Have you ever wondered what happens when a company is charged with violating a settlement order with the FTC? Well, ya got trouble. I mean trouble with a capital “T”. And for LifeLock, that trouble comes partly in the form of full refunds of up to $100 million for consumers affected by its alleged order violations.
As a parent, you have control over the personal information companies collect online from your kids under 13. This includes your child’s name, address, phone number, email address, and information the companies can use to track your child’s online activities. The Children’s Online Privacy Protection Act (COPPA) gives you tools to do that. If a site or service is covered by COPPA, it has to get your permission before collecting personal information from your child and it has to honor your choices about how that information is used.
Concerned about data breaches and identity theft? Living on your own for the first time and thinking about budgeting, credit, renting an apartment or buying a car? Were you the victim of a scam? Misled by false advertising claims? Or do you just want to get smarter about products and services you’re considering?
Whatever’s happening in your world, when it comes to protecting your money and guarding your information, National Consumer Protection Week is a great time to get the best consumer resources from federal, state and local agencies and consumer advocacy groups across the nation. NCPW 2016 is March 6-12.
Assistant Director, Division of Financial Practices, FTC
If you’re a regular reader here, you might know the FTC gets more complaints about debt collection than about any other industry. And you might have read a thing or two about what we do about debt collection. Like the giant law enforcement sweep last month, where 70 partners nationwide brought more than 115 cases against bad debt collectors. Or the cases we bring ourselves – and the refunds we’ve gotten for people. Or the nearly 100 debt collectors we’ve banned from the industry.
These efforts have stopped a lot of bad guys: put them out of business, taken the cars and houses they bought with the money they stole, and helped clean up the debt collection industry. But your reports of ongoing bad behavior tell us there’s more to do. So this year, we decided to add a new approach into the mix.
Here’s a thought to warm the Grinch’s heart: while you’re focused on the holiday season, identity thieves are thinking about how to steal your information. One of the ways they try to do that is by filing a fake tax return using your information — like your Social Security number — to get a tax refund. You may only find out about it when you get a letter from the IRS. Or when you file your return, only to hear from the IRS that someone else already did. That’s tax identity theft, a problem we hear more about each year.
Senior Attorney, Division of Litigation Technology and Analysis, FTC
The days are suddenly getting shorter and you want to add some brightness without spinning the electricity meter like a dreidel. But you haven’t bought light bulbs in a very long time and the light bulb aisle at the store seems, well, different.
As it turns out, things have changed. Shopping for light bulbs isn’t what you’re used to, and might not feel as simple. The good news is that bulbs are more efficient than ever. And, when it comes to brightness, it’s not about wattage anymore – it’s about “lumens.” But the other good news? Here’s a quick video to, ahem, shine a light on shopping for the right light bulbs for you.
Looking to be eco-friendly as you shop this holiday season? Maybe it’s bamboo socks from J.C. Penney or Backcountry.com as stocking stuffers. Or those cute bamboo baby swaddles from buybuy BABY for your newborn niece. For your next holiday party, maybe those silky bamboo napkins from Bed Bath & Beyond, or that soft bamboo dress you’ve been eyeing from Nordstrom.
But wait a second. The FTC recently sued those retailers for selling products labeled or advertised as “bamboo.” Why? Because those products were actually made of rayon, according to the FTC, and calling them bamboo is wrong — and misleading.
Staff Attorney, Division of Financial Practices, FTC
Debt collectors make up to one billion contacts with consumers each year. It’s their job to make sure they’re collecting from the right people. But sometimes, they reach the wrong person. Other times, they’re actually part of a fake debt collection scam.
If you don’t recognize a debt, here’s what you can do.
Attorney, FTC's Division of Consumer & Business Education
You probably know a few veterans. You might even be a vet yourself. If so, you’ll want to get some valuable tips from the FTC’s Military Consumer campaign, the Department of Veteran Affairs and the US Treasury Inspector General for Tax Administration (TIGTA). We’re joining forces for a Twitter chat about how vets can protect themselves against identity theft and IRS imposter scams – and how to use Identitytheft.gov to recover from this crime. Follow @MilConsumer and be part of the conversation at #VeteranIDTheft tomorrow, Tuesday, December 8 at 1:00 pm (ET).