money to a scammer through MoneyGram starting in 2013. What if you were scammed and lost money on 8.22.2012? Would I be eligible for a refund?

Lately I have been receiving numerous phone calls on my cell phone all hours of the day from a restricted number . I am Unable to block the call . How do I get this to stop. any suggestions ?
Please reply, frustrated and discussed

Go to nomorobo.com. You can download nomorobo for your land line for free. There is a small monthly charge for cell phones, but you won't be bothered by robo calls anymore. I've had it on my land line for a couple of years; it's wonderful to see all the robo calls dumped after one ring, without having to answer them! Good luck, firemanbill15!

Try *61 call blocking.. works for me

Thank you for sueing moneygram. I knew from my experiences that they were still allowing fraud to happen and I knew the FTC will get them again. I was scammed thousands of dollars. I was sued and had to file bankruptcy. I filed with the FTC, police, other agencies and moneygram (they did not process my fraud claim until 2018 - even though I contacted many times through many avenues in 2016 , 2017 and 2018 ( fraud occurred in 2016). Moneygram were hesitant in processing fraud claim and to this day they have not given me a print out of my transactions ( they even told me I needed request from police, attorney or judge to get my information). even after filling out their form to get transactions in 2018. Contacted them recently via email - still no response. I have some of the receipts. I hope the FTC looks into this as well and requires moneygram to send documents to the victims so we can get our money back, Thanks again. LS

That's news I've been waiting for some time. Because in 2016 I lost money, and if I have the right to react it I would like to get that value back. Thank you very much for the contact, I'll be attentive.

I have also been ripped off by money gram and western union. This man claimed his name was Frank Scott and was a engineer. I found out after he got thousands from me. It was a network romance. I would love to get some of my money back soon, cause i really do need it. It happened on Instagram.

I was scamed aswell I was sent a letter with a large check witch required for the check to be submitted into my bank and then I lost my account do to theft and froud. On or about $4,000 to $5,000 was taken. Plus the money they stole

I GOT SCAMMED OUT OF 6000 OR MORE THRU MONEY GRAM I AM NOW IN A HARD PLACE HOPE TO HEAR SOMETHING ABOUT THIS SOON

I was scammed through Instagram, from Ashley baxter cash grant agents. They said I won a bonus from trying to invest with them. To pick up money that hadn’t been picked up. I asked if it was real to a money gram agent. They told me they had seen it before, so I felt safe doing it. Plus after googling the name and looking through the testimonials it seemed to be a no brainer. But then after I paid to get the bonus. They said the money didn’t go through and when I tried to get the money back by calling money gram the guy hung up on me. And I called the actual MoneyGram number off the website that was the official number from all areas of the region. So as much as it sounds and looks like a great investment. It was not, be careful there are too many people trying to take what people have went to school and worked for by real morals and values. Not by scamming people outta lies and deceptive sales pitch. With stories to back them. Money gram will never see another dime from me.

Holding middle men responsible can help a bit, but ultimately, scammers will keep ripping people off as long as it remains profitable.
Remember, no legitimate business demands payment in gift cards. Be highly skeptical of demands to wire money. When being called unexpectedly by people claiming to be family or government, etc, verify before you send a dime. Even if caller ID indicates it is who they claim to be, it’s still wise to verify independently. Phone numbers can be spoofed to fool your caller ID.

BACK IN 2013 I GOT SCAMMED OUT OF MORE THAN 8,000.00 I HAVE ALL MY RECEIPTS ,AND FILED A POLICE REPORT

I lost a lot of money through MoneyGram and Western Union too because of scammers. I only regret that I didn't learn about this being a scam until I had already lost my money. It was only when I was approached by law enforcement that I learned it was clearly a scam. I did get out, but I lost so much. I am still trying to pay my way back to some kind of a normal life because of scammers. Every time I tried to get out of my scam, they persuaded me to keep trying to get the money because I was so close to delivery of the prize money I had won. Three times they were supposed to deliver to me, but didn't show. I am older now and much wiser due to these scammers, but I was told by law enforcement that I would never be able to recover what I had lost. This gives me hope that maybe one day I will get something back to help myself. I do have originals and copies of transactions through both of these companies. I only hope that it will not be costly to try to get some of these fees back.

also They closed out my account and now I am no longer allowed to use them.

Waiting on more info..... Need this!!

I was scammed twice by a man in Ghana and used money gram and western union , how do I get that back?

I lost money to scammers from moneygram services last year 2017

I have receipts from moneygram and had used moneygram to wire money to someone who turned out to be a scammer.

Hi am Jeff hanson and I have used moneygram to pay bills and a thank that I was part fo that skam and am going to find out if I can get pay back to my and all the people should be fired form thay jobs thank you Jeff hanson

I was scammed by using money gram and western union. I hope to hear something from you.

So happy to hear this as I was a victim of a scam and a lot of the money was sent via Money Gram. Maybe there is hope.

I, too lost money, in fact, the company going ny the name of Customer 1st, sent me a check for $2450.00 & told me that it was a cashier's check (it looked real), & told me to deposit it, so I did, then a few days later my bank told me that the funds were available.
Then the Customer 1st company told me to do a Walmart-to-Walmart transfer, which I did for over $2200.00. Later in the month my bank told me that it was a fictitious check , so I was out over $2200.00. Would sure be nice to get some of that money back!

I just got scammed by this same type of scam but they said it was a secret shopper company for the same amount as you. They told me that for doing the secret shopper I can kee $200 out of the $2,450. A couple days ago my bank let me know that the check bounced. Luckily I took pictures of the money grams that I sent and was able to file a replacement report with Moneygram and now they are sending my money back. Look into that I hope this helps. Let me know if you have questions.

Hello Consumer FTC,
Once again Kudos! You never disappoint! Whenever I read about something that I’ve perhaps been a victim of (and even situations that I was lucky enough to have avoided) NOT LONG AFTER you’ve posted an update. I am just enjoying once again seeing the bad guys loose and consumer protection win for us!
I was involved in some of these MONEYGRAM shenanigans and am looking forward to some of my refunded money also. I know you’ll post again with instructions and I’ll follow them like before.. You my not remember off hand but I’ll never forget the very nice and unexpected refund I was sent from money lost from a “not so on the up and up” debt repair company I stupidly contracted with.

I’d like to reply to Victim 2012 who blogged about his involvement in this MONEYGRAM scam but it was in 2012. I can tell you that many times the Consumer FTC has more information on losses that victims had than even they do themselves! Just stay posted and advise whatever you can. And mention again that your loss was also on account of this MONEYGRAM scam and reiterate the information. It may take a little extra time but Trust them! I know first hand that if you lost money via a scam they’ll be there for you!

I sent money from 2014 to 2017. Every month for those years. How do i get my money back. It is close to $200,000

Well that would of made u as crazy as I am know. They got more then that from me.sad part is it was all the people I gave my heart too. Money would be nice but the pain they insured doing it to me I'm fpretty cold.

I understand you just to well, i gave my heart to a man and lost over 10,000 i know will never come back

Thanks God I lost a lot of money, I received from Canada a check from some scam lottery I cash out in my bank and sent back them to receive my aware and never hear from this people, I saw my self very ugly after that, I used money Grant, was a completed fraud, hope soon have news to get my money back

I had been scammed starting in September of 2016. Would like to get my money back. Thanks for the information I will be watching for more information.

Yes I lost a lot of money through money gram and months ago I tried to get my records from them and they said they have nothing on file and I’m mad because it’s around 15k and anybody that can help me recoup this I would seriously be grateful thank you

Not sure if I was scammed but for months I was hounded by "Western Union" (?) for money 'they' said I owed them for a money order I sent. If the money wasn't in the account then how could I have paid for the money order?! "They" finally gave up.

I send money to my son . He is living in Montréal , Quebec. He went to the store to pick up the money , but, instead they told him that they will be send him the money using an E-transfer. I have all documented.
Until now he did not received the money and I do not know what to do. It was $300

We lost $1000 because we thought we were buying a Shih Tzu puppy from a person we thought was good people.

I was scammed via Western Union. Do I have any recourse at this time?

You can call the Western Union Fraud Hotline at 800-448-1492, and report the scam to the FTC at www.FTC.gov/Complaint. The information you give the FTC goes into a secure database that the FTC and other law enforcement agencies use for investigations.

Sent money to Africa to a USMarine 4 star General daughter wow was I scammed big time. Over a child being hungry. Lord help that man.

I’ve lost $3900 and they’ve tried to pass 2 more checks through my account but My bank now holds all large checks for 7 days before letting me withdraw the money.

I was scammed out of more than I want to admit. Approximately 9,000 through Money Gram and Western Union between 2016 and March of this year. Than they got smart and started requesting Amazon gift cards. Lol just a broken old fool.

I got scammed out of $5000.00 but it was in 2008...not sure If I'm eliable

Thru several years I have lost a large sum of money and just read about this on the internet. It would be really nice to recover it so I can payoff some large debts because of it. What is the time frame for filing claims and where do you get the forms to do so?

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