Consumer Information Blog

Stop a debt collector’s empty threats

Calls from debt collectors can add to the stress of having financial problems. When those calls involve harassment, threats and intimidation, the situation can get even worse — especially if you don’t know your rights.

The FTC enforces the Fair Debt Collection Practices Act (FDCPA) to protect consumers from deceptive, abusive, or unfair debt collection tactics. On June 23, 2014, the FTC filed a joint complaint with the State of New York against National Check Registry for violating the FDCPA by allegedly using outrageous and intimidating methods to get people to pay debts immediately — often debts that were in dispute.

Blog Topics: 
Money & Credit

A contest to combat robocalls

“Rachel from Cardholder Services” is one of the most notorious — and most annoying — robocallers ever. Advances in technology have made it cheap and easy for Rachel and her buddies to send out thousands of calls every minute — and to spoof caller ID information, hiding their true location and identity. It’s the perfect environment for telephone spam.

Because technology is the crux of the problem, the FTC is tapping one of the world’s largest hacking conferences for some high-caliber technical support. The FTC is sponsoring a contest at DEF CON 22 in Las Vegas, Aug. 7-10, to inspire innovative tech solutions in the fight against illegal robocalls.

Zapping Rachel from Cardholder Services

Blog Topics: 
Privacy & Identity

Promises here today, gone tomorrow

We’ve all probably seen ads online, on TV, and in newpapers: “Job placement – Guaranteed!” “Interview Today. Start Tomorrow.” When we’re out of work, an ad promising a job starts to look really good. But what happens if we follow through with a click or a call? Do we get that "guaranteed" job?

Blog Topics: 
Jobs & Making Money

The business directory scam strikes again

You work at a small business, nonprofit, church or local government agency, and you get a call:  Someone wants you to confirm your contact information for a directory. Sure, no problem.   

But there is a problem:  Soon, you’re opening an invoice for hundreds of dollars for a listing in an online business directory — something you never asked for or wanted.

Blog Topics: 
Jobs & Making Money

Government imposters’ tricks revealed in full color

As part of our ongoing effort to raise awareness about scams targeting the Latino community, we’ve developed a new publication about government imposter scams. Impostores del Gobierno is our first Spanish-language “fotonovela” and we hope we can count on you to help us distribute it.

Blog Topics: 
Money & Credit

Debt Collection & the Latino Community: October 23 Roundtable in Long Beach, CA

On October 23rd, 2014, staff from the Federal Trade Commission (FTC) and Consumer Financial Protection Bureau (CFPB) will be at The Pointe Conference Center at California State University in Long Beach to co-host a roundtable featuring consumer advocates, industry leaders, state and federal regulators and academics. “Debt Collection & the Latino Community” will examine debt collection issues pertaining to Latino consumers who have limited English proficiency.

Blog Topics: 
Money & Credit

A juice with prickly claims

A wellness drink derived from the “prickly pear” cactus fruit that does wonders for your skin, relieves inflammation, improves breathing, and reduces swelling of your joints and muscles? If only there were scientific studies to back up those claims for this tasty concoction, called Nopalea.

Blog Topics: 
Health & Fitness

Military Consumer Protection Day partners to host Twitter chat

To help celebrate the second annual MCPD, MilitarySaves, the Department of Defense, the Consumer Financial Protection Bureau and the Federal Trade Commission will host a town hall/Twitter chat at 2  p.m. EST, July 16.

Visit the FTC at the NCLR Annual Conference in Los Angeles

The FTC is going to sunny California!

If you are near Los Angeles July 19 – 22, visit the FTC booth at the National Council of La Raza (NCLR) annual conference! I’ll be there, with other bilingual staffers, to answer your questions relating to frauds and scams, as well as how to file a complaint.

Playing with Fire

Ready for a discussion that’s likely to upset the whole family? First, explain these concepts to your four-year-old: online shopping accounts that are linked to your credit card, unlimited in-app charges, and store policies that state all sales final. Then, explain how the virtual coins your child uses in a game can cost real money charged instantly to your account. Sounds like fun, right?

The experience has been anything but fun for parents whose children racked up hundreds of dollars playing “free” games on the Kindle Fire.

kids playing on tablet

Blog Topics: 
Money & Credit

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