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Hang up on business imposter scams

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Scammers love to use the same old tricks in new ways. One of their favorites is to pose as a business or government official to pressure you into sending them money or personal information. Now, some scammers are pretending to be popular online shopping websites, phishing for your personal information.

For example, you get a call from someone who claims to be with “” (Spoiler alert: they’re not really from Amazon.) The voice on the phone will say that your credit card has been charged a large amount of money for some order. Then, they’ll give you the “Amazon Support” phone number and tell you to immediately call if you didn’t make that purchase.

If this seems suspicious, that’s because it is. Scammers want you to call the number they give so they can ask for your passwords, credit card number, and other sensitive information to get your money. If you get a call like this, there are a few steps you should take: 

  • Hang up. Don’t call them back on the number they gave you. If you’re concerned about an order you didn’t place, contact the business through a customer service phone number or email you know is legitimate. You can usually find a company’s real information on their website.
  • Check your credit card account. If you see a charge you don’t recognize, file a dispute with your credit card company immediately.
  • Report the fake call to the business. Make sure to use the contact information from their website – not the information from the phone call. You can also report the call to the FTC.

If you gave information to a business imposter, head to for tips to protect yourself. To learn more about imposter scams, visit the FTC’s Imposter Scams page.

Tagged with: business, imposter, scam
Blog Topics: 
Money & Credit


The FTC is seems to be the only government agency that has not gone to the dogs. Great job, y'all. All the time. Thanks.

This scam happened to me last year. A notice on my pc said a purchase had just been paid for by my PayPal account . It said call the provided number to contest the charge. Without thinking, I called the number. My screen went blue and a notice said to pay money to get my computer back. Fortunately, I called a computer savvy friend and he helped me back out of the problem.

This is a new one for me; thanks for this article. It would be SO easy to be scammed by someone pretending to be from a business such as Amazon that you shop with frequently where your account could have been hacked.

Thank you. I just got one of those calls today

I usually get emails from banks, PayPal, Amazon, and other businesses requesting info. I also get emails from non businesses requesting info. As for phone calls, I usually don't answer calls from unavailable , private or phone numbers I don't recognize. If it is important, they can leave message.

Thank you so much for this service. We've been getting robo-calls about my "Amazon Prime" membership expiring and that if I don't contact them my account will be charged. We've learned not to answer any call using an unknown number. If it's truly someone who needs to reach us they will leave a voice mail message. The con artists never seem to leave a message.

a resident came in to report this scam with a twist. She had received a very realistic email from Amazon regarding an order. It looked just like one you get when you order something. However, when she realized it wasn't her order, she called the number indicated for customer service. That was when she was instructed to go buy gift cards......Beware!

I got a call like this a few weeks ago, and just hung up. Another one today, and I said: "Ich kann es nicht verstehen." Well, he didn't understand me so I said, "Sprechen sie Deutsch?" He hung up. Ha!

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