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Fake calls from Apple and Amazon support: What you need to know

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Scammers are calling people and using the names of two companies everyone knows, Apple and Amazon, to rip people off. Here’s what you need to know about these calls.

In one version of the scam, you get a call and a recorded message that says it’s Amazon. The message says there’s something wrong with your account. It could be a suspicious purchase, a lost package, or an order they can’t fulfill.

In another twist on the scam, you get a recorded message that says there’s been suspicious activity in your Apple iCloud account. In fact, they say your account may have been breached.

In both scenarios, the scammers say you can conveniently press 1 to speak with someone (how nice of them!). Or they give you a phone number to call. Don’t do either. It’s a scam. They’re trying to steal your personal information, like your account password or your credit card number.

If you get an unexpected call or message about a problem with any of your accounts, hang up.

  • Do not press 1 to speak with customer support
  • Do not call a phone number they gave you
  • Do not give out your personal information

If you think there may actually be a problem with one of your accounts, contact the company using a phone number or website you know is real.

Read our article to learn how to block unwanted calls on a mobile phone or on your home phone. And if you do get a call you think is a scam, report it at

Scam Tags:  Phone Scams


I don't get the phone calls from them I get the emails about my iphone and apple account And about my Amazon account

I get these calls all the time. I do not respond. Blocking them does no good, but I do it anyway.

I have been doing the same. They switch from Apple to Amazon as the source of the "problem."

I also get calls from "Microsoft." Isn't there any way to stop this? Rarely a day goes by that I don't get one of these calls.

I received a call about my “account” (no other info provided) and that because February is debt forgiveness month I needed to press 1 for further directions to cancel all my debt. Yep... a scam.

Yes, this happened to me. My caller id said amazon . they said there was a outstanding charge on my Amazon credit card and they wanted me to log onto a web site. Thankfully I hung up. I have subsequent received 2 more calls. I reported this to Amazon.

Yup. I've heard both of those types of calls come through my phone. I'm glad that I ignored them.

Got 2 of these in three days about Amazon order charges of $745 and $259. I simply checked my Amazon Orders. Don't select either #1 or #2. It is a SCAM with unknown, but likely not good, results.

What happens if you do press 1? I did and then realized that it was NOT amazon, so I hung up.

The same happened to me today I clicked on 1 also? No reply so hung up. Does anyone know what happens if you press 1? I didn't talk to anyone or give any details?

I did click 1, and talked with a "service representative"--she tried to get me to install a 'remote desktop' app on my computer!!! so I hung up. (app was "anydesk")

I received notice of this via email from the FTC because I've previously filed a complaint and opted in to receive newsletters. I follow FTC on social media but don't often see the posts because of the nature of posts/threads. Email seems best to receive the message, and then for users/consumers to broadcast it to others via social media 'share' links. If we blanket social media with these fraud alerts, we can drastically reduce the spread and fallout.

I received 5 of these calls on Thanksgiving Day. Once they were only about 10 min. apart. The caller identified herself as Olivia in the recording. I hung up on the first three and let the last two go to voicemail.

You don’t say why you should not press 1 .

I pressed 1. No one picked up, but it makes it sound like something else happen when you press 1 other than them trying to tell you some lies. This should explain if something else occurs when you press one.

Have you received any further info on this? This just happened to me and I pressed one as the connection wasn’t that clear.

I just got the call too and pressed 1 someone answered but the call dropped right away. I'm panicking right now. Worried they got my info.

I spoke to a guy just to see what they said. He asked me if I was in Mexico I said no. Then he said someone in Mexico Was trying to get into my ICloud account. The he asked if I was near my phone or computer. I wasn't. Then I hung up. Do I have a problem?

By pressing 1, you may be connected to a scammer, they are weeding out answering machines.
Also, by pressing 1, you are verifying a good number to they can sell your number to other scammers.

I laugh at the Apple one because I've gotten it many times and not only do I not now or have ever had an iPhone I've never used any Apple anything including iTunes so I KNOW they're frauds. The Amazon one will try to email you as well, have had it too and its all fraudulent.

I have had several calls from both organization and have ignored them after first determining they were fake. I called both Apple and Amazon on the phone number listed on their website and verified that they had not contacted me. I have received many robocalls selling things or offering credit card rate reductions. I no longer answer my phone unless I know them. I also do note open any emails that I do not know who they are. I send their emails directly to spam unopened. I am 76 years old.

Why is the FTC not going after the phone companies that allow the scam calls to happen? Fix the problem at the source and save the consumers time and money.

These companies use the computer to random - dial phone numbers. They also use their phone number only once (probably also randomly generated). If you try to call that number back immediately, the message says that number is no longer in service. They can't be traced or blocked, so we can only endure the plague.

I received that call from amazon today. It really sounded real but I did hang up ayer person wanted me to do things. I hung up and called support on Amazon.

I got 3 calls since yesterday saying that they need to approve bot get authorization for purchases I made on Amazon for: $350; $799; and $400. I even wrote my bank’s customer service chat room and Amazon. And checking my bank account every few hours! It’s been unnerving. Glad I saw this email!

The Apple scam happened to me and I was on the phone for hours off and on all day. I was crying by the time I got off the phone. I’m not the gullible type either but the caller ID number says Apple so why wouldn’t I believe them. Here’s how it goes.
You get the rest

Got 3 of the Apple iCloud calls. The thing is I don't use Apple so I knew immediately it was a scammer. I'm so sick and tired of these scammers calling me and all because I'm an elderly person. They pray on older people because they think we're stupid.

I don’t answer my phone anymore due to too many scams. If it’s someone that needs to speak with me they can leave a message. Most don’t.

The other scam is an email showing a fake Amazon order of a large flat screen TV to an address in another state with a number to call if you need to "cancel" the fake order .. just another way to try and get your account information. Don't call !

Also sending face emails ....asking to click on link and then requesting user name and password.................FAKE don't cllick on it, call and confirm with Am Ex and they will probably ask you to forward to their fraud unit.

Why can't anyone prevent these spoofed high jacked numbers as well.?

I also got these calls but now they are saying they represent Microsoft too

I've had many of the Apple calls -- easy to know it's a scam:
I have never had an Apple computer in my life.

I rec'd roughly 25 calls from Olivia (Apple) on 2 December. Call Ident on all calls were 360-681-xxxx numbers.

This happened to me months ago with the fakers claiming to be from AMAZON. I feel for it for about a minute and hung up. I then later saw a well known bank, claiming my cards and accounts were suspended. I researched my accounts on all of the above with the real contacts, and told them, but thankfully my stuff is still good. Whatever they try, be pro-active and on your guard!

I have received three of these on my home phone, not a cell phone. It says I have a charge on my Amazon account, but that due to fraudulent activity on my credit card, they want to ensure I made the purchase. I was to call a certain number. When I checked the number online, it was a robocall and a scam. The tapes they use to play on the call are American speaking, so you think it is coming from the U.S. Always check directly with the company the problem "appears" to be with, do not respond to these calls.

I just got one of these "alerts" via email.

Thank you FTC for providing us with pertinent info.!!! Kudos!!!!

I've been getting these calls for ever it seems. They have increased lately. I've gotten to the point that if I don't recognize the phone number I let it go to voice mail and then block the number from my phone, but they just use another number after awhile!

I get these all the time. I was fooled once when I received an email from Apple, that my iCloud was compromised, and ended up having to change my password...never again !

I agree with one of the commentators that receiving daily emails from the FTC and BBB is the best way to avoid these scams. Our scammer left a voice mail stating that if my husband did not pay his overdue bill for an Amazon purchase he would be arrested! We don't have an Amazon account or an Amazon Prime account, but they don't give up do they? Reporting these calls to Amazon Security/Privacy is just a waste of time.

I succumbed to a scam from someone supposedly calling from Amazon saying that someone was ordering gift cards on my account, and that my computer had been hacked to get my info. Stupidly, I let them install an app in my computer, supposedly to search for the hacker's info. The app is "Any Desk," and I learned later from a google search that it's being used in India to obtain banking info, and people are having their bank accounts wiped out. I reported this all to the FTC. I hung up before they began asking for banking info on the phone to "refund my money." I got Apple support to help me delete the app and do a malware scan. But I don't know what info they managed to get from my computer. I posted an alert on Facebook, warning people not to download "Any Desk" or let anyone into their computer!

Complete same here happened to me, they had me downloaded Any Desk, supremo or something like that, once they showed this " amazon cancelation form" from a 123formbuilder I knew something wasn't right about it

I too received a battery of 7 calls leaving voice mail messages in a 2 hour period. What was "interesting" is each call came from a different phone number by "Christine" , and "Christine" gave a different dollar amount each time. A final call came from her "manager" who could not pronounce his name the same way more than once thru-out his message. That made it extra easy to NOT pick-up the calls and then delete their existence.

I was pranked by amazon. I got an email about my order and that it had shipped. Total was $1,200. I did not place the order and I panicked and called the phone number they gave me. Then I noticed another $2,950 missing from my bank account. It was a fake number and the person I talked to was not an employee.

I fell for 1200.00 call ph. I called the number. Talked with Alex. Please call me shaymart. Because Now I am wary to trust this website.

I've had many, many suspicious text messages. I delete every single one and never replied. As of Thanksgiving it stopped. Just ignore them. A buddy had his bank account stolen because he clicked on it and replied. I learned from that incident. Delete every single text messages.

I have received 2 of these calls already from Amazon. The corker is that I cannot reach someone at Amazon to let them know and to be sure my account is secure.

We got about 20 calls in just about a 2 hour span. So many that it ended up being VERY harassing, so I did press 1 and talked to their so called representative and I didn't give them a chance to ask for information, and told them to stop the harassing phone calls coming in about every 7-10 minutes for 2 hours & also told them I was reporting them to FTC. They said they couldn't stop the phone calls because they were on an automatic calling system. I suggested they unplug the entire system and to stop harassing us! I believe we got 2 more calls after that and none since. Those calls are very bothersome having to answer and hang up on several times in a row. GRRRRRRR!!

I have received the apple calls ALL day today! 7 in total! They are getting more frequent. It's now every 20-30 minutes. I feel this is harrassment! How do I stop this????? What happens if u click on option 1? I am beyond frustrated and it was very disruptive at work today!!!


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