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If you’re like many people, before you lay your money down — particularly for big-ticket items — you want to hear what past buyers say about them. The FTC took a big step today to make sure that what you hear is truthful. It warned businesses...

You don’t have to wait forever for things you order to arrive. And, you can dispute charges for things that didn’t arrive or that you didn’t accept. As for products that show up that you never ordered, you don’t have to pay for them. Federal laws...
Was your credit or debit card charged for something you returned, ordered but never got, or don’t recognize? Were you charged without your permission, more than you agreed to pay, or for things you didn’t buy? There are many reasons why you might...
Effective complaint letters explain the problem and how you’d like the company to resolve it. Try to be clear and include only the details you need to describe the problem and the resolution you want. Information To Include in Your Letter Sample...
If you’ve ever asked yourself “what have I done?” after buying something, you’re not alone. Maybe you signed up for a pricey sales training program at a multi-level marketing company’s recruiting meeting. Or, someone selling door to door convinced...

You’ve probably spent a good part of 2020 doing some online shopping. Now that the holidays are here, you definitely want to be sure you — or your friends and family — actually get what you ordered. On this 11th day of Consumer Protection...

Welcome to the FTC’s 12 Days of Consumer Protection, a holiday series to help you save money and avoid scams.

Each day, we’ll cover a new topic — from shopping online and bogus shipping notifications to temporary job scams and fake...

An estimated 35 million Americans suffer from some degree of hearing loss. If you’re one of them, it’s important to know the difference between a hearing aid and a personal sound amplification product (PSAP).

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If you think you’re losing your hearing, consider seeing a doctor or other health professional who specializes in hearing loss. If a hearing aid is right for you, it’s a good idea to do some research. A hearing aid can be expensive. Here are a...

If a company offers you a free trial, what have you got to lose? Maybe plenty. Hidden strings attached to a deal can tangle you up in hard-to-escape buying plans that charge you for products or services you don’t want.

The FTC says that’s...

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