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Tag: refunds

One of our favorite things to do at the FTC — whenever possible — is to return money to people who lost it to scammers. That’s what we’re doing today. If you lost money to a business coaching scheme that did business as Coaching...

Shopping online is oh-so-convenient. Haven’t we all bought stuff online when we could easily run to the store (figuratively, of course) and be back home in less than 30 minutes? Because reputable online businesses want happy, returning customers...

Amazon Flex drivers, watch your mail. The FTC just sent almost $60 million in checks and PayPal payments to eligible drivers who had their tips illegally taken by Amazon.

When customers placed orders through Amazon’s Prime Now or...

You don’t have to wait forever for things you order to arrive. And, you can dispute charges for things that didn’t arrive or that you didn’t accept. As for products that show up that you never ordered, you don’t have to pay for them. Federal laws...
Was your credit or debit card charged for something you returned, ordered but never got, or don’t recognize? Were you charged without your permission, more than you agreed to pay, or for things you didn’t buy? There are many reasons why you might...
Effective complaint letters explain the problem and how you’d like the company to resolve it. Try to be clear and include only the details you need to describe the problem and the resolution you want. Information To Include in Your Letter Sample...
Disappointed by a product or service? These strategies and this sample complaint letter can help you get your money back or reach another resolution. Return to the Store or Website Write a Letter Get Outside Help Post an Online Review Consider...
If you’ve ever asked yourself “what have I done?” after buying something, you’re not alone. Maybe you signed up for a pricey sales training program at a multi-level marketing company’s recruiting meeting. Or, someone selling door to door convinced...
They’re the worst of the worst: scams that target people who have already lost money to a scam. If you’ve been scammed, you may be targeted by a refund or recovery scam. In these scams, someone says they can help get your money back or recover the...

The FTC works to fulfill its mission in many ways, including bringing cases against companies who are being unfair or deceptive. And it’s happy news when those cases result in refunds. Last year, FTC cases returned $483 million to...

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