Tag: billing error

Have you ever disputed a charge on a bill – or even thought about it? If you have, you’ll want to read about the FTC’s settlement with Credit Protection Association (CPA), a Texas-based company that collects cable bills and reports accounts to...

...You respond to an advertisement offering a free "trial" pair of pantyhose. To your surprise, you receive four pairs with a bill.

...You receive a pocket knife that you never ordered. Despite your objections, the company continues to send...

You found the perfect set of bed linens and matching curtains online. You place your order and charge it to your credit card. The site says your order should arrive in two weeks. Two weeks go by, then three and four, and still no bedding or...

Use this sample to draft a letter disputing a debit card charge.

[Date]

[Your Name]

[Your Address, City, State, Zip Code]

[Your Account Number]

 

[Name of Debit Card Issuer]

[Billing Inquiries]

[...

“Unlimited data” sounds great, right? Browse the Internet, stream videos, use GPS, even make video calls – all to your heart’s content. But what if you bought an unlimited data plan and then weren’t able to do all those things? That’s what...

(click to enlarge)

Ongoing efforts by the FTC and its federal and state partners to stop mobile cramming have resulted in a whopping $105 million dollar settlement with AT&T — the biggest to date with a prominent mobile phone carrier....

True, bills aren’t the most thrilling read. They are hardly funny, there are no vampires or romantic triangles, and you probably won’t be pleased if there’s any suspense involved.

When bills arrive, it can be hard enough to look at the...

Cramming happens when a company adds a charge to your phone bill for a service you didn’t order or use. Cramming charges can be small, and they may sound like fees you do owe.

If you don’t recognize or understand a charge on your phone...

Use this sample to draft a letter disputing billing errors.

[Date]

[Your Name][Your Address][Your City, State, Zip Code][Your Account Number]

[Name of Creditor][Billing Inquiries][Address][City, State, Zip Code]

Dear Sir...

OK, it’s not really Check Your Phone Bill Day. But how about checking your wireless phone bill anyway? Pull it up online, dig out your paper copy, or if you don’t get a detailed bill from your phone company, go ahead and ask for one (we’ll wait...

Pages