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Refunds for Global Access Technical Support customers

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If you paid for technical support services from Global Access Technical Support (GATS), you’ll be getting a letter or an email from the Federal Trade Commission about a refund. You might have known the company as Global SConnect, Global sMind, Yubdata Tech, or Technolive.

The FTC sued GATS, alleging that the company lied about partnering with well-known tech companies and tricked people into paying for unnecessary computer repairs. GATS has now paid $860,000 to settle the lawsuit. 

The FTC is sending refunds to people who paid money to GATS. If you get a check from us, cash it within 60 days. We will send refunds via PayPal to customers for whom we do not have a mailing address.

Here’s how the PayPal refunds work: the FTC will send the customer an email from subscribe@subscribe.ftc.gov. Then, within 24 hours, that customer will also get an email directly from PayPal about the refund. If you get those emails, all you have to do is type www.paypal.com into your browser, log in to your account (or create one), and review and accept the payment. Or accept payment by logging into the PayPal app.

To avoid scammers who might pretend to be from the FTC or PayPal, follow these simple steps:

  • If you get a refund email that claims to be from the FTC or PayPal, don’t click on any links in the email. Instead, visit the website by typing the right URL into your browser: www.ftc.gov/refunds and www.paypal.com
  • Check out FTC refunds at ftc.gov/refunds. Each case on that page has a phone number you can call to check on refund payments.
  • Know that the FTC never asks people to pay money or give sensitive financial information to get a refund. People who say they are with the FTC and ask for money are scammers.

For more information about this refund program, or to get a check instead of a PayPal payment, visit www.ftc.gov/GlobalAccess or call 844-881-1379.

Tagged with: refunds
Blog Topics: 
Money & Credit

Comments

I keep getting calls from a technical support company telling me if I don't respond $299. will automatically be deducted from my account. So far there havn been no deductions. Unfortunately, the caller starts talking before my outgoing message is finished so I don't get the beginning part. I suspect it's a robocall.

This is a common scam, and there are many variations. Please don’t talk with them, press a key to be removed from their list, or call back. It is helpful to report such calls to the FTC.

Thanks for all the safety tips

Thank you!

That did happen to me.some time around mid 2018.&2019.i do not remember the exact date but I guess I could research bank statements.

You can get information about this refund program at  www.ftc.gov/GlobalAccess or by calling 844-881-1379.

Why would these people call you and pretend that they will send refund to your bank account. Is this another scam?

That sounds like a scam. If you tell someone your bank account number, they can take money out of your account - even if they say they will give you money.

GAT called me yesterday and said they were offering a refund by Pay Pal ?They were wanting to remove all that they had down loaded into the computer...?
And that would send the refund.But my bank would not let them.
They are supposed to call me this afternoon again.
Do I refuse to talk with them. And carry my lap top to my repair center. And change all pass words.?

That sounds like a scam. That is not how the FTC refunds work.

 If you paid for technical support services from Global Access Technical Support (GATS), you will get a letter or an email from the Federal Trade Commission about a refund. You will not get a phone call. The FTC will not ask for access to your computer.

If they call again, hang up. Don't give them any information. And please send us another comment.

I am one of the unfortunate people that have fallen for the tech scam. It has been a few years but I fell twice. Now they tell me that I have a credit due to me from one of these companies and they need my Bank Acct. No. saying there unable to mail a check. They never say the name of the companies and I can't remember the names , just don't fall for this.

a real mess you created instead of helping!!I hate PayPal they are scam artists they just TOOK money out of my account.
I am giving up on this "refund " i spend 2 hours on this and now have a unwanted PayPal account, my advice NEVER USE PAYPAL

If you don't want to get your refund through PayPal, or if you have other questions, please call the company that is managing the refunds for the FTC at 1-844-881-1379.

This page explains how an FTC refund by PayPal works:

  1. The FTC sends you an email from subscribe@subscribe.ftc.gov
  2. Within 24 hours after you get the FTC email, PayPal sends an email that says how to claim your refund.  
  3. To accept the payment, you log in, or create a PayPal account at www.PayPal.com, or use the PayPal app.

3-4 years ago I fell for one of their (Global SConnect)scams on Christmas Eve - a vulnerable time because financial institutions could not be reached. Received a call from same thing just a week ago but this time I was not the 'stupid' one and knew it was just another scam. Yesterday received a very official looking letter supposedly from "US of A FEDERAL TRADE COMMISION" in Washington,DC 20580 with refund ck attached dated Aug 1, 2019 in amt $63.08 as settlement from FTC sueing Global Access Tech Support alleging that company tricked people into paying for unnecessary computer repairs pretending something wrong w/their computers (mine being one of them). Official looking until a non professionally worded sentence - "Please cash the enclosed check by September 30, 2019. After that, your ck could bounce, and you could be charged a bank fee". Phone number they provided to call was 844-881-1379 if you had questions regarding refund. Ph number when checked proved to be an 'invalid number'. Also provided on the letter was a website www.ftc.gov/refunds which appeared to be legit but when checking claim # provided on check it to proved to be 'invalid'. I suppose the scammers failed to give this old lady enough credit and thought I would just cash the check without doing my research. NOT!! Somehow these people who make a living scamming those who legally provide for their families need to be stopped and have charges brought against them. Fortunately this old lady is not so 'gullible' any more.

The Federal Trade Commission really did send refund checks to people who paid money to Global Access Tech Support. The FTC letters that accompany the checks urge people to cash the checks within 60 days, or before September 30, 2019. The FTC refund page is www.FTC.gov/refunds.

You can call 1-844-881-1379 to talk with someone at Analytics Consulting, LLC, the company that is managing the refunds for the FTC. I just called the number and it is working. If you received a refund check from the FTC but destroyed it, you can explain that to someone at Analytics Consulting.

If you have other questions or comments, please send another comment here.

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