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What to know about the Economic Impact Payment debit cards

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If you’re still waiting for your Economic Impact Payments, you might be getting a debit card instead of a check in the mail. This, of course, is the money that’s meant to give relief due to the Coronavirus pandemic. You may have already gotten your payment by direct deposit or by check. But if you’re still waiting, watch your mailbox for either a check or a VISA debit card. And know that the government will never, ever call, text, email, or ask you to click on a link they sent to activate your card or get your money.


Here’s what to know if your payment comes in the form of a debit card.

  • Look for the prepaid card (and its envelope) in the mail. The envelope will be from “Money Network Cardholder Service.” Inside will be a VISA-branded prepaid card issued by MetaBank. This card will give you access to your economic impact payment.
  • Activate the card immediately. The mailer will give you instructions on how to activate the card, but here’s the deal: You can activate your card by calling 1-800-240-8100 or visiting and clicking on the EIP card link. To activate your card, though, you’ll have to give them your Social Security number. Once you activate your card, you can get cash or use it anywhere that accepts VISA debit cards. There are no fees associated with transferring the money from the card to your personal bank account. Keep in mind that EIP cards will expire after three years. When that happens, the bank will send any money left on the card to you.
  • Questions about the card? Money Network has a 24-hour call center: 1-800-240-8100. You can call to check your card balance or just ask questions. There’s also more information and a quick video from the Consumer Financial Protection Bureau to answer questions you might have.

Most important, remember: unless you’ve asked for assistance, no one will ever call you about the EIP card. And no one will text, email, or ask you to click on a link they sent to activate this card or to get your money. If someone does, stop. It’s a scammer. Don’t give them your Social Security or debit card number, or any other information. Then report it to the FTC at



SAME! Please help. I haven't been able to speak to any human yet and the automated system keeps hanging up on me.

Why did it get $15.50 on my card? I don’t own a house or a car and have two kids to support

We received our card and activated it. I have tried the website, automated phone system and Money Network's mobile app to transfer the money into my checking account. I have given all three sources the correct routing and account number information and each time I get a message back saying I can't move more that the balance on the card. However, they verify that the balance is $2,400.00 and all I want to move is $500.00. I tried to move various amounts and nothing works. Hours have been spent on this. There are no humans to talk to and I'm unable to get our money. We are currently sheltered at home so even going to a bank is not feasible. As far as I can see, I've done everything right. Can you help or do you have a phone number where we can reach an actual person?

Made a deposit to transfer funds from the EIP Debit card. Funds are still not available. How long does it take to transfer to your bank?
Thank you

Today I recieved the terms and conditions notice but no card.. should it be coming after or should it had come with what I recieved today?? Confused... STILL waiting on my stimulus

Honestly, I'm happy about the money, but this debit card scheme is ridiculous.
- It's confusing. Some people have thrown them away because they thought it's a scam. I bet no one has thrown away the checks that were sent to others. And none of the information that I got with the card even says how much money I got.
- It's complicated. The card has to be activated and there is a Cardholder Agreement and list of fees. If we got a check, we would simply deposit it or cash it and we would get the money right away.
- It's a waste of taxpayer money. Instead of just sending us a check, the government decided to waste our money by hiring a bank to set up this complicated scheme.
- It's an invasion of privacy. So, MetaBank (which I never heard of before) now has my SSN. Why was that done? We don't need to give anyone our SSN to cash a check.
- Why couldn't they just send us a check?

Questions about the card? Money Network has a 24-hour call center: 1-800-240-8100. You can call to check your card balance or just ask questions.
Simply NOT true. Cannot reach anyone at Money Network to ask questions.

My husband and I have different last names. We received our card and he is listed first on the card as the primary holder, but it's his first name and my last name. I was able to register the card and activate it with his Social Security number and the info from the card. We would like to transfer the entire amount to our savings account. What is the best way to do that?

FTC Staff, the question has been asked multiple times but not answered. Who authorized the personal financial information of "at least" four million Americans to be handed over to a third-party company instead of disbursing a check, and what criteria was used to make the selection?

Economic Impact Payments come through the IRS. You may find information about that at  Prepaid Debit Card questions and answers.

EIP card arrived atm with drawl

We received a debit card but it seems neither my husband's nor my social security last 6 digits correspond to this card. Our names are correct on the card. As a result I cannot activate the card or speak to a human being to correct this. What should we do?

I never got a card are they still sending them out?

We transferred the balance on my husband's card to his Chase checking account yesterday. On the EIP/Money Network website, it shows that the transfer was made, with a zero balance on the card. However, the deposit is not showing up in his bank account 24 hours later. How long does that take?

Just in case you and your spouse have different last names and one of the names is incorrect, this is what I did. Although my name was second on the card, it was the correct name. I went to our bank and had the money moved from the card into our bank account. I checked my account and the money is there. I didn't have to pay a fee because I was able to do this in one transaction. Our card amount was not above $1000.

I have been on the phone for 2 hours this morning trying to find out about my stimulus payment. No one to assistance, repeatly transferred from one customer service member to the other. There should be one assign team to handle the stimulus program.

I've been trying to call the EIP customer service number for the past few days to try to activate my card. Each time I enter the last 6 digits to my SS card, it says they are unable to process the information at this time, and hangs up without option to even try to go to a human to get this activated!!! Can someone please advise???

We’re not eligible but have received EIP card. Now we are scratching our heads how to return it. We don’t want to touch it period. Even if we were eligible we don’t agree with terms and conditions of the card. Customer service is not available if the card is not activated. My question is how to return card back to IRS? Or maybe I should destroy it…

The IRS has information about the EIP prepaid debit cards at

I am unable to call as it keeps asking for my 4 digit pin and I cannot recall my pin?? Is there any other way out to call

Does the money on your eip card have to be repaid?

What if I received my debit card month ago but the balance still shows zero.How long does it take to get my pandemic money in my card?

Thanks for having this forum to ask questions. Hoping for a response here.

We tried to activate this card for weeks now, but the last six digits of the social security don't match with what's on your records, so we're unable to activate it. We can't get through to a live person for help. What's the best way to proceed?

So I entered my bank account info at the IRS in time so I could get a direct deposit. The gov web site says "We scheduled your check to be mailed on May 22". It says check. No check comes, After about 10 hours work investigating and sending in my IRS form 3911 and calling IRS after unbelievably long hold they say that I was to be send credit card by Meta Bank and I have to call them at 1 800 240-8100 and ask about my card. The IRS acknowledged I put my bank account in before the deadline and should have received a direct deposit and don't know why I did not. I call the META bank # the IRS gave me and there is no way to get through their system without entering a credit card number for a credit card I never wanted or received. This is all completely insane.

Finally IRS updated info how to send EIP Card back. Thanks! Since I don't agree to terms and conditions attached to the card and can't get a live person without activating it... well, card is going back to IRS. According to IRS info the person can claim Economic Impact Payment in 2020 tax return.

They sent my card to an address that was 5 years old and I can't even talk with someone to change the address someone please give me a number I can actually talk with someone or I'll be contacting my congressman and senator

I have a question, if the Chase bank send you the amount of the refund back my bank account, and I used the money, they don’t even tell me not to use that money and 2 weeks later they took the money back and leave me with the debt in it. Do they have a right to doing that?

I haven’t even received that eipcard.


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