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AT&T Unlimited Data Customers Getting Refunds

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You might have heard that AT&T agreed to return $60 million to customers for allegedly reducing the data speed on their unlimited data plans without telling them.

In its 2014 complaint, the FTC said that AT&T’s practice of data throttling – slowing down the data speed for unlimited customers who used large amounts of data – was unfair and deceptive. It was unfair because AT&T promised unlimited data, but didn’t give customers the data they paid for. And it was deceptive because AT&T didn’t tell customers it was reducing their data speed, says the FTC.

Customers who pay for unlimited mobile data have a right to expect to get unlimited data. If the company will slow down the data speed for users who exceed a data cap, it must tell customers it’s going to do that.

After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited data plan before 2011 and were affected by the data throttling. Customers do not have to do anything to get their portion of the settlement: current customers will get a credit on a future bill and former customers will get a check in the mail.

Tagged with: mobile
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Money & Credit

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when I had their internet, I paid for the fastest speed but when the man who fixes problems with them came out, he said i was only getting 1.5 gigs. never going back to them for anything

I have been an ATT suscriber, acct holder since 2005 and was affected by this latest data overage issue. What's next?

After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited data plan before 2011 and were affected by the data throttling. Customers do not have to do anything to get their portion of the settlement: current customers will get a credit on a future bill and former customers will get a check in the mail.

Thanks for the effort put forth by the FTC to collect funds for the people who were actually impacted opposed to the gov collecting fines in behalf of those who were damaged.

Add me to the list.

I've been having the same problem. Not only that but they shut my phone off and I end up paying again.
I even get confirmation messages stating I have time. Then when I try to call I'm told I have very little time or a zero balance.
This has been an in going problem.

AT&T is one of the only two services that will work in my rural area of the world for 20 years. Switched to prepaid AT&T this past April and my service went from bad to completely unacceptable. I don’t even have cell service now because why should I pay for services that were constantly being offered but not honored. Apple, AT&T, Google, and Microsoft all have issues or is it just me that’s being targeted!

This kind of Corp. behavior is inexcusable. I'm thinking of switching carriers . AT&T isn't the company it used to be.

I was an AT&T sense the early 90’s. Multiple private & companies company phones. This very issue along with outrageous overage charges on my unlimited plan is why I changed.

Endless resource hours expanded by customers that were contacting at&t on an ongoing basis/ complaints for resolution of the problem.

How do I know if I’m qualified to receive a rebate?

After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited data plan before 2011 and were affected by the data throttling. Customers do not have to do anything to get their portion of the settlement: current customers will get a credit on a future bill and former customers will get a check in the mail.

What about if the recipient moved?

In general, programs that send refunds by mail will update addresses with the US Postal Service National Change of Address Database before they start the mailing.

Also, refund programs usually have a customer service phone number or email address that you can contact if you have questions. 

The AT&T settlement was announced very recently. You can check with AT&T and the FTC for more information in the coming weeks.

Super, congratulation to FTC. But how we will the Credit????? I was a costumer with AT&T and out of 12 Billing Cicely 11 where wrong.

add me

I have AT&T I had unlimited at one time & they changed me to different plan 2 x without asking me. So does this affect me?

After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited data plan before 2011 and were affected by the data throttling. Customers do not have to do anything to get their portion of the settlement: current customers will get a credit on a future bill and former customers will get a check in the mail.

Thank you guys so much for getting them to pay back the people who were taken advantage of. I worked in the wireless industry for years and it’s about time they were held accountable. Thank you.

Thank you for this info, my internet has been slow all the time although I call and they said will increase speed, not true! Still getting slow internet, calling AT&T or contact via internet is difficult, waiting time is unbelievable!

What about slowing down other devices hooked up to ATT such as ATT U-verse. Unlimited but gets slower all the time?!

In the latter part of the 2000s, had an unlimited plan for my daughter, but had her internet restricted. I still paid for the unlimited rate, and hadn't changed her plan.

When I removed the restriction, which was after ATT removed the unlimited rate, they charged me the new rate, saying it was because she was not grandfathered at the unrestricted rate. Made no sense to me since I'd been paying for unrestricted all that time. Nothing I could do but pay the new rate.

I was done the same exact way, I limited my son also. Then they said I had to pay the new unlimited price!

What if our address has changed since we had AT&T?

In general, programs that send refunds by mail will update addresses with the US Postal Service National Change of Address Database before they start the mailing.

Also, refund programs usually have a customer service phone number or email address that you can contact if you have questions. 

The AT&T settlement was announced very recently. You can check with AT&T and the FTC for more information in the coming weeks.

How much are we talking for a refund/credit in our bills...is there like an average per month that we were being taken advantage of?

I called enough and complained but they told me that it was my equipment. I dropped everything that I could to get my bill within reason. I’ve had AT&T for fifty years and bought the first big bulky cell phone they offered. I’ve always liked them but my bill kept going up each month. I’m a creature of habit and glad that they owned up and will settle. Just would love to see some kind of security and tracking of unwanted calls.

Will I automatically be reimbursed ? Is every person contacted eligible Yes/No. Your email is a bit confusing? Please notify

After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited data plan before 2011 and were affected by the data throttling.

Customers do not have to do anything to get their portion of the settlement. Current customers will get a credit on a future bill. Former customers will get a check in the mail.

So, what about customers who had this happen after 2011? I had my data totally stopped when I was told I reached 22 GB! Nowhere was that ever explained to me. It cost me hundreds of dollars because I was speaking at a national conference and really needed my internet!

I feel that we all should have the option how we receive are monies back. I gave them my hard earn dollars in cash and I expect for them to return it too me. By crediting our accounts they are receiving interest on that money.

I was a former customer and was told my data was unlimited and wouldn’t be effected by that wasn’t true.

I've been a customer for years when ATT took over my ISP and have constantly called about price increases that only last 6 months and service that kept getting slowed down. I'm glad to see them brought to justice. Same goes for their phone service when I changed to U-verse voip to cut their costs, but they keep raising it. Adios, ATT.

This is not the first time I’ve been bilked by ATT and I have been loyal through multiple businesses and now cellular. I was paying $140/month for a single phone for unlimited and today, I have limited GB and they consistently mess with it to slow it down. SO, I had to upgrade to 16GB even though I use less than 2 GB average/monthly. This needs to be further investigated for other plans ---- not just unlimited.

Add me I have a new address

I have had an AT&T "prepaid" plan for several years, but I'm not sure WHAT I signed up for (I pay $40/month because I get a $5 discount for signing up for automatic payments). I think in the past I did have "unlimited data," but there IS a limit currently, which I only exceed if I'm on a long trip, without WiFi available (at least some of my monthly unused data does roll over). I'm wondering if the prepaid customers are eligible for any sort of refund???

After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited data plan before 2011 and were affected by the data throttling.

Does this settlement provide for me facts that they are using. I just received notice that they changed my data plan and increased the cost without my consent.

After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited data plan before 2011 and were affected by the data throttling.

Do the number of phones one may have enter into the amount received? Family add on lines equally considered or limited to 1 customer?

I have been a customer since 2001 and I am very disappointed

Show me the money!

add us to the refund list

I've been an AT&T customer for about 15 years and how do I get my refund

I dropped AT&T recently after being with them for years and went with another company. Would I still qualify for the refund?

When will we see the credit applied?

I have been with A.T.& T. for many many years and have never in all those years ever got anything from them. I will believe it when I see it. We have also had all the bells and whistles they offered and now they say they will help. ha ha ! !

I will believe it when I see the check.

I WANT A REFUND FROM ATT!

I used to have AT & T could not afford it so now I brought my number to safelink. How will they know to re-emburse me? (I had a plan with 5 lines.) had it for ever?

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