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Tag: billing error

You don’t have to wait forever for things you order to arrive. And, you can dispute charges for things that didn’t arrive or that you didn’t accept. As for products that show up that you never ordered, you don’t have to pay for them. Federal laws...
Was your credit or debit card charged for something you returned, ordered but never got, or don’t recognize? Were you charged without your permission, more than you agreed to pay, or for things you didn’t buy? There are many reasons why you might...
Disappointed by a product or service? These strategies and this sample complaint letter can help you get your money back or reach another resolution. Return to the Store or Website Write a Letter Get Outside Help Post an Online Review Consider...

You get a robocall saying you paid too much on a utility bill. To make up for this mistake, they say, you’ll get a cash refund and a discount on your future bills. All you have to do is press a number to get your money and discount. You say to...

Searching online for products to enhance your looks or health will yield tons of results — especially ads. As you look through those results, pay close attention to the product claims and sales offers. Some marketers mislead people about what...

Have you ever disputed a charge on a bill – or even thought about it? If you have, you’ll want to read about the FTC’s settlement with Credit Protection Association (CPA), a Texas-based company that collects cable bills and reports accounts to...

“Unlimited data” sounds great, right? Browse the Internet, stream videos, use GPS, even make video calls – all to your heart’s content. But what if you bought an unlimited data plan and then weren’t able to do all those things? That’s what...

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Ongoing efforts by the FTC and its federal and state partners to stop mobile cramming have resulted in a whopping $105 million dollar settlement with AT&T — the biggest to date with a prominent mobile phone carrier...

True, bills aren’t the most thrilling read. They are hardly funny, there are no vampires or romantic triangles, and you probably won’t be pleased if there’s any suspense involved.

When bills arrive, it can be hard enough to look at the...

Have you ever been billed for merchandise you either returned or never received? Has your credit card company ever charged you twice for the same item or failed to credit a payment to your account? While frustrating, these errors can be...