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If you’re like many people, before you lay your money down — particularly for big-ticket items — you want to hear what past buyers say about them. The FTC took a big step today to make sure that what you hear is truthful. It warned businesses...

Online reviews can help us decide what to buy or what company to hire. We should be able to trust that these reviews reflect the honest opinions of people who actually used a product or service. Unfortunately, some reviews are fake, deceptive, or...
Disappointed by a product or service? These strategies and this sample complaint letter can help you get your money back or reach another resolution. Return to the Store or Website Write a Letter Get Outside Help Post an Online Review Consider...

On this 12th and final day of consumer protection — just of this series, you understand, not ever — here are a few reminders as you head toward whatever holiday you celebrate (or don’t) this December. Whether you’re shopping for a fridge...

Looking to improve your health or lose a few pounds? Maybe detox teas promoted by celebrities on social media have caught your eye. Before you pay up and down a cup, listen to what the FTC has to say about one purveyor of such potions.

In...

Online comparison sites can be great ways to check out products you want to try or buy. But are those reviews and rankings objective, accurate, and unbiased? It’s a question to always ask, and here’s why: Some online product reviews and rankings...

Do you rely on product reviews to decide if something is good enough to try or buy? Real product reviews are great at helping us make better informed decisions. But you might wonder if some of these reviews – on websites, in blogs and on social...

Whether your summer plans include replacing your air conditioning, installing new flooring, or riding the range, you will probably read customer reviews to learn what people say about their experiences with a business or product. Shoppers benefit...

Food delivery services can be a convenience for people with busy lives. Free trial offers and online reviews can help people decide which service they want to use. But when reviews are deliberately skewed and subscription terms are hidden, that’s...

Hardly a day goes by that you don’t see a celebrity, star athlete, or other well-known person touting the benefits of some product or service. But glowing recommendations aren’t always what they appear to be.

When a company uses paid...

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