Tag: customer service

Many people have subscriptions to their beloved dailies or weeklies. But that notice in the mail saying your subscription is about to expire, or offering to get a subscription started, could be from a company that has no relationship with your...

Having a problem with a product or service can be frustrating. When you’re trying to resolve a problem with a company, the first step should be to discuss your concerns with a representative of the business. If a phone call or email doesn’t...

Nowadays, you can encounter a scam artist just about anywhere — online, over the phone and even at your door. Here are a few ruses that might come a’ knocking, and tips to avoid getting taken:

Home repair scams

Someone offers to do yardwork...

The holidays are over. Hope you had a grand time! I know I did, but I also know a few people who are experiencing a bit of post-holiday frustration with products and services they bought. But never fear, the FTC is here with some tried and true...

Nothing like a hot cup of coffee and the morning paper to start the day, right? Well, for many subscribers and newspaper publishers across the country, bogus renewal notices are leaving a bitter taste.

Here’s what’s happening: You get a...

When a mortgage company closes or files for bankruptcy, its customers may be left wondering about the impact on their own loans. The Federal Trade Commission (FTC) says consumers should continue to make their mortgage payments as usual. The...