Package delivery scam — delivered to your inbox

Expecting packages shipped to your home this holiday season? You’re not the only one… scammers are, too.

We’ve learned of a phony “delivery failure notification” email making the rounds. It looks like it’s from the U.S. Postal Service — but it’s not. The email says you missed a delivery. But, it says, if you print the attached form and take it to your local post office, you can pick up your package and avoid penalties. The message might also include a link for more details.

Here’s the truth: the email is bogus and there is no package. And if you download the attachment or click on a link, you’re likely to end up with a virus or malware on your device.


Con artists often use the names and logos of familiar organizations to get under your guard. So how do you tell what’s legit and what’s a scam? Here are some ways to spot a bogus email:

  • It tells you to click on a link or download an attachment
  • It urges you to take immediate action
  • It asks you to “re-confirm” personal or financial information

Another sure sign an email is a scam? If you hover over the link in the email, it won’t show the official website of the supposed sender — in this case, the U.S. Postal Service website.

For more tips, check out our articles on phishing and malware. And if you have questions about a delivery by the U.S. Postal Service, visit or call 1-800-ASK-USPS.


I received an email from FedEx last night and I questioned its legitimacy. I was not expecting a package.

Iam protected with I got so far.

Thank you and happy holidays!!!

I just got a pop up saying I might have a virus and to call them Java at 1-877-546-7588 Was this legitimate?

Probably not legit. Do not call them. Java does not have anything to do with virus protection.

JAVA will always notify you while you are online doing something, of any updates or of any compromises. If you use JAVA constantly, as I do, you will find that udates are usually downloaded and you make the decision as to if you want the update. You can also find information regarding any updates, etc., at JAVA's website. Hope thiss helps. Happy and safe holidays to all.

this has been going on for awhile now ....... simply diff topics

I have received such emails and just deleted them because it is so obvious a scam.

I have received those emails and always ignor and delete them because it was an obvious scam

Messages are also coming from "FedEx First Overnight" with a subject "Delivery Problem ID" and gives a specific string of numbers. Don't open; has to be scam.

They hit me last week. Adobe Flash Player

Thanks for the tip about these scammers doing their disgusting maleware to innocent people and trying to steel money this time of the year.

This is a great article! Everyone take note!!!

These updates are very informative, share the email!!

Thank you so much for the alerts, especially during the holiday when we are using debit and credit cards. It's not safe anywhere anymore, online or offline. I encouraged all my Facebook friends to check out this site and read the alerts! I hope they do so.

I have been receiving these emails but, mine say there from fedex.

yup, got that email and I went to PO and asked, didn't open it and spammed/reported it.

Forgot to mention in my post of yesterday that the sender of the supposed FedEx message I received has an email address with a ".ru" extension = Russia.

I don't believe any delivery service will just up and E-Mail you for a package. First thing is they probably don't have your E-Mail address anyway. The only thing I have seen before is a note on the door or in the mailbox that you take to the post office, UPS, or FedEx for pickup if they could not leave the package at your home.

We got the FedEx scam E-Mail already, but the <DELETE> key works very well in response to it.

None of those emails seem to bother me.

OK, great, thanks for the truckloads of warnings and "I didn't fall for it" testimonies, BUT... what can someone do if they DID fall for it?

Please file a complaint about your experience at

Check your FedEx e-mail for this: Label/Receipt Number: 45675665665 This is definitely a scam!

ALWAYS confirm by phone to UPS, Fedex etc, of any attempted delivery. NEVER respond to the email!

I see on both my Facebook and Paypal accounts, that I listed for bid, sold the item (a tablet), collected the money and the transaction took place. I don't think I've ever listed an item for sell, and if so, it's been a long time ago. Someone posted the tablet for sale on my account. It wasn't me. This gentleman wants his items, that I don't have. How could someone get into my account? How can I keep this person out of my access to my account? Please help me. I don't want this man to think I am a scammer, and up my security. Please.

Received a message from a fraudulent fraudulent email supposedly from Walmart. The message stated I only had 4 days to pick up package.

I am constantly getting these types of emails through my gmail account. Additionally I receive montetary fund emails from people claiming to be from the FBI all the way to the President of the united states office. One thing I do though is show the original portion of the email that looks like a text document, then I go to the received from line which contains a IP address. When I go to google and put it in, it tells me where the email originated from. Sometimes especially if it originates in the US, it will give me the exact location, business and telephone number. I have called a few times and that business was very surprised to get a call from me. So yes it is real and it is iretating as well.

Merry Christmas. This is a unique Christmas to me. I was reached by your office. Anyway, I am asking you full support to stop this barbaric act done by some brothers and sisters. This is really a crime and that havoc or disturbs the peaceful and tranquility life of the victim.

Received a phone call from Adam walker from the department of legal affairs. His speel ran on that he was calling in regards to legs action that had been taken against me but couldn't provide me with my full name when he left the message. Told me I needed to contact him at once before this became a complete and total legal mess. He said I had to call him back by the same date as he called on or I would have to have my attorney call for me. Wished me a blessed day. Was a California number and definitely a scam! When people get these calls, we should call them at all hours of the night and harass the he!! Out of them for doing this to innocent people. Give them adose of there own medicine! I'm sure these numbers can be tracked. Didn't start getting these phone calls until I switched my phone number to frontier communications and direct TV. I'm changing my number and going back to Comcast. For those out there experiencing this, it starts with the heck cashing calls and escalates from there. I'm going to start calling them in the middle.of the night my time as it will be 2a.m. there time and give them crap for doing so to me!

Fun with telemarketers and telephone scammers. Answer the call and pretend you are a homicide detective investigating the death of the person they think they are calling. Demand their name and company address, pretend to talk to another detective and have them contact the police in the caller's area to "Detain them for questioning" as a suspect in your alleged homicide. Lot's of fun, or keep putting them on hold while you go to the bathroom, answer the door, smoke a cigarette, then come back pretend to be interested, and make them wait again. See how long it takes them to hang up. Another favorite, pretend you don't understand English....Make up your own language, Chinese "I Tie You Shoe"....say it fast. Spanish....spell out the word SOCKS fast...S O C K S? German is fun to fake and even someone that speaks the language, they'll never understand a word.

for 1. I've been getting all of these for several months. so it's not just the holidays folks. it is just a bit more noticeable during the holidays!
2. responding will only get you a disconnected number in most cases. calling them in your time zone thereby pestering them in the odd hours, really, most of these are robo calls.. no one at the other end! just report them block them delete them. and ignore them! they go away for awhile.. really not worth the anger over it!

I've been in both the information technology and Loss Prevention business for 4 decades (now retired). Here are some common tips:
If asked for any personal or financial information by email, it's a scam. All carriers be it government USPS or private (UPS, FedEx, etc.) never ask for information via email. If a missed delivery happens, unless you signed up for it online for a package you are expecting, you should not see an email notice. The postman or delivery man ALWAYS leaves a written notice on your door or in your mailbox, and usually makes 3 attempts to deliver your package. If you don't have that in addition to the email (which would come after the driver's notice) IT IS A SCAM! Legitimate packages are often stolen from your door step, so ALWAYS require an adult signature for any package, no exception. Even post a sign on your door for no packages to be left without a signature. This will cut down on thefts of actual legitimate deliveries. I often say that it is more accurate to say "Lost Reaction" than "Loss Prevention". Many times stolen money or packages, even with video of the crooks, are rarely recovered or prosecuted. Never click on a link from any email you don't expect. Even family or friends sending you gifts, should have the tracking number and know who they used. I always tell people when I am sending them a package, the tracking number, and when they should expect it. I will provide their email address for legitimate package notices, but they will know in advance who is bringing the package. Good luck....Here's a tip you'll all love. Keep the empty Amazon boxes and fill it with bricks (or Dog Poop is best and more fun), then leave it on your door step just for the criminal to steal. Be sure to set up the security camera to catch them stealing and getting the (you know) they deserve.

I receive emails, calls and letters in the mail. Latest scam: Missed a postal package none deliverable pick up. What do I do? I know it is a scam, for I know what I ordered and what I have sent by postal service, for when I send or order I always ask for a tracking number, it insures me when my package will arrive or the day it will be delivered to the reciever for safe delivery. I also know that UPS/Fed-X does not notify by email, always by a ticket on your door or in your mail box. I delete the messages and report to the internet fraud site. I have good protection on my computer and it blocks my messages for me and gives me a warning that this is potentially dangerous do not open! I love my anti-virus VIPER!!

I sell on eBay, so I know firsthand how shipping companies operate. There is no way that either USPS or UPS or FedEx e-mail you about a package; it's just not how it works. If a delivery missed you, you'll receive a slip in your physical mail instructing you to pick it up at the post office.

As a mail recipient, you'll NEVER pay any penalty.

i opened the attachment. What do I do next?


Monitor your computer for unusual behavior. Update your security software, and then run it to scan your computer for viruses and spyware. If you suspect you have malware on your computer, take the steps outlined in our Malware article to get rid of it.

Received a SECOND FedEX Delivery Exception email telling me a pkg failed to deliver and is being sent back to shipper. Thing's NOT my pkg! My name was attached to the email as a CONTACT NAME, but there is no shipper OR recipient information; there is a tracking number, door tag number, and invoice number. I checked FedEx and it seems to be a legit tracking number, but has nothing to do with me, yet it arrived at my work email inbox................

Received a notification from Expessway courier service, saying I need to pay for a package that is being delivered to me, constant mails and phone calls and the so called parcel was from the UK, but apprently got sent back to sender, surely a sender pays to have the parcel delivered not the recipient, payment was requested via money gram too.

Me too now I received an email from apx telling me to pay for the parcel from uk. But i am expecting of thatparcel but they let me pay $550 for there is money inside .

Yup, it's still happening!! I received an email yesterday stating that FedEx could not deliver a package. Funny, it was sent to an email account that I rarely use so no place would have this email that I order stuff from. I only ordered items from Amazon (they use UPS) and I received that package yesterday. Annoying, stupid people......

Email from APX: Regards Begin forwarded message: From: Airparceldelivery Service Date: 11 April, 2016 9:17:27 am GMT+8 To: "  i t" Subject: ORDER NUMBER WDCL/OHG/2016; Ms. I T Reply-To: Airparceldelivery Service AIR PARCEL COURIER Welcome! Air Parcel Courier. Regional Head Office UK. +447937459922 11th April 2016

Dear Ms. xAC With reference to the delivery of your package, I wish to bring to your notice that your package has been placed on hold by the Singaporean customs for some reasons which happens to violate the shipping policies. The Singaporean customs detected that currency were included in your parcel. Thereby, certain commissions must be paid as customs duty via us by the recipient which is for the immediate clearance of your package. For the main time all tracking information has been withheld , this is in accordance to the mode of operations in the Courier sector for financial delivery. We have already taken order number for this package from the custom.

The recipient is required to follow all instructions giving to you to facilitate the release of your package. Please, be informed that you are to pay the required charges listed below for the immediate release of your package. As soon as we receive confirmation and evidence of payment of the charges below then we would proceed with the release and clearance process and dispatch your package immediately. Then the expected time of delivery will be sent to you. Please do not hesitate to email me, should you need any further information. I look forward to hearing from you. Custom Commission duty And Tax Administrative Clearance 1150 650 TOTAL 1800 SGD 1800 DELIVERY DESTINATION NAME : Ms. xXa NOTE: Please confirm the above address for the effective delivery of your package We are glad to be of service to you. Yours Sincerely Mr. David Lamberson Head,Customer Propositions +447937459922 Air Parcel Courier

I just got an online scam today from Mr. David Lamberson. The details email are correct with the above and I already transferred the money into personal bank account. And after they got the payment, they asked for the insurance fee again which is more expensive than the custom tax. I didn't make the payment and Mr. David Lamberson keep pushing me to do the transferred. I already reported to the police.

I just received this email today and didn't order or request anything. The tracking # is the wrong format...this got to be a scam!

**** This is a post-only message. Please do not respond. **** Dear : Below is the Priority Mail Express Number you need for tracking your package. Priority Mail Express Confirmation Number 420071119470101699320023896177 Your package is scheduled for shipment on 06/07/16. This email was automatically generated by the US Postal Service ( ) at the shipper's request. Any reply to this email will not be received by the USPS or shipper. The USPS has not collected or retained any personal information that would identify you or your purchase from this email. Thank you, **** This is a post-only message. Please do not respond. ****

GUYS IT'S ME STILL NEED HELP I GOT A FRIEND HE SAID HE IS FROM UK TO THOSE SOCIAL MEDIA THEN HE PLEASE MY NUMBER FOR WHATSAPP THEN I GAVE HIM THEN HE TALK WITH ME FROM THERE THEN HE SAID HE IS THINKING OF SENDING FOR ME GIFS.THEN HE SHOWED PICS YESTERDAY AS HAVING ALL HE SAID ARE MY GIFTS BUT THEN HE EVEN SAID HERE IN MMY COUTRY THEY WILL CHARGE ME R6000 for delivery so will b my responsibility to pay it .he show me even proof show me my details as reciever but i dnt trust that.then today that someone phone me he said he is from that courier so he wil send details then me i have to send that money to that account so its a scam or what cz he even send pics of him as white person bt i dnt trust still nd that person who phone me from courier his accent was of nigerian so i dnt trust so is it possible even to recieve a parcel from uk with 24 hrs?

If you met someone online, you don't know who he really is. If he is asking you for money, you do not need to pay. It could be a scam.

Can i ask ?? I have bf from u.k he sent me a package, he said the package is already here in my country , but i need to pay the airport tax here in philippine before i get my package .. I think it is a scam .. But he called me how many times . and the number he used is from u.k .. I really dont know what to do ..

It could be a scam. You could call the company that delivers packages. Ask the company if there really is an airport tax.

You can ask someone who knows about tax rules in the Philipines. Maybe there is a fee to get your package, but maybe he is trying to take your money. If you think this is a scam, you can stop talking to him.

Repeatedly receiving this attempted "FedEx" delivery notice: "LINK, Delivery Notification, ID 00868258"

Fortunately, I've opened none of them ... since I know I have no due FedEx packages...

Received an email from "FedEx" that said they were unable to deliver a package -YES I WAS STUPID AND CLICKED (not to mention sick with a head cold and over tired - I have never done that before). It was malware...any idea of this particular scam and whether only Microsoft is targeted with it, or does it affect Apple computers as well?

Hello, is it possible to ship a package delivery from Africa to the Philippines within 48 hours and is it required to pay for a local chaages before they could deliver the package. I've confirmed with the cargo company but did not reply, the person whom i need to deposit the payment is a private individual and not bearing the company's name.
Is it a scam?

If you are expecting a package from a shipping company or delivery service, contact the business. Ask if you must pay a fee to pick up the package, or to have it delivered to you.

I receive a mail from Same day Express Courier. They asking me to pay the clearance tax for the package that sent to me. Cost 17 thousand PH money. Is it a scam? what should I do?

If you did not ask for the package, and you do not want the package, you can say no when they ask for money.


To find out whether you need a DEA permit to order or receive certain chemicals or drugs, go to the DEA website. If you have a question about whether you can receive a certain product through the mail in the US, go to the website of the US Customs and Border Patrol.

Good day i have a package from us i pay the clearance charge but when they scan my package they found out that there is money inside now my package is on hold because of the penalty now they asking me to pay for it but i cant afford...i dont know what will i do

This could be a scam. If a stranger says he will send you a valuable package, and you must pay fees to get the package, it usually is a scam.

A criminal will make promises like this because he wants your money. Really, there is no valuable package. Often, he will ask for more and more fees.

Is there a way to stop the fedex scam from being sent out from my email. I keep getting a non delivery failure notice in my email like I am the one sending this email to others. I tried contacting my email provider but they didn't help much. Have I been hacked? I get 5 to 10 a day with a bounced email to different people with the agent fedex attachment. I just don't want people to think I am sending out this malware.

This FTC article has tips about what to do if you think your email account was hacked.

Just got an e-mail myself, I have not opened the “Shipment Label”, because it looked phishy from the start. Instead, I google search FedEx policies and found out they never send unsolicited e-mails to customers. Since I didn’t ask for an e-mail, this cannot be valid. Beware, this came from an e-mail address troy.glenn @ flmlawfirm. com. I tried to google the address and nothing was found…

I have a package I am waiting for so this seemed legit at first. Then i looked at the sender's email address [ @ carroceriasseilan. com] does not reflect a USPS address.

attachment name ( I am sure this is a scam and I want to warn others not to downwload and run the attachment -

here is the Email i received, 1/15/2017 looks like this...

Subject: USPS parcel #4707468 delivery problem Dear Adam, We can not deliver your parcel arrived at January 13. Please check the attachment for details! With gratitude, Ronald Shaw, USPS Parcels Operation Manager.

Thank you SO much for this information! I just got an email from "USPS Home Delivery" claiming there was a "shipment problem" with a specific parcel number. I put the parcel number into the USPS tracking site, and it says the parcel number doesn't exist. Thank you so much for your help in warning us about these scams!

same here,my package shipped through apex international courier when you track the reference number it was legit, i was expecting that was legit, but apex sent me an email like this ATTENTION!!!

Head, Customer Services,

Dear miss ______, of 2257 _______, magallanes, makati, with reference to your package delivery today, we wish to bring to your notice that your package has reached Philippines transit and right now, the parcel is on hold for Airport tax. You need to pay some of certain commissions which is for Airport Taxes, This must be paid immediately through us which is for the Clearance of Your package immediately , This in Accordance to The mode of operations in The Sector For the Courier And parcel Delivering, We have already Taken in the Order number For this Package A Commission of the Total Sum of ( Php 17,999.00 )has been Charged on This Package For The Airport Tax Clearance, after then Your Package Shall Be Release to us later today for delivering,to Your Destination home address Within 24/Hours, Our representatives are available to take your emails Monday through Friday, 6:30 AM to 6:00 PM, and Saturday through Sunday, 10:00 AM to 7:00
PM Pacific Standard Time.Please note: This e-mail message was sent from a notification we accept
incoming e-mail. Thanks
You are required to follow all instructions giving to you to facilitate the release of your package. To do this, you are required to pay the required.charges listed below for the immediate release of your package.Upon confirmation of your payment, your package will be delivering to your designated address above without delay.

Outstanding Charges:
Administrative ..........................p 6,200.00
Clearance.................................p, 6,500.00
Processing fees...........................p 5,299.00
TOTAL = 17,999.00 pesos only.

A total of 17,999.00 peso (seventeen Thousand Nine hundred Ninety Nine peso only) has been charge...In acknowledgment to this email, send the money to us in other to clear your parcel and deliver them to your door step
within this day...
Please settle the Payment: With Our Agent Name Through any of this medium of exchange/transfer.. BANK PAYMENT To our Branch Office in Philippine to resolve the matter you can contact our transit Philippine
coordinator for more inquiries through our office email..

Yours faithfully,
South East Asia Regional Coordinator
phone number: +639495983121

and they said my package is in mactan cebu how come my address was makati, then the package sent in cebu, they give me 2 option its either pickup or payment through bank,since im in manila, i said to the agent i can pay through bank,and until now im waiting for the text how to send for my airport tax payment. I know this is a scam. that's why when i talked to the agent i was questioning her about the charges and box. and the name of agent i have talked was LANI RAMIREZ, of course that wasnt her real name..thanks

Krizza i think i also can relate to your message coz someone i knew online also send me a package with the courier APEX INTERNATIONAL COURIER NETWORK..don't send a money coz obviously it is a scam..after you send the amount of Php 17,000, seenzoned na yan...

I got one from fedex. delivery. intl @ Saying since I am the reserver I need my name, address, phone number,ID card and next of kin. Why do you need ID card . Do you even ask for that

I got one from "USPS". I'd recently bought items from Ebay etc. so the email seemed like a real deal. It said something like "USPS cannot deliver your parcel" and there was a link. A closer look at sender's ridiculous email address made it clear it was all a scam.

Sherry - I got an e-mail from Express Delivery Logistics & Courier Company - they said I had to pay $1553 to get the boxes that someone else was going to send me - they wanted me to send the money to a bank in Texas

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