Consumer Information Blog

I’d like to thank…

At the Oscars, the best acceptance speeches are those with the story behind the thank you. Which is why, when we’re thanking all the legal services attorneys we get to work with, I’m going to tell you a few stories, rather than simply list the dozens of names.

In 2010, the FTC launched a Legal Services Collaboration: holding Common Ground conferences to bring together law enforcement and legal services; rethinking our consumer education to better serve legal services clients; talking regularly with our legal services colleagues – and getting their case referrals and help.

Faking it — scammers’ tricks to steal your heart and money

Not everyone using online dating sites is looking for love. Scammers create fake online profiles using photos of other people — even stolen pictures of real military personnel. They profess their love quickly. And they tug at your heartstrings with made-up stories about how they need money — for emergencies, hospital bills, or travel. Why all of the tricks? They’re looking to steal your money.

Image of cupid and heart

Blog Topics: 
Money & Credit

Did you book that night at the hotel’s site?

Whether you travel a lot or just a little, you’ve probably gone online to book a hotel stay. Sometimes you might find a travel comparison site gets you the best deal. Other times, you might book directly at a hotel’s website — maybe to earn points for the company’s reward program, or because you have some special requests for your stay.

For those times you’re looking to book directly with a hotel, make sure that’s what you’re doing. The FTC has heard from people who searched online and thought they were booking on a hotel website, only to find they’d unknowingly been doing business with someone else.  

Blog Topics: 
Money & Credit

Call me maybe?

School’s out and your kids have days overflowing with fun and free time. You might be at the amusement park concessions while they’re riding the SuperVomitron Adventure Ride. Or maybe they’re at the pool bellyflopping with friends. Whatever the kids are up to, many parents like being able to stay in constant contact by getting them a mobile phone. If so, it’s time to teach them to think about safety and responsibility when using it.

Blog Topics: 
Privacy & Identity

Attention Grandparents: Watch out for phony debt collectors

My grandma kept an eye out for cheaters. (No, not that kind.) Back in the day, if a salesman knocked on her front door, she waved them off. Before caller ID, she hung up on telemarketers. But a call from a phony debt collector? She might have fallen for that one. Especially if the debt collector said she was responsible for her grandchild’s debt.

Blog Topics: 
Money & Credit

FTC refunds nearly $4 million from debt collection scam

In the largest FTC debt collection refund program to date, the FTC is returning nearly $4 million to people who were harassed by Asset & Capital Management Group, a debt collection business that used dozens of fake names.

Blog Topics: 
Money & Credit

Empower military families

It’s no secret that servicemembers and their families face particular challenges and stresses. Scam artists are skilled at knowing exactly how to exploit those challenges. They’ll lie or try any trickery to make a grab for a servicemember’s cash. That’s why the FTC has teamed up with the Department of Defense, the Consumer Financial Protection Bureau’s Office of Servicemember Affairs, and Military Saves on Military Consumer — a campaign to empower military and veteran communities with tips and tools to be informed consumers.

Blog Topics: 
Money & Credit

A pill that makes your brain 15 years younger? Forget about it.

With aging, stress and being just plain busy, you might sometimes feel like you’re forgetting more things than you used to. So when an ad suggests a pill can reverse 10 to 15 years of memory loss, you might be tempted to buy it.

You may want to rethink that — even if the ad includes supposed backing by scientists, statistics and satisfied customers.

Blog Topics: 
Health & Fitness

Getting calls from your own number?

It’s like a scene out of a strange sci-fi movie. You get a call, look at the caller ID, and see that your own number is calling. Weird! No, this isn’t an alternate reality where your future self is calling the present you. It’s a scammer making an illegal robocall.

Blog Topics: 
Privacy & Identity

Rays on the roof

Have you ever thought about having your very own solar system — that is, solar panel system? There are several ways to get solar power at home: you can buy a rooftop system, lease a system, or sign a power purchase agreement (PPA) to buy power a system produces. If you’re thinking of using solar power at home, consider the costs and benefits of the arrangements.

Blog Topics: 
Money & Credit

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