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Help avoid online order slow- or no-shows

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Unless you enjoy the bustle of traditional holiday shopping, you’re probably thankful for being able to get what you need online. Unfortunately, the FTC has gotten reports from consumers who didn’t get their orders as expected – or never got them at all.

Here are tips to have a good online shopping experience:

  • Spot and avoid scams. Before you buy, confirm the online seller's physical address and phone number. Search the seller’s name with the word “scam” to see if other buyers have had problems.
  • Look carefully at the shipping date before you order. If there’s no date given, the seller has 30 days to ship. If you’re notified about a delay in shipping, you have the right to cancel the order and get a full refund. If you decide to cancel, let the seller know right away so you won’t be billed. If the seller doesn’t respond or refuses the refund, immediately report that to the company that issued the card you used to pay for it, or the bank on which your check was written.
  • If possible, pay with a credit card. If you pay by credit card, your transaction is protected by law. That means you can often dispute charges and temporarily withhold payment pending an investigation.
  • Track and safeguard your delivery. Get tracking numbers to see where your stuff is in the shipping process. Also, consider having your items held at the post office or delivered to a family member or neighbor in case you’re not home. Some companies have their own secure locations where you can have your merchandise delivered. This protects you from having some Grinch steal your holiday right from your doorstep.

Get more details about online shopping from the FTC’s page and infographic. And report any scams you come across to the FTC.

 

 

Comments

had a problem with Amazon they delivered ro a wrong address and told me I had to contact the shipper I told them they hired them its their responsibility to contact them and find my package and both ordered were late arriving

How sad, my domain host is frauding my accounts and devices and apparently works for ftc

Thank you.

Thank you for alerting us to potential problems durning the holidays.

Received a letter from CreditOneBank Thank you for sending a payment on your Credit One Bank (creditone) with a photocopy of a check that is not mine. Please issue us a replacement payment using one of the fast and convenient payment methods below: www. creditonebank. com 877-825-3242 The question I have is, I don't have any business with this bank or company. I didn't call because I'm afraid the number will be connected with the scam department.

I had a problem with an Amazon Seller. I was sent an item that was filthy and broken. I returned it to the Seller, was promised a full refund and never received a cent! I contacted Amazon several times. In fact, I even contacted Jeff Bezos direct and both Amazon & Jeff Bezos not only did anything, but flat out refused to give me a refund and this unscrupulous Seller continues to sell on Amazon!!

Lakeside collections really screwed me over. I crossed off everything not in stock, ordered 3 things around end of last month, 2 are SOMEWHERE even with tracking ,# they havent moved in weeks nsd one was out of stock AFTER I ordered, so will not get it for Christmas gift, as planned. I will never order from them again!!

I ordered some scarves with pockets. Nowhere in the online description does it say these items will be shipped from China! Got a tracking #, and guess what? -- The tracking info is in Chinese! But it does say that once the items leave China (apparently mine have) the company cannot track where they are. I don't know if they will ever arrive, especially for Christmas gifts. :(

Thank you so very much for your continued valuable information. I pray that everyone has signed up for this information. I make sure that I read every single word that you send in your letters. Great job. I love your input as it helps me so much since I am 72 years old.

I stopped using amazon the past 3x i ordered they billed me twice. (I have ordered many times. I did not click process order more than 1x) it took months for them to refund. I dont use amazon anymore. I have friends who also had problems.

I ordered a Micheal Kors purse last Christmas & it took me to an official Micheal Kors site,at least it looked official,prices were 40-50% off retail,purse took 6 weeks to arrive & it was all plastic & did not even contain a shoulder strap,I was to embarrassed to give it to wife. Then when making several attempts to get a refund they responded in Half broken English words & grammar stating a return of refund to return would be a very costly process etc.& I never got any resolution & by sept. I gave up,it was an email address like ‘bagsmall3’ like i says when I searched thru google for good priced Micheal Kors purses i was lead to a so called official Micheal Kors site which was all counterfeit products from China

Just beware. I bought a t-shirt from a company. They shipped it UPS. When it arrived in the town I live in then it was transferred to the USPS. I have yet to get it. Post office told me they dont have it!! Just beware. I did not know companies were doing this.

I had the same thing happen to an order of hats years ago. Never did get them or refund just got tired of going to UPS that would say USPS picked it up and ehen I eould check with USPS they didn't have it either and I gad a tracking number. It was a joke I'm so reluctant to order online.

As a longtime online buyer buy only from well known retailers who give order confirmations and shipping confirmations. I've been burnt by buying from a warehouse operation that could be tracked to a blank looking building with no name. Order was for a shaver, order was delayed, was not in stock, no follow up notices from them. Ended up cancelling order luckily I was able to. Use only well known retailers and avoid foreign orders as well.

ordered micro flash memory cards from ebay, discription is for 32gb up to 124gb flash memory micros got the order 6 weeks later with just the worthless adapters. mango fly seller says she doesn't sell memory cards only adapters. adapters w/o memory are worthless and nowhere does anyone sell adapters separate. unresolved. it's a con pure and simple.

Ordered a dvd of “Generation Gap” from Red Flix website. Received a email confirmation of it being shipped. Tried to contact Red Flix by phone,email,and through their website.All avenues of trying to contact them no longer exists. I wonder if I will ever receive the dvd I paid for by credit card?

I order several items gave me a tracking no, 3 weeks later said was transferred from a ups to postal service no one can find my package, called post office all I got was they don't know where it told to call seller ,how does this happen and sadly this isn't the first time, beware unfortunately guess no one is accountable

Thank for your timely alert. It's good to know that there is a major protector for us little guys.

It is my understanding that a sales transaction on the internet, similar to a transaction in person, is not really completed until the merchandise or product purchased is in the buyers hand, or for online purchasers, the buyers destination address.
As such, when product shipments are lost or delayed, that product is still the property of the seller. Therefore it is the sellers responsibility/obligation to find the product or reship another product if lost.
Almost always when I do not receive an online purchase, after contacting the seller they tell ME to contact the USPS or UPS or Fedex, whoever they used to ship. They often claim such as "..we gave it to UPS/USPS/etc it is up to you to find/track it, call them..."
They seldom if ever appear to want to take responsibility for getting the product to the destination.
I usually throw out words like "the Federal Trade Commission considers the seller responsible for getting the product to the destination including tracking the product in transit or contacting the shipper, etc.."
I can not find any rule in the FTC that backs this up . Can you advise me of the proper FTC rule number/statute I can use or quote in these circumstances?
I do not know why they always want to argue about this, very frustrating.

thanks.

You can follow the links in this blog for more information about safer online shopping.

I order a pair of work shoes for my husband from Amazon, when it finally arrived (more than a month), one shoe was a size 8, and the other shoe was a size 9. Amazon has failed to help me with this as they say it came from China, I have to contact them. Amazon is the one contracted with this seller yet they won't take responsibility to resolve this pathetic mistake.

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