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Tag: customer service

You don’t have to wait forever for things you order to arrive. And, you can dispute charges for things that didn’t arrive or that you didn’t accept. As for products that show up that you never ordered, you don’t have to pay for them. Federal laws...
Was your credit or debit card charged for something you returned, ordered but never got, or don’t recognize? Were you charged without your permission, more than you agreed to pay, or for things you didn’t buy? There are many reasons why you might...
Effective complaint letters explain the problem and how you’d like the company to resolve it. Try to be clear and include only the details you need to describe the problem and the resolution you want. Information To Include in Your Letter Sample...
Disappointed by a product or service? These strategies and this sample complaint letter can help you get your money back or reach another resolution. Return to the Store or Website Write a Letter Get Outside Help Post an Online Review Consider...

If you want to contact a company’s customer service department, you can do a quick search online and often find what looks like its phone number or email. But is the information at the top of your search results actually correct?

Based on...

It can be frustrating to have problems with your computer, especially now that so many people are working from home. But if you get a call from someone claiming to be a Microsoft technician, saying there are viruses on your system, hang up the...

I enjoy reading magazines related to my hobbies, for trends and inspiration. But sometimes I get overwhelmed by renewal notices. Keeping track of the expiration dates for my magazine subscriptions can get confusing, especially when I get multiple...

Having a problem with a product or service can be frustrating. When you’re trying to resolve a problem with a company, the first step should be to discuss your concerns with a representative of the business. If a phone call or email doesn’t...

The holidays are over. Hope you had a grand time! I know I did, but I also know a few people who are experiencing a bit of post-holiday frustration with products and services they bought. But never fear, the FTC is here with some tried and true...